Trusted Agent profile

Northfields Pitshanger reviews

★★★★★ Excellent

521 reviews across 2 platforms

1 Albert Terrace, Pitshanger W5 1RL

Northfields's Pitshanger office at 1 Albert Terrace is rated 4.8 out of 5 across 521 reviews on two platforms, including 519 Google reviews rated 4.8. The 2 Facebook count is for the whole business. It won Platinum in The Trusted Agent 2026 awards. Checked 9 October 2026.

Google logo

4.8 / 5

519

Reviews on Google

This office

Facebook logo

5.0 / 5

2

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Northfields. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Pitshanger office, from every platform, shown as written. First names only.

5/5

Google

I want to thank Indiana and Amir for their help in making the rental process as easy and quick as possible given the short time window I had available from signature of the lease to the move in. My experience with another agency wasn't a good one and despaired at the greediness and condescension of their agent until I dealt with the Northfields Estate Ealing team. Keep up the good work and stay friendly!PositiveResponsiveness, Professionalism

Cherry · 20 June 2021

Agent replied · 19 June 2024

Thank you Cherry, Lovely to hear that Indiana and Amir were able to make the rental process easy and quick for you. It's been a pleasure doing business with you, all the best in your new home. Jane for Northfields.

5/5

Google

Indiana was a excellent estate agent. She was professional and responsive to my needs of looking for a property from Switzerland. She was able to video call prospective properties and understood my accommodation needs. Once a property was available I liked she was able to communicate the information needed to secure a let quickly and efficiently. I would highly recommend her to anybody looking to rent or buy a property in Northfields or Ealing area.

Victoria · 11 June 2021

Agent replied

Thank you Victoria for your lovely review for Indiana at our Ealing branch. I can only imagine how daunting it is to try house-hunting from another country, it's hard enough doing it on your own doorstep! Really pleased you found somewhere and it all went smoothly. Good luck with everything, Jane for Northfields

5/5

Google

I had an excellent experience working with Leah Verasammy on the sale of my property. She was incredibly thorough, timely, and proactive throughout the entire set-up process. Communication was clear and consistent, and she always kept me well informed at every stage. What really stood out was her honest and professional approach

M · 16 October 2025

Agent replied · 13 November 2025

Dear M K We greatly appreciate your 5-star review and the time you took to share your experience with Leah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

The service from Lorenzo at Northfields Estate Agents is second to none. His customer service attitude is fantastic, his phone etiquette and upbeat and positive tone is really great when searching for a property as it can be very stressful. Lorenzo has also been very proactive to contact me with properties matching my criteria which is very helpful as I have a busy schedule myself. I’m currently dealing with a huge amount of agents from different companies and he definitely stands out massively! Thanks Lorenzo!

Emily · 22 September 2019

Agent replied

Thank-you Emily. Lorenzo will be really pleased to hear how happy you are with everything. Thanks so much for letting us know. :-)

5/5

Google

We had an absolutely fantastic experience working with Alejandro Munoz from the Ealing branch of Northfields. Alejandro is really engaging, genuinely listens and advised us so superbly on the valuation and how to market our flat, without which, I don't think we would have had the success we did. The process was super quick from registering our property to many viewings (importantly most were undertaken by Alejandro or his collegue who we also met beforehand and also quickly liked) and we found a buyer much quicker than expected. All in all, it was less than 3 months from market to completion. What more could you ask for ! Couldn't have asked for more. Thanks so much ! Lydia and Tom

Lydia · 22 September 2019

Agent replied

Thank-you very much for your lovely feedback Lydia. We're really delighted that you are so happy with everything and will pass on your kind words to Alejandro and the team at Ealing Broadway. Thanks again.

5/5

Google

As a seller, Leah Verasammy was extremely useful and responsive in getting all queries resolved in an efficient manner for both parties involved. Would highly recommend to anyone selling and we will be using them for our next unit on the market in Ealing.

Todd · 20 April 2024

Agent replied · 19 June 2024

Dear Todd Giles Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Both George and Alejandro were incredibly supportive and helpful throughout the entire purchase. George kept us informed weekly from point of offer made to exchange, and provided an extremely reliable point of contact between ourselves and the sellers. It was largely due to this excellent level of communication that our purchase was able to move through to exchange so smoothly. We have used a large variety of estate agents during our property search, but I would recommend Northfields above all others, due to their honesty and fantastic communication.

