Trusted Agent profile · Oxford
★★★★★
1,055 reviews across 2 platforms
Mayfield House, 256 Banbury Road, Oxford, OX2 7DE
Part of Carter Jonas, see every office.
Carter Jonas's office in Oxford, at Mayfield House, is rated 4.5 out of 5 across 1,055 reviews on two platforms, including 545 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Carter Jonas Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Sue Linfoot @ Carter Jonas
Susan (Sue) Linfoot has been an outstanding representative of Carter Jonas whilst dealing with our house selling efforts. She has always been polite, friendly, helpful and very prompt. She does credit to the agency - whose services and staff have always been first class.
5/5
TrustpilotSam J was great
Sam J was great. Straightforward and clear. Fast communication and no mind games/ messing about! Responded in a timely and clear way which was appreciated.
Hi Rebecca, thank you for your review. It's great to hear that you received such a communicative service from Sam! Please do let us know if there's anything else that we can help you with.
5/5
TrustpilotFantastic
Really impressed with Carter Jonas! We have dealt with many estate agents over the past couple of months and Carter Jonas were by far the best. Fiona was friendly, informative and knowledgeable and really helped our process move along easily and efficiently. Would highly reccomend Fiona and the team at Carter Jonas, thank you!
Hi Jodie, thank you for your review. We are so pleased to hear that Fiona helped to make your process run as smoothly as possible during your time with us. Please do let us know if there's anything else that we can do for you.
1/5
TrustpilotRidiculous "New Renovation" expectations for an aging property - Beware
I lived in a property managed by this agency for 2.5 years. The house itself was quite old, with aged facilities that had clearly seen many years of use before I moved in. However, the biggest issue arose during the checkout process.
Hi Wilson, we’re sorry that you were dissatisfied with your check-out. That isn’t the experience we want anyone to have with Carter Jonas. Providing a professional and fair service to tenants and landlords is extremely important to us across all our services. Our check-out process relies on the agreed check-in inventory, taking into account the overall condition of the property at the start of the tenancy as well as expected wear and tear. We recognise disagreements can arise which is why we fully support the independent adjudication process as a fair and impartial way to resolve such matters, and we always respect the outcome. Thank you for taking the time to leave the review.
5/5
TrustpilotExcellent Experience with Kate Stevens at Carter Jonas
Carter Jonas (Kate Stevens) did an excellent job in finding our flat. She was super responsive, knew the property well, quick for organising visits, on the ball for getting the lease signed and more. It was a smooth and painless process. We would strongly recommend Carter Jonas and Kate Stevens in particular.
5/5
TrustpilotExceptionally kind and helpful
We viewed a property with Carter Jonas and had a very positive experience, and are delighted with the property we are now renting. Christopher (who led the viewing and coordinated the letting process) and his colleagues Tanya and Kate were all exceptionally kind and helpful.
Hello, thank you for your review. We are delighted to hear that you had such a positive experience with our team in Oxford! Please do not hesitate to get in touch if you need anything at all.
5/5
TrustpilotCarter Jonas Fulham Branch recently…
Carter Jonas Fulham Branch recently assisted me in marketing my Fulham Flat for rental purpose. Special thanks to Sam Jarvis and rest of the team who have been very helpful and kept me informed throughout. Sam also extended extra help to me in preparing the flat for the tenancy. Thank you
Hi Khurram, thank you for your review. We are so pleased to hear that you felt so supported by our Lettings team in Fulham when trying to rent your flat! Please do not hesitate to get in touch if your need anything at all.
5/5
GoogleMyself and my friend both struggled immensely to find suitable accommodation as students, until we spoke to the staff at Carter Jonas. Tanya Hall in particular was of immense help to us. She answered all our queries in a fast, friendly and professional manor and was able to guide us through the whole process of renting independently for the first time. Even still she is still extremely helpful with any issues that we have had. Thanks Tanya, for all your help!
