Every review we hold for the Pitshanger Lane office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️ Always There When I Needed Help, Thank You Jasmine
⭐️⭐️⭐️⭐️⭐️ Had a great experience with Gibbs Gillespie - Brentford. Big shoutout to Jasmine Sian, she was super professional, always available, and really helpful throughout the whole process. From finding the place to moving in, she made everything smooth and stress-free. Highly recommend!
MR · 9 September 2025
Agent replied · 26 September 2025
Dear Mr Manya Lusenge We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotWe sold our property with GG
We sold our property with GG, Leah was the agent to provide great service along this sales. Even though the whole process took more than 6 months. There were so many things happened through out the whole process. Thanks so much Leah for all the hard work. This sales journey always reminding me that we are team. 😉thanks again! I wish you all the best!
Ming · 26 November 2024
Agent replied · 27 December 2024
Dear MingCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Leah a 5 star rating! Many thanksCustomer Care Team
★★★★★ 1/5
Trustpilot0 stars
I honestly would score them 0 stars if there was an option. Worst letting agents possible. Invaded privacy twice on property inspection even after stressing multiple times we don’t want people in our house when we’re not there. Still go ahead and violate our privacy when been told not to. Please whatever you do steer clear from these estate agents as they really don’t care about being professional. You take a problem to them after telling them not to do something and they give you attitude back. Act like we’re a problem because we don’t want people we don’t know or don’t trust in our house. Simple. Not for these lot. Don’t expect any updates or any helpful from them either on finding a place and doing checks. There too relaxed to the point it’s not caring and treat you as a thorn in their side even though it’s their job. Will be taking legal action against them.
Ben · 27 November 2025
Agent replied · 26 December 2025
Dear Ben Bates
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotGood estimated rent, tenant and competitive fee
My experience with Gibbs Gillespie has been largely good. Their estimated rent was good and they achieved it for me in reasonable time with good tenants. Even when I developed cold feet, Claire assured me and ensured that the objectives are achieved in full All this was done for a competitive fee as well. Due to the nature of my tenant (insurance company paid rent), there were a couple of delay in communication which could have been averted which is more of a learning point for Gibbs rather than a complaint. I look forward to a long relationship with Gibbs. Highly recommend.
Nachi · 12 November 2025
Agent replied · 26 December 2025
Dear Nachi Arunachalam We greatly appreciate your 5-star review and the time you took to share your experience with Claire. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleRe Jo Godfray, Gibbs Gillespie Estate Agents, Pitshanger Branch, 1 Albert Terrace, Ealing, W5 1RL. I highly recommend Jo for her professionalism, expertise, outstanding local knowledge, and friendliness. Jo excels above other agents because she is also honest and good humoured. I would suggest her company nominates her for 'The Negotiator Awards', 'The ESTAS Customer Service Awards' and 'The Best Estate Agent Guide Awards.' In my opinion if someone is great at what they do - rate them.
Caroline · 29 November 2025
Agent replied · 29 December 2025
Dear Caroline Donnellan
We greatly appreciate your 5-star review and the time you took to share your experience with Jo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotA professional team
Aqib and the team are real professionals from start to finish. They kept me informed, with market trends, viewings and updates and managed to sell my property really quickly. The move manager Irene is key in keeping all the moving parts going forward. She is also very supportive during what can be an anxious time.I would 100% fully recommend the Stanmore branch.
Louise · 12 November 2024
Agent replied · 27 December 2024
Dear LouiseCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Aquib and the team a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
GoogleAlthough my sale was quite protracted this was not the fault of Gibbs Gillespie. A special thanks to Patricia O’Sullivan who went above and beyond to push my sale through and never gave up, Patricia was relentless and resilient.
The whole team at Pitshanger Gibbs Gillespie were always available to me, always patient and reassuring, my thanks also to Jason Godfray for shepherding the process.
A lovely team to deal with would definitely recommend.
