Penny and Sinclair Oxford reviews

★★★★★ 5/5

Trustpilot

Lucy and Chelsea were super amazing

Lucy and Chelsea were super amazing. They are the nicest and most professional estate agents I have ever encountered.

Dennis · 20 September 2025

★★★★★ 5/5

Trustpilot

first time landlord

Lucy and her team were thorough and prompt in sorting out what was needed to let our dear home. It was our first time letting our first time home, so you may imagine we were sentimentally attached. Lucy and her team supported us throughout the journey, and we felt confident in their expertise.

Marc · 25 June 2024

★★★★★ 5/5

Trustpilot

Great Experience

Chelsea and Helen at Penny & Sinclair made finding a new house to rent effortless. The whole experience was seamless from start to finish. They proactively assisted us in finding a suitable property and were flexible with viewings. They answered all our questions quickly, and we are now all moved in without an issue. We would definitely recommend them to anyone looking to rent in the area.

Luke · 13 September 2025

★★★★★ 5/5

Trustpilot

We have rented out our apartment in Oxford

We worked with Penny Sinclair for the last year and their customer service has been exceptional from the very first interaction. They provide excellent advice and are knowledgeable and continually update us about legal changes. They respond and resolve quickly any issue and are thoroughly professional. Highly recommend them.

Sarah · 18 February 2026

★★★★★ 5/5

Google

Just exchanged contracts on buying a property. When you are buying you get no say over the estate agent as the seller chooses. But luckily in this case Sean from Penny and Sinclair was very pro- active in liaising with the sellers and the …

John · 16 May 2025

★★★★★ 5/5

Google

A swift process with a great experience. Chelsea is a star. Always available, she provided special documents that my case required without any delay, even though their nature was not standard! Top quality.

Mateusz · 25 August 2023

★★★★★ 5/5

Google

Rebecca Shaw managed the property I rented for over three years and was nothing short of incredible. She handled every issue with professionalism and efficiency, often resolving problems within 24 hours. Her dedication and attention to detail made the entire rental experience completely stress-free. I highly recommend her!

Mathias · 25 March 2025

★★★★★ 5/5

Google

Penny and Sinclair and their agent Sean Herdman-Low gave us as purchasers a five star service. We were kept well informed at every juncture, repeat viewings were readily facilitated and Sean worked hard to keep the process moving as a …

Celia · 16 June 2025

★★★★★ 5/5

Google

I am so impressed with my experience selling my flat with Penny and Sinclair in Summertown. The brochure produced was well written, with great photos and floor plan, and turned round very quickly. From start to finish Sean Herdman-Low at Penny Sinclair has been a pleasure to work with, from suggesting a sensible, honest price for the property, to being so proactive in both finding good buyers and then ensuring that the sale progressed well, keeping communication flowing between myself, the buyer and the solicitors. When away, Sean’s excellent colleague Sophie Kaylor stood in, ensuring there was never any lag in the process. I would definitely use this company again, and am happy to recommend them, based on my own experience.

Yvonne · 25 August 2023

★★★★★ 5/5

Google

Penny & Sinclair is the number 1 on my recommendation list - that position had been vacant until I started to work with them early this year. Working with P&S has been an absolute pleasure - all the members on their team are very professional, organised, particularly nice and respectful. I believe they have a special company culture - something secrete that makes every aspect of renting most efficient, relaxed, and heartwarming. Both Chelsea (Senior Lettings Negotiator) for renting the property and communication with the landlord, as well as Rebecca (Senior Property Manager) for the maintenance issues have been most supportive. The colleagues for out-of-hour service always give the best advice and deal with any emergency in a timely manner.

Na · 25 August 2023

★★★★★ 5/5

Google

I've been renting through Penny and Sinclair, with Rebecca Shaw as our property manager, for nine months now. The company is exactly what you would hope for in a letting agency. Every time something has come up (when we wanted to paint, when there was a mould issue that required some repairs, when the washing machine broke down), Penny and Sinclair has not only responded quickly, but also sorted out the situation in a very timely manner. Very happy with this company!

Adam · 25 August 2023

★★★★★ 5/5

Trustpilot

Thank you Penny and Sinclair

We've been rental tenants with Penny and Sinclair for several years and Joanne, our property manager, has always been excellent. If we've ever needed to report a problem, she responds promptly and works with our overseas landlord to get things fixed. Having had my fair share of rental horror stories, it's lovely to be with an agency that genuinely cares about it's tennants and it's landlords.

