Henry Adams Petersfield reviews

★★★★★ 5/5

Google

I would highly recommend Henry Adams. I had the pleasure of dealing with Emilia who was absolutely fantastic! She was punctual, professional but also highly personable. In the short time dealing with her she listened to my requirements and showed me a variety of properties and made me feel at ease the whole time. Communication was excellent never was left waiting to hear back and nothing was ever too much trouble. A big thank you from us and look forward to working with you again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Gigi · 24 August 2021

★★★★★ 5/5

Google

Henry Adams has managed 6 of our properties over the last 9 years and have offered a superb service throughout this period. On the lettings side we have always been provided with excellent quality tenants and we have not suffered any voids over the entire 9 year period. We have an excellent property manager Viv Boyd who has always given us a professional service and dealt with any difficult situations quickly and effectively. All of the contractors have provided good quality work at sensible prices. We would have no hesitation in recommending Henry Adams Lettings Petersfield to any new landlords.PositiveProfessionalism

Matt · 24 August 2021

★★★★★ 5/5

Trustpilot

I’ve been renting for nearly 7 years…

I’ve been renting for nearly 7 years and I honestly can not fault the staff, Michelle especially she’s a wonderful professional women

Emma · 11 April 2026

★★★★★ 1/5

Google

From personal experience this particular branch has a very callous approach to tenants. They are extremely hesitant to help deal with any maintenance issues and barely bother to even communicate with you. Calls and emails are all ignored for lengthy periods of time. The director and maintenance staff member are particularly rude and have no wish to help with important matters. The inventory system doesn’t protect you in the slightest and when leaving a rented property the check out clerk did their best to hold you accountable for as much as possible, in order to deduct ones deposit. When challenging the leaving inventory you are told the original check in paperwork has no bearing on when you leave, and that the clerk doesn’t even look at it. Therefore what’s the good in it! It leaves you with no protection. We had issues of a dangerous and unsafe handyman leave kitchen units hanging off walls by exposed screws, and mess everywhere. They couldn’t care less about any issues once you’re in and paid your monies. They only have their own and their clients / landlords pockets of interest. There useless and uncaring attitude is enough for us as a family to never use or recommend them ever again. This is a truthful and honest review. If you rent from them be prepared to be ignored with shoddy repair men, poor communication and have your deposit eaten into when you leave. They also like to put the phone down on you when trying to push things forward. Awful experience. Final example....the property wasn’t cleaned properly and the garden was in an awful state when moving in. The pre installed washing machine had cigarette butts inside and stank of mould. Upon leaving we were charged hundreds of pounds to have the house cleaned, which we had already done. And the garden which had mud and bald patches where grass didn’t grow, were all chargeable to us upon leaving. The agency knew full well the poor condition of the garden in particular and did nothing to help our plight. They also let someone into the house during the COVID 19 epidemic without our permission to carry out a gas safety test, which they claim to have pre advised us of. We never had any form of communication about this and they simply handed him the key to come into our home, knowing full well we had a child with a medical condition. When this was challenged the attitude from the director was simply “oh well it needed to be done”! Charming!!

J · 18 June 2021

★★★★★ 2/5

Google

It's interesting reading through previous reviews that the majority of positive reviews come from people having dealt with the sales team, and the majority of negative come from people who like me have had the unfortunate experience of being a tenant in a property let and managed by Henry Adams in Petersfield. I was ignored by them on a few issues during my almost 4 year tenancy in the property, including the request for safety catches on windows upstairs (took me forwarding them a newspaper article on a young boy who had died after falling out an upstairs window and the property agents had failed to respond to the mother's requests there for safety catches). They simply just ignore emails, not even an acknowledgement of thank you, we'll look into this and come back to you. On another issue of water coming through my ceiling after heavy rain the agent was hardly bothered, "oh right, I'll make a note of it". I am now 20 days after the end of my tenancy with them and still to hear an update on the return of my deposit despite my best efforts. Very poor customer service to tenants.NegativeResponsiveness, Professionalism

Laura · 18 June 2021

★★★★★ 5/5

Google

Brilliant service from Michael who managed to find me a new place almost immediately after the last viewing helping with everything to go forward as well as Clair who made the filling in of forms as easy as possible with no hiccups or problems and very responsive, 5 stars is not enough for the service they have provided.

Daniels · 12 October 2023

★★★★★ 5/5

Trustpilot

Henry Adams chichester

Henry Adams chichester, they have been amazing from the beginning. I can't thank Charlie Salter enough for dealing with everything so quickly, he was so professional, attentive and helpful throughout the whole process he was a pleasure to deal with. Highly recommend Charlie and Henry Adams.

Lucas · 16 June 2023

★★★★★ 5/5

Trustpilot

Henry Adams Chichester

Henry Adams ChichesterBeing new in the area and desperately looking for a property to rent . They have been amazing right from the start. I can’t thank Lorena and team enough for dealing with everything so quickly, professionally and updating me all the way..

Vimbai · 2 August 2023

★★★★★ 5/5

Google

Great experience as a buyer. Appointments and queries dealt with promptly and professionally, and Kat Bentz was brilliant at making sure all aspects of the sale were on track and went smoothly. Highly recommended.

Harriet · 18 June 2020

★★★★★ 5/5

Trustpilot

Great experience

From the start of our rental experience, the first call, it was brilliant. They kept us informed, were so helpful with everything and on the move day we had a lovely box of treats waiting for us at the new house. Thank you Alex and the rest of the team.

