Gibbs Gillespie Pitshanger Lane reviews in Ealing

★★★★★ 5/5

Trustpilot

Sales team specifically Mateusz and…

Sales team specifically Mateusz and Aqib were very supportive and compassionate (there were moments…). They are calm and friendly while efficient and professional. They helped us with our purchase above and beyond. They are honest and don’t use «pushy» tactics. Definitely recommend!

Kamilla · 9 March 2026

★★★★★ 1/5

Trustpilot

Be wary of this outfit!

Why, oh why am I paying these people?? Items left by previous tenant not removed. I was not made aware that remedial works should be done before letting. Gibbs supposedly visited the property, so should have high lighted these issues. Refusing to liaise with the housing association that owns the building. It seems to me that they just want money for doing nothing 🤷‍♀️. Once this let is over, I will be taking my business elsewhere.

Cat · 17 September 2025

★★★★★ 5/5

Google

Jo is absolute pleasure to deal with. Highly professional, friendly, and exceptionally knowledgeable about the local area. She made the property search and viewing process seamless and straightforward. Highly recommend !

Sumeet · 11 September 2026

★★★★★ 2/5

Trustpilot

Unpleasant experience

I'm in a process of buying a property from Gibbs Pinner, before finalising the property i had 3 viewings and after confirming the property due to the nature of extensive renovation i had 3 viewings with contractors. In total 6 viewings in matter of 4 months amd last 3 viewings in 4 weeks span. I need to do home inspection survey along with one or two contractors, however i have been told by their manager Thomas Carol and one of the agent Oshin, they will not allow viewing or only one where i can bring every one which is not possible or fair. To be honest It's not pleasant, I feel like cancelling the deal.

Chandni · 29 July 2025

★★★★★ 1/5

Trustpilot

Extremely Poor Experience, A Warning to Others

Extremely Poor Experience, A Warning to Others As someone who has bought and sold many properties over the years, I’ve encountered the good and the bad in estate agency services, but this experience has been by far the worst. 1. Unjustified ID Check Fees & Delay It took over 10 days to complete an ID check via a third-party company, which I was charged £80 for, something I’ve never been charged before in all my years of property dealings. To make it worse, the third party tried to upsell irrelevant services like shopping discounts during the process. 2. Inappropriate Conduct by Management At the Gerrard's Cross branch, the manager, J.C., behaved in a way that I found deeply unprofessional, intimidating and unethical, making veiled threats and implying that if I didn’t do this today and that tomorrow, they would advise their client to accept another bid. This isn't just poor customer service; it borders on harassment and manipulation. 3. Questionable Bidding Practices The property had sat on the market for months with no activity. After showing proof of funds (logged in via my banking app), we were told by the agent Jacques that an offer around £1.4m some £150k under the asking price would likely be accepted, not exactly in the seller’s best interest. We made the offer, and it was confirmed accepted. However, soon after, I received a call from J.C. claiming a new offer had suddenly appeared, £70,000 higher, something I found highly suspect. Under pressure, I reluctantly agreed to increase my offer by £20k, which was accepted event though apparently £50k more had been offered above my £20k bid, I remain convinced this was a phantom bid. 4. Serious GDPR Breach Things worsened when I received a letter from their lettings department accusing me of owing £4,350 for a property I had absolutely no involvement with, stating that i am in breach and court action imminent. This was a clear data breach, and despite my complaints, the response was dismissive and unapologetic. The GDPR department appears to have a blame culture within the business rather than owning up, apologising and putting things right. Even more disturbing, the person who actually lives at the address in question was never informed of the breach until she complained 15 days later. When questioned, the company weakly justified this by saying, "Well, you might know the third party, so it's fine." It’s not fine, it’s a blatant GDPR violation and now being investigated by the ICO. 5. Regulator Involvement The GDPR breach is now with the ICO, and the bidding practices have been reported to the FCA. Conclusion: Avoid This Company There are far better agencies out there that offer: Transparent processes No shady upselling or fabricated bids No outrageous ID check fees Proper handling of your personal data Be warned, my experience has shown that this company demonstrates a worrying lack of professionalism, ethics, and basic customer care, and have a blame culture instead of taking ownership.

