Penny & Sinclair reviews in Oxford

★★★★★ 5/5

Google

I have obtained house on letting through P&S. Team is so helpful yet professional. Their customer advisory and dealing skills are exceptional. I am glad to came across with Penny and Sinclair.

Rehan · 21 June 2025

★★★★★ 5/5

Google

I have been really pleased with Georgia and the short let team at Penny and Sinclair. Initially I was slightly apprehensive that short let’s would lead to greater wear and tear of the property. Having visited the property over this last weekend I believe it looked better than how we left it and was in fantastic condition. Thank again to the whole team for dealing with the initial teething issues! We’re all very pleased with the service and would highly recommend.

Isaam · 10 December 2022

★★★★★ 5/5

Google

I’ve left this review because of the service I’ve had with Penny and Sinclair. All of my correspondences with the team have been picked promptly and professionally. I look forward to the future working with P&S again. All the best and have a Merry Christmas Derek.

Derek · 17 December 2024

★★★★★ 5/5

Trustpilot

Helpful, efficient, and convenient!

The team was super helpful in organising my stay for 4 weeks in Oxford. I was really happy with their level of professionalism and quick responses, also during my stay when there were small issues with the apartment. I couldn't recommend them more highly, they really made the whole process easy and stress-free. The linen changes were a nice little touch that was appreciated. Thanks especially to Amber Littlechild and Lillimai Patrick who took care of my stay and all of my questions from the start.

Rasita · 18 November 2024

★★★★★ 5/5

Google

Fantastic service and always available for everything we need.

Jonny · 19 September 2026

★★★★★ 5/5

Trustpilot

Thank You to Penny & Sinclair!!

Since partnering with Penny & Sinclair (Georgia Guy) back in July 2022 for short-let rental needs, it has been such a fantastic experience. When traveling outside the US (where I permanently reside), locating short-let rental properties can sometimes be overwhelming but Penny & Sinclair have made it a seamless process with their communication, kindness, and more importantly to ensure they provide property options that best fit me and my families needs. I highly recommend Penny & Sinclair for all rental needs and more!

Kyle · 4 November 2022

★★★★★ 5/5

Google

Nicola was excellent in helping us sort out our house rental. Information was accurate, no surprises, speedy process and she patiently answered all our questions. Thank you for your help, much appreciated!

István · 26 October 2022

★★★★★ 3/5

Google

We decided to rent a property managed by Penny and Sinclair in February 2021 - the initial process was all professional and well managed, as was the move-in and key collection. In general, the agents were hands-off and rarely made any contact with us. When we raised issues about the mildew/damp present in the property when we arrived (it was taken unseen), this was handled well and some remedial work was carried out. Likewise, when we requested some items to be removed this was also facilitated. Our move out was also arranged smoothly - with new tenants being secured quickly. The sad part, however, is that in relation to our deposit and after moving out the friendly communication entirely ceased. Our response to the inventory was not acknowledged and decisions about the deposit were made by the landlady and agent without any consultation on our part. In the end, £150 was deducted for cleaning a number of minor issues in a copy-paste email that ignored our previous communications. Quoting from the independent clerk, the defects included "tiny pieces" and dust seen on the carpets in the hallway and bedroom and a number of "wipeable marks" on the wardrobe and kitchen draws/shelves as well as some scale left on the shower and sink. We made an enquiry immediately in response to the quote to ask for more information: "The property is in a generally very clean condition and we explained that it needed a minimal vacuum and some surfaces to be wiped. We offered some fair apportionment of the clean with the landlady because a full clean would count as betterment." Eventually we received a quasi-legalistic email wrongly (and, unlawfully) claiming that "we ask our tenants to ensure that the property is professionally cleaned." This, of course, would be an illegal charge under the Tenant Fees Act. In fact the move-out document also wrongly stated that because of Covid-19 a professional clean was required (albeit elsewhere, different wording was used): "During the current COVID-19 outbreak you are required to ensure a professional clean is conducted at the end of your tenancy". Initially, nobody was prepared to talk to us over the phone. When we did manage to talk to the agent about the quote and what services would be included in the clean the agent was rude and derisive: she talked over me, laughed at me as I was trying to explain what it was we were concerned about and her comments were condescending and grossly exaggerated the (un)cleanliness of the property. The agent stated that the carpets were "some of the worst she had ever seen" and termed them "horrendous". When I pointed out this was both very rude, inaccurate and an exaggeration she conceded that her comments were exaggerated and apologised for the rudeness - an apology that was accepted. At no point did we deny the need for further cleaning (see initial comment above). All that was asked was that the clean would not go beyond the minor defects highlighted in the report and/or that if the landlady wished to have the whole property cleaned, that the cost would be apportioned fairly to reflect its generally clean status. In the end, it was explained that the cleaning had already been carried out and that it was supposedly limited to the defects mentioned on the report. All that unpleasantness because of their failure to listen. We never objected to having a deduction made from the deposit and would likely have agreed to the charges at the outset - we just wanted the agency to treat us respectfully, include us in the decision making and communicate with us. We requested the repayment of overpaid rent - something that was never mentioned by the agents (although it is possible they may have eventually notified us) - and received the funds promptly and in our account around ten days after the end of the tenancy.

