Trusted Agent profile · Oxford
★★★★★
302 reviews across 2 platforms
Mayfield House, 256 Banbury Road, Oxford, OX2 7DE
Penny and Sinclair's office in Oxford, at Mayfield House, is rated 4.7 out of 5 across 302 reviews on two platforms, including 146 Google reviews rated 4.7.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
TrustpilotReassurance at a time when it is much needed.
Farzana is the lovely calm and professional person you need at what can be a very stressful time. Everyone in the team I spoke with was great too and the solicitors they recommended were ace.
Thank you very much for this excellent review. We really appreciate you taking the time to share your feedback.
5/5
TrustpilotTrue professionals
We approached many agents with our particular needs and were getting concerned that we wouldn’t find the right property. We then received a call from Georgia who, quite impressively, remembered our requirements and advised us about a property about to be listed. The property was ideal so we really are grateful for Penny & Sinclair for actually keeping our details on file and thinking of us when the perfect solution presented itself. We also had a couple of changes to the dates which were handled courteously and professionally without making us feel like we’ve just ruined someone’s day
Thank you very much for this excellent review. We are so pleased you have been happy with the service you received and we really appreciate you taking the time to share your feedback.
5/5
GoogleSean and his team at Penny & Sinclair in Summertown could not have been more professional, courteous and helpful. I would recommend them 100%
Thank you for this five star review and for taking the time to share your feedback. We are so pleased you have been happy with the service you have received.
5/5
GoogleA real pleasure to sell our home through Penny and Sinclair. A big thank you to James, Kate and the team for their excellent professionalism, and a special thank you to Deborah for all her brilliant work managing the viewings.PositiveResponsiveness, Quality, Professionalism
Many thanks for your feedback and fantastic review.
5/5
GoogleWill Davis acted as agent for the seller for a house in Jericho I have just bought. It is only fair to say that he simply cannot have done more to make the process (which for boring reasons was slow, and not always straightforward) go …
5/5
GoogleSean is always efficient and helpful!
Thank you very much for this five star review. We are really pleased you have been happy with the service you have received.
5/5
TrustpilotHelpful, efficient, and convenient!
The team was super helpful in organising my stay for 4 weeks in Oxford. I was really happy with their level of professionalism and quick responses, also during my stay when there were small issues with the apartment. I couldn't recommend them more highly, they really made the whole process easy and stress-free. The linen changes were a nice little touch that was appreciated. Thanks especially to Amber Littlechild and Lillimai Patrick who took care of my stay and all of my questions from the start.
5/5
TrustpilotThank You to Penny & Sinclair!!
Since partnering with Penny & Sinclair (Georgia Guy) back in July 2022 for short-let rental needs, it has been such a fantastic experience. When traveling outside the US (where I permanently reside), locating short-let rental properties can sometimes be overwhelming but Penny & Sinclair have made it a seamless process with their communication, kindness, and more importantly to ensure they provide property options that best fit me and my families needs. I highly recommend Penny & Sinclair for all rental needs and more!
Thank you for this wonderful review. We are so pleased you are happy with the service you have received and thank you for taking the time to share your feedback.
5/5
Googlethanks Liana for your very professional approach for your customer. With your prompt help, those problem at the property has been dealt within a half day via Chris @ HPG Solutions Ltd. Many thanks as usual !PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for taking the time to provide your feedback and the five star rating.
5/5
GoogleRenting through Penny & Sinclair, with Chelsea as our main contact, has been a breeze. All paperwork etc during the approval process was smooth and timely. Then when we eventually fetched our keys, we got a lovely welcome box and bag and it was an incredibly smooth process. The inventory we received was slick and detailed with an easy way to make edits and updates through my phone. All queries and issues have been dealt with in the most professional, friendly and efficient way which makes our lives as tenants so much easier. Highly recommended!
Thank you very much for this great review. We really appreciate you taking the time to share your feedback.
5/5
GoogleWe were very impressed by Sean's service in connection with the sale of our house in North Oxford. We had intended to invite 4 of the best-known Agents to value the house but Sean at Penny and Sinclair was the first to come and we were so impressed by his knowledge of the market that we cancelled the others. We agreed a sale quite quickly and during the usual formalities prior to exchange of contracts and completion he was readily available to answer questions and chase solicitors when necessary. Guy Faber
Thank you for this excellent review, we are really pleased you have been happy with the service you have received and we really appreciate you taking the time to share your feedback.