Elisabeth · 25 July 2025

★★★★★ 5/5

Google

I had an excellent experience with Gibbs Gillespie Pitshanger on the sale of my home and, on their part, handling for the rest of the chain. Their guidance, patience, and persistence throughout the process made everything possible, and I appreciate the effort you put in from start to finish. Thank you for their hard work and I am happily settled in my new home and I couldn't be more grateful. Highly recommended

Jack · 14 October 2025

★★★★★ 5/5

Google

From first contact (Northfields) now Gibbs Gillespie were friendly, dependable and extremely professional. Their team offer good common sense advise on how best prepare your home and recommend a sales strategy, before producing excellent marketing material. Throughout the conveyancing process their team are in regular contact with all relevant parties including legal representatives and the purchasers surveyors, ensuring information is provided and exchanged when needed. Their team keep you updated on progress throughout. If things are not straightforward their team are helpful and reassuring. Completion is organised to the mutual benefit of all parties with minimum fuss and stress. Overall they offer excellent value for money and I cannot recommend them highly enough.

Steve · 9 March 2023

★★★★★ 5/5

Google

Patricia O’Sullivan has been excellent throughout the process . She has liaised between the seller and me with efficiency and empathy . She had been available and reassuring when problems have occurred. I am happen to recommend Gibbs Gillespie !

Wendy · 14 April 2025

★★★★★ 5/5

Google

We had a fantastic experience working with Heather at the Gibbs Gillespie Pitshanger branch to buy our family home. Heather went above and beyond to help us visualise how we could make the property best work for us and she worked hard to manage the entire chain so that we could successfully complete under a tight deadline. Not only that, but she’s an absolutely lovely person who obviously cares a lot about the local community and helping people find their dream homes.

Melissa · 7 February 2023

★★★★★ 5/5

Google

Honest, knowledgeable, and people of integrity. I can't thank Jason, Patricia and Joe enough! Thanks to them we were able to buy our dream family home. You will not be messed about with these folks - highly recommend them! Special thanks to Patricia who went above and beyond in ensuring our cat was well looked after during the chaotic day of the move.

Nizar · 14 April 2024

★★★★★ 4/5

Trustpilot

Richard Frost- consistent sound advice

I have rented my property through Gibbs Gillespie for 19 years. The reason I have remained loyal is due to the great service from Richard Frost. He has consistently provided sound advice which in turn has meant no void periods.

Julie · 25 June 2026

★★★★★ 5/5

Google

Patricia O'Sullivan really stood out as an estate agent with a lot of genuine sales experience in the Ealing area. She was one of the main reasons we decided to use Gibbs Gillespie as a sole agent. Jason Godfray also demonstrated great experience and both of them deliver calm, sensible advice and guidance throughout the sales process.

Adam · 14 February 2026

★★★★★ 5/5

Google

Jo and Jason were so friendly and helpful in my property search. They were very prompt in answering any questions I had and I felt very well represented by them in offer negotiations. I would highly recommend Gibbs Gillespie

Joanne · 14 April 2025

★★★★★ 5/5

Trustpilot

Thank you Gibbs Gillespie

Harry Rai is the ultimate proof that a good salesperson is not a person that just sells. In our latest viewing, Harry invested time, knowledge, experience and empathy to understand our needs and help us find a new home. We are so grateful to him, to David and to Gibbs Gillespie.

Ralph · 21 October 2024

★★★★★ 5/5

Google

It’s not often you can sing the praises of an Estate Agent but Jo Godfrey is simply great. Really personable, helpful, very knowledgable about the house and area. If only more Agents were like her.

Janine · 14 May 2025

★★★★★ 5/5

Google

Jason and the team at Gibbs Gillespie,Estate Agents, on Pitshanger Lane W5 were absolutely fantastic in dealing with our sale. They are a very professional company and could not have been more helpful. I thoroughly recommend them.

