5/5
GooglePaul at Jeffrey Ross in Penarth, finally secured me my dream home. Thanks Paul and the team for all your help.
Trusted Agent profile · Penarth
Jeffrey Ross Penarth reviews
★★★★★
125 reviews across 2 platforms
9a Royal Buildings, Victoria Road, Penarth, CF64 3ED
Part of Jeffrey Ross, see every office.
Jeffrey Ross's office in Penarth, at 9a Royal Buildings, is rated 4.5 out of 5 across 125 reviews on two platforms, including 60 Google reviews rated 4.9.
Reviews
Every review we hold for the Penarth office, from every platform, shown as written. First names only.
Google5/5
GoogleThanks Geoff for getting my flat sold in Penarth. Well done to the team at Jeffrey Ross
1/5
TrustpilotDespicable business!
They only care about money and profits. Constant lies, promise the world and deliver nothing. Most dishonest estate agents I’ve ever had the displeasure of dealing with. Never again!
Agent replied · 31 May 2026
Good morning, thank you for your review, the contents of which we were disappointed to read. I have tried to find your details on our database but haven't been able to locate you. I would be most grateful if you could provide some more information to me, directly about your experience so we can investigate further? As a family-run business we take reviews very seriously as we look to constantly improve. My email is jon@jeffreyross.co.uk and I would be most grateful if you could provide more info? Many thanks
5/5
GoogleHighly recommend Lauren from the Penarth branch, her service was second to none an made our whole experience easy an stress free. Lauren was always responsive and helpful.
5/5
GoogleIt was a pleasure working with Jeffrey Ross on my first home purchase. Paul Davies was really helpful. Thank you for all the help.
5/5
GoogleGot in touch as I’d seen a property I was interested in. Quick responses and helpful service - Sales Negotiator called Jess was lovely. Top tier service.
5/5
GoogleI'm leaving this review for the incredible service from Paul Davies whom is a worker at Jeffrey Ross, he sold two of my properties and the process was undoubtably professional, easy and relaxed. Nothing was too much trouble for Paul always returning my telephone calls as well as doing most of the viewings in both properties, always gave feedback, and if I need to sell again I'd certainly go to Jeffrey Ross.
5/5
GoogleI found all the team at Jeffrey Ross friendly and easy to work with but, after the selling process had lingered longer than I had expected, it was Paul Davies who found my buyer and very quickly closed the sale. I was both relieved and delighted that Paul's easy manner and winning style helped me to get a price I was happy with and to move on to the next phase of my life.
1/5
TrustpilotAbsolutely awful experience
Absolutely awful experience. Stopped caring the second they got their deposit. Allowed a terrible landlord to rent out a flat with a non functioning toilet, a washing machine that ruins clothes, a dirty carpet, no access to mail for 1 month, a hob that did not work, missing fittings, a broken window handle and rubbish left behind. Ive rented a lot over the past few years and this was very easily the worst experience by some margin. Incompetent and exploitative. Looking to escalate this complaint further externally.
Agent replied · 13 June 2024
Hi Mr Fadipe. As a family-run business we take reviews very seriously so feel the need to respond, here. After looking into the detail, it appears that you rented a non-managed property from our Roath office - in short, this means that JeffreyRoss are employed by the Landlord to secure a suitable tenant, carry out a full reference check and offer a contract with no respsonibility or involvement in the tenancy thereafter (to include your list of maintenance, in the review.) Whilst I am sorry to read of your experience after our involvement, we cannot be held responsible for your issues, noted. In the interest of balance, too, we have dealt with this Landlord for over 15 years and have had very good feedback on him, on the whole. I am sorry to have read of your experience as this is certainly not the experience we want to be associated with, but felt the need to respond, as such.I would like to wish you well with your onward property journey.Many thanks,JonJeffreyRoss
5/5
TrustpilotFantastic experience with Sarah at…
Fantastic experience with Sarah at Jeffrey Ross buying my new property in Barry. Very communicative with both myself and my vendor and responsive to calls and emails. Sarah was very friendly and helpful throughout the process. Thank you!
