Trusted Agent profile · Pitshanger

Northfields Pitshanger reviews

★★★★★ Excellent

521 reviews across 2 platforms

1 Albert Terrace, Pitshanger, W5 1RL

Northfields's office in Pitshanger, at 1 Albert Terrace, is rated 4.8 out of 5 across 521 reviews on two platforms, including 519 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

519

Reviews on Google

This office

Facebook logo

5.0 / 5

2

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

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Awards

The Trusted Agent 2026 results for Northfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Pitshanger office, from every platform, shown as written. First names only.

5/5

Google

I would highly recommend Gabriele Brancato (Lettings Consultant) and Nicole Blair (Property Manager). Both are truly amazing professionals and are always there to help with any matters in the fastest possible way.

Dmitry · 1 January 2023

Agent replied · 30 July 2023

Dear Dmitry Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We’ve been letting our property with Northfields (now Gibbs Gillespie) for a couple of years and have been very happy with the service we’ve received. However, I am pleased to say that our recent experience with Gabriele Brancato at the Northfields branch was exceptional. Firstly, his warm and friendly nature makes him a pleasure to deal with. Moreover when issues arise, his sincerity, integrity and patience shine through. During our initial chat, he talked us through the process, our options and his expectations given market conditions. From that point, he consistently and efficiently delivered on whatever he’s said he would do. His communication is excellent, he listened carefully to our preferences, explained trade-offs and acted accordingly based on our wishes. He was proactive in offering solutions to potential complications and was extremely responsive to questions I’ve had and issues I’ve raised. Highly recommended!

Don · 1 January 2023

Agent replied · 30 July 2023

Dear Don Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Very professional to deal with especially Leah she worked long hours to get our purchase across the line and if the day comes that I am selling my house I will use Northfields and Leah again

John · 30 July 2022

Agent replied · 30 July 2023

Thanks John for taking the time to leave a review for Leah and for awarding 5 stars. We're always happy to help. Beth for Northfields

5/5

Google

Victoria Chmura was really friendly and helpful in sorting out my end of tenancy deposit. Big thanks to her and team.

Devaraju · 28 October 2023

Agent replied · 25 November 2023

Dear Devaraju Venkatesh Raju Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Rohan has been excellent in helping us throughout our property search over last four months. He has been very patient and responsive to all our queries and highly professional throughout. Best agent I have come across during our property search. Highly recommended.

Shuffle · 10 July 2021

Agent replied

Hello Hiran, Thank you so much for your really kind words about your property search Rohan in our Ealing Broadway office. He'll be over the moon with the No. 1 rating! Amazing. All the best in your new home, Jane for Northfields

5/5

Google

Rohan has been a great help in handling our viewings. All people we have dealt with here are super nice and always follow up on things. Overall a great experience to deal with them.

Iris · 3 September 2022

Agent replied · 30 July 2023

Dear Iris, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Rohan was very helpful in my search of a flat, quick to get back to me and good at explaining the market, definitely recommend getting in touch with him when looking to buy.

Maria · 3 October 2022

Agent replied · 30 July 2023

Dear Maria Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Lorenzo Tuccari is a very competent and very friendly agent who took his time to show me the property, answer all my questions and gave me a lot of useful information and advices. Thank you very much! I therefore highly recommend Northfields to everyone looking for a property.

Ivan · 22 September 2019

Agent replied

Thank-you Ivan. We're pleased that you felt so well supported by Lorenzo. Thanks again for your review.

5/5

Google

Our house sale went very smoothly with the help of Abraham and all the team at the Northfields Avenue branch of Northfields.To begin with, Abraham took plenty of time to evaluate the house and advise on a realistic asking price. Communication was great throughout - the whole team were in regular contact to arrange viewings and provide feedback afterwards, and were quick to respond to our questions. The whole procedure went more quickly and was less stressful than we had anticipated.

Jackie · 2 November 2022

Agent replied · 30 July 2023

Dear Jackie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

My experience with Noura from the Ealing Broadway office was a pleasure and reassuring that there are genuine agents out there unless she is one of a kind. I visited Noura three times in her office to ask for her advise and despite having no initial business to offer her this did not change her efforts in time she invested with me to help me out. Definitely will use her in the future when the time is right to rent my property. Thank you Noura

Alex · 9 July 2019

5/5

Google

I want to thank Indiana and Amir for their help in making the rental process as easy and quick as possible given the short time window I had available from signature of the lease to the move in. My experience with another agency wasn't a good one and despaired at the greediness and condescension of their agent until I dealt with the Northfields Estate Ealing team. Keep up the good work and stay friendly!

Cherry · 8 May 2021

5/5

Google

Great service helpful and knowledgeable many thanks to Rohan Berry

Don · 20 May 2024

Agent replied · 19 June 2024

Dear Don Mitchell Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I would like to thank Kieron for all his help in helping my father and us find our new homes. Kieron was fantastic in managing our relationship remembering our specific requirements and only engaging us when the right property was found. Thank you for all your help.