5/5
GoogleI would like to express my appreciation of the excellent care, promptness, efficiency, and professionalism with which Liana has managed my flat and looked after the property as well as the tenants, keeping us all happy. Thank you Liana!
Thank you very much for the five star review and feedback.
5/5
TrustpilotBuying a property in Oxford
While searching for a property to buy in Oxford we had experience dealing with several local estate agents and Joe from Penny&Sinclair stood out thanks to his pleasant and attentive attitude to us as buyers. Joe tried to understand what our requirements are and offered multiple properties that could suit us. This strategy clearly benefits both buyers and sellers and so I would warmly recommend P&S to anyone selling or buying a property in Oxford.
Thank you for this great review. We are really pleased you have been happy with the service, and we really appreciate you taking the time to share your feedback.
5/5
Trustpilot5* - Very Positive Experience
I have not yet moved into my rental property, but the experience I have had so far with Penny & Sinclair has been really positive. Nathan Tan, the lettings manager, has been great every step of the way. He arranged an in-person viewing for me the following day after I called, kindly waited for us at the property after we were delayed due to traffic, and was very helpful whilst showing us around.Since the viewing Nathan has sent regular updates regarding my application, responding to emails and answering all of my questions promptly. Overall a very positive experience - thank you!
Thank you for this wonderful review. We are really pleased you have received a great service from our team and we would like to thank you for taking the time to share your feedback.
5/5
Trustpilot"I had a great experience with Penny…
"I had a great experience with Penny and Sinclair.The property manager Mam Nafeesa is extremely helpful, she gives you prompt reply of all the issues, keeps following up and updating you.
3/5
TrustpilotGenerally Hands-off, but Unprofessional Treatment upon Moving Out
It is also to be noted that this review was submitted three times to Penny and Sinclair on their website. It seems that they only accept positive reviews and have few, if any, reviews representing tenant experiences. We decided to rent a property managed by Penny and Sinclair in February 2021 - the initial process was all professional and well managed, as was the move-in and key collection. In general, the agents were hands-off and rarely made any contact with us. When we raised issues about the mildew/damp present in the property when we arrived (it was taken unseen), this was handled well and some remedial work was carried out. Likewise, when we requested some items to be removed this was also facilitated. Our move out was also arranged smoothly - with new tenants being secured quickly. The sad part, however, is that in relation to our deposit and after moving out the friendly communication entirely ceased. Our response to the inventory was not acknowledged and decisions about the deposit were made by the landlady and agent without any consultation on our part. In the end, £150 was deducted for cleaning a number of minor issues in a copy-paste email that ignored our previous communications. Quoting from the independent clerk, the defects included "tiny pieces" and dust seen on the carpets in the hallway and bedroom and a number of "wipeable marks" on the wardrobe and kitchen draws/shelves as well as some scale left on the shower and sink. We made an enquiry immediately in response to the quote to ask for more information: "The property is in a generally very clean condition and we explained that it needed a minimal vacuum and some surfaces to be wiped. We offered some fair apportionment of the clean with the landlady because a full clean would count as betterment." Eventually we received a quasi-legalistic email wrongly (and, unlawfully) claiming that "we ask our tenants to ensure that the property is professionally cleaned." This, of course, would be an illegal charge under the Tenant Fees Act. In fact the move-out document also wrongly stated that because of Covid-19 a professional clean was required (albeit elsewhere, different wording was used): "During the current COVID-19 outbreak you are required to ensure a professional clean is conducted at the end of your tenancy". Initially, nobody was prepared to talk to us over the phone. When we did manage to talk to the agent about the quote and what services would be included in the clean the agent was rude and derisive: she talked over me, laughed at me as I was trying to explain what it was we were concerned about and her comments were condescending and grossly exaggerated the (un)cleanliness of the property. The agent stated that the carpets were "some of the worst she had ever seen" and termed them "horrendous". When I pointed out this was both very rude, inaccurate and an exaggeration she conceded that her comments were exaggerated and apologised for the rudeness - an apology that was accepted. At no point did we deny the need for further cleaning (see initial comment above). All that was asked was that the clean would not go beyond the minor defects highlighted in the report and/or that if the landlady wished to have the whole property cleaned, that the cost would be apportioned fairly to reflect its generally clean status. In the end, it was explained that the cleaning had already been carried out and that it was supposedly limited to the defects mentioned on the report. All that unpleasantness because of their failure to listen. We never objected to having a deduction made from the deposit and would likely have agreed to the charges at the outset - we just wanted the agency to treat us respectfully, include us in the decision making and communicate with us. We requested the repayment of overpaid rent - something that was never mentioned by the agents (although it is possible they may have eventually notified us) - and received the funds promptly and in our account around ten days after the end of the tenancy.
