5/5
TrustpilotSuper helpful and friendly throughout…
Super helpful and friendly throughout the process
Trusted Agent profile
Jeffrey Ross reviews
★★★★★
125 reviews across 2 platforms
9a Royal Buildings, Victoria Road, Penarth CF64 3ED
Jeffrey Ross's Penarth office at 9a Royal Buildings is rated 4.5 out of 5 across 125 reviews on two platforms, including 60 Google reviews rated 4.9. The 65 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Penarth office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotWe had a great experience with Jeffrey…
We had a great experience with Jeffrey Ross throughout our tenancy but especially during what could have been a difficult end of tenancy but wasn’t due to Kristy who was a brilliant help with everything
1/5
TrustpilotNo one showed up for a viewing
I had an online viewing booked for yesterday. No one ever showed up and I didn’t get any information about any changes whatsoever. After waiting for 10 minutes I rang the agency and was told to stay on the call while someone rings the person responsible for the viewing. So I waited for nearly half an hour and nothing happened. Then spent another half an hour trying to call the agency again, but no one was answering when the lines didn’t seem to be busy which made me think I was being ignored? Finally decided to call another department, someone picked up straightaway and I was told I was gonna have a video of the flat sent to me. Didn’t get anything for another few hours so tried ringing again, was told the same thing, yet no video. I really don’t appreciate the way I’ve been treated so far, had to swop my shift in work to be able to attend the viewing and still wasted over an hour trying to talk to someone and not getting anything from you at all, no one even told my why the viewing didn’t take place. If there was any problem with the viewing why was I not called and told about it? The situation was extremely frustrating so I’m not bothered about the flat anymore even though I really like it! Start taking people seriously, please!
5/5
GoogleWonderful team of experts, I felt very secure with the team, Paul, Sue and Jess sold my home, they show professionalism and patience. The market could learn a lot from the way they conducted the transaction was just excellent. They looked out for me the vender and had my best interests at their forefront. I felt valued. Would recommend them. Thank you
1/5
TrustpilotHealth damage due mould and damp issues
Due to severe mould and damp issues in the flat, caused by underlying structural issues, I have been suffering from serious consistent respiratory problems over 3 months, including coughing up blood, nasal bleeding, and chest pain.
5/5
TrustpilotGreat help and service
Great. From viewing to signing they kept us in the loop. The lady who showed us around was so enthusiastic about the location, helped us fall in love with the house.
5/5
TrustpilotVery happy with JeffreyRoss.
JeffreyRoss have sold a couple of properties for me recently. Can't fault the team or sevice. Great marketing, great communication, quick to get viewings through the doors and sales agreed
4/5
TrustpilotTeam really friendly and seemed on top…
Team really friendly and seemed on top of the process keeping me updated regularly .
1/5
TrustpilotAvoid this appalling agency at all costs
Avoid this appalling agency at all costs. This was without doubt the worst experience with an estate agency I have ever had. Firstly, after paying the holding deposit to secure the property we sent all the required documents and heard nothing back for 2 months. Our move in date approaching and we had no idea if our “application” was accepted and whether we had to find a different property. We emailed and called Sian, the person in charge of our document handling process, various times with no response. Every time we called she wasn’t in office, and the secretary would promise she would get her to call back, a call that never happened. Eventually we had to go directly to the member of staff who deals with complaints CC him into the emails we were sending. Only then did we get a poor response trying to excuse ignoring our contact for 2 months. We then had to re-supply documents and essentially do Sian’s job of contacting references for her, even though we had supplied contact details as they requested. Various times they claimed to have been waiting for a response from our references, but in reality had only sent out the requests that same day. The level of incompetence was astounding. Finally, after getting through that gruelling process, we got everything signed off and moved in. This is when the degeneracy of this agency became even clearer. During our talks with Abbie, the agent who showed us the property, we made it clear we needed parking nearby or residents parking. Abbie used the phrase, and I quote, “It is very unlikely you’ll be able to get two permits. The landlord has said it depends on how many are issued. Best to enquire through the council directly. There are non-permit spaces on (name of nearby road) otherwise.” This made it sound as if it is very unlikely we’d get two permits, but there may be a chance we would get one. We tried to contact the council to find out, but you cannot make an application without currently being a resident or having the council tax information, so all of our information was based on what Abbie had told us. Upon moving in we applied for residents parking only to find out that there was never actually ANY chance we could get a permit, because during the planning permission stage the landlord had never applied for the property to have permits. The nearby parking mentioned has about 4 or 5 spaces on which are almost impossible to get a spot on, the rest of the parking is all residents. This means we have to fork out £60 a month for private parking about 15 minutes’ walk away. When complaining about this to the agency, they denied all responsibility because they never explicitly said we could get residents parking (despite suggesting it was possible). If you want an honest agency that actually cares about the needs of the tenants and don’t use sly turns of phrase to lie about the qualities of a property, then DO NOT USE THIS AGENCY.