Hi Jack, thanks for the wonderful feedback! We're very happy we could help facilitate your student accommodation for you. If you need us for anything else, you know where we are.
5/5
GoogleI would like to say a big thank you to Tanya because she shows her professionalism. Tanya helped us with the search for an apartment to rent and pointed out a really good one for the family. The whole process ran very smoothly. She also helped us solve the problems related to transferring utility bills to our names and amending the contract. I highly recommend her services and the entire agency. If I had to change the apartment, I would also choose Carter Jones and I would contact Tanya H. I especially recommend it to people who have just come to the UK to study or work and are not fully aware of how the UK market works. Thanks a lot!
Hi Jagoda, thank you for taking the time to leave such a lovely review! We're very happy to have been able to help you find a rental apartment for your family, and are here if you need us for anything else.
5/5
TrustpilotExceptional Service
My partner and myself recently purchased our new home through Carter Jonas. Andrew and David did everything they could to make our purchase of our new home so easy. Phone calls were answered promptly and questions answered quickly. We were both very impressed with their efficiency, professionalism and high quality of service. Our whole process was stress free and professional. Thank you to Andrew and the team!We would definitely recommend Carter Jonas to anyone without hesitation!
Hi Tina, thank you for your review for Andrew, David and their team. We're delighted to have been able to help you to secure your new home - we hope you enjoy it! Please don't hesitate to contact us if there's anything else we can help you with in the future.
5/5
GoogleJust picked up a rental in Oxford. Imogen was super helpful every step of the way. Always prompt, clear, and efficient in communication and very eager to make the process as smooth as possible. This was highlighted by the fact that I was organising this while in Australia. Imogen was extremely considerate with time zones and everything else that could have complicated the process. Could not recommend more highly!
Hi Jack, we're so glad we were able to make the moving process as simple as possible for you. Thank you for the lovely review for Imogen and her team.
5/5
TrustpilotGreat Experience with Carter Jonas Fulham Palace Road
We have recently sold our family house of nearly 30 years in Fulham’s Alphabet Streets through Carter Jonas. We had previously dealt with Wayland Ward-Smith when the office was Sullivan Thomas, when selling my late mother’s flat in the same area.We have dealt with a fair number of agents over the years and there can be no doubt that Wayland and his team are the most professional that we have come across. Throughout the process we have had good communication with the office, viewings were handled well. We were fortunate in having a number of offers for the property and Wayland and Mandy undertook due diligence and assisted wisely in enabling us to pick the picking the best offer.Definitely would recommend.
Hello Andrew, thank you the positive feedback. Our team are always pleased to hear how well we have supported our clients. We are happy to have helped!
5/5
TrustpilotExcellent service
I instructed Carter Jonas' South Kensington & Knightsbridge office to rent out my mother's flat and manage the tenancy. After some damp issues arose, I had to work closely with the property management team, in particular Lara Thake, to have works done to then re-let the property. Lara was highly efficient and without her we would still be haemorrhaging money and not getting anywhere. Now we have new tenants going in to our newly decorated flat (after only three days on the market) and all damp issues are resolved thanks to Lara and her team.The residential property management team at Carter Jonas are worth their weight in gold and will only get the best possible results for you, whilst ensuring you are looked after, as well as your property. I could not recommend Carter Jonas more.
Hello Katherine, thank you for taking the time to leave us some feedback. We pride ourselves in making an often complicated process simple for our clients. We are happy to have helped!
2/5
GoogleI am not sure if Carter Jonas is any good for sales, but for lettings we have not had a good experience. They do not reply to emails and phone calls, and they leave everything for the last minute. They say that they will action things, but they don't. It could be because they are very busy but that's not an excuse to the customer. The only reason I reviewed them as 2 stars and not 1 is because they are professional when they answer the phones (which they don't normally do - you usually ended up on voicemails). I hope they get better so that I can update my review.
Hi Nikolaos, thank you for your feedback. We are sorry to hear that you have not had a great experience with Carter Jonas so far. If you would like to send some further details to feedback@carterjonas.co.uk, a member of our team will be happy to look into this for you. Thank you.