Laura · 24 July 2019

Agent replied

Thank-you very much for your lovely review, Laura. George and Alejandro are always pleased to help.

5/5

Google

Leah is an exceptional estate agent. Friendly, trust worthy, very very knowledgable and went above and beyond through the process of buying our property. We cannot thank her and her team enough. Communication was excellent and we knew Leah was always on the other side of the phone is we needed her. Cannot fault her and her team, Great experience. Thank you so much!

Fiona · 30 July 2022

Agent replied · 30 July 2023

Dear Fiona, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

The agency is selling the NDO option to landords and forcing tenants to accept it. It means that you as a tenant are covering an expense that should be covered by the landlord . If you are paying a deposit, you get the depostit back at the end of the tenancy. This does not happen with NDO option. You have thrown away about £1500 over a two year rental agreement. Its deceptive and unethical way of operating. Update. I have spoken to the agency and it appears that the landlord misunderstood the options. Happy with agencys response and their dealing with the issue. (My problem is the concept of the NDO option)

AK · 25 September 2024

Agent replied · 25 October 2024

Good Morning Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Ealing Broadway and they will be happy to discuss this with you further, Kind Regards, Customer Care .

5/5

Google

We have just rented a flat through Northfields and Waleed and the team have been exceptional with their support during the process. Waleed was always available to answer our questions or handle our requests and got back to us really quickly. Molly and Liam were also very friendly and responsive and ensured a smooth move-in. Thank you so much!

Ramesh · 2 December 2022

Agent replied · 30 July 2023

Thank you for your kind review Ramesh! I hope you are settling into your new property ok and we are here should you need anything. Kind regards, Waleed, Liam & Molly

5/5

Google

Working with Northfields for the sale of my property has been a complete pleasure. Their communication has been amazing over the whole course of my sale and I would especially like to thank Leah, Luke & Rohan for their time. I've had some bad experiences with other estate agents but Northfields Ealing has really helped change this with their brilliant service.

Harry · 30 July 2022

Agent replied · 30 July 2023

Dear Harry, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

They were great in assisting while looking for a flat to buy. Special thanks to Rohan Berry which is a pleasure to work with!

Nadia · 6 December 2024

Agent replied · 23 December 2024

Dear Nadia Koch Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I want to take the time to say that I have had a very pleasant experience with Northfields, Ealing branch. Thomas Richardson has been of great help in finding a house. Efficient, straight-forward and honest. He helped me and my friends get settled in 4 days into our new home and has been very understanding of our situation. I would recommend Northfields to my friends, and especially, Thomas Richardson. He knows what he's doing.

Andrei · 12 August 2019

Agent replied

Thank-you Eduard. We will pass on your kind comments to Tom. He was really pleased to be able to help.

5/5

Google

The experience of doing viewings with Rohan Berry was easily the most pleasant and most professional I've experienced. His honesty and advice was refreshing throughout.

Gregory · 27 October 2024

Agent replied · 10 November 2024

Dear Gregory Tidanian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Thanks very much to Ilona, Leah and Luke at the Ealing Office and not to forget your colleagues at the Northfield Office including Adam for the excellent help and assistance given to my search for a property. It was truly great working …

F · 13 October 2025

Agent replied · 13 November 2025

Dear F Debrito, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back … More

5/5

Google

Excellent in every way.... We are delighted to have just completed on the sale of our property in Ealing W5. It was a delight to work with Leah Verasammy and her exceptional team of Luke Malik and Rohan Berry of their Ealing Broadway office. They all went above and beyond. My wife and I would have no hesitation in recommending them to anyone else thinking of selling their property in Ealing. So glad to have instructed them.

Nigel · 4 August 2024

Agent replied · 25 August 2024

Dear Nigel Turner Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I would highly recommend David Orpin if you are looking for your new house/flat. I found him very professional and responsive to all my questions. He is not an agent who will push you to buy something just to make a sale; he will listen to your requirements; review your options with you and guide you to take the best decision… for you.

