5/5
Oxpens college is an amazing place to study xx
Agent replied
And College and County have helped us find an amazing place to live? Mark

Trusted Agent profile · Oxford, Oxfordshire
Verified
★★★★★
478 reviews across 2 platforms
9-10 St Clements, Oxford, Oxfordshire, OX4 1AB
College and County's office in Oxford, Oxfordshire, at 9-10 St Clements, is rated 4.5 out of 5 across 478 reviews on two platforms, including 471 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have used College and County for over 10 years to manage my properties. They provide a very professional and friendly service. The management side of the firm ...Read all 3 from landlords
when the council changed the banding on our property without any warning, they expected us, the tenants (as part time students), to pay the difference in cost ...Read all 4 from tenants
We are a multiple Sunday Times award-winning lettings agent in Oxford and our main focus is treating you honestly and fairly, whether you're a landlord or tenant. We believe in ethical lettings. This means no excessive renewal fees, reasonable and justifiable rates, and deposits returned in full where possible.
The Trusted Agent 2026 results for College and County, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
Oxpens college is an amazing place to study xx
And College and County have helped us find an amazing place to live? Mark
1/5
Horrible experience. If you have a problem with your letting property they will make it worse. I had let with them for a year. I will never ever ever even think of doing it again. Hope this helps.. run away if you’re still in time.
5/5
Very responsive and helpful, sorted out any issues promptly and clearly
Thank you Felix. I am delighted that the team have been able to provide a service that moves you to post a review. Mark Crampton Smith - Managing Director
5/5
Ed was very helpful throughout my letting agreement process. Top guy!
5/5
We had a fantastic experience with this agency. I highly recommend.
3/5
Not listing the property i was interested in
Sorry Shirley, I am not sure that I fully understand........you are disappointed that we were not listing the property that you were interested in renting? We list property at the instruction of the Landlord. If in this instance another agent was chosen to list the property, that is beyond our control. Please do feel free to contact me directly if there is anything further we can help you with? Mark Crampton Smith - Managing Director
5/5
We found C&C very helpful and straightforward throughout and would definitely recommend them again.
Thank you for your commendation. I am delighted that you have found the team helpful and straightforward with the letting of your property. It is important that we find the right tenants for you, as this will ensure that managing the property is straightforward too! Do let us know if there are any problems going forward..... we may well know the best strategy for resolution!
5/5
Extremely helpful with the moving in process, very responsive via email and happy to help with any forms.
5/5
I had a good experience with College and County. They were very helpful in answering my questions.
5/5
Very pleased with their service. Professional and friendly. Highly recommended!
I am delighted that you feel minded to leave a review, and that you can recommend us. Thank you James. Mark Crampton Smith Director.
5/5
CHANGING OVER OF OUR TENANT WAS HANDLED REALLY EFFICIENTLY!
Great news Russell!! Really pleased to hear it. We firmly believe that by looking after good tenants we are acting in the best interests of our Landlord clients too! Thanks for taking the time to let us know how you found the experience.
5/5
Helpful and efficient team, kind and flexible agents.
Thank you Istvan. I am delighted that you have found the team so accommodating. Please do contact me directly should you notice any way in which we could improve the customer experience. Mark Crampton Smith - Managing Director.
1/5
Incompetent, rude and lazy.
Doesn't seem a very Funky, or Buddhist thing to say about us........? We cannot find you in our database..... not sure if you have ever had any dealings with us? Perhaps you could contact me directly if you have any concerns about our levels of service? Wouldn't want any bad Karma to come from this? Mark Crampton Smith - Managing Director
5/5
College & County are a helpful and efficient lettings agency.
Hi Andy, thank you for taking the time to offer some feedback. We certainly do try to be both!
5/5
Great experience, super helpful and fair!!
Thank you for taking the time to post a review Sebastian, I am delighted that you had a "great experience," and will pass on your comments to the team. Mark Crampton Smith - Managing Director.
5/5
CHANGING OVER OF OUR TENANT WAS HANDLED REALLY EFFICIENTLY!
Great news Russell!! Really pleased to hear it. We firmly believe that by looking after good tenants we are acting in the best interests of our Landlord clients too! Thanks for taking the time to let us know how you found the experience.
5/5
Great attitude from everybody I've ever dealt with at College and County. It is no wonder they continue to win so many great awards. Proper customer service where the focus is on fairness on all sides. Love it.
1/5
Agency prioritises landlords over tenants.
If by that you mean we act for the landlord, you are indeed correct; however we take our duty of care to our tenants very seriously, and if you consider we have failed in this respect, please do contact me directly in order that I can properly investigate your concerns and take any action required. Mark Crampton Smith - Managing Director
5/5
Friendly staff and good communication! Highly recommend!
5/5
Really helpful throughout the letting process!
Thanks for the feedback Josh. Do let us know how the rest of the process works for you....... we are quite excited about our new maintenance reporting system but would be keen to see what you make of it?
5/5
It was a very good experience. Whenever I did have a problem or question, they anwsered or solved it asap. The flat was in very good conditions and good price. 100% recomended!
1/5
Avoid at all costs. I did not have a good experience while being a tenant, left the property without a working toilet for 2 weeks. Unbelievable
4/5
Rating only, no written review.
5/5
seem good so far
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
College and County's Oxford office has 478 reviews across two platforms: 471 on Google, 7 on View Agents.
College and County Oxford is rated 4.5 out of 5 across all 478 reviews, and 4.4 out of 5 on Google from 471 reviews.
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Jeremy wrote: "I have used College and County for over 10 years to manage my properties. They provide a very professional and friendly service. The management side of the firm ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, James wrote: "when the council changed the banding on our property without any warning, they expected us, the tenants (as part time students), to pay the difference in cost ..."
Yes. In The Trusted Agent 2026 awards: College and County, Oxford won Trusted Agent.
College and County Oxford, 9-10 St Clements, Oxford, Oxfordshire, OX4 1AB.