Tristan · 26 October 2022

★★★★★ 5/5

Google

As a landlord with P&S they have been unfailingly helpful and efficient. It is difficult to fault them and their staff. They have been prompt and adept at finding excellent tenants. They communicate regularly and concisely, and I rely on them for almost everything. They are always available and come up with solutions for the inevitable problems, often at short notice. I feel they have a depth of experience in the short-term market which is really useful. Great job all round.

James · 26 October 2022

★★★★★ 5/5

Google

I have been really pleased with Georgia and the short let team at Penny and Sinclair. Initially I was slightly apprehensive that short let’s would lead to greater wear and tear of the property. Having visited the property over this last weekend I believe it looked better than how we left it and was in fantastic condition. Thank again to the whole team for dealing with the initial teething issues! We’re all very pleased with the service and would highly recommend.

Isaam · 26 October 2022

★★★★★ 5/5

Google

I was very happy with the support I received purchasing a house. My estate agent Will was very helpful. As a first time buyer, I was given lots of support along the way with regular and friendly communication

Andy · 26 October 2021

★★★★★ 5/5

Trustpilot

Buying a property in Oxford

While searching for a property to buy in Oxford we had experience dealing with several local estate agents and Joe from Penny&Sinclair stood out thanks to his pleasant and attentive attitude to us as buyers. Joe tried to understand what our requirements are and offered multiple properties that could suit us. This strategy clearly benefits both buyers and sellers and so I would warmly recommend P&S to anyone selling or buying a property in Oxford.

Adam · 23 January 2023

★★★★★ 3/5

Trustpilot

Generally Hands-off, but Unprofessional Treatment upon Moving Out

It is also to be noted that this review was submitted three times to Penny and Sinclair on their website. It seems that they only accept positive reviews and have few, if any, reviews representing tenant experiences. We decided to rent a property managed by Penny and Sinclair in February 2021 - the initial process was all professional and well managed, as was the move-in and key collection. In general, the agents were hands-off and rarely made any contact with us. When we raised issues about the mildew/damp present in the property when we arrived (it was taken unseen), this was handled well and some remedial work was carried out. Likewise, when we requested some items to be removed this was also facilitated. Our move out was also arranged smoothly - with new tenants being secured quickly. The sad part, however, is that in relation to our deposit and after moving out the friendly communication entirely ceased. Our response to the inventory was not acknowledged and decisions about the deposit were made by the landlady and agent without any consultation on our part. In the end, £150 was deducted for cleaning a number of minor issues in a copy-paste email that ignored our previous communications. Quoting from the independent clerk, the defects included "tiny pieces" and dust seen on the carpets in the hallway and bedroom and a number of "wipeable marks" on the wardrobe and kitchen draws/shelves as well as some scale left on the shower and sink. We made an enquiry immediately in response to the quote to ask for more information: "The property is in a generally very clean condition and we explained that it needed a minimal vacuum and some surfaces to be wiped. We offered some fair apportionment of the clean with the landlady because a full clean would count as betterment." Eventually we received a quasi-legalistic email wrongly (and, unlawfully) claiming that "we ask our tenants to ensure that the property is professionally cleaned." This, of course, would be an illegal charge under the Tenant Fees Act. In fact the move-out document also wrongly stated that because of Covid-19 a professional clean was required (albeit elsewhere, different wording was used): "During the current COVID-19 outbreak you are required to ensure a professional clean is conducted at the end of your tenancy". Initially, nobody was prepared to talk to us over the phone. When we did manage to talk to the agent about the quote and what services would be included in the clean the agent was rude and derisive: she talked over me, laughed at me as I was trying to explain what it was we were concerned about and her comments were condescending and grossly exaggerated the (un)cleanliness of the property. The agent stated that the carpets were "some of the worst she had ever seen" and termed them "horrendous". When I pointed out this was both very rude, inaccurate and an exaggeration she conceded that her comments were exaggerated and apologised for the rudeness - an apology that was accepted. At no point did we deny the need for further cleaning (see initial comment above). All that was asked was that the clean would not go beyond the minor defects highlighted in the report and/or that if the landlady wished to have the whole property cleaned, that the cost would be apportioned fairly to reflect its generally clean status. In the end, it was explained that the cleaning had already been carried out and that it was supposedly limited to the defects mentioned on the report. All that unpleasantness because of their failure to listen. We never objected to having a deduction made from the deposit and would likely have agreed to the charges at the outset - we just wanted the agency to treat us respectfully, include us in the decision making and communicate with us. We requested the repayment of overpaid rent - something that was never mentioned by the agents (although it is possible they may have eventually notified us) - and received the funds promptly and in our account around ten days after the end of the tenancy.

