Gibbs Gillespie Pitshanger Lane reviews in Ealing

★★★★★ 5/5

Google

A huge thank you to Gibbs-Gillespie for all the help they gave me in selling my property recently. A very special thank you to Patricia who really pulled out all the stops to get the documents finally exchanged and completed, so both the buyer and myself were happy and relieved that the process was completed on time. Really appreciated being updated regularly and Patricia was extremely efficient and friendly, and made the whole selling process bearable! Thank you again.

Josephine · 27 September 2026

★★★★★ 5/5

Google

We can’t recommend Jo highly enough! As first-time buyers, we had a lot of questions along the way, and Jo was brilliant from start to finish. Her replies were always speedy, and she was endlessly accommodating whenever we needed to arrange viewings or sort out queries. Buying a first home can be a stressful process, but Jo made it so much easier with her professionalism, patience, and genuine care. Nothing was ever too much trouble. We’d happily recommend Jo, Jason and the team to anyone looking to buy. Thank you for everything!

NH · 11 September 2026

★★★★★ 5/5

Google

We have just sold our property through the Gibbs Gillespie Pitshanger office, and they were amazing from start to finish. They dealt with the sale in a very professional way, 10 out of 10! We invited a few estate agents to view our property, and Jason was the only one who went out into the garden to appreciate the effort we had put into it. This was one of the reasons we decided to go with him. Jason, Jo, Patricia and Nicola are all true professionals. Every one of them played a key role in selling our property, making the whole process completely stress-free and worry-free for us. We would definitely recommend their services to everyone and would happily use them again in the future.

Alexandru · 11 September 2026

★★★★★ 5/5

Trustpilot

Aqib Hamid (lead advisor) and Irene…

Aqib Hamid (lead advisor) and Irene Treveil were helping me to sell my house. The time couldn't have been worse: post-pandemic, 2 wars (Ukraine and Iran) and a Buyer Market really. But they have successfully navigated through all challenges for over 6 months until the sales was completed. Aqib is very experienced and knowledgeable in judging Market conditions and calling the right sales price, he is also responsive and a very good negotiator that aims to get the best possible price for me. I trust and always stick with Gibbs Gillespie despite numerous offers from other agencies. Very very happy with the outcome.

Oliver · 21 August 2026

★★★★★ 5/5

Google

We have had a great experience with Gibbs Gillespie, starting from the viewing with Jo and up until enquiries and the exchange where Patricia has been fantastic the entire way. We have been in contact with MANY estate agents in the Ealing area in search of our property over the past year, mostly the service has been ranging from poor to terrible, but Gibbs Gillespie Pitshanger was a real pleasant surprise, they have been extremely professional and proactive from the start. Can definitely recommend them! Thank you for all the help.

Daniel · 11 July 2026

★★★★★ 5/5

Trustpilot

I had such a great experience from…

I had such a great experience from start to finish! From my very first viewing with Nathaniel, he was friendly and knowledgeable and took the time to answer all of my questions. A special thank you to Jekaterina who supported me all throughout the entire process. She was always so helpful, responsive and kept me updated every step of the way. I’m so grateful for all of the help and support I received, and I would highly recommend this estate agency to anyone looking to move. Thank you again to Nathaniel and Jaketerina for making the whole experience such a positive one!

Teomi · 8 July 2026

★★★★★ 5/5

Google

As a first time buyer it's extremely daunting to look for your first property, especially in a buyers market where every estate agent just wants you to buy so they can earn commission. Jo and Jason were the exception. They provided a personal feeling to buying our first home and helped us along the way. My wife and I couldn't be more happy having gone with them both! Thank you!

Hassan · 11 September 2026

★★★★★ 5/5

Trustpilot

If anyone is looking for an Estate…

If anyone is looking for an Estate Agent in Stanmore, then look no further as Aqib from Gibbs Gillespie is your man! He is honest, straightforward, does exactly what he says he’s going to do and is first class at following thru. Within 48hrs of taking our instruction, a photographer and room planner was arranged and within 10 days a brochure was produced to the highest standard. Within 10 days, prior to launch 4 appointments were made off market. Throughout the process Aqib kept us closely informed and was actively involved in smoothing the pathway to exchange! We cannot thank him enough and have no hesitation in recommending their Stanmore Branch

Richard · 29 June 2026

★★★★★ 5/5

Trustpilot

Richard & Charlotte Are Great

Richard the branch manager has always gone above and beyond. I have know. Richard for a long time, and he has consistently delivered outstanding service. He goes above and beyond, no matter the situation. You can always count on him to get things done. Charlotte is equally fantastic, truly bubbly, friendly, and full of positive energy. Her customer service is amazing, and she responds quickly and efficiently every time. She makes everything feel easy and stress‑free, and her enthusiasm really stands out. Together, Richard and Charlotte make an incredible team. Their dedication and attitude create a brilliant customer experience every single time.