Priya · 10 November 2019

Agent replied

Thank-you Priya. Kieron was very happy to help. Thank-you very much for taking the time to give us your feedback.

5/5

Google

Excellent team, in particular Leah! Throughout the process she has been extremely knowledgeable, professional and honest whilst maintaining great communication throughout. Would highly recommend.

Priya · 2 July 2023

Agent replied · 30 July 2023

Dear Priya Khoda Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Absolutely FANTASTIC. Everyone at the branch is very helpful. Leah the manager is EXCEPTIONALLY wonderful. ALWAYS going out of her way to help. I’ve known her since her early times as a property consultant at Northfields in Pitshanger Lane. Fast forward and now she is the manager at GIBS GILLESPIE., Ealing Broadway. All these years I’ve known here NEVER has she shied away ASSISTING or giving HONEST and HELPFUL advice.

Noaman · 24 August 2023

Agent replied · 29 October 2023

Dear Noaman Saeed Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Looking for your first house isn't an easy task and daunting at times. Alejandro was incredibly helpful in my search and even though I didn't end up buying in Ealing, his assistance was priceless and I wouldn't hesitate to recommend him to anybody looking in the area....10/10

Leroy · 15 October 2019

Agent replied

Thanks very much for your review Leroy. Alejandro was pleased to help.

5/5

Google

Good agency with very friendly staff. Thomas Richardson was great, taking the time to talk us through options and really understand our requests, checking up on us often and doing his best to help us find a nice home. We ended up finding a place through another agency but we had a very nice experience with Northfields, nonetheless. Will definitely go back to them next time we need a home again.PositiveResponsiveness, Quality, Professionalism

Ren · 20 June 2021

5/5

Google

Stellar experience working with the agency. I had a pleasure to work with Ealing Broadway brach, particularly with Leah and Rohan and they were extremely helpful and responsive to all the enquiries! They also helped to speed up the process and ensure we reach the timeline. Even after the completion they were super helpful to clarify extra questions, which is really useful for the stress-less experience! Highly recommend!

Olha · 10 April 2025

5/5

Google

We received an excellent service. Molly from the team was really helpful, on hand to answer any questions and clear with all communication to help us get our move sorted.

Nathan · 2 December 2022

Agent replied · 30 July 2023

Hi Nathan, Glad to hear you had a good service, thank you for your review. Kind regards,

5/5

Google

Rohan Berry was very polite, professional and helpful when I phoned in for comparable evidence. Whilst not active in my area, I would definitely consider if they were!

Salvatore · 31 January 2023

Agent replied · 30 July 2023

Dear Salvatore Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We were very happy with the professionalism and excellent service of Northfields. We live abroad and had limited time to look at properties - over several visits, your agents quickly understood our needs and were very helpful with arranging visits and sending details even after we had returned home. Kieron was great! Once we’d identified a property, he was so helpful getting us from the offer though the closing. He shared helpful contacts (surveyor, solicitors, etc) and was very flexible in allowing these and other service providers in to the flat, which made the process very smooth despite the distance. Would highly recommend.

Bettina · 22 October 2018

5/5

Google

I recently purchased my first property through Northfields and am happy it went through quickly. Kieron was professional and lovely to deal with. My favourite thing about him was his responsiveness, which I really appreciated as I was new to this and unsurprisingly my solicitor was less than helpful throughout. I sometimes felt I received too many calls and check-ins throughout the purchasing process but at the same time Northfields was supportive when I needed them. Overall my experience was very positive and a thanks for that goes to Kieron.

Francesca · 22 October 2018

5/5

Google

I have used Northfields Estate agents on several occasions as my preferred agents, dealing with both property sales and renting. I have to mention Noura Mehdinejad who has been marketing my rental properties for the last few years. She is professional, considerate, knowledgeable about the rental market, responds quickly to email enquiries and is client focused. Additionally, both herself and Northfields are very supportive when things have gone wrong including dealing with difficult tenants. This is a firm that doesn't let their customers down, supports them through the whole process and actually goes beyond what other estate agents would do - Noura is an excellent example of this, as are many other members of the team. There is a large backroom staff, who provide excellent advice and support for clients. I have recommended friends to them both for property transactions and rental. Noura has again supported me and my wife with advice and documents to facilitate our latest buy-to-let mortgage process - many thanks Noura, we really value the excellent service you continue to provide!!!

Robert · 22 October 2018

5/5

Google

Nice service, very quick response, thanks Victoria Chmura for assisting us to find the new home in London.

Keith · 4 November 2023

Agent replied · 25 November 2023

Dear Keith Li Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

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Questions about Northfields Pitshanger

Has Northfields won any awards?

Yes. In The Trusted Agent 2026 awards: Northfields, Pitshanger won Platinum.

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