Gibbs Gillespie Pitshanger Lane reviews in Ealing

★★★★★ 1/5

Trustpilot

worst estate agent ever

Josh Hardy is the worst estate agent I have ever met in my life. He has no communication skills whatsoever. Mon the most important day, the day we exchanged, I called the office 4 times and did not reach Josh, nor did I receive a call back. Throughout the sale process I received no active phone calls for feedback and viewings, unless I called. I would not list my house with Gibbs. I even raised a formal complaint that has not been resolved to my satisfaction.

Ravi · 12 October 2024

★★★★★ 5/5

Trustpilot

Aqib was great

Can't say enough in praise of Aqib. Commenting as a buyer rather than a seller, Aqib went above and beyond including working out of hours to provide help and support from offer through to completion and beyond. His calm, professional, proactive yet approachable and fair manner helps instil trust in him. Thanks Aqib

A · 7 September 2025

★★★★★ 5/5

Trustpilot

We were really impressed with Gavin’s…

We were really impressed with Gavin’s pitch from Gibbs Gillespie. He listened carefully to our concerns and did an excellent job of gauging what was most important to us. His deep understanding of the market, along with his attentiveness to our needs and wants, really stood out. Gavin was professional and honest, ensuring that we were realistic about the current market conditions, which we appreciated. We had another estate agent visit the same day, but Gavin’s approach made us feel confident that he is the best person for the job.

Esther · 27 September 2024

★★★★★ 5/5

Trustpilot

Richard Frost and his team are top…

Richard Frost and his team are top notch. If you need to rent in the area…..he is the man.

Saiyan · 18 June 2026

★★★★★ 2/5

Trustpilot

Please proceed with caution

I am very disappointed with my experience with Gibbs Gillespie. Following the end of my tenancy, there was a significant and unnecessary delay in returning my deposit. Despite multiple follow-ups, communication was slow and caused avoidable inconvenience. Additionally, there were attempts to attribute various issues to me that were not my responsibility, which felt unjustified and appeared to be an effort to make unwarranted deductions. Overall, this experience was frustrating, and I would advise others to proceed with caution.

Iman · 18 March 2026

★★★★★ 5/5

Trustpilot

star service from Lillian was…

star service from Lillian was Efficient, friendly, super knowledgeable about the local market, and always a joy to deal with. If you are buying or selling, ask for Lillian, you won't regret it!"

Hoda · 12 October 2026

★★★★★ 5/5

Trustpilot

Gibbs Gillespie - an outstanding experience

Gibbs Gillespie were outstanding at marketing and completing the sale of my late Mum’s house. Leah, at the Ealing Broadway office, is clearly a very skilled and experienced manager and has a reassuringly detailed and extensive knowledge of the local housing market. A buyer for the house was found very quickly, and when, a few weeks later, the process started moving a little too slowly, we were very impressed by Leah’s responsiveness to our concerns. Her swift and decisive action meant, within hours, she was able to get the process moving again. However, aside from her obvious efficiency, she is also very approachable and empathetic and was greatly understanding of the fact that we were selling a much loved family home. In all, Leah and the team were competent, efficient, great at explaining the procedure with clarity and reassuring when it mattered. They were also nearly always available when I tried to make contact. It has been a pleasure to work with them and we wouldn’t hesitate to use them again.

Amanda · 7 September 2024

★★★★★ 5/5

Google

I had fantastic experience with GG Pitshanger office, I met them firstly in spring/summer 2025, they showed me some houses but at the time I was very unlucky I missed the one I liked. Earlier this year, they helped me found a lovely house on the same street!! I am super grateful for their work. Jo is a wonderful lady at GG, she is super responsive and always provides insightful advices.

Bairong · 11 May 2026

★★★★★ 1/5

Trustpilot

Has been landlord for over 20 years

Has been landlord for over 20 years - Recently we had to chase them for rent review 2 months prior but they did not respond , and had to chase again. Thus we lost one month of new rent and after discussing with them, they deny any incompetence on their part- Disgusting agency in Pinner

TY · 24 August 2026

★★★★★ 5/5

Google

Jo brings a consistently enthusiastic, professional and pro-active approach to every aspect of her role, underpinned by an authentic understanding of the key issues and ramifications of all aspects of house-buying and selling. She cultivates trust and confidence in her personal interactions whilst demonstrating a robust knowledge base of the local area and impacting market forces. Jo undoubtedly grasps the essence of this business which is, ultimately, matching people and property whilst operating faithfully within the principles of fairness, integrity and best industry practice. I can't recommend her highly enough - a great reflection on Gibbs Gillespie!