Mrs · 23 June 2026

★★★★★ 5/5

Trustpilot

Cannot recommend them highly enough!

I have worked with Charlotte and the team at Gibbs Gillespie for a number of years as our appointed letting agents, and I cannot recommend them highly enough. They are consistently professional, knowledgeable, responsive and incredibly helpful. Nothing ever seems too much trouble, no matter how big or small the issue, and they always go above and beyond to ensure matters are dealt with efficiently and smoothly. Charlotte is my main point of contact and has been absolutely fantastic throughout. She is proactive, approachable, and genuinely cares about delivering excellent service. Her communication is outstanding, and she has played a huge part in building the strong working relationship we have with Gibbs Gillespie. Quite honestly, I'm not sure what we would do without her! It is rare to find an agency that combines professionalism with such a personal touch. I would highly recommend Charlotte and the entire Gibbs Gillespie team to anyone looking for a reliable and trustworthy letting agent.

Victoria · 19 June 2026

★★★★★ 1/5

Trustpilot

Repeated failures, ignored emails, unreturned calls, do yourself a favour and avoid. Using Gibbs Gillespie has been nothing but a disaster.

Repeated failures, ignored emails, unreturned calls, do yourself a favour and avoid. Using Gibbs Gillespie has been nothing but a disaster. This has been the worst professional experience I have ever had the displeasure of dealing with. I appointed Gibbs Gillespie to manage my property, but in practice I encountered repeated failures and ended up having to manage the property, the tenant and the contractors myself. The complaints process has been equally poor. In my experience, Gibbs Gillespie failed to take proper responsibility or deal with the live issues in any meaningful way. I recently dealt with Aston and Eve, but over time I have been passed between a long list of property-management contacts, with limited continuity or ownership. Whatever the internal reason, the result for me as a landlord was confusion, delay and constant re-explaining. My experience was repeated failures, ignored emails, unreturned calls, poor ownership and a complete lack of diligence. One urgent issue took over 30 days before I even received sight of a quote. By that point, emails had gone unanswered, the tenant was escalating, and I had to step in from overseas to resolve it myself. When I asked for an explanation for the delay, there was simply no proper response. Sadly, this was far from isolated. Almost every interaction involved repeated chasing and begging for someone to respond to an email. This has left me out of pocket as landlord. For example, damage relating to insurance claims was not passed on to me in a timely manner. They also asked me to choose tile replacements without including the attachments, failed to respond properly to my chasers, and I have been left with a poorly finished bathroom. The tenant has had an equally poor experience. The tenant’s complaint appeared to go unacknowledged, and his requests were not passed to me in a timely manner. Gibbs were so ineffective that the tenant and I had to communicate directly, completely undermining the point of having a property management agent at all. Their attempt at fixing a bathroom leak involved six different call-outs, all paid for by me, a multi-thousand-pound bill, and I have been left with tiles that do not match the size, finish or texture of the bathroom. In my view, the end result has materially damaged the finish of the room. The complaints process has also been woefully inadequate. I raised serious service failings and expected proper investigation and accountability. Instead, I received process-heavy replies, requests to provide more evidence, and vague assurances while the live issues remained unresolved. In my opinion, Gibbs Gillespie’s property management service has been completely inadequate. I paid for a managing agent, but ended up having to repeatedly chase, resolve issues myself and speak to the tenant directly. Do yourself a favour and avoid.

Jon · 12 June 2026

★★★★★ 5/5

Trustpilot

Thank you Chris O’Brien!

Chris O’Brien in the Property Management Department has been outstanding. He consistently keeps me informed about matters relating to my rental property and always strives to achieve the best possible outcomes when needed. What sets Chris apart is his proactive communication. He regularly takes the time to touch base, provide updates, and check whether I have any concerns or questions. This level of service is something I truly value and is something I have not experienced with previous property managers. Thank you, Chris, for your professionalism, dedication, and excellent customer service. Your commitment to keeping property owners informed and supported is greatly appreciated.

Claudette · 4 June 2026

★★★★★ 4/5

Trustpilot

My first time experience to let my…

My first time experience to let my house . I first visited Gibbs-Gillespie Uxbridge branch by myself without any recmendation and/or advice. From the beginning letting manager started nice talks with me for the business. I have had good understanding on the business. Lewis Bolton , manager is a good man to do his job to the customers. Intellogent is he, too. My house is now rented to the tenants who were found and brought to us through necessary survey. Thanks to Lewis Bolton

Benjy · 26 May 2026

★★★★★ 1/5

Trustpilot

Take rent and do nothing is their slogan.

