Penny & Sinclair Oxford reviews

★★★★★ 5/5

Google

We had a truly excellent experience, both as renting tenants and as first-time buyers, dealing with Penny & Sinclair. Many thanks to Joe, Nicola, and Emilia especially. I wouldn't hesitate to work with P&S again in future.

Jacob · 11 October 2024

★★★★★ 5/5

Trustpilot

Excellent experience

We had an excellent experience with Penny & Sinclair, regarding both selling our old house and buying a new one, which completed a small chain. Our estate agent, Joe Worsell, was wonderful from the moment he showed us the house we ended up buying. Being polite and friendly, but impartial and professional, he earned our trust from the very beginning, so we were more than happy for him to manage the sale of our old house. We were prepared for a scenario that the house wouldn't sell fast enough, but it was done really quickly (and on top of that amidst a holidays season), we had 2 offers within 3 weeks. Joe continued to guide us further throughout the process, being always available, always happy to help, often going out of his way to provide the information and help that we needed. I warmly recommend Joe and P&S!! Thank you! 🌻

Jelena · 27 March 2024

★★★★★ 5/5

Google

I’ve been renting through Penny and Sinclair for the past 12 months and my experience has been nothing short of outstanding. From the initial viewing to moving in, the process has been smooth and stress-free, thanks to their professionalism and attention to detail. The team was very responsive to all my inquiries and made sure I had all the information I needed. They were friendly and approachable throughout the application process, and everything was clearly explained. Whenever I’ve had any maintenance requests or issues they have acted quickly to resolve them. I’ve been impressed with their prompt response and the quality of the service provided. I highly recommend Penny and Sinclair to anyone looking for a hassle-free and positive renting experience. It’s rare to find such a reliable and customer-focused agent, and I’m very grateful for their support throughout my tenancy!

Leif · 17 December 2024

★★★★★ 5/5

Google

I had a fantastic experience with Sean P From Penny & Sinclair! He was professional, friendly, and incredibly helpful throughout the entire process. The P&S team were quick to respond to my questions and provided clear, straightforward information about the rental property I was interested in. The viewing was well-organised, and they were punctual and knowledgeable about the property. Once I decided to move forward, the paperwork was straightforward and the whole process was seamless. What really stood out to me was how attentive and approachable the team was, they made me feel valued as a tenant. If you’re looking for a reliable and responsive letting agent, I highly recommend Penny and Sinclair, Thanks again for all your help!

Daniel · 17 December 2024

★★★★★ 5/5

Google

Two weeks ago, I rented a property from Penny & Sinclair near Market Place in Abingdon. The agent who showed me the property was Sean. Sean has always been very kind, helpful, and responsive. Once I decided to rent my current place, I asked to move within a week. The agency then acted quickly and efficiently to support my request, and I managed to move by the scheduled date.

Andrea · 10 March 2026

★★★★★ 1/5

Google

The worst agent - Joanna, Lisa, Nicola I emailed Penny & Sinclair more than 30 times during the one-year lease, but the electric blinds were not fixed. 3 rooms's electric blinds are not raised or lowered manually. So I said we would remove them ourselves and install a new one with our own money, but they just kept saying wait. And eventually the lease ended. We couldn't open the windows at three out of four rooms because of the blinds that don't go up. Our children had a hard time without sunlight for a year. And they asked me for ridiculous expenses after the rental period ended.(Cleaning costs and bathroom ceiling paint costs) After emptying all my luggage, I cleaned for a few days and moved, why do you have to clean again? At such a high cost? Even if I ask them to show me a picture of a dirty place, they don't respond. And the bathroom ceiling paint was already damaged when moving in. They didn't take a picture of the damaged part at check-in, But they ask cost without evidence. At such a high cost? This is ridiculous. It's been almost two months since the contract ended, but I still haven't got the deposit back. I'm still having a terrible experience. Please avoid this agent.

Kiyeong · 2 December 2024

★★★★★ 5/5

Google

Upon arriving in Oxford to find a rental property, I met Will Davis at my first visit. He was very professional and responsible, handling many tasks quickly until moving in. It helped me settle down in Oxford and live there smoothly. I hope he will continue to make great progress in the future!