L · 14 April 2024
Agent replied · 2 January 2024
Dear Linda Valentine
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI dealt with Patricia for the sale of my home and she could not have been a better salesperson for my house
Always at the end of the phone and I couldn’t recommend Gibbs Gillespie highly enough
If you have a house that your thinking of selling contact Gibbs Gillespie
John · 14 April 2025
Agent replied · 11 November 2024
Dear John Kearney
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotI have used Gibbs Gillespie as my full…
I have used Gibbs Gillespie as my full service Managing Agent for several years now. We recently transferred from the Uxbridge Office to Jo Brooker in the Camberley Office. The transition was smooth and simple and Jo has done a great job in coordinating contractors and keeping us and our tenants informed.
Jane · 2 June 2026
Agent replied · 8 June 2026
Dear Jane
We greatly appreciate your 5-star review and the time you took to share your experience with Jo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotWe had a positive experience buying our…
We had a positive experience buying our first home thanks to the Gibbs Gillespie Ealing team. Leah managed our purchase end to end, from offer acceptance through to completion, and was incredibly proactive, a great communicator, and truly went above and beyond to keep things moving smoothly. Irene, Rohan and Luke also supported us at different stages, so we always had a point of contact and felt confident we were being looked after. Our purchase was complex and took much longer than expected with multiple stakeholders involved, but the whole team made the process so much easier than it could have been. Highly recommend!
Valeria · 10 September 2025
Agent replied · 26 September 2025
Dear Valeria We greatly appreciate your 5-star review and the time you took to share your experience with Leah, Rohan, Luke, Irene and the team . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGerrards Cross branch
We have been dealing with Richard Frost and Charlotte Statham at the Gerrards Cross office for two or three years now and have always found them to be professional and honest with their service, advice and support. Very friendly team, always available when help is needed!
Customer · 23 June 2026
Agent replied · 7 July 2023
Dear Customer,
Thank you for your fantastic 5-star review and for taking the time to share your experience.
We’re delighted to hear that Richard Frost and Charlotte Statham at Gibbs Gillespie, Gerrards Cross have consistently provided you with professional, honest, and supportive service over the past few years.
Building long-term relationships with our clients is something we truly value, so it’s wonderful to know you’ve felt well looked after and able to rely on the team whenever needed.
Your kind words about their friendliness, availability, and ongoing support are greatly appreciated, and we will be sure to pass your feedback on to Richard, Charlotte, and the wider team.
Thank you again for your continued trust in Gibbs Gillespie. We look forward to supporting you for many years to come.
The Team at Gibbs Gillespie Gerrards Cross
★★★★★ 5/5
GooglePatricia was very helpful in our purchasing enquiries, providing us with additional properties based off our initial viewing request and actually finding a better property that we had not even considered (which is the one we ended up going with). She has also been very good at keeping me informed on how everything is progressing and chasing up both sides of the purchase to keep things moving along quickly.
Nick · 14 April 2024
Agent replied · 23 August 2024
Dear Nick Griffiths
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJason, Patricia, Kasia and team were extremely supportive throughout our entire sale process despite some frustrations with difficult buyers. We trusted their guidance and advice fully and would definitely work with them again.
Sharla · 20 August 2025
Agent replied · 14 April 2026
Dear Sharla Zhang
We greatly appreciate your 5-star review and the time you took to share your experience with Kasia, Patricia and Jason. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotSales team specifically Mateusz and…
Sales team specifically Mateusz and Aqib were very supportive and compassionate (there were moments…). They are calm and friendly while efficient and professional. They helped us with our purchase above and beyond. They are honest and don’t use «pushy» tactics. Definitely recommend!
Kamilla · 9 March 2026
★★★★★ 5/5
GoogleAlthough my sale was quite protracted this was not the fault of Gibbs Gillespie. A special thanks to Patricia O’Sullivan who went above and beyond to push my sale through and never gave up, Patricia was relentless and resilient.
The whole team at Pitshanger Gibbs Gillespie were always available to me, always patient and reassuring, my thanks also to Jason Godfray for shepherding the process.
A lovely team to deal with would definitely recommend.