Karen · 15 November 2022

★★★★★ 5/5

Google

We recently purchased a property from Henry Adams, who were acting on behalf of the seller. Kat, the estate agent, was incredibly helpful every step of the way, going above and beyond to ensure any solicitor issues were dealt with quickly and efficiently. She acted as the main point of contact for the entire chain, keeping communication channels open and getting to the bottom of any problems that cropped up during the conveyancing process, whatever stage of the chain. With her support and perseverance we were able to make the necessary headway needed to exchange and complete. Kat and the Henry Adams team really were an invaluable asset during the whole process.

Phoebe · 18 June 2020

★★★★★ 1/5

Trustpilot

Evicted a man with terminal cancer ,prostrate and bone cancer

Henry adams of storington evicted myself from a property they managed in pulborough .I have terminal cancer they didn't care put me out on the streets , kept my deposit . Heartless bunch of selfish uncaring rubbish . What a pisstake reply I never missed my rent once , complained about that devil James Riley ,.and who's going to investigate it but himself .This man is evil and I hope God strikes him down deadAlan Dixon a dying man thanks evil bustard.

Mr · 6 March 2024

★★★★★ 5/5

Google

Amazing experience with Henry adams especially Tracey killing who has been a great support and vwry efficient throughout the entire process. Thanks so muchPositiveResponsiveness, Quality, Professionalism, Value

Raïda · 18 June 2021

★★★★★ 5/5

Google

Just moved into a Henry Adams managed rental and they were so helpful the whole way: Katie getting all my paperwork and referencing done, then handing to Lisa to manage the property. First day there were a few little bits needed seeing to and Lisa got on them right away and was just brilliant.

Caroline · 12 October 2023

★★★★★ 1/5

Google

This estate agent really does make a muddle of their job! Today they took £1200 from my bank account without my permission even though I have paid 6 months rent up front! Also even when you sign their contract it seems they think they can override that contract afterwards. All very poor service from tenants point of view. They are one of the most expensive agents in the area and seem to lack a clue about their operations.

Nick · 18 June 2020

★★★★★ 5/5

Trustpilot

Very happy indeed.

From the first contact to the final transaction I cannot fault the communication and professionalism shown by Nick and his team in the letting department, Chichester. A strong shout out goes to Charlie Slater who was excellent and a real pleasure to work with.

Ian · 15 March 2023

★★★★★ 1/5

Google

If you can rent through anyone else, I strongly recommend you do. I recently ended a tenancy through Henry Adams, and the way which which the return of my deposit was handled was scandalous. Quotes for cleaning and garden maintenance that were provided were more than double the going rate, and when I asked for a breakdown of the costs, they refused to provide them. (When i subsequently provided alternative quotes, they insisted on having the quotes broken down... one rule for one.....) I have had to take the legal route to recover my money. The most unreasonable local company it has ever been my displeasure to deal with. Please save your time and money and look elsewhere for your property needs. Only providing a 1 star rating as there isn't an option for zero or negative stars.

Sean · 19 June 2019

★★★★★ 2/5

Google

Well, it's a good job I don't treat my clients the way Henry Adams Petersfield has my parents - a service based business shouldn't have anything less than 4 and 5 stars. They are the epitome of the estate agent stereotype, they don't advocate for you as a client, and are genuinely rude. The communication was extremely poor throughout and their fee is high, considering they do nothing for it. Henry Adams in Midhurst seem fine, so hopefully this is an isolated issue where the staff think it's appropriate to bad mouth other businesses and even their own franchises. We had poor offers and they were rude and pushy when we weren't willing to take it. Now we won't work with them no matter what. This is the first negative review I've ever left, as I don't do it on principle, but there really isn't any reason to use them. Bournes have been very professional and understanding, and their staff seem to have at least spent 20 minutes googling good sales techniques and best practices. No, they haven't sold the house either. Don't give them business when it is easily avoided.

Hannah · 19 June 2019

★★★★★ 5/5

Google

I really enjoyed and appreciate the wonderful service rendered to me by your organisation. I say, well done job, and please keep up the good work. More power to your elbow. Thank you.

Fagbamigbe · 12 October 2024

★★★★★ 5/5

Google

We have had very positive experiences with Henry Adams of Petersfield. In particular Kat has been the most helpful and rigorous agent we have worked with, so we recommend her highly.

Nicholas · 19 June 2019

★★★★★ 5/5

Google

During my recent property search Kat Bentz, one of the sales team, assisted me. I found Kat to be a truly motivated agent and a delightful individual who instantly got a feel for what I was looking for. She kept in close contact with me and advised me of new properties as they emerged , giving me an early opportunity to view them. I found her dedication outstanding and wouldn't hesitate in recommending her to anyone who wants to feel they are getting personalised service in their house search. Jennie Azevedo

Jennie · 19 June 2018

★★★★★ 5/5

Google

Henry Adams Petersfield have managed our rental properties for a long time . They have always found us good tenants .When work needs to be done they always efficient liasing with the tenants and workmen to ensure everything runs smoothly quotes are supplied in advance Thanks to all the team

Linda · 12 October 2023

★★★★★ 5/5

Trustpilot

Thank you so much Monique Holden and…

Thank you so much Monique Holden and Henry Adams for your fast and efficient service.All the staff of Henry Adams chichester are highly professional. Especially Monique Holden, Charlie Salter and Nichola.I am highly recommending Henry Adams for your estate Agency Services.

OMEGA · 16 March 2023

★★★★★ 5/5

Trustpilot

Renting for ~3 years through Henry Adams

We have been renting through Henry Adams for almost 3 years, over two properties and they have been nothing short of great. They are super accommodating and have been great in helping us find the homes we needed. The team are very personable and happy to help in any way they can.

Tyler · 7 March 2025