림채(림채) · 10 October 2025

★★★★★ 5/5

Google

Was a tenant for a year, they were lovely and polite the whole time had no issues at all with them (we got our deposit back minus the cost of professional cleaning as we only tidied up ourselves instead of hiring anyone, they gave a reference to the next place we were living in very quickly which was VERY helpful at the time, any visit made they gave us at least the legal amount of forewarning). very good agents, great place to live in, hats off all round

Joel · 18 November 2024

★★★★★ 5/5

Trustpilot

Joe Worsell is Fantastic

We would highly recommend Penny and Sinclair as an estate agent. In particular, we would like to mention Joe Worsell, who looked after us throughout. Joe is highly professional, friendly and was continuously working in our best interests. Joe was always on time for viewings, prompt with his communication and never failed to call us back.

Ellie · 6 March 2025

★★★★★ 5/5

Facebook

Just spent over 2 weeks in Oxford in a Penny & Sinclair property. Georgia and Judith were great to work with. Professional in every way. 15 Barclay House in Summertown is a lovely property. Immaculately clean with all the mod cons. It gets the afternoon sun, so it’s very warm in the summer, but I’m sure it would be welcome warmth in the other months. They do have fans. The flat is just above Marks & Spencer with pubs and restaurants nearby, including one with a Michelin Star, The Oxford Kitchen! Just around the corner on South Parade is Pompette, not to be missed. And to make it even better, Penny & Sinclair have an office in the next block. Couldn’t be more convenient. Highly recommend Penny & Sinclair.

C · 1 August 2019

★★★★★ 5/5

Google

Georgia and the team at Penny and Sinclair have been so helpful to our family in sorting us out with a short term house. Georgia found us a beatiful short let that suited the needs of our family and we couldn't be happier. She was always very responsive to my calls and emails and provided us with the reassurance we needed during our house move. Thank you Georgia and the team at Penny and Sinclair!

Sloane · 26 October 2020

★★★★★ 5/5

Google

Fantastic experience with Penny & Sinclair. Highly recommend Will Davis for his dedication and expertise. He was reliable, responsive, and went above and beyond to make the process smooth and stress-free. 5 stars!

Zhao · 25 September 2024

★★★★★ 5/5

Google

Will Davis of Penny and Sinclair (The Plain-Oxford) was instrumental in helping me find accommodation in Oxford, within a week’s timeframe. He successfully negotiated with a third party, on my behalf. He was understanding and patient addressing all my concerns regarding my search criteria. He met me several times to view various flats and answer questions on the area, safety, transportation, and restaurants. I sincerely appreciate all your effort in helping me secure a lovely flat. Thank you so very much for your knowledge of the area, sincerity, and kindness. I will definitely reach out to you and P&S for short and long term stays in future.

A · 4 October 2024

★★★★★ 1/5

Google

The most unprofessional company I have ever dealt with! I can't even begin to outline all of the issues we have had with Penny and Sinclair over the past year. Most of all, their communication is TERRIBLE. If you email or speak to one person, fully expect to speak or receive an email from someone different, if at all. There is no accountability within the agency because you are forever dealing with someone different. We tried to rent privately but it is almost impossible in Oxford. We tried to find the contact information for the landlord but this is also impossible because the landlord has chosen to go through the agency we are not given their contact details. Things would be so much easier and more streamlined if we could deal with the owner directly! For example, I emailed Penny and Sinclair about replacement of a table and chairs in our flat and have not heard anything for TWO WEEKS. Last year, we waited over TWO MONTHS to get a second set of keys so that my husband and I could both have access to our flat - all the while they had their own set in the office. We kept hearing that the one woman we were dealing with went on vacation, then the other one was away sick, etc. etc. This is unacceptable and extremely unprofessional! Even though we had just rented through this agency last year and paid a 275 GBP "application fee", they charged us another 275 GBP "application fee" when we moved across the road this year. They are greedy greedy! Stay away if possible!

Jennifer · 27 October 2017

★★★★★ 5/5

Trustpilot

Great service

In spite of a sluggish market, and a couple of prospective buyers being unable to proceed, Sean and the team at Penny & Sinclair were courteous, informative, and on the ball throughout, at a slightly lower cost than other agents in the area.