We had a great experience with this agent initially, but unfortunately everything changed once we moved in. The property was handed over in the same condition as when we viewed it, despite being assured that issues would be fixed beforehand. There was damp and mould on the walls and ceilings, and the garden and shed areas were left untidy. Overall, the house was not in a reasonable condition to move into. We raised these concerns during the viewing and again on move-in day, but over six weeks later nothing has been resolved. We’ve been passed from one person to another, told the issue is “being looked into,” and that the landlord has been contacted, but we’ve received no clear updates or action plan. Communication has been very poor. Emails are ignored and calls go unanswered. If the property was inspected before handover, it raises serious concerns about the standards this agency claims to maintain. Very disappointing experience, and we are still waiting for a resolution. I would strongly advise others to thoroughly check everything before moving in. Poor aftercare too when reporting issues and take forever to resolve issues.

Jackson · 21 May 2026

★★★★★ 5/5

Trustpilot

Brilliant and outstanding service from Gibbs Stanmore team

We had a excellent service from Gibbs Gillespie Stanmore branch when selling our property. Akib Hameed has been outstanding and professional throught the sale period. He took the stress away from us.. Our property was marketed and sold efficently and in a timely manner. Communication was proactive and brilliant, We cant fault these guys and would highly recomend Gibbs Gillespie Stanmore branch. Akib thank you and well done!!

Talib · 13 August 2026

★★★★★ 1/5

Trustpilot

Try to avoid this agent !

Try to avoid this agent they has caused me so much trouble by switching my supplier when my contract as landlord was expired June 2025 and they have switched my energy supplier after 7 months when my contract based on rent collection not to mention charging me over £4,400pm pa for 2 years fees taken without any explanation with their confused statements made in purposes so to confuse the landlord with invoices for example I was charged for pay guarantee each month for 2 years when tenants used to pay 6 months in advance only found when done my taxes and I was charged 4,400pm just for rent collection. Not to mention the trouble they caused my tenants for demanding more fees for any documents even if name or small amendment in contract . Ealing branch acted on my sale and they are the worse apart from the girls they’re hard working and polite! but the manger he just give a big talk just to make you sign the contract then you would never be able to speak to him or even reply to your emails , they also charged me over £90 for id checks this is the only agent I ever dealt with Ealing charging for ID checks not to mention failed to sale my flat for lack of experience of how to speak to the buyers ! My main concern is this they have yon can switched my energy supplier without my permission ?! when my contract was months expired and they were never managing my property!!! This is illegal and I will take legal action against it . Please be aware of this agent specially Ealing Broadway branch I don’t think they’re professional enough also not to forget been disrespectful, you would visit their office and you would see the people whom you dealt with pretending to be polite and friendly when they do business with you when they visit your property once out they’re completely strangers that’s ok I don’t care less but not when you visit their office, this is complete rudeness! Not surprised that’s just show how they’re not professional enough !

Andreas · 16 May 2026

★★★★★ 5/5

Trustpilot

Great letting agents they are and have staff like Labeeb who is Amazing

Great letting agents they are. They booked viewing only on one call. No waiting or call back and we will see stuff. Labeeb came to show us property. Labeeb is very professional. He listened my issues regarding property and asked few questions. He got the answers very next morning. Labeeb, you have a good future so just keep it like this. I will definitely suggest this agency and Labeeb to others.

Danish · 16 July 2026

★★★★★ 3/5

Trustpilot

It's bad enough having a bad tenant, but then being protected by the letting agency ???

VERY bad experience with, what I thought, was a very good company. The experience with dealing with their branch in pitshanger lane, ealing broadway had been quite ok. But the tenant in my flat seems to have been taken on without doing any checks, taking copies of id, permanent address, or guarantor, to the extent her contract had been renewed a number of times and yet none of this info was taken and checked on. I have had a number of discussions with the latest lettings manager KARAM (who proved to be very helpful in providing numerous bits of information requested by the solicitor), who was unable to provide the latest info because he doesn't have it. How can the lease be renewed without proper checks. THIS is NEGLIGENCE AND CORRUPTION OF THE HIGHEST and should be investigated. This after confidence is gained from me, by the previous lettings manager, of being "A FELLOW LANDLORD", "EMPATHY" and all that just to get the landlord to feel of being treated properly and with respect. IT'S all just ONE BIG LIE !!! I have been with this agency for a very long time……. Almost 10years. Money was taken for a check-in/out report yet none has been produced yet !

