Trusted Agent profile · Ealing
★★★★★
743 reviews across 2 platforms
1 Albert Terrace, Ealing, W5 1RL
Gibbs Gillespie's office in Ealing, at 1 Albert Terrace, is rated 4.2 out of 5 across 743 reviews on two platforms, including 242 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotI am giving Mariya a five star rating…
I am giving Mariya a five star rating because she massively helped me, patiently over the phone go through one page at a time, of documents that needed to be completed when new tenants moved in! To me the system is not user friendly and without Mariya the process would have come to a halt - so thank you very much Mariya I really appreciate your continued assistance.... Ann
5/5
TrustpilotGood estimated rent, tenant and competitive fee
My experience with Gibbs Gillespie has been largely good. Their estimated rent was good and they achieved it for me in reasonable time with good tenants. Even when I developed cold feet, Claire assured me and ensured that the objectives are achieved in full All this was done for a competitive fee as well. Due to the nature of my tenant (insurance company paid rent), there were a couple of delay in communication which could have been averted which is more of a learning point for Gibbs rather than a complaint. I look forward to a long relationship with Gibbs. Highly recommend.
Dear Nachi Arunachalam We greatly appreciate your 5-star review and the time you took to share your experience with Claire. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotA professional team
Aqib and the team are real professionals from start to finish. They kept me informed, with market trends, viewings and updates and managed to sell my property really quickly. The move manager Irene is key in keeping all the moving parts going forward. She is also very supportive during what can be an anxious time. I would 100% fully recommend the Stanmore branch.
Dear Louise Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Aquib and the team a 5 star rating! Many thanks Customer Care Team
5/5
GoogleRe Jo Godfray, Gibbs Gillespie Estate Agents, Pitshanger Branch, 1 Albert Terrace, Ealing, W5 1RL. I highly recommend Jo for her professionalism, expertise, outstanding local knowledge, and friendliness. Jo excels above other agents because she is also honest and good humoured. I would suggest her company nominates her for 'The Negotiator Awards', 'The ESTAS Customer Service Awards' and 'The Best Estate Agent Guide Awards.' In my opinion if someone is great at what they do - rate them.
Dear Caroline Donnellan We greatly appreciate your 5-star review and the time you took to share your experience with Jo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAlthough my sale was quite protracted this was not the fault of Gibbs Gillespie. A special thanks to Patricia O’Sullivan who went above and beyond to push my sale through and never gave up, Patricia was relentless and resilient. The whole team at Pitshanger Gibbs Gillespie were always available to me, always patient and reassuring, my thanks also to Jason Godfray for shepherding the process. A lovely team to deal with would definitely recommend.
Dear Linda Valentine Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotNew tenancy for a rental property
Both Victoria and Joe were very helpful, friendly and professional in the way they helped find a new tenant for a rental property and assisted in the end of tenancy process also. Would highly recommend and I would be happy to work with them again. Many thanks.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI dealt with Patricia for the sale of my home and she could not have been a better salesperson for my house Always at the end of the phone and I couldn’t recommend Gibbs Gillespie highly enough If you have a house that your thinking of selling contact Gibbs Gillespie
Dear John Kearney Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI have used Gibbs Gillespie as my full…
I have used Gibbs Gillespie as my full service Managing Agent for several years now. We recently transferred from the Uxbridge Office to Jo Brooker in the Camberley Office. The transition was smooth and simple and Jo has done a great job in coordinating contractors and keeping us and our tenants informed.
Dear Jane We greatly appreciate your 5-star review and the time you took to share your experience with Jo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
TrustpilotVile company - avoid
f I could give zero stars I would. AVOID at all costs absolute joke of a company. The level of sheer incompetence is astounding from all staff I have dealt with. They make the rules up as they go along and think they are above the law. I moved out after 6 months due to having someone illegally let themselves into my property without my knowledge or prior approval. I was treated so poorly by everyone I dealt with. I would seriously avoid them like the plague as incompetent is being to kind. Vile company who lie at every level and steal from you.
Dear Karen Good We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
1/5
TrustpilotLeadership scam.
