Gibbs Gillespie Pinner reviews

★★★★★ 5/5

Google

Had a fantastic viewing with Damil Dave. He was very attentive and helpful.

Abpatel · 29 May 2024

★★★★★ 5/5

Google

A very smooth and professional service from Gibbs Gillespie in Pinner. Special thanks to Stefan for his help and courtesy while we were searching for somewhere to live.

Lachlan · 29 July 2021

★★★★★ 5/5

Google

Katie Deacon gave exceptionally great customer service. I had a minor complaint, which was resolved almost immediately. Katie's communication and the way she saw my complaint through to resolution was extremely professional and helpful. A huge thank you!PositiveProfessionalism

Donna · 20 June 2022

★★★★★ 5/5

Google

Absolute pleasure dealing with Gibbs Gillespie Lettings, very good properties and relevant matches. Been a seamless experience so far; interacting with Kevin Khu who's all the more very helpful and prompt!

Kapil · 1 March 2023

★★★★★ 5/5

Google

I don't normally give reviews, but felt the service from Stefan was top - Always on time, Very Professional and well presented. Defiantly would deal with him againPositiveProfessionalism

Jay · 20 June 2021

★★★★★ 5/5

Google

A very smooth and professional service from Gibbs Gillespie in Pinner. Special thanks to Stefan for his help and courtesy while we were searching for somewhere to live.

Loch · 20 June 2021

★★★★★ 5/5

Google

Victoria and Charlie from the lettings team were friendly, helpful and always available. They made my move incredibly easy. 10/10 from me! Thank you guys.

Maiah · 22 July 2023

★★★★★ 5/5

Google

I have always had good service from Gibbs staff, be they from the maintenance team, accounts section or the local branch. Any problems, perceived or otherwise are dealt with without a fuss by friendly personnel.

Alan · 29 July 2022

★★★★★ 5/5

Google

Very pleased with the outcome of this query today. Spoke with a lovely lady called Ellie on the phone and on email, who helped me sort out an issue very quickly and efficiently. Thank you very much to Ellie, you were great.

Sophie · 27 June 2021

★★★★★ 5/5

Google

I had contacted two agents before Gibbs Gillepsie with the intention of viewing properties advertised on their websites. While one didn't bother to get back to me, the other finally revealed the supposed 3-bedroom apartment actually has 2 bedrooms as the sitting room is being used as a bedroom. Anyway, we finally got what we wanted with Gibbs Gillepsie. Freya showed us round the 1st time, and when we had further questions Stuart (I believe) showed us round the 2nd time. All in all, a good experience.

Tonya · 30 July 2019

★★★★★ 5/5

Google

Harry our freelance agent did an amazing job showing us around in the developement. Not only that but he gave us a live information tour while wo drove to the second location from his car via phone. Highlighting all important landmarks.

Gabor · 29 July 2021

★★★★★ 5/5

Google

Joe Fermoy​ from Gibbs Gillespie Pinner lettings is most knowledgeable and supportive person. Always flexible for viewing and answers all questions proactively.

Anil · 22 August 2023

★★★★★ 5/5

Google

We have been letting our property through Gibbs Gillespie for a few years now. Matthew and his team are helpful and have always given us an exceptional service. I would recommend.

Martine · 30 July 2019

★★★★★ 5/5

Google

At the end of my tenancy, Ellie was incredibly helpful in swiftly managing the return of deposits. She was very polite and professional throughout.

Megan · 29 July 2021

★★★★★ 5/5

Google

Excellent service and prompt response over phone & email. Gibbs Gillespie staff has been professional and helped through out the process. Joseph Mule from GG made the process so easy, Thanks a lot!

Ramanan · 29 July 2022

★★★★★ 1/5

Google

I have had the worst experience with GG. 1st i call to speak to manager Matthew and he is always busy so leave message to call me when free i waited few days no call so called back busy again no call back so i sent email no reply to email. Few weeks later called again and he answered and he did not appologise for any inconvenience. 2nd i terminated my tenancy agreement and form was signed by me and landlord to release my deposit and they said they will action this immediately now im waiting a week and still not received my money. When i called yesterday they can not find my form which was signed by myself and landlord again no appologies. Either re-train your staff or close down as your service is very bad and poor management

Priya · 30 July 2018

★★★★★ 5/5

Google

Absolutely 5star service from Matthew at Gibbs Lettings on Chapel Lane in Pinner. Was reluctant at first due to the awful service I received from Gibbs Sales across the road, however Matthew persuaded me to give them a chance and was a delight to deal with from the onset. He delivered a wonderful and professional service from the get go and continues to do so. A pleasure to deal, available to talk at all times and consistently lived up to my high expectations.

