5/5
TrustpilotLucy and Chelsea were super amazing
Lucy and Chelsea were super amazing. They are the nicest and most professional estate agents I have ever encountered.
Trusted Agent profile · Oxford
Penny & Sinclair reviews in Oxford
★★★★★
402 reviews across 3 platforms
1-4 The Plain, St Clements, Oxford, OX4 1AS, OX4 1AS
Part of Penny, see every office.
Penny's office in Oxford, at 1-4 The Plain, is rated 4.7 out of 5 across 402 reviews on three platforms, including 236 Google reviews rated 4.7.
236
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
156
Reviews on Trustpilot
Business-wide
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Penny & Sinclair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
Reviews
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
Trustpilot5/5
Trustpilotfirst time landlord
Lucy and her team were thorough and prompt in sorting out what was needed to let our dear home. It was our first time letting our first time home, so you may imagine we were sentimentally attached. Lucy and her team supported us throughout the journey, and we felt confident in their expertise.
5/5
GoogleOliver has a very straightforward and no nonsense approach. He was our point of contact from beginning to end and always returned emails and calls promptly. I felt like he was working with us to quickly resolve any issues that came up and help to push towards completion. On the occasions when I called the office and spoke to other members of staff at Penny & Sinclair, I found them all to be very polite and professional. I would definitely recommend Penny & Sinclair based on my experience.
Agent replied · 25 October 2024
Thank you very much for this great review. We are really pleased you have been happy with the service you have received and really appreciate you taking the time to share your feedback.
2/5
GoogleI am posting as a previous tenant of a property managed by Penny & Sinclair. We had a mostly good experience of the agent during the tenancy which was all quickly undone towards the end. We were buying a property and didn't want to re-sign for another 12months as the agency were pushing us to. We asked to let the contract move to a rolling monthly contract (which happens at the end of a fixed term). I was given incorrect legal information by Nicola who should know better as she has the qualifications. I was told monthly rolling contracts do not exist and we would have to vacate the property at the end of the fixed term (around.3 weeks away at the time) which again is an incorrect as doesn't take into account notice periods for evictions. We were lucky as we had advice from a personal friend within the industry who helped us stand our ground to get it resolved. This does make me wonder what they manage to get away with with other people, particularly those who are vulnerable. At the end of the tenancy it also seems as though Penny & Sinclair have no idea of fair wear and tear and quickly told us there would be deductions make from our deposit. Parts of the inventory were laughable (leaves on the decking in Autumn). Luckily all our issues were resolved as we had a very reasonable landlord who make no deductions, however others may not be so lucky. It's as though they forget that tenants could be future customers, if we were ever selling or letting our property we would not give Penny & Sinclair our business.
Agent replied · 25 October 2024
We are very sorry to hear that you were not happy with how the end of your tenancy was conducted after having a previously positive experience. We apologise if there was any misunderstanding regarding a periodic tenancy. Although a tenancy will become periodic at the end of the fixed term, this is not something that the landlord initially wanted, he preferred to enter into a new fixed term contract which is why this was proposed to you, it is not the case that we advised this was legally not possible. We continued negotiations with both you and the landlord and were ultimately able to reach an agreement that was acceptable to both parties. We will always return a deposit in full where possible and if deductions are necessary work with landlords and tenants to ensure that an agreement is reached which everyone agrees is fair and reasonable. In the case of your deposit, the checkout report stated there were some differences in the condition of the property to how it was given to you at the start of the tenancy. Under the rules of the TDS we have to inform tenants within 10 days of the tenancy ending of any deductions, following the end of the tenancy, an email was sent to you informing you that there were some differences in condition, and these would need looking into further any deductions would be made. Having viewed the checkout report in more detail we recommended to the landlord that the deposit should be returned in full, which the landlord agreed to. Best wishes Penny and Sinclair.
5/5
GoogleI have been using Penny & Sinclair to rent a flat on my yearly visits to Oxford for quite some time now. It has always been a no-worries experience, as their team provide full assistance on all relevant fronts, be it invoicing, cleaning, check-in and -out routines, and what have you.
Agent replied · 23 April 2025
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received from our team.
5/5
TrustpilotWe have rented out our apartment in Oxford
We worked with Penny Sinclair for the last year and their customer service has been exceptional from the very first interaction. They provide excellent advice and are knowledgeable and continually update us about legal changes. They respond and resolve quickly any issue and are thoroughly professional. Highly recommend them.
5/5
GoogleExcelent services were provided. The property is a very nice apartment, in pristine conditions, appliances were good. We needed to check out during the night and the personnel were very attentious and kind whilst dealing with our unusual request. Great location, prices are adequate, good value for the money.
Agent replied · 25 July 2025
Thank you for taking time to leave such positive feedback, it is much appreciated!
5/5
GoogleSean and Nicola were incredibly helpful through a complicated process. Thank you!
Agent replied · 9 December 2024
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received from Sean, Nicola & the team.
5/5
GooglePenny and Sinclair have been managing my flat since I started renting it out 9 years ago. They have always done a good job but wanted to recognise some recent great service. The team went out of their way to deliver and collect signed documents from my home as I was unable to print them. This customer service and support was very much appreciated.
Agent replied · 25 October 2024
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received.
5/5
GoogleI have had an excellent experience letting out my flat with Penny & Sinclair. Katherine Yates has been incredibly helpful and responsive, and she has made the whole process a pleasure from start to finish. Highly recommend to anyone looking to let their property in Oxford!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 25 October 2024
Many thanks for taking the time to share your feedback and for the five star review.
5/5
TrustpilotThank you Penny and Sinclair
We've been rental tenants with Penny and Sinclair for several years and Joanne, our property manager, has always been excellent. If we've ever needed to report a problem, she responds promptly and works with our overseas landlord to get things fixed. Having had my fair share of rental horror stories, it's lovely to be with an agency that genuinely cares about it's tennants and it's landlords.