TOC · 2 July 2022

★★★★★ 5/5

Trustpilot

"I had a great experience with Penny…

"I had a great experience with Penny and Sinclair.The property manager Mam Nafeesa is extremely helpful, she gives you prompt reply of all the issues, keeps following up and updating you.

Syed · 11 October 2024

★★★★★ 5/5

Trustpilot

Five Star Service

For over four months, while staying in different flats in different parts of Oxford, I received nothing but first-class service from Amber and the short let team at Penny & Sinclair. Amber also provided invaluable assistance in lining up suitable flats for me in the months before my arrival from the United States. I don't normally write reviews, but, in this instance, I am happy to both highlight and express my appreciation for consistently outstanding performance.

Ted · 7 November 2024

★★★★★ 5/5

Google

We have had an excellent experience with P&S regarding our daughter's house share in Oxford. All colleagues have been professional, beyond helpful and quick to respond + deal with any issues. Would have no hesitation whatsoever in recommending them to anyone looking for a property.

Karl · 6 November 2025

★★★★★ 5/5

Facebook

We saw 3 agents to start the process - Penny and Sinclair were the most positive with regard to target price and had the best rate - once chosen they produced a superb brochure and found us 12 prospective buyers over a very short period including the eventual buyer. They were close at hand throughout and kept us informed at every step - Kate McKinnon was particularly helpful and appreciated. In summary - efficient and good value!

Nigel · 6 November 2017

★★★★★ 5/5

Trustpilot

Excellent Support 🌟

Joanna, our property manager, has been incredibly helpful with any issues we’ve had in our apartment. She responds to emails quickly, stays on top of things, and always does her best to assist. Her professionalism and reliability are truly appreciable.

Gopichand · 10 December 2025

★★★★★ 5/5

Google

I have rented a flat through Penny&Sinclair recently and all went nicely and smoothly despite the pandemic. Katherine has been and excellent attendant and very responsive. I strongly recommend Penny&Sinclair for their services.

S · 26 October 2021

★★★★★ 5/5

Trustpilot

Friendly, positive and professional

I recently sold my house with Penny & Sinclair and I would wholeheartedly recommend them as agents. Angie who did all the hard work was excellent - her original estimate of the value of the house, her encouragement and wisdom to hold out for higher offers when we had the offers from developers, her determination and enthusiasm to find people well suited to the house who really wanted to live there, and her friendly, positive, optimistic and professional approach throughout were all spot on and very much appreciated. I was pleased with how the process went and that it was completed within my timeframe.

Colin · 22 July 2024

★★★★★ 5/5

Trustpilot

Highly recommended

Joe was quick, open and positive. He did everything he said he would, more than once as through no fault of his own the sale fell over twice. He and his team maintained contact throughout the transaction. A very good job well done. Thank you!Jay Chitnis

Jay · 6 October 2023

★★★★★ 5/5

Google

Great renting experience with Penny and Sinclair, very quick response and provides lots of helpful information.

金亦菲 · 10 June 2026

★★★★★ 5/5

Google

Finding a good place to live in Oxford when you live overseas is a very complicated task. Fortunately, I was guided in all the process by Katherine from Penny and Sinclair. She was always very attentive to our questions and professional in her recommendations. We were looking for a pet-friendly property, so finding a property was even harder. As I said, you can trust them, you can rely on them, and above all, you can work with them without any worries about their commitment and dedication. Absolutely recommended. Five stars.PositiveResponsiveness, Quality, Professionalism, Value

Miguel · 26 October 2021

★★★★★ 5/5

Google

Penny & Sinclair contradict all the stereotypes you hear about estate agents. I felt at all times that I was dealing with perfect gentlemen . They were at all times utterly polite, helpful, considerate and efficient - and a pleasure to deal with. They sold my house within 12 weeks of contacting them. Nothing was too much trouble for them - including frantic calls outside of working hours and providing advice on things that were not strictly part of the sale process. I would highly recommend Penny & Sinclair to anyone considering buying or selling their house and would 100% definitely use them again.PositiveResponsiveness, Quality, Professionalism, Value

Sabita · 26 October 2021