Trusted Agent profile · Pitshanger Lane

Gibbs Gillespie Pitshanger Lane reviews

★★★★★ Great

742 reviews across 2 platforms

1 Albert Terrace, Pitshanger Lane, W5 1RL

Gibbs Gillespie's office in Pitshanger Lane, at 1 Albert Terrace, is rated 4.2 out of 5 across 742 reviews on two platforms, including 242 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.

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4.9 / 5

242

Reviews on Google

This office

Trustpilot logo

500

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Pitshanger Lane office, from every platform, shown as written. First names only.

5/5

Trustpilot

Charlotte and her team at the Gerrard’s…

Charlotte and her team at the Gerrard’s Cross lettings agency have been truly wonderful to work with… Charlotte called us personally to work through several issues in the home that we have rented. She even offered to come over and help us in person. We are grateful she is a part of the group working with us in our rental property as the time and attention she has given us has been so helpful… We would love to work with Charlotte again in the future!

Jennifer · 18 August 2025

Agent replied · 10 October 2026

Dear Jennifer We greatly appreciate your 5-star review and the time you took to share your experience with Charlotte and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Really pleased with the service received from Gibbs Gillespie to sell my property. I was really impressed with the online portal to do the documentation, the on line advertising and boosting my property to the top of searches. Excellent updates following viewings and I received a notification when each viewing was arranged. After offer, great communication with a dedicated point of contact. Kasia kept me sane throughout the process from offer to completion. Of course the staff are the biggest asset. Jason, Patricia and Kasia make the perfect team. I’m pleased I went with them.

Daniel · 11 August 2025

Agent replied · 10 September 2025

Dear Daniel De Rozarieux We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I would give Patricia 10 stars, if 10 stars was an option! Selling our house in Pitshanger was an extremely easy process! Patrica is without doubt the best estate agent in Pitshanger, if not the world!

Joseph · 11 August 2026

Agent replied · 11 October 2026

Thank you for your fantastic 5-star review, Joseph! We’re delighted to hear that Patricia made selling your house in Pitshanger such an easy and positive experience. Your kind words mean a lot to Patricia and the whole Gibbs Gillespie Pitshanger team. We really appreciate your recommendation! Best wishes, The Gibbs Gillespie Pitshanger Team

5/5

Google

Jo Godfray has been handling our case from the beginning where she came for the viewing of Coniston Avenue and has been handling our queries patiently and always came with a good solution. We feel she's really good at her job, always available to help and go an extra mile to solve any queries.

Vismaya · 31 March 2026

Agent replied · 14 April 2026

Hi Vismaya, Thank you for your kind review. We’re delighted to hear how well Jo has supported you from the very beginning, starting with your viewing on Coniston Avenue. Her patience, problem‑solving, and ability to consistently provide clear solutions are qualities we value highly at Gibbs Gillespie, Pitshanger Estate Agents. It’s wonderful to know you’ve found her so reliable, approachable, and willing to go the extra mile. We truly appreciate your feedback. Kind regards, Gibbs Gillespie, Pitshanger

5/5

Trustpilot

Professional and friendly

Our whole experience has been smooth and professional. Thank you Aqib in particular, always friendly and he gave us honest answers to our questions. We really felt like we were in safe hands.

Jason · 14 August 2026

Agent replied · 25 September 2026

Thank you so much for your fantastic 5-star review, Jason! We’re delighted to hear that your experience with Gibbs Gillespie Stanmore was smooth, professional and positive from start to finish. It’s wonderful to hear your kind words about Aqib and that his friendly approach and honest answers gave you confidence throughout the process. Making sure our clients feel informed and in safe hands is incredibly important to us. Thank you again for choosing Gibbs Gillespie Stanmore and for your recommendation. We’ll be sure to share your lovely feedback with Aqib and the wider team!