John · 30 June 2025

★★★★★ 5/5

Trustpilot

Outstanding Short Let in Oxford by Penny & Sinclair

We approached Penny & Sinclair when my family needed short-term accommodation in Oxford this summer. Over three months, we stayed in two areas, Jericho and Summertown, and right from the start, it was outstanding. Georgia Guy, who's in charge of short lets, made everything easy for us, from moving in to leaving. She and her team found the perfect lets for us in no time, understanding exactly what we needed.Throughout both stays, we were in the good hands of Georgia, Emily, and Amber. They paid attention to the little things that mattered to us, especially since we were there with our two daughters. Their prompt responses and the initiative they took to ensure our comfort made it clear they understood the nuances of a travelling family's needs.Getting our deposit back was no hassle at all, and they did so with the highest level of professionalism. What also stood out was how they planned our check-out around our hectic schedule, which meant one less thing to worry about.Penny & Sinclair aren't just doing business. They genuinely care, and it shows in how they treat you. It's like they're welcoming you into a community, not just renting you a place to stay. We can't recommend Penny & Sinclair enough for any family looking for a worry-free stay in Oxford. We're looking forward to our next stay with them!A special thanks to Georgia, Emily, and Amber for making our stays memorable.

Muhammad · 28 October 2023

★★★★★ 5/5

Trustpilot

Stand out service and professionalism

I have been extremely impressed with the level of service and professionalism shown by the Penny & Sinclair team throughout my sale and purchase transactions. Joe Worsell, in particular, is exceptional at what he does. He has a wonderful calm about him, which he combines with the huge value he brings from with his years of experience. He is very responsive and you can tell that he and his team really care about what they do and doing the best job they can.I would have no hesitation in recommending Joe and his team to friends and family.

James · 13 October 2023

★★★★★ 5/5

Trustpilot

First class experience with Penny & Sinclair

Thank you so much to Joe and Angie. The team at P&S have been absolutely wonderful throughout the whole buying and selling experience. They made a potentially very stressful time, seamless and easy. Totally recommend!

Customer · 2 September 2025

★★★★★ 5/5

Trustpilot

We have recently had the pleasure of…

We have recently had the pleasure of dealing with Joe Worsell at Penny Sinclair in Oxford who helped us with selling our house. The process was quick and easy and we felt as though Joe helped guide us through every step of the way. We achieved over asking price after several viewings on the house and would highly recommend Penny and Sinclair to others.

CW · 21 February 2026

★★★★★ 5/5

Trustpilot

Joe Worsell was friendly

Joe Worsell was friendly, kind, helpful and understanding. When things got really tough for me despite others not always keeping him and me 'in the loop' he took a calm measurerd approach which was really helpful. He's a cheerful, friendly person and really does listen which is really important as alot of people come accross as good listeners but in reality they are not.

Cathy · 2 August 2024

★★★★★ 5/5

Trustpilot

Highly professional and personable service

We first appointed Penny and Sinclair as agents to sell my mother in law’s property and based on the positive experience we went back to them when we came to sell our house. Our Sales Manager Joe Worsell was highly personable as well as extremely professional, efficient and knowledgeable, especially when the chain below us collapsed and our original buyer had to pull out. He immediately re-marketed the property and turned the whole situation around so quickly.If we are buying and selling property in future, we’ll certainly be talking to Joe and the team at Penny and Sinclair.

Mary · 17 August 2023

★★★★★ 5/5

Google

We rented a property through Penny & Sinclair as tenants for over 4 years. They are an excellent estate agent. The property was well looked-after. Both the check-in and check-out processes were smooth and easy. We were never charged any unfair deductions of deposit. Every time we needed support, the agency was responsive within reason. I would highly recommend them.

Bogomil · 10 March 2026

★★★★★ 4/5

Trustpilot

Strong service overall, but disappointing post-completion handling

Sean at Penny & Sinclair was professional, responsive, and helpful throughout the sales process, and played an important role in getting the transaction completed smoothly. However, we were disappointed with how a post-completion issue regarding the condition of the property was handled, as it was not resolved satisfactorily. Overall, a positive experience, albeit with a disappointing final aspect.

Constantinos · 24 March 2026

★★★★★ 5/5

Google

I have an annual extended stay in Oxford and have stayed in flats with Penny & Sinclair for two years and the level of service and communication is exceptional, particularly from Lillimai, Amber, and Lisa. Further, the level of care and concern is exceptional. After a long journey, I realized that I'd left my phone on the coach and the staff were so helpful, resulting in me recovering my phone very quickly. I plan to continue working with Penny & Sinclair in the future because they are easy to work with and have exceptional flats in good locations.

Richard · 27 June 2024