Naomi · 14 February 2026

★★★★★ 1/5

Trustpilot

Worst experience with estate agent

I attended the viewing on 23 September with my partner after travelling a considerable distance. Unfortunately, the experience was disappointing. Communication beforehand was poor, including being sent a blank email after requesting the property details. At the viewing, I also found the agent’s manner rather dismissive when I asked a genuine question about the property being “tenanted”. I respected the request to remove our shoes and made the effort to attend, despite the property not actually being available until November. I also wasn’t made aware beforehand that the current tenants would be present during the viewing. I appreciate that occupied properties can require flexibility, but clearer communication , pdf is really poor way to reintroduce the property and a more professional approach would have made a significant difference. Kind regards, Nickita Dill

NICKITA · 24 September 2026

★★★★★ 5/5

Google

Jo Godfray has been assisting me in my house search, I have found her to be very proactive, really enthusiastic and practical when suggesting properties - I have been so impressed and have faith we will find the perfect home! Thanks Jo

Caroline · 30 October 2025

★★★★★ 5/5

Trustpilot

Selling one's home is a major decision…

Selling one's home is a major decision of high impact and confidence in the agency is most important. Jacob, the branch manager, was generous with his time and helped myself and my wife to agree the proposed price particularly given our concerns over recent transactions in the area. His was not the highest valuation but the one that could be justified. Gibbs Gillespie has also offered a range of services that promises to make the transaction easier and faster having already demonstrated they can move quickly.

Alfred · 20 June 2024

★★★★★ 1/5

Trustpilot

NEVER PURCHASE VIA GIBBS GILLESPIE!!!

NEVER PURCHASE VIA GIBBS GILLESPIE!!! I found what I thought was the perfect flat for me in Watford as a 1st time buyer via the Rickmansworth branch in February 2024, I was dealing with the agent & Branch Manager George. The 1 bedroom flat was advertised for £1000 service charge & £0 ground rent, which I thought was awesome & the flat was a great size & in great condition, also on my 3 viewings it was always mentioned that I have an allocated parking spot which was also a win for me. I would often get emails from George asking what my solicitors are doing & why its taking long, stating that the sellers are getting worried... As a 1st time buyer I am still unsure of the process & learning myself too, the last thing I needed was the added pressure. At this point I had paid a partial amount of £600 to my solicitors, they then come back to me from doing the searches to find that the service charge & ground rent combined is actually approx £3500 & no parking included... I could not believe it! Why the false info??? Especially when the service charge was advertised online & on the paper brochure as £1000pa!! Immediately I backed out of the deal, it made total sense as to why their was so much pressure on getting the sale done quickly, because the seller didn't want to hold on this flat knowing they cannot incorporate this ridiculous £3500 charge into their current tenants monthly rent. This flat was clearly mis-sold to me! The agent claims he had no idea & that the seller was not aware either which can never be true, as any changes to service charge or ground rent would always be communicated with advanced notice. The searches even showed that last years service charge was not £1000 either, it was more than that. Lifetime Legal were useless & declined my case, I went back to the agent as he was the one that was representing the seller, he's the one that the sellers have apparently dealt with for many years as the flat is rented out via Gibbs, But no research was done by the agent into making sure the info provided was factual & correct. They have also refused to help with paying me my money back or getting the seller to reimburse me as this all happened because of their joint collaboration. I am at no fault here but now left out of pocket by £600 because of this awful agency & even worse sellers!!

Sheetal · 12 June 2024

★★★★★ 1/5

Trustpilot

If I could leave zero stars I would

If I could leave zero stars I would. Your agent Jeckaterina Cindeliani has no ounce of humanity. I drove 3hrs from Birmingham to view the property, she wouldn't allow me to use the guest toilet despite the property having 5 toilets. For context this property is out in the wilderness, google maps doesn't take you there and there's nothing for miles close. She wouldn't even come out to try and direct me to the house even though the network was extremely bad in that area. I needed the restroom so bad and she refused, knowing there's nowhere even close to go. Absolutely shocking and appalling treatment. The property was great and the house would've been good for my family as there's lots of land but the fact she had no people skills there's no way I'm going to pay £7,500 per month to that kind of company. If that's how they behave to a potential customer, I can imagine how bad the treatment would be once I've become their tenant.

Yommy · 19 January 2026

★★★★★ 1/5

Trustpilot

Do not buy or rent with them. It’s all about disrespect.