Thank you for taking the time to share your feedback and I am very sorry you have not been completely satisfied with the service from Penny & Sinclair. I am course pleased to read that the check in and property management you received whilst living in the apartment was efficient and satisfactory. I have reviewed the notes made last year following your check out and the deductions were made following recommendations on the inventory carried out by a third party inventory clerk. This included carpet cleaning and additional cleaning throughout the property. The bulk of the £150 deducted I can see would have been to cover the carpet cleaning of which you were provided with photos to explain why this was required and I understand in addition to this a member of staff explained that there was the option to dispute the decision with TDS. I am sorry you felt you were treated unfairly and not listened to. The return of your remaining deposit was returned under TDS guidelines and the additional rent within 11 days of the end of your tenancy. We pride ourselves on our customer service and take all your comments on board. If you would prefer to discuss this further I would be more than happy to talk with you. Please call 01865 318013 or email lizanne@pennyandsinclair.co.uk
5/5
TrustpilotRecent Sale
I just wanted to say that Penny and Sinclair (Summertown Branch) provided an excellent service, and were very knowledgeable, helpful and supportive at all stages of the at times complicated and challenging process of selling my mother’s home. Their attitude was always extremely positive and they excelled in presenting her home in the most attractive light.Thanks so much to yourself and Alice for all your efforts, I hope you both have lovely Christmas holidays.
5/5
TrustpilotFive Star Service
For over four months, while staying in different flats in different parts of Oxford, I received nothing but first-class service from Amber and the short let team at Penny & Sinclair. Amber also provided invaluable assistance in lining up suitable flats for me in the months before my arrival from the United States. I don't normally write reviews, but, in this instance, I am happy to both highlight and express my appreciation for consistently outstanding performance.
5/5
GoogleIt was an absolute pleasure to work with Will on our purchase of our new home in Summertown. We managed to complete in under five weeks in order to make the purchase possible because we needed to renovate before moving out of our …
5/5
GoogleSean and Alice at Penny & Sinclair recently helped us with our new family house purchase in Summertown. We relocated to Oxford from the US and were unfamiliar with the UK housing market. They were always on hand to walk us through the process and also passed on valuable recommendations for solicitors and survey agents. They are well informed and very reliable, we would definitely recommend.
Thank you so much for your wonderful review. We really appreciate your feedback and the five star rating.
5/5
GoogleThroughout the whole sales process Sean was consistently involved providing both professional and friendly support at all times ensuring a timely exchange of contracts was achieved. Thank you Sean.
Thank you very much for this wonderful review. We are so pleased you have been happy with the service you received.
5/5
TrustpilotExcellent Support 🌟
Joanna, our property manager, has been incredibly helpful with any issues we’ve had in our apartment. She responds to emails quickly, stays on top of things, and always does her best to assist. Her professionalism and reliability are truly appreciable.
5/5
GooglePenny & Sinclair handled my tenancy agreement procedure amazingly well and very professionally. I was specifically in contact with Amy Needham, who as a Lettings Manager guided me through and politely ensured that all the required steps are completed in time. She was always quick at responding to questions, making the whole procedure look simple. Without a doubt I would confidently recommend Penny & Sinclair for anyone looking to buy or rent a new place.PositiveProfessionalism
Thank you very much for this 5 star review, we really appreciate your feedback and taking the time to share your thoughts.
5/5
TrustpilotFriendly, positive and professional
I recently sold my house with Penny & Sinclair and I would wholeheartedly recommend them as agents. Angie who did all the hard work was excellent - her original estimate of the value of the house, her encouragement and wisdom to hold out for higher offers when we had the offers from developers, her determination and enthusiasm to find people well suited to the house who really wanted to live there, and her friendly, positive, optimistic and professional approach throughout were all spot on and very much appreciated. I was pleased with how the process went and that it was completed within my timeframe.
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