Today I present to you the two stars who are trying at all costs to steal you. 1.Richard Frost - Head of Lettings GerrardsCross 2.Jesseka Yeardley - Property Manager If I were to give money to the agency I would be desperate every day, phone calls or emails, if I have to take money, it only matters and only interests no one, yesterday Mr. Richard gave me a lesson in professionalism, there is no professionalism, he explained to me that I do not have to take anything after I sent him the conversation with Jesseka he said to send him an account number to give me the money. I do not need any more money, please transfer the amount equally to the two managers as a reward from me for the professionalism they have shown. I just want to draw the attention of future clients to know in advance what vile and fraudulent people they are going to deal with. I am incredibly glad that I got rid of this miserable agency, I will not recommend it to anyone and also whenever I have the opportunity I will tell you in disgust about the experience I had with this agency.
Dear Dragos Florescu We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
TrustpilotWonderful experience
We had a wonderful experience with the Gibs Gillespie team. Claire, Clinton, and Meenu were exceptional, making the rental process remarkably smooth and professional. Thank you so much! We absolutely love our new home. PS: I appreciate the welcome package ! Regards, Roxana
Dear Roxana Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotThey are the best agent in stanmore…
They are the best agent in stanmore Second home they have sold for us for a good price and so professional Aquib has done a amazing job with his team All in the time of 3 Months. Would never use another agent
Thank you for your fantastic 5-star review, Garry. We’re delighted to hear that you’ve trusted Gibbs Gillespie Stanmore to sell two properties for you and that you were so pleased with the service. It’s wonderful to hear your kind words about Aquib and the team, and that we achieved a successful sale within three months. We really appreciate your continued trust and recommendation. Best wishes, The Gibbs Gillespie Stanmore Team
1/5
TrustpilotExtremely Poor Service, No Communication or Effort to Sell with Gibbs…
We listed our property with Gibbs Gillespie at the start of June, and the experience has been nothing short of disappointing. In nearly four months, we’ve only had one viewing. There’s been no communication, no feedback, and absolutely no proactive effort to sell the property, even after we agreed to a price reduction that they recommended. Trying to get updates is impossible. Calls aren’t returned, staff hang up after putting you on hold, and there’s zero accountability. It genuinely feels like they have no interest in selling our home or offering even basic customer service. We’ve now decided to take the property off the market completely because of their terrible service and lack of professionalism. Would not recommend Gibbs Gillespie to anyone looking for a responsive or trustworthy estate agent.
Dear Andrew We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
3/5
TrustpilotI let my property through Gibbs and…
I let my property through Gibbs and after 4 years , I was very disappointed by the overal performance of the company , specially since the Roman estate agents took over the accounts , I had to chase up the accounts for rent arrears .they lost my duplicate keys there were holding ,
Dear Mr Boniadi, Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience did not meet your expectations, particularly in relation to communication around rent arrears and the handling of your keys. This is not the standard of service we aim to provide, and we take your comments seriously. We would welcome the opportunity to look into the points you’ve raised in more detail and address your concerns directly. If you’re willing, please contact the team at your convenience so we can review the issues and see how we can help resolve them. Kind regards, Gibbs Gillespie Uxbridge
5/5
TrustpilotRenting a property
I had a great experience while looking at a few rental properties and was pleased with that they had to offer. Dushali had shown me a few rentals and had explained the ins and outs perfectly. I would recommend to use Gibbs Gillespie for any rental/ property inquiries.
Dear Customer, Thank you for your 5-star review. We’re delighted to hear you had a great experience viewing rental properties with Gibbs Gillespie Brentford, and that Dushali was able to provide clear and helpful guidance throughout the process. It’s wonderful to know you felt well-informed and supported. We really appreciate your recommendation and will be sure to share your kind feedback with Dushali and the team. Thank you again for choosing Gibbs Gillespie Brentford. The Team at Gibbs Gillespie Brentford
5/5
TrustpilotAqib was very helpful in this very…
Aqib was very helpful in this very stressful time of moving and buying he was there for us when we need to talk.and gave us a lot of good advice. All so would like to thank Rebekah for her help. Thank you very much Aqib for your support Sinclare family
Dear Colin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Rebekah & Aqib a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotGibbs Gillespie was dilligent in…
Gibbs Gillespie was dilligent in informing us regarding the opinions and offers submitted by potential buyers. The staff are friendly approachable and thoroughly professional. In the end they found a buyer, which is not easy in today's market. The outstanding staff members are TJCarroll and Rosie.