1/5
TrustpilotRude and unprofessional
I was appalled at how I have been treated, my viewing got cancelled during a phone call half an hour before the actual app. I had sorted childcare for the app. to be told i will be called if the viewers tomorrow aren't interested, i just think its rude and very unprofessional!
Agent replied · 13 June 2024
Good afternoon Missy, Firstly my apologies for your experience and apologies for the delay in coming back to you. Our Roath office is new to Trust pilot. I would appreciate it if you could remember the name of the person you dealt with so that we can take this up internally. As a family run business we take each review personally. if you'd prefer to email me direct its elliott@jeffreyross.co.uk
5/5
TrustpilotGreat experience with the team.....
Great experience working with Ramzy Bancroft who we had different viewings with and eventually got one through his help negotiating the price for the one we settled down for. He was very prompt in relaying information, updating us through the process. As a first time buyer, rest of the team were also great, Maddie Parker worth a mention for helping with completing the sale process.Overall, we are happy with our experience, will recommend
5/5
TrustpilotWe recently purchased our forever home…
We recently purchased our forever home through Jeffrey Ross Wellfield Road office. From start to finish the ladies in the office were fabulous. They kept us up to date at the stages and nothing was to much trouble if we requested anything. We would definitely recommend them. 9 weeks from start to finish
Agent replied · 13 June 2024
Thank you for your kind review
5/5
TrustpilotFantastic service from Kristy at…
Fantastic service from Kristy at Jeffrey Ross. Professional, thorough, courteous, great attention to detail and communicative throughout. Couldn't ask for more.
5/5
Trustpilot12 flats sold in 2 separate blocks to 2…
12 flats sold in 2 separate blocks to 2 different buyers, completing in days of each other. Impressive performance.
5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Clear understanding of the area and how they came to my valuation figure and more importantly how they would achieve this. Professional and efficient, not only did they sell my home for more, they managed it through the sales process and ‘dreaded mortgage valuation’ stage and to top it off secured me my next purchase off market. Thank you everyone at JeffreyRoss (Pontcanna)
5/5
TrustpilotGreat staff who were very supportive…
Great staff who were very supportive and went the extra mile to get our deal done
3/5
TrustpilotGood estate agent but you have to…
Good estate agent but you have to follow things by yourself on a regular basis.
5/5
TrustpilotFee evaluation
Had a free evaluation with JeffreyRoss on a property me and my ex partner were trying to rent. Afterwards me and my ex decided it would be more beneficial for us to sell and split the money. My experience was very open and I would definitely recommend them as an estate agency!
5/5
TrustpilotJR managed the sale professionally
JR managed the sale professionally, therefore a 5 star rating
1/5
Trustpilotno customer service and no respect for…
no customer service and no respect for the buyer
5/5
TrustpilotRhys showed us round a property…
Rhys showed us round a property and was lovely, he let us take all theme we needed and let us ask any questions we needed… thanks!:)
5/5
TrustpilotJust perfect service.
Really fabulous. We had a bit of an uncertain chain and Sarah Francis in the Llanishen office was worth her weight in gold. I think we spoke to her every day for a month! 5* agency.
5/5
TrustpilotI had a wonderful experience with Jon
I had a wonderful experience with Jon, he is very professional and answered all my doubts and questions. I will definitely refer my friends and relatives to him.
5/5
TrustpilotHighly Recommended
It was an absolute pleasure dealing with Lee, who helped with the valuation procedure and sale of my house. The whole experience was dealt with efficiently and with real professionalism. Highly recommended.
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Questions about Jeffrey Ross
How many reviews does Jeffrey Ross have?
Jeffrey Ross's Penarth office has 125 reviews across two platforms: 60 on Google, 65 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Jeffrey Ross's rating?
Jeffrey Ross is rated 4.5 out of 5 across all 125 reviews, and 4.9 out of 5 on Google from 60 reviews, checked 9 October 2026.
Where is Jeffrey Ross's Penarth office?
Jeffrey Ross, 9a Royal Buildings, Victoria Road, Penarth CF64 3ED.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.