Noaman · 8 May 2026

★★★★★ 5/5

Trustpilot

A massive thank you to all the team

A massive thank you to all the team, and especially Alex and Edyta, at Ruislip Manor who arranged my sale, and particularly for their tireless efforts over the last couple of weeks. It has been a huge relief to know I had such skilled, calm professionals in my corner. From start to finish the whole team were fantastic, from Gavin initially to Taia and Leonie and everyone involved in the viewings - everyone was unfailingly friendly, supportive and offered invaluable advice. I always got a call or an email straight back when needed and was dealt with sympathetically (even on my bad days!). All the sold boards around Northolt are testament to their expertise.

HY · 1 April 2026

★★★★★ 5/5

Trustpilot

It was never going to be an easy sale…

It was never going to be an easy sale as the property was going on the market as a probate property. As none of us live close by, we approached several estate agents for evaluation and advice, but settled on Gibbs Gillespie after an impressive conversation held with Nick Walker, who offered sound advice and an outstanding knowledge of the housing market in the area. In addition he was approachable and we felt that he was someone we could have rapport with. The property sold relatively quickly but we still had to navigate our way through the probate pathway, which proved to be exceedingly difficult. during the 18 months it took for this process to be achieved, Nick was always on hand with advice and updating us on the buyers thoughts. When the water was muddied by the length of time taken gaining probate, he was calm and reassuring. We are delighted say that the sale finally went through this month, with our original buyer! This is testament to the patience and integrity of Nick, and we would have no hesitation in recommending him personally (or indeed Gibson Gillespie) especially if you have a difficult sale, or even one more straightforward!!

Helen · 23 March 2026

★★★★★ 5/5

Trustpilot

Being a landlord and using Gibbs…

Being a landlord and using Gibbs Gillespie for many years I’ve been extremely pleased with their service and their professionalism. I’ve dealt with Ricky for many years and recently also with Lauren who has been extremely supportive and helpful with any situation that I have had needed guidance with. Thank you and would highly recommend. David

Modern · 9 September 2026

★★★★★ 1/5

Trustpilot

No good experience with the property management

I wish I could rate this company zero. I heard a lot about this company and hence I choose this letting agent over others. I had horrible experience with all my property managers. They changed three times in one year tenancy. I and my tenant both complained about mis communications. I was given incorrect advice multiple times. Tenant leave dates was agreed without land lady made aware at timely manner. Regular property inspection which was promised was not done correctly and I found a wall with mould when tenant was leaving. I was then advise to deduct money from the tenant’s deposit. There was damages to the property, tenant left the rubbish in the property all this was not added on to inventory check out and when this was raised I was again told to go to the small claim court. Why do I need this if agent was supposed to regularly inspect the property and also supposed to be doing the inventory check in check out. I personally feel a good relationship with the property manager with both land lady and tenant would have definitely help. This was my first property I rented out using agent and hence a good support and guide would have helped.

Mona · 3 March 2026

★★★★★ 5/5

Trustpilot

Abraham Oommen

Our house sale went through today thanks to the team at Gibbs Gillespie...big shout out for Abraham Oommen, who, as a local man with over 20 years experience as an estate agent, has invaluable knowledge...he handled the sale with humour and courtesy...there was a tear in my eye as I viewed the property for the last time...my parents had lived there over 60 years and I was brought home there as a new born baby in 1947..now the house lives again with another young family...thanks Abraham and Adam for a painless sale.

Bill · 27 February 2026

★★★★★ 3/5

Trustpilot

Cancelled Property Viewing on 10 October

I booked a property viewing that was scheduled with Mia from Gibbs Gillespie, Harrow Sales, on 10 October 2026 at 12:00 pm for a property on Chatsworth Gardens, Harrow, Middlesex. On the day of the appointment, I encountered unexpected traffic delays and telephoned the Gibbs Gillespie office to advise that I would be approximately six minutes late. I made this call as a courtesy and to ensure that the viewing could still proceed as planned. I arrived at the property at approximately 12:06 pm, only to find that Mia was not present. After waiting outside the property, I contacted the office again and was informed that my viewing had been cancelled and that Mia had already left. I was extremely concerned and disappointed to learn that the viewing had been cancelled without any prior notice. Given that I had proactively contacted the office to advise of my slight delay, I would have expected to be informed if the appointment could no longer proceed. I therefore asked why I had not been notified of the cancellation. Unfortunately, the member of staff I spoke to did not provide an explanation and instead terminated the call abruptly. I find this level of service wholly unacceptable. Not only was my appointment cancelled without notice despite my efforts to keep the office informed, but the manner in which my enquiry was subsequently handled was both unprofessional and discourteous. As a prospective buyer, I would expect a significantly higher standard of customer service from a reputable estate agency.

Echo · 12 October 2026