Linda · 14 November 2023
Agent replied · 28 November 2023
Dear Linda Valentine
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had an excellent experience with Gibbs Gillespie Pitshanger on the sale of my home and, on their part, handling for the rest of the chain. Their guidance, patience, and persistence throughout the process made everything possible, and I appreciate the effort you put in from start to finish.
Thank you for their hard work and I am happily settled in my new home and I couldn't be more grateful. Highly recommended
Jack · 14 October 2025
Agent replied · 14 April 2026
Dear Jack Leung
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFrom first contact (Northfields) now Gibbs Gillespie were friendly, dependable and extremely professional. Their team offer good common sense advise on how best prepare your home and recommend a sales strategy, before producing excellent marketing material. Throughout the conveyancing process their team are in regular contact with all relevant parties including legal representatives and the purchasers surveyors, ensuring information is provided and exchanged when needed. Their team keep you updated on progress throughout. If things are not straightforward their team are helpful and reassuring. Completion is organised to the mutual benefit of all parties with minimum fuss and stress. Overall they offer excellent value for money and I cannot recommend them highly enough.
Steve · 9 March 2023
Agent replied · 7 June 2023
Dear Steve
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GooglePatricia O’Sullivan has been excellent throughout the process . She has liaised between the seller and me with efficiency and empathy . She had been available and reassuring when problems have occurred.
I am happen to recommend Gibbs Gillespie !
Wendy · 14 April 2025
Agent replied · 14 April 2026
Dear Wendy Freeman
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
TrustpilotRichard Frost- consistent sound advice
I have rented my property through Gibbs Gillespie for 19 years. The reason I have remained loyal is due to the great service from Richard Frost. He has consistently provided sound advice which in turn has meant no void periods.
Julie · 25 June 2026
Agent replied · 25 September 2026
Dear Julie,
Thank you for taking the time to leave us a review and for your continued loyalty over the past 19 years.
We're delighted to hear that Richard Frost's consistent advice and expertise have given you the confidence to continue letting your property with Gibbs Gillespie Gerrards Cross. It's especially rewarding to know that his guidance has helped you achieve such positive results over the years.
Your continued trust means a great deal to us, and we'll be sure to pass your kind comments on to Richard. Thank you again for choosing Gibbs Gillespie, and we look forward to supporting you for many more years to come.
The Team at Gibbs Gillespie Gerrards Cross
★★★★★ 5/5
GooglePatricia O'Sullivan really stood out as an estate agent with a lot of genuine sales experience in the Ealing area. She was one of the main reasons we decided to use Gibbs Gillespie as a sole agent. Jason Godfray also demonstrated great experience and both of them deliver calm, sensible advice and guidance throughout the sales process.
Adam · 14 February 2026
Agent replied · 14 April 2026
Dear Adam Poller
We greatly appreciate your 5-star review and the time you took to share your experience with Patricia. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHonest, knowledgeable, and people of integrity. I can't thank Jason, Patricia and Joe enough! Thanks to them we were able to buy our dream family home. You will not be messed about with these folks - highly recommend them! Special thanks to Patricia who went above and beyond in ensuring our cat was well looked after during the chaotic day of the move.
Nizar · 14 April 2024
Agent replied · 28 November 2023
Dear Nizar Issa
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had a fantastic experience working with Heather at the Gibbs Gillespie Pitshanger branch to buy our family home. Heather went above and beyond to help us visualise how we could make the property best work for us and she worked hard to manage the entire chain so that we could successfully complete under a tight deadline. Not only that, but she’s an absolutely lovely person who obviously cares a lot about the local community and helping people find their dream homes.
Melissa · 7 February 2023
Agent replied · 7 June 2023
Dear Melissa
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJo and Jason were so friendly and helpful in my property search. They were very prompt in answering any questions I had and I felt very well represented by them in offer negotiations. I would highly recommend Gibbs Gillespie
Joanne · 14 April 2025
Agent replied · 14 April 2026
Dear Joanne Shone
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIt’s not often you can sing the praises of an Estate Agent but Jo Godfrey is simply great. Really personable, helpful, very knowledgable about the house and area. If only more Agents were like her.
Janine · 14 May 2025
Agent replied · 14 April 2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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