Lauren · 23 August 2025

★★★★★ 5/5

Trustpilot

Responsive, kind and professional

Everyone we have been in contact with from Penny & Sinclair have been kind, helpful, responsive, and clear in their communication. The interactions have been very smooth, and this has made both moving in and out almost completely stress-free.

Mau · 13 April 2026

★★★★★ 5/5

Google

I have recently purchased a property in Oxford. From viewing to completion to after-completion care, the team of Sean, Deborah, Alice and Jack worked extremely hard to ensure the process as smooth as possible. I would recommend them to friends, and have no doubt in recommending them to anyone who would sell or buy a property in Oxford.

Leslie · 10 October 2024

★★★★★ 5/5

Trustpilot

Achieved a very good price for the…

Achieved a very good price for the property. Ensured I was updated at all stages. Easy to deal with. Overall, very good service.

Steve · 16 July 2026

★★★★★ 1/5

Google

Penny & Sinclair was managing my house in Oxford for short rental . In 6 month, I was charged a lot of cleaning fees and also my payment for them to manage the property. When I got my house back it was really dirty and disgusting. I sent photos to them and never got any response. I would not recommend them as they charge a lot but don't really look after your property.

Mariana · 29 October 2023

★★★★★ 1/5

Trustpilot

Landlords avoid if you want client service

Despite being a loyal client of Penny & Sinclair their lettings service / property management has become untrustworthy - wrong dates on tenancy agreements (they indicate their landlord clients should correct errors - surely there shouldn’t be errors in the first instance? not least dates of tenancy!) reduced frequency of property inspections (their terms of business (professional obligations) stipulate inspection frequency which has not been adhered to), shortfall on tenancy deposit (the tenancy deposit does not represent 5 weeks of rent which landlords should be protected with) leaving landlors exposed if there is property damage that could potentially be at least partly protected (stating it’s “not their policy” to check the tenancy deposit amount), prolonged response times that need chasing, trying to excuse it all with a “heavy workload”! Over £1k in property management fees for a year and all I received as a landlord was two property inspections which I even had to ask to take place. Landlords look elsewhere if you want reliable service and accurate tenancy deposit protection.

Sam · 11 April 2023

★★★★★ 5/5

Google

We have recently bought a house via Penny & Sinclair, Summertown. There were a number of difficulties up the chain in our purchase and Kate was excellent, tenaciously handling every problem, holding the chain together and keeping everyone informed. I can't praise her highly enough.

Cas · 25 August 2021

★★★★★ 1/5

Google

The worst company we’ve ever dealt with. After 5 years of renting, they sold the house and we were forced to move out. Now, 17 days later, we still haven’t received our deposit back. …

Gabor · 16 June 2025

★★★★★ 5/5

Trustpilot

Best Renting Experience in Oxford So Far

I had an excellent experience working with this agency. The communication was always clear, transparent and timely, which made the whole process much easier to navigate. I viewed properties with several different agencies over the past three weeks, and this team stood out as the most professional and well organised.

Gordon · 3 December 2025

★★★★★ 1/5

Google

The worst letting agents in Oxford. They will bully you out of the house because they want more money. Repairs are done few years after reporting. They don’t care about tenants, they don’t listen when I explained my circumstances. They will falsely accuse tenants for breaching contract but they took their time (3 years) to repair leaking water through the lightbulb. Never again!!

Anita · 26 April 2024

★★★★★ 5/5

Google

A real pleasure to sell our home through Penny and Sinclair. A big thank you to James, Kate and the team for their excellent professionalism, and a special thank you to Deborah for all her brilliant work managing the viewings.PositiveResponsiveness, Quality, Professionalism

JohnC · 24 November 2021

★★★★★ 5/5

Google

"Working with Sean Herdman-Low and Jack Wollner from Penny & Sinclair was exceptional! Their expertise and genuine dedication made the whole experience smooth and rewarding. They guided me through every step with professionalism and care. I wholeheartedly recommend Sean, Jack, and Penny & Sinclair for their outstanding service and commitment to their clients."

Sarp · 28 November 2023

★★★★★ 5/5

Google

The service my tenants have been experiencing from Liana has been first rate. Always very responsive, professional, organised and thorough, she takes great pride in her work and is clearly proving to be a great asset for Penny & Sinclair.PositiveResponsiveness, Quality, Professionalism, Value

Stephen · 25 August 2021