Graham · 14 April 2025

★★★★★ 1/5

Trustpilot

Gibbs Gillespie is an agent that I…

Gibbs Gillespie is an agent that I would never like to use again and I would not recommend anyone to use them.Its already 2 months since my tenancy agreement has finished and check out inventory has been completed with very minor issues(& this is After 8 hrs of tenancy.. ).I keep asking my deposit back and they do not reply my emails,they do not return my calls and they still have not charged me for anything..really ridiculous and totally unprofessional..

Gerasimos · 12 June 2025

★★★★★ 5/5

Trustpilot

Danielle and Lucy

Danielle, you and Lucy were first class! You were very helpful in explaining the English process of house purchase and sale which is so different from the Scottish one - which is the only one I was familiar with. During the purchase of my house, you kept in touch on a regular basis without being asked. This was very thoughtful and helpful to know that someone was looking after me and this made the process as smooth and as fast as possible. It also allowed me to chase my solicitor if something had to be done. You both were always pleasant and positive on the phone, nothing was too much bother, and you made arrangements if one of you was on holiday so that there was continuity of contact. I would have no hesitation in recommending Gibbs Gillespie on the basis of my experience with you. Well done, and thank you very very much.

Margaret · 20 October 2022

★★★★★ 5/5

Google

Jo Godfray is an experienced estate agent who takes the time to listen to and understand her client's brief and advise accordingly, without wasting time on unsuitable properties. She is a delight to view properties with!

Deborah · 14 April 2025

★★★★★ 5/5

Google

Gibbs Gillespie recently sold my two-bedroom flat in Ealing against the background of a very difficult market for properties of this nature. Patricia O'Sullivan was particularly supportive throughout the process, in finding a buyer and helping close the matter out with Solicitors. She kept us fully informed at every stage and we were thoroughly satisfied with levels of service.

Mark · 14 April 2024

★★★★★ 5/5

Trustpilot

Excellent service at the uxbridge branch

Long story short the purchase of a new property is very stressful and my solictors (Hannah Solictors) did not make it any easier for me. However, Kasia who works for Gibbs was dealing with my case and did an exceptional job, ensuring that all matters were dealt with in a timely manner. She consistently kept on the case of my solictors (Hannah Solictors) who were absolutely useless and ensured I was kept upto date with everything that was going on in the background. Kasia is clearly and asset to Gibbs i would definitely recommend anyone purchasing or selling to get her on the case.

Mahbub · 9 September 2022

★★★★★ 5/5

Google

Jo has been really helpful, informative, and kind with my house search. She has thought of me and the location/kind of house I am looking for when she receives new listings, which I appreciate. I would recommend her!

Geeta · 11 June 2026

★★★★★ 1/5

Trustpilot

I would never again choose Gibbs to sell a house

I chose Gibbs Gillespie to sell my parents home as they agreed and achieved a good price for the property, for this they get the one star rating.Before the property went on the market, I had to organise the EPC, correct the floor plan, chase to get the list of clients for the open house and a photo of a bedroom was missing. There was no continuity, three different Move Managers dealt with this sale, all of them were useless, they couldn’t even spell my name correctly. I always had to ring them for an update and ask them to chase the purchaser, the mortgage offer and his solicitor. I had to remind them to do their Move Managers work, in fact the last one said if I needed a job to contact her!!!. Throughout the whole process I received no customer service and the communication was terrible, the only time Gibbs Gillespie contacted me, without me chasing them , was when they wanted their Invoice paying, which they then sent direct to my solicitor with no copy to me.Please bear this review in mind when choosing an Estate Agent to Sell a house, Gibbs Gillespie will get you a good price but then you’re on your own.

Tracy · 6 September 2022

★★★★★ 5/5

Trustpilot

I had na amazing experience with Gibbs…

I had na amazing experience with Gibbs Gillepsie in Ealing Broadway! I had a very challeging property to sale and Leah and her team (Luke and Rohan) did not measure their efforts to support ant assist me with everything I needed through all the ups and downs for my sale. I definetely recommend them!

Taís · 9 July 2024