Kerry · 22 September 2021

Agent replied

Thank you Kerry for taking the time out to leave a review for David. We hope that you are very happy in your new home. Beth for Northfields

5/5

Google

We sold our property recently with Northfields and Leah was pivotal in the sale and also the purchase of our house! We were in the middle of the chain which was quite stressful at times, but Leah was great at chasing all the relevant parties to ensure the sales were progressing. Couldn't recommend them anymore!PositiveResponsiveness, Professionalism

Pamela · 26 August 2022

Agent replied · 30 July 2023

Thank you Pamela for your 5 star review and recommendation. This means a lot to Leah and the team and we were really happy to help. Beth for Northfields

5/5

Google

We recently sold our property with the help of GG , Ealing Broadway and i can’t recommend them highly enough. If you’re looking to sell your property in Ealing, the team at GG should be your go to. We asked 3 local estate agents around to provide a valuation etc. and so that we could understand a bit more about the service on offer. Leah, sat down with us to understand our priorities, timeframes etc and then followed up with a valuation. The process wasnt rushed - compared to other estate agents who spent 5 mins in the property before providing a quick valuation and throwing paperwork at us. GG felt far more professional. Within a couple of weeks of instructing, GG had pulled together the brochure, taken the photos (In my opinion using a superior provider for the photos compared to other agents), and had started to arrange viewings from the existing client base. We received plenty of notice for viewings, and really appreciated the detailed feedback from each one from both Rohan and Luke. Offer to exchange, was managed excellently by all of the above and Irene - despite some holdups, outside of GG’s control, we were kept in the loop at all time. Many thanks all.

Tom · 29 May 2024

Agent replied · 19 June 2024

Dear Tom Smith Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I had a very smooth experience right from viewing the property till handing over the keys! The agents (Ealing Broadway branch) are very polite and helpful. The entire process was handled online on a UX friendly platform. Special thank you to Liam, Molly and Waleed for helping me out sincerely and patiently everytime!

Avanika · 2 December 2022

Agent replied · 30 July 2023

Hi Avanika Thank you for your kind review, it was a pleasure helping you find your property and hope you're settling in well. Many thanks, Liam, Waleed and Molly.

5/5

Google

Rohan Berry was excellent and provided a great service. I was impressed with his knowledge of the market and his amazing interpersonal skills. He is a great asset!

Marcin · 26 July 2024

Agent replied · 25 August 2024

Dear Marcin Dygi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Jo has been fantastic in all of the viewings we have done together. She is knowledgeable of the areas and has great insight in all potential that a property may have. WE are so happy the is one of our brokers.

Merixell · 14 October 2025

Agent replied · 13 November 2025

Dear Merixell Lombana We greatly appreciate your 5-star review and the time you took to share your experience with Jo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Our agent Mariya is really professional, patient and helpful, her responses to our enquiries usually within hours sometimes minutes, you can always count on her to get back to you quickly with any updates or information. I would recommend Mariya without hesitation to anyone looking for an estate agent!

Steven · 1 April 2023

Agent replied · 30 July 2023

Thank you very much for your review, I'm glad i could help you with your move and hope you're settling in well! Kind Regards, Mariya

5/5

Google

I have found the people at the office very friendly and honest. I’ve mainly dealt with Jo who is lovely and knows the Pitshanger area very well.

Panna · 13 February 2026

Agent replied · 13 April 2026

Dear Panna Chauhan We greatly appreciate your 5-star review and the time you took to share your experience with Jo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Northfields's Google reviewsLeave Northfields a review

Questions about Northfields Pitshanger

How many reviews does Northfields Pitshanger have?

Northfields's Pitshanger office has 521 reviews across two platforms: 519 on Google, 2 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Northfields Pitshanger's rating?

Northfields Pitshanger is rated 4.8 out of 5 across all 521 reviews, and 4.8 out of 5 on Google from 519 reviews, checked 9 October 2026.

Has Northfields won any awards?

Yes. In The Trusted Agent 2026 awards: Northfields, Pitshanger won Platinum.

Where is Northfields's Pitshanger office?

Northfields Pitshanger, 1 Albert Terrace, Pitshanger W5 1RL.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.