1/5

Trustpilot

The one star sticks in my throat

The one star sticks in my throat. The team at Uxbridge are less than useless and are overpaid for doing sweet nothing. Let us down at every turn as landlords. I recommend Andrew’s instead, they seem to be more than capable of doing what they’re paid to do

Laura · 29 April 2026

Agent replied · 8 June 2026

Dear Laura Gibbs We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team

5/5

Google

Our house sale journey started with all of the great team at Gibbs-Gillespie in Pitshangar Lane, with Patricia O'Sullivan at the forefront. From sales details to viewings, then offers and surveys, she has been with us all the way. Informative, polite, professional and quick to respond to questions. We couldn't have asked for a better contact and guide through the selling process. Nothing was too much trouble and Patricia often went above and beyond when things got tricky. It's been a pleasure and I would recommend her and the team every time.

Steve · 11 August 2026

Agent replied · 11 October 2026

Thank you for your fantastic 5-star review, Steve. We’re delighted to hear that Patricia and the Gibbs Gillespie Pitshanger team supported you throughout your house sale, from the initial marketing and viewings through to offers and surveys. It’s wonderful to hear that Patricia’s professionalism, communication and dedication made such a difference, particularly when things became challenging. We’ll be sure to pass your kind words on to Patricia and the wider team. Thank you for your recommendation and for trusting Gibbs Gillespie Pitshanger with your sale. Best wishes, The Gibbs Gillespie Pitshanger Team

5/5

Trustpilot

Recently purchased a proprety

Recently purchased a proprety, London,Ruislip branch ,this guys are amazing, very very proffesional. Worked with ALEXANDRA SHAW (move manager),she is incredible helpful, always available to speak on the phone, extremely quick email replying , always there to help and chase solicitors for updates during transaction.. Highly recomand you choose her in order to have a rapid and free stress purchase.. ALEXANDRA SHAW you doing well.. Thank you for all your help again.

Ruben · 1 October 2026

Agent replied · 10 October 2026

Thank you, Ruben, for your fantastic 5-star review and for taking the time to share such detailed feedback. We’re delighted to hear that you had such a positive experience with the Gibbs Gillespie Ruislip team during your property purchase. It’s particularly wonderful to hear how much Alexandra supported you throughout the transaction. Her responsiveness, proactive communication and dedication to keeping things moving clearly made a real difference. We’ll be sure to share your kind words with Alexandra. She’ll be delighted to know that her support, including keeping you updated and liaising with solicitors, helped make your purchase a smoother and less stressful experience. Thank you again for your recommendation and for choosing Gibbs Gillespie Ruislip. We wish you all the very best in your new home!

5/5

Trustpilot

Property Purchase

I recently completed the purchase of a property where your Ealing Broadway branch represented the seller. Although the transaction presented a few unexpected challenges during the conveyancing process, I wanted to take a moment to express my appreciation for the outstanding support I received from your team. Leah, the branch manager, consistently demonstrated professionalism and a proactive approach that kept the process moving. Rohan and Luke were equally attentive and responsive, always ready to assist when delays arose. I also want to highlight Irene’s role as move manager - her timely interventions helped resolve issues efficiently and kept momentum when it mattered most. It’s rare to encounter such a cohesive and dedicated team, especially in complex transactions. Their commitment to clear communication and client care made a real difference. Based on this experience, I would not hesitate to recommend Gibbs Gillespie to anyone seeking a competent and reliable estate agent.

T · 9 June 2025

Agent replied · 10 October 2026

Dear T Gill Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Leah and the team a 5 star rating! Many thanks Customer Care Team

5/5

Trustpilot

I had a great experience working with…

I had a great experience working with Mariya Filipova. She was incredibly helpful and professional throughout the process, especially when arranging and conducting viewings. Mariya was always well prepared, answered all my questions clearly, and made the whole experience smooth and stress-free. Her friendly approach and attention to detail really stood out. I would highly recommend her to anyone looking for assistance with finding a property.

Stephanie · 7 July 2026

5/5

Trustpilot

Great experience

We had a great experience working with Leah and her team when buying our flat in Ealing. She has been very professional and an excellent communicator throughout the entire process. She has never pressured us and always tried to come up with good solutions to overcome all the obstacles that inevitably come in the property buying process! We also really enjoyed her positive and upbeat attitude! Would recommend to anyone thinking about property around Eiling (which is a really lovely part of London!)

Jakub · 16 May 2025

Agent replied · 10 October 2026

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Trustpilot

Leona was a massive help!