5/5
GoogleGreat team at the Penarth branch. Special mention to Lisa who was incredibly helpful.
5/5
TrustpilotJon was fantastic!
Jon was fantastic. Really quick at resolving any issues and great communication overall. Thank you for your help!
Agent replied · 24 August 2024
Thank you, Victoria!
2/5
TrustpilotWe were the buyers in our transaction…
We were the buyers in our transaction and everything did work out in the end but I found the process more stressful than I think it needed to be. The viewing, offer and acceptance process was great but after that it was difficult to get answers to any questions we asked. We had no chain and were keen to move and acted as quickly as possible but we were still pushed to set a date for completion before we were ready. The survey flagged issues and it took a while to get that sorted out but I was chased constantly. Even after I explained I was away on holiday for a few days, or when I said I was having surgery that week, and I would get back to them as soon as I could, I was still phoned and emailed. When we tried to negotiate a price reduction based on a damp report we had received I was made to feel like I was being unreasonable and it was suggested that there was no damp (even though I used the surveyors the agents recommended). On completion day the house was left full of furniture we'd agreed through our solicitors would be removed and the agents were no help at all and refused to even contact the vendors on our behalf. Overall given the choice I would choose an different agent in future.
1/5
TrustpilotWalked in on a Saturday afternoon just…
Walked in on a Saturday afternoon just to.check if any properties due to come on the market in Pontcanna as we had already been to view 3 other properties but there were 8 others in the queue to view them and we were unsuccessful. After checking the website on a daily basis,I thought it may be helpful while passing to call in and ask . I was greeted with someone that clearly thought I didn't know how to check on the website and looked shocked that I was bothering to even ask. As it happened there was a possibility of a property coming onto the market on Monday but it was clearly not a question to ask an estate agent. So if you are thinking customer service is going to help by calling in,don't bother wasting your time with a staff member who was clearly irritated at being asked information.
Agent replied · 13 June 2024
Hi Caroline. I am sorry to read this review - customer feedback is paramount to us so it would be useful to have more information on your comments - please can you email me, jon@jeffreyross.co.uk so we can investigate?We invest heavily in our website matching system and in a competitive market such as this, we encourage all applicants (whether buying or renting) to check the JeffreyRoss website and register themselves to be kept ahead of the competition for new property alerts. We often advertise solely on our own website (avoiding the larger portals such as Rightmove/Zoopla etc) so this is always encouraged by the team for new applicants and interests.I am sorry if the service offering fell short of your expectations so I would be very grateful of you could expand somewhat on your experience so we can speak to the member of the team.We'd also love the chance to assist your property journey so please do contact me and I will be delighted to try and assist.Many thanks,JonJeffreyRoss
5/5
GoogleSarah Francis helped me through this hard but exciting journey while purchasing my own property. She was exceptionally helpful and efficient! Many thanks Sarah! I'm so happy in my new Home 😁 …
5/5
GoogleFrom start to finish the guys here were excellent . Paul and Jeff worked so hard for us, as did all the staff in the background. They provided us with great advice and support from start to finish. I would 100% recommend them. If needed in the future I would have no hesitation in going back to them.
1/5
TrustpilotDisappointed with misleading information
Bitterly disappointed, as the valuer came out to the property and discussed a marketable price and negotiable terms of contract. When confirmed in writing both were different to our meeting. Consequently, I have no confidence in them as felt deceived.Thank you for your reply - my original point was regarding the valuation and commission. When I contacted the office following the email they were adamant that the email from Lewis didn't say that the commission wasn't negotiable my point was that neither did it say it was negotiable as Lewis had said when we met. Yes, you have left voice messages but as what was said has not been confirmed in writing or backed up verbally, I do not wish to deal with Jeffrey Ross.