5/5
TrustpilotResponsive, kind and professional
Everyone we have been in contact with from Penny & Sinclair have been kind, helpful, responsive, and clear in their communication. The interactions have been very smooth, and this has made both moving in and out almost completely stress-free.
5/5
GoogleWe choose Penny and Sinclair to manage the letting of our house for a 3 month period. Lisa headed up a friendly and confident team who were extremely efficient and professional. Having secured nearly 100% occupancy, Lillimai maintained communication with us and the guests throughout, easily dealing with all practical elements for which we are extremely grateful.
Agent replied · 9 December 2024
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received from our short let team.
5/5
GoogleFarzana was a great help throughout the purchasing process providing calm advice when needed and helping to navigate some of the more challenging parts of the process. she was very responsive and always available - a first class service
Agent replied · 25 October 2024
Thank you for taking the time to share your feedback, we really appreciate it and we are very pleased you have been so happy with the service you received.
5/5
GoogleBoth Rebecca Falcini and Helen Lidgard of Penny and Sinclair have put a great deal of hard work into sorting out the mess the outgoing tenants left behind and organising the new let with a group of postgrads coming from all over Europe. Thank you Rebecca and Helen.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 25 October 2024
Dear Ms Lyons, Thank you for your positive comments. We will make sure these are passed back to Rebecca & Helen. With best wishes, P&S.
5/5
TrustpilotGreat results from Joe Worsell at Penny and Sinclair has…
Joe Worsell at Penny and Sinclair has been invaluable to us!His tireless effort and effective communication has got us through two sales now, his experience and skill is immediately obvious as is his charm.We just wish we’d found him sooner!
5/5
GoogleFarzana is amazing. She is very professional. Right from the start she was very polite and helpful. She is extremely responsive. I would 100% recommend her and the company. Thank you so much Farzana.🙏🙏🙏 …
Agent replied · 10 January 2025
Very many thanks for your feedback and great review. We really appreciate you taking the time to write this review.
1/5
TrustpilotLandlords avoid if you want client service
Despite being a loyal client of Penny & Sinclair their lettings service / property management has become untrustworthy - wrong dates on tenancy agreements (they indicate their landlord clients should correct errors - surely there shouldn’t be errors in the first instance? not least dates of tenancy!) reduced frequency of property inspections (their terms of business (professional obligations) stipulate inspection frequency which has not been adhered to), shortfall on tenancy deposit (the tenancy deposit does not represent 5 weeks of rent which landlords should be protected with) leaving landlors exposed if there is property damage that could potentially be at least partly protected (stating it’s “not their policy” to check the tenancy deposit amount), prolonged response times that need chasing, trying to excuse it all with a “heavy workload”! Over £1k in property management fees for a year and all I received as a landlord was two property inspections which I even had to ask to take place. Landlords look elsewhere if you want reliable service and accurate tenancy deposit protection.
Agent replied · 28 October 2024
We are sorry to see your review and understand the issues raised are now being handled by Director of the business.Whilst we acknowledge and apologise that the amount of property visits was lower than expected, your review suggests we did not meet our professional and legal obligations, which is not the case. It is not standard practice to re-reference a tenant at the point of renewal. In this case the tenant had been paying on time for the last three years. It is not legal requirement to increase the deposit in line with rent increases, A deposit of 5 weeks deposit is already held for the tenancy and based on the property visits carried out, there was no expectation that deposit deductions at the end of the tenancy would exceed the amount of deposit already registered. Draft contracts are always sent to landlords to approve before they are sent to the tenants, which gives the opportunity for any errors to be rectified, this happened on this occasion and the tenant received a correct document. We take all feedback seriously and our Director of Lettings will be in touch to discuss all of these points in more detail with you. We wish you well with any future tenancies”
5/5
TrustpilotAchieved a very good price for the…
Achieved a very good price for the property. Ensured I was updated at all stages. Easy to deal with. Overall, very good service.
5/5
Googlepenny and sinclair oxford had the best customer service. I was looking for a flat to move in with short notice, but they helped me with the whole process. Very supportive and had all the answers to the questions i had! Thank you.
5/5
TrustpilotBest Renting Experience in Oxford So Far
I had an excellent experience working with this agency. The communication was always clear, transparent and timely, which made the whole process much easier to navigate. I viewed properties with several different agencies over the past three weeks, and this team stood out as the most professional and well organised.
5/5
GoogleHaving viewed many properties with various agents, it was Penny&Sinclair's professionalism and true understanding of client's needs that directed us towards a property that we would not have considered initially but which now, we're really excited about calling our home in the next two weeks. Thank you so much Kate & team! B Harvey
Agent replied · 25 October 2024
Dear Hector & Queen, Thank you so much for your review (back in 2016!). We are delighted to hear we were able to find you your home and you enjoyed your experience with us. Please don't hesitate to contact us should you need help in the future. Wishing you all the best for 2020. Kind regards, P&S.
5/5
GoogleWe had an amazing experience with Sean P, all our questions were answered diligently and it was great to have him and the rest of the team to guide us through this new experience! Would recommend p+s in a heartbeat. Thank you everyone for your continued help these past few weeks. ☺️
Agent replied · 9 December 2024
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received from Sean and the team.
5/5
TrustpilotReassurance at a time when it is much needed.
Farzana is the lovely calm and professional person you need at what can be a very stressful time. Everyone in the team I spoke with was great too and the solicitors they recommended were ace.
Agent replied · 28 October 2024
Thank you very much for this excellent review. We really appreciate you taking the time to share your feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Penny & Sinclair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