I spoke with Leona over the phone and then on emails where she clarified answers to our questions. Leona was a massive help assisting us with outstanding rent arrears, a breakdown of our invoices from our portal and also how the damages from our check out report can be claimed. If the claim is taken to an adjudicator, the damages are considered first, then the outstanding deposit second. We are however waiting to find out how much the charges are if we decide to take it to the Small Courts, once we find this figure out, then we will know whether it’s worth proceeding down this route or not. Without Leona’s help on this we would be unsure with our steps to take.

Ben · 10 May 2025

Agent replied · 10 October 2026

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

We sold our flat through Gibbs Gillespie Pitshanger office and would highly recommend them. The team were all extremely helpful throughout the process with Jason, Patricia and Jo all playing a role. The team were clear in all their communications with us and kept us informed along the way. We felt supported and felt that we could really trust the team to act in our best interests. Thank you for helping us sell our flat, we really appreciate your help!

Max · 11 July 2026

Agent replied · 11 October 2026

Thank you, Max, for your fantastic five-star review. We're delighted to hear that you had such a positive experience selling your flat through our Gibbs Gillespie Pitshanger office. Selling a property is a significant decision, so it's wonderful to know that Jason, Patricia and Jo provided clear communication, regular updates and the trusted guidance you needed throughout the process. At Gibbs Gillespie, we pride ourselves on combining expert local property knowledge with a personal approach, ensuring our clients feel supported and confident from valuation through to completion. Your kind words will be shared with Jason, Patricia, Jo and the wider Pitshanger team. Thank you for choosing Gibbs Gillespie to help with your flat sale, and we wish you all the very best for the future.

5/5

Google

We had a good experience working with Gibbs Gillespie. Jo is friendly and professional. We had multiple viewings on the property before we decided to purchase it and she was always helpful and accommodating. At one point, we were a bit frustrated and felt there was a gap in communication because the sellers of the property(in a chain of four) had decided on a completion date that we were not aware of and we were under pressure to complete the exchange. The solicitors said the agency missed to communicate and the agency said the solicitors missed so. We are not sure what exactly happened but Patricia was very helpful and negotiated with the sellers and the chain on our behalf and ultimately, it all sorted out. We are thankful to Jo and Patricia for helping us with the whole process.

Pujan · 14 April 2025

Agent replied · 23 August 2024

Dear Pujan Choudhury Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have been using Gibbs Gillespie Estate Agents for the past two years and I have been alway provided with an excellent professional and friendly service. I have recently viewed three properties in the Pitshanger area and I was delighted with the quality of the service I have received. Especially Jo Godfray was fantastic and professional with incredible knowledge about the area. She is always very friendly and patient, responding promptly to any questions I have. Thank you Jo. I will recommend Gibbs Gillespie Estate Agents to anyone. You will be in good hands with the Gibbs Gillespie team 🤩

Jolanta · 14 April 2025

Agent replied · 23 August 2024

Dear Jolanta Grzybowska Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

The team at Gibbs Gillespie have been great for the most part - the only reason for 4/5 is that there were some issues with getting the ad out and with one of the buyers who dropped out where communication could've been a bit clearer - but they were very on it and found a replacement buyer ASAP, so they delivered where it counts. Shout out to Patricia O'Sullivan there who was a big reason we managed to get a replacement buyer in just a couple weeks!

Marko · 14 April 2025

Agent replied · 11 January 2025

Dear Marko K, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Patricia was my go to person on the sale of my property and also my purchase. She was always there for me. I could pop into the office or call her and also she would always call back asap if she could not take my call. She went out of her way to speak to other parties involved in the chain and always kept abreast of what was happening. I would just like to say a big thank you to Patricia for helping and being there for me through all the stress and strain of selling and buying a property.

Esther · 14 April 2025

Agent replied · 23 August 2024

Dear Esther Abba Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

From beginning to end, Gibbs Gillespie, and our agents Patricia and Luca have been absolutely superb. As first time buyers, we were apprehensive to purchase, but we have been guided seamlessly through the whole process. Trish is the best estate agent I have ever dealt with, from her no nonsense handling of our initial viewing, to her courteous and kind negotiation of the offer, I couldn’t have asked more from her. Luca has been unbelievably communicative, and has guided us through the buying process with patience and good humour at every stage. If and when we come to sell, we wouldn’t hesitate to use Gibbs Gillespie. Sitting in our new home on the first night of ownership, we are both so grateful for their tremendous work over the last few months.