Dear Danuta, We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards,
5/5
TrustpilotWe had a positive experience buying our…
We had a positive experience buying our first home thanks to the Gibbs Gillespie Ealing team. Leah managed our purchase end to end, from offer acceptance through to completion, and was incredibly proactive, a great communicator, and truly went above and beyond to keep things moving smoothly. Irene, Rohan and Luke also supported us at different stages, so we always had a point of contact and felt confident we were being looked after. Our purchase was complex and took much longer than expected with multiple stakeholders involved, but the whole team made the process so much easier than it could have been. Highly recommend!
Dear Valeria We greatly appreciate your 5-star review and the time you took to share your experience with Leah, Rohan, Luke, Irene and the team . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GooglePatricia was very helpful in our purchasing enquiries, providing us with additional properties based off our initial viewing request and actually finding a better property that we had not even considered (which is the one we ended up going with). She has also been very good at keeping me informed on how everything is progressing and chasing up both sides of the purchase to keep things moving along quickly.
Dear Nick Griffiths Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGerrards Cross branch
We have been dealing with Richard Frost and Charlotte Statham at the Gerrards Cross office for two or three years now and have always found them to be professional and honest with their service, advice and support. Very friendly team, always available when help is needed!
Dear Customer, Thank you for your fantastic 5-star review and for taking the time to share your experience. We’re delighted to hear that Richard Frost and Charlotte Statham at Gibbs Gillespie, Gerrards Cross have consistently provided you with professional, honest, and supportive service over the past few years. Building long-term relationships with our clients is something we truly value, so it’s wonderful to know you’ve felt well looked after and able to rely on the team whenever needed. Your kind words about their friendliness, availability, and ongoing support are greatly appreciated, and we will be sure to pass your feedback on to Richard, Charlotte, and the wider team. Thank you again for your continued trust in Gibbs Gillespie. We look forward to supporting you for many years to come. The Team at Gibbs Gillespie Gerrards Cross
5/5
GoogleJason, Patricia, Kasia and team were extremely supportive throughout our entire sale process despite some frustrations with difficult buyers. We trusted their guidance and advice fully and would definitely work with them again.
Dear Sharla Zhang We greatly appreciate your 5-star review and the time you took to share your experience with Kasia, Patricia and Jason. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAlthough my sale was quite protracted this was not the fault of Gibbs Gillespie. A special thanks to Patricia O’Sullivan who went above and beyond to push my sale through and never gave up, Patricia was relentless and resilient. The whole team at Pitshanger Gibbs Gillespie were always available to me, always patient and reassuring, my thanks also to Jason Godfray for shepherding the process. A lovely team to deal with would definitely recommend.
Dear Linda Valentine Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSales team specifically Mateusz and…
Sales team specifically Mateusz and Aqib were very supportive and compassionate (there were moments…). They are calm and friendly while efficient and professional. They helped us with our purchase above and beyond. They are honest and don’t use «pushy» tactics. Definitely recommend!
1/5
TrustpilotBe wary of this outfit!
Why, oh why am I paying these people?? Items left by previous tenant not removed. I was not made aware that remedial works should be done before letting. Gibbs supposedly visited the property, so should have high lighted these issues. Refusing to liaise with the housing association that owns the building. It seems to me that they just want money for doing nothing 🤷♀️. Once this let is over, I will be taking my business elsewhere.
Dear Cat Martin We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gibbs Gillespie, Pitshanger Lane won Gold; Gibbs Gillespie, London won Platinum; Gibbs Gillespie, HA5 won Platinum; Gibbs Gillespie, Pinner won Gold; Gibbs Gillespie, Ruislip Manor won Gold; Gibbs Gillespie, Ruislip won Gold.