I almost bought an apartment from them at the Dominion Apartments in Harrow. I paid the deposit, but then I noticed that the lift shared a wall with the main bedroom, a terrible mistake by the developers. I decided to withdraw my offer and requested the return of my deposit. Since then, Alex Robinson has been avoiding us and making different excuses for not returning our money. He keeps saying the problem lies with the developers but doesn’t share their contact information or solve the issue. It gives the impression that they are working together to keep our money. It’s a situation of total disrespect. Please, AVOID THEM at all costs. They don’t deserve your money or time. Alex Robinson, Dominion Apartments, and Gibbs Gillespie.

Felipe · 5 June 2024

★★★★★ 5/5

Trustpilot

Terrific company that did a great job…

Terrific company that did a great job of letting and managing a property for me for 4 years. Richard, the Lettings Manager, was always available, nothing was too much trouble and his advice and support were much appreciated. Zoe, the Tennancy Manager at LRG was particularly good at the end of the tenancy, sorting out a tricky negotiation with the departing tenants and doing it in a professional and polite way. I'd have no hesitation recommending the business.

Customer · 29 January 2026

★★★★★ 5/5

Trustpilot

Charlotte Statham and Gibbs Gillespie Gerrards Cross are amazing!

Richard and the Lettings team at Gerrards Cross are amazing! Highly recommend if you’re looking for a rental property or looking to rent out your property. However, I want to give a special mention to Charlotte Statham though, who is exceptional, highly professional, incredibly knowledgeable, great at her job and more than that she really cares! She helped me through a letting problem caused by a very personal crisis and did this with a lot of kindness, great communication and was incredibly professional throughout. If you have the fortune to have Charlotte support you with your letting experience you will be very lucky indeed! Well done to all the Gibbs Gillespie Lettings Team, keep doing what you’re doing!

NorthernBelle · 9 August 2025

★★★★★ 5/5

Trustpilot

I did some viewings with Harry Rai in…

I did some viewings with Harry Rai in the Ealing area and the entire experience was amazing! Harry is so knowledgeable and was able to answer all my questions and provide advice where required. Would highly recommend Harry!

Aparna · 16 November 2025

★★★★★ 5/5

Trustpilot

Flat viewing in Harrow

We recently had a house viewing with Harry, and it was a truly positive experience. As first-time buyers and international clients, we had many uncertainties, but Harry explained everything clearly and patiently. He quickly understood what we were really looking for and offered thoughtful recommendations that helped us a lot. We've attended many viewings before with other agents, but this one stood out. Harry made the process feel more personal and supportive. We highly recommend him not only for his professionalism but also for the genuine care and insight.

Kishan · 4 August 2025

★★★★★ 5/5

Google

Patricia was an excellent selling agent, professional, courteous and helpful and very accommodating and understanding when completion took a while to go through on the day. And thanks for the great house warming pack!

APB · 15 December 2025

★★★★★ 5/5

Google

My choice of Gibbs Gillespie but especially of Jason & Jo Godfray was a no brainer. This was never going to be a straightforward sale but J&J guided me through the entire process with expert advice, excellent communication and in depth knowledge of the local market. Professional from start to finish but delivered in a friendly and informative manner. Anyone looking to buy or sell a property in the area would be a fool not to include Jason and his team at GG - Pitshanger on their list of possible agents. This is a genuine review from a genuine and happy client!

Bob · 14 April 2024

★★★★★ 5/5

Google

The process of selling a property can be a long and unfamiliar one. It’s not something I have done for a very long time. I arranged to meet with 4 local estate agents - one was a ‘no show’ and no reason ever given. The others gave good advice and a decent ‘pitch’ on why they should become my selling agent. One of those agents was outstanding - Gibbs Gillespie. When meeting with Jason Godfray from Gibbs Gillespie his calm no pressure approach, confidence, knowledge, understanding of my property and the area was reassuring. Patricia O’Sullivan became my day to day ‘go to’ contact. Always approachable and responsive. Arranging for photography and the ‘EPC’ energy survey - along with everything else . Looking after viewings, keeping me updated and generally keeping an eye on the property which was vacant. It was a difficult market but Patricia and the team were always positive and upbeat with that calm friendly attitude and advice I appreciated - as did prospective buyers I believe. Honest work from good people. Exchange of contracts and completion of the sale is imminent. Thank you Patricia and the team. You are brilliant!

Graham · 14 April 2024

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️ Always There When I Needed Help, Thank You Jasmine

⭐️⭐️⭐️⭐️⭐️ Had a great experience with Gibbs Gillespie - Brentford. Big shoutout to Jasmine Sian, she was super professional, always available, and really helpful throughout the whole process. From finding the place to moving in, she made everything smooth and stress-free. Highly recommend!

MR · 9 September 2025