Oliver · 14 April 2025

Agent replied · 11 November 2024

Dear Oliver Croker Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

This review is particularly for the person who became the main contact point. (Separate review for the overall.) Patricia took responsibility for showing enquirers around. The feedback was very helpful. In discussing offers that were made, the conversations were constructive, and keen to achieve the best result for me. Hers was a very reassuring voice, when things were not moving forward. Patricia was persistent in seeing things through, whether by phone or email. Most useful at the close, when delays were occurring. A professional service.

Michael · 14 April 2025

Agent replied · 9 December 2024

Dear Michael Warner Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Trustpilot

I had a viewing on Saturday with Declan…

I had a viewing on Saturday with Declan (Pinner Office), and he was an absolute pleasure to deal with. He was delightful, friendly, patient, and professional throughout the entire viewing. He took the time to answer all of our questions, and for anything he wasn't able to answer on the spot, he followed up with us on Monday afternoon with the information I needed. His communication was excellent, and I really appreciated his helpful and attentive approach. Thank you, Declan, for making the viewing such a positive experience!

Alisha · 29 June 2026

Agent replied · 25 September 2026

Dear Alisha We greatly appreciate your review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks,

5/5

Trustpilot

Gibbs Letting

Gibbs Gillespie have helped me find my first apartment and they have been great. In particular, Nathanael has been very helpful and is always quick to respond to any questions. I would recommend.

Adele · 19 June 2026

Agent replied · 25 September 2026

Dear Adele, Thank you for your wonderful 5-star review. We’re delighted to hear that Gibbs Gillespie helped you find your first apartment and that Nathanael provided such helpful and responsive support throughout the process. It’s great to know he was able to answer your questions quickly and make your experience a positive one. We really appreciate your recommendation and will be sure to share your kind feedback with Nathanael and the Gerrards Cross lettings team. Thank you again for choosing Gibbs Gillespie Gerrards Cross. The Team at Gibbs Gillespie Gerrards Cross

5/5

Trustpilot

I would like to thank you to the team

I would like to thank you to the team. I am immensely grateful to Aqib, Rebekah and especially to Irene. They are approachable and very professional to deal with. You made my transaction so easy and smooth.Happy that I have my keys now. Thank you all for the hardwork.

Yumi · 4 February 2026

Agent replied · 8 June 2026

Dear Yumi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Trustpilot

Gibbs Gillespie provides an excellent…

Gibbs Gillespie provides an excellent service. I want to thank Richard Frost especially for always looking after us with such care. Above and beyond, always has time to listen and action.

F · 18 June 2026

Agent replied · 25 September 2026

Dear F Jones, Thank you for your 5-star review. We’re delighted to hear that you’ve consistently received excellent service from Gibbs Gillespie Gerrards Cross, and that Richard Frost has taken such great care of you. It’s wonderful to know his attentive and proactive approach has made a positive difference. We really appreciate your kind words and will be sure to share your feedback with Richard and the team. The Team at Gibbs Gillespie Gerrards Cross

5/5

Trustpilot

I used GG to sell my flat and there…

I used GG to sell my flat and there were several complications along the way but Aqib helped massively to get the sale over the line. He was patient, proactive and went out of his way to chase the third parties to ensure the sale went through. Thanks Aqib.

Rakesh · 22 January 2026

Agent replied · 8 June 2026

Dear Rakesh Gohil We greatly appreciate your 5-star review and the time you took to share your experience with Aqib. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

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Questions about Gibbs Gillespie Pitshanger Lane

Has Gibbs Gillespie won any awards?

Yes. In The Trusted Agent 2026 awards: Gibbs Gillespie, Pitshanger Lane won Gold; Gibbs Gillespie, London won Platinum; Gibbs Gillespie, HA5 won Platinum; Gibbs Gillespie, Pinner won Gold; Gibbs Gillespie, Ruislip Manor won Gold; Gibbs Gillespie, Ruislip won Gold.

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