Mrspatel · 30 July 2018

★★★★★ 1/5

Google

Unacceptable service also humiliating and degrading experience at a time. There have so far been numerous issues with the agency performance such as: 1. The office executives were unsure and/or unwilling to check that their proposed tenants do not fall into HMO category whereby there were good reasons to have to obtain these evidence. The issue remains outstanding to date several months after the commencement of the tenancy. 2. At the start of the tenancy the tenants had contacted us and claimed that they did not receive certain (important start of tenancy) paperwork from the agent. We have queried this with the agency via e-mail, over the phone, in person at their offices but were completely ignored on all occasions! We proceed to pursue an answer and finally received a somewhat patronizing response approximately 2 month after we started the process! 3. The agency charged a higher check in fee than originally formally agreed as per signed contract and had taken 2 month to respond - most remarkably their response finally came only after we had formally requested their full complaints procedures! 4. In reference to point 3 above, the requested then complaints procedures have never been supplied to us to date. 5. There seems to be double standards with the agency’s approach. The agency refused to include in the tenancy contract some of the special terms given to them by us due to the nature of the property being let (housing association controlled area, new built under NHBC warranty). The agents stated a number of reasons for refusal such us the terms being "unfair" but which however which they did not back up in writing at our request. The other reason they had given was that the main body of the contract “cannot be changed” as written and checked by their “…solicitors”. On acknowledging ourselves with their issued contract, in the main body of it, Gibbs Gillespie had pre-inserted their own clause to the effect of the landlord and the tenants having to use Gibbs Gillespie' chosen energy supplier at the beginning and the end of the tenancy - the term being clearly unfair. After pointing this out to the agents and refusing to proceed until they have removed the clause, which one of the executives seemed really annoyed about, the term was swiftly removed from the main body of the contract. 5. A member of the Pinner Lettings Team who has claimed to have been with Gibbs for around 10 years has formally supplied incorrect contact information for their other department (property management office). 6. In our personal view, the e-mail etiquette used by one of the employees at the office is arguably inappropriate for an agent to landlord e-mail communication. 7. Our council tax bill at the new address arrived in our names but with Gibbs Gillespie’s address details on it which we had had to contact council about for those to be removed, something that could not have happened but for Gibbs Gillespie involvement that they deny having to do with. Most shockingly in the light of the experience as above there has never been a single apology from them. Seem very sales orientated with little aftersales care and with an attitude of being faultless yet clearly not in control of their operations.

Victor · 30 July 2017

★★★★★ 5/5

Google

Used GG to let a property recently and found the staff member I dealt with (Victoria) to be extremely efficent and professional, and have recommended them to a friend.

Stuart · 1 November 2022

★★★★★ 5/5

Google

Gibbs Gillespie Stanmore recently helped us with a purchase. They were very helpful, particularly James with his assistance with getting the sale wrapped up. Thanks again

Laura · 29 July 2020

★★★★★ 1/5

Google

Extremelly poor....inspte of clearly expressing and detailing a need to move in a day earlier, i was only given false promises of trying to get it done....on the day of movement, i had to wait outside the house for an hour in the rain with my wife and 2 kids while all i got from them was " go get a coffee, it is delayed",,,even on explaining that my kids were standing in the freezing rain with no shelter around, the response i got was "nothing we can do, just hand around" even though they had the keys and basic courtesy would have someone quickly come over and atleast let us stand inside. Even after 3 days of moving in, noone has bothered to come and explain the various things in the house...getting any little thing done is a struggle with false/vague commitments given. I would definitely advise against using this agency..on the flip side, another agency who lost my business was still courteous enough to call me to check how everything is going in my new house and also gave me some info on the surrounding places (agency:Foxton). STAY AWAY from Gibbs-Gillespie

Merrick · 30 July 2016

★★★★★ 5/5

Google

5 Stars for Samantha Coleman ( Finance) Just wanted to say a huge "Thank you" for the outstanding service that Samantha Coleman provides. In the last 3 years, Sam has looked after my accounts and has been nothing short of brilliant! She is everything that you would want of someone in this role - competent, thorough, organised and efficient. However, it is not just her attention to detail which I appreciate, but the very personal touch that Sam extends. For someone like myself, whose financial literacy is not up to par, Sam has the 'patience of a saint.' She has gone to great lengths to guide me through, and explain any financial concerns and queries that I have brought to her attention. She does so, with great understanding and enthusiasm. Not once, have I ever felt that I was being an inconvenience or just another 'To Do' on her list which needed to be ticked off. She is, in every sense of the word, a true 'Professional' So, 'Thank You' Sam for the high standards of service that you deliver, but mostly for your emotional intelligence and interpersonal skills which set you apart from the rest!

Dammika · 30 July 2016

★★★★★ 5/5

Google

The team is very helpful and responsive. The two Joes I have been served with are exceptional. Thank you

Yan · 22 August 2023

★★★★★ 5/5

Google

From the first point of contact right down to the day we moved in, the agents at Gibbs Gillespie have been extremely accommodating. We were always kept up to date on anything that was being discussed. We moved in just over a month ago and we are still getting a great service from the agent. I would highly recommend everyone to use Gibbs Gillespie when trying to find property to rent, I really couldn't have asked for a better service.

Aine · 31 July 2015