5/5
I would like to say thank you to Ellie from accounts for her professional and quick response in resolving my query.

Trusted Agent profile · Pinner, Middlesex
Verified
★★★★★
476 reviews across 1 platform
Chapel Lane Chambers, 1 Chapel Lane, Pinner, Middlesex, HA5 1AA
Part of Gibbs Gillespie, see every office.
Gibbs Gillespie's office in Pinner, Middlesex, at Chapel Lane Chambers, is rated 4.8 out of 5 across 476 reviews on 1 platform, including 476 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Pinner office, from every platform, shown as written. First names only.
5/5
I would like to say thank you to Ellie from accounts for her professional and quick response in resolving my query.
5/5
Mr Harry Rai has shown me two properties in Uxbridge; he is very knowledgeable about the area and has excellent communication skills. He genuinely exuded a positive persona and made the property viewing experience smooth and comfortable.PositiveProfessionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
The accounts department done a great job in making us aware we had an overdue payment, which I was able to resolve quickly with there help. Cheers guys!PositiveResponsiveness, Quality, Professionalism
Dear Itscupoftea, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Katie D, has been very understanding, acted respectful and professional in dealing with my issues regarding rent payment. Its always a pleasure engaging her as you know you will get top quality service. Many thanks KatiePositiveProfessionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
Gibbs made house search less stressful. After seeing 2 properties, Freya @Gibbs realized what I was looking for and then it was easy to pin the house. She did not waste time and picked properties of my likings. She had lot of patience interms of time it took for me to look around the property and even answering enormous questions I had. Accommodative of my work timings and after office hour property bookings. Thanks!
5/5
Very helpful, punctual and professional guy Joe Fermoy. Very happy with Joe.
Abdul, we are glad we could help! We do hope we can be of assistance in the future. Take care!
5/5
Very pleased with the speedy response and resolution to my queries. Thank you and to Katie Deacon who continues to uphold these standards in the Accounts Department
Dear Pam Street, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Danielle assisted me with a Lettings valuation and was extremely professional, informative and gave invaluable advice whilst being extremely personable and approachable. Highly recommend their services.
Nicola, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know!
5/5
I am a landlord of a property managed by Gibbs Gillespie. When the tenent left the property,Ellie Spencer of Gibbs Gillespie accounts department was very helpful in getting money due to me quickly.PositiveProfessionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
The lettings team at Gibbs Gillespie based in Pinner are outstanding in their professionalism and courteous behaviour. Mathew Merchant leads in an attitude that "nothing is too much trouble" when you need his help. I am always secure knowing that my property is in his professional and caring hands. With legislation changing constantly it is wonderful having such a knowledgeable and professional member of staff who will always patiently give you his support.
1/5
Some staff, specially at the rental department are very rude, careless, and arrogant. It is 2 months now that I have moved out of the rented property, I still haven't got my deposits, and every time I call them the person responsible for rental deposits display her impolite and insulting attitude, and I still don't know when will they return my own money. It is the Pinner rental office that really lets you down.
5/5
A very good and smooth experience while working with Kevin. The queries were resolved swiftly and absolute clarity.
Nitin, We appreciate your positive review about your recent experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
5/5
Excellent service by the company and is highly recommended . I am impressed with the prompt response of Stephen David at Gibbs Gillespie. The whole team is always there to help out.PositiveProfessionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
Great experience from a fantastic team, special thanks to Danny and Anthony for their help through the property sell.
4/5
Very friendly and helpful. Emails were always swiftly answered and questions where always answered clearly. I guess you get what you pay for.
5/5
All staff were patient, professional and did everything they could to make my mum's sale and purchase go smoothly. Thank you very much.
Dear Tamar Italiaander, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
As always, very good service from the accounts team. Ellie Spencer very prompt and helpful in sending me information from my landlord account.
Dear Angela Kenny, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Highly professional and helpful with our search. I’d definitely recommend this letting team to my family and friends.
Thank you for your kind review; we are happy to pass along your comments to the team here at Gibbs Gillespie Estate Agents Pinner Lettings! Feel free to reach out to us if you need anything. Have a wonderful day.
5/5
Thanks to Jaimina who assisted us moving to our lovely new home and all the stuff who was very nice. Thank you!
5/5
Dani and the team were very helpful in getting me moved into my new property and quickly fixing any issues we had.
5/5
Best service ever in whole UK specially Katie’s professionalism and how to deal with her customers. Highly recommended their services if you are looking to buy/let in the UK
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
From our first meeting with Matthew we had confidence in his Professionalism and our judgement was not misplaced He delivered a Let inside a week as he had predicted I also felt comfortable dealing with the paperwork through Tilly, whom we are yet to meet, but found her to be very personable when speaking on the telephone, and would definitely use Gibbs in the future
5/5
thank Freya for the wonderful attitude and cooperation! really happy to rent an apartment in Pinner ! Really amazing company ⭐️⭐️⭐️⭐️⭐️
5/5
Danny bent over backwards to find us our new home. Everything was dealt with smoothly and efficiently. Would recommend to anyone.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gibbs Gillespie, Pinner won Gold; Gibbs Gillespie, London won Platinum; Gibbs Gillespie, HA5 won Platinum; Gibbs Gillespie, Pitshanger Lane won Gold; Gibbs Gillespie, Ruislip Manor won Gold; Gibbs Gillespie, Ruislip won Gold.