Agent replied · 13 June 2024
Good morning Ms Frisk. Thank you for your review but we feel it important to reply, here, as we feel there has been a misunderstanding of the process and valuation appointment with Lewis (whom you met at your property)Lewis carried out the valuation and sent across the standard, 'post-valuation' letter which confirms our thoughts on values and an overview of our services and approach to the house sale. This is by no means a contract or a binding document - 1% + VAT is the standard fee we would offer for a property like yours but any negotiated terms are signed on the contract between us and you so is confirmed at the time of signing.As such, we were surprised to read the review as had no contact from you since (despite follow-up calls)We would welcome the chance to work with you on the house and would welcome any further feedback you may hold.As a family-run business we take feedback and reviews very seriously but feel yours to have been written without full information on our processes so hope the above explains our position, somewhat.Kind regards,JonJeffreyRoss
1/5
TrustpilotTerrible for tenants
We rented a house through the JeffreyRoss Pontcanna branch back in March 2020. The problems began when there were maintenance issues and when we were given notice to move out due to the landlord wishing to sell the house.There was a tap leaking in the back garden which we reported and a plumber was supposed to come and fix it. Not only did the plumber not turn up twice (with no communication), he also turned up unannounced with no notice. When this was brought up with JeffreyRoss we were told in an email that 'in an ideal world' the plumber should have contacted us. They completely ignored the fact that legally you must give 24 hours notice for someone to come to your house. We reported multiple issues that were ignored, such as the garden fence being blown down in a storm.In March 2021 we were given notice to vacate as the landlord wished to sell the house. Despite being tenants with JeffreyRoss and struggling to find an alternative place to rent we were offered no assistance. We would get phone calls multiple times a week asking about viewings. This was difficult for myself and my partner as we were working from home a majority of our time due to the pandemic.It got to the point where I would give a date every two weeks for a large portion of the day to carry out viewings. I had hoped this would ease the issue but I would still get opportunist phone calls asking whether they could do a viewing, even with only a couple of hours notice. Even when we secured a new place and told them our moving out date I still had phone calls up to two days left of moving out asking for viewings.Since then it has been four weeks with no contact since moving out. Both myself and my partner have phoned trying to see whether the paperwork for the bond to be returned has been completed and despite reassurances that we would be contacted back we have heard nothing.Overall communication and quality of service has been very poor despite branding themselves as a 'high quality'. Would not recommend.
5/5
TrustpilotExcellent from start to finish
From start to finish, the support and contact received was excellent. Special mention to Cody, who went above and beyond throughout. Cody was professional and extremely thorough.
5/5
TrustpilotExcellent service. Elliott and his team provided an…
Elliott and his team provided an excellent service. They found us the ideal property and facilitated a smooth move. We are extremely grateful for their support
5/5
GoogleJeff was fantastic from start to finish Thank you
5/5
TrustpilotMaddie at JeffreyRoss was fantastic!
Maddie at JeffreyRoss was fantastic to deal with and was instrumental in moving the purchase of our first house along when things seemed slow. We were always provided with timely updates, quick responses to emails, and overall friendliness whenever I rang. I would abolutely recommend JeffreyRoss to anyone.
5/5
GoogleSupportive and efficient estate agents. Good, clear communications throughout a complicated purchase as the house had never been to market before. A particular pleasure to deal with Paul, an ethical and kind man. Highly recommended.
5/5
TrustpilotVery approachable management
I stayed with the letting agents for very short period of time, but I do feel specially Jon, the Director of the company was always helpful and answered any queries that I may had. I would certainly recommend JeffreyRoss. Thank you Jon for everything and for making our move to Plymouth much easier.
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Questions about Jeffrey Ross Penarth
How many reviews does Jeffrey Ross Penarth have?
Jeffrey Ross's Penarth office has 125 reviews across two platforms: 60 on Google, 65 on Trustpilot (across the whole business).
What is Jeffrey Ross Penarth's rating?
Jeffrey Ross Penarth is rated 4.5 out of 5 across all 125 reviews, and 4.9 out of 5 on Google from 60 reviews.
Where is Jeffrey Ross's Penarth office?
Jeffrey Ross Penarth, 9a Royal Buildings, Victoria Road, Penarth, CF64 3ED.