5/5
GoogleTanya at Carter Jonas Oxford was incredibly helpful in my recent move, and managed to get me into my home in what felt like record time. A real pleasure to work with.
Hi Guy, thank you for your review. It's great to hear that Tanya was so helpful throguhout your recent move. Please do not hesitate to get in touch if you need anything else at all.
1/5
TrustpilotThree months to return deposit with no action until landlord intervened
We had a very poor experience with Carter Jonas regarding the return of our deposit. It took over three months to be refunded despite repeated email assurances that “instructions had been given to the holding account” to process payment.
Hi Kate, we are sorry to read that your experience did not meet expectations and we appreciate your feedback. We always aim to ensure our tenants feel supported and for any issues to be addressed in a timely manner. If you would like to discuss your concerns in more detail, please feel free to contact us at feedback@carterjonas.co.uk and a member of our team will be happy to look into this further with you. Thank you.
5/5
GoogleThe rental market is so stressful and Jenna and the team took all of that stress away. We needed a super fast turn around due to a house purchase that fell through and Jenna pulled out all of the stops. Thank you to all of the team at Carter Jonas.
Hi Louise, thank you for your review. We are so pleased to hear that Jenna and the team were able to make the rental process as stress free as possible for you. Please do not hesitate to contact us if there's anything that we can help you with.
5/5
TrustpilotHouse sale
Throughout the sale of my Uncle's house Andrew kept me up to date at all stages of the process. He was diligent, compassionate and got the sale of the house over the line despite a few bumps in the road. I would not hesitate to call on Andrew again in the future.
Hi Jason, thank you for your review. It's great to hear that you had such a great selling experience with Andrew. Please do let us know if there's anything else that we can help you with.
5/5
GoogleJulia, thanks for your help. Recently worked with Julia on a case. I would like to say thanks very very much to Julia for pushing the process moving and meeting my deadline. She is very active making things happening. She was carefully managing both parties expectations, giving professional suggestions, maintaining effective communications with all parties and mitigating blockers. I am so happy Julia was on my case. Rick
Hi Rick, thank you for the great review. It's great to hear that Julia was able to provide you with such a positive experience. Please do get in touch if there's anything else we can help you with.
2/5
TrustpilotAgent was polite and well spoken but we…
Agent was polite and well spoken but we were completely misled on a property that we fell in love with. We were not informed that the sewage comprised a cesspit which under current environmental law is illegal. The owner would not take responsibility, provided a fake quote for a septic tank and then the wrong percolation test. We spent £1400 to have it professionally looked into to find that it would cost £23k to put right. We still wanted to go ahead mainly because of the location being close to our grandchildren and the little cottage which we felt was ideal for downsizing. The”pastureland” is waste land and accommodates the overflowing sewage from the house.It is riddled with horsetail , underneath, the owner disclosed later “might be” a mine. We still wanted it! We had offered £20k over the exacting price we had the cash ready and were willing and able to spend out on making good the land. Once the drainage issue was sorted, we arranged a house survey at which point the vendor pulled the plug, he was bullying us into going ahead with solicitor, searches etc before the house survey was done. Our solicitor had firmly advised us not to spend any more money until the house survey was done. I feel Carter Jonas colluded with a cover up, failed to disclose the issues with the sewage and the adjoining land and we now wonder why were we being cornered? A very upsetting experience all in all and a great loss of time and money for us.
5/5
GoogleWorked with Tanya over the past month to get us the house we wanted. She was so helpful, with everything and kept us in the loop throughout everything. 100% recommend x
Hi Faye, thank you for your review. We are pleased to hear that Tanya was able to help you secure your new home! If there's anything else that we can help you with, please do let us know.
5/5
TrustpilotRestored my faith in Estate Agents!
After a long, painful relationship with another agent, Carter Jonas in Fulham Palace Road were a breath of fresh air! Always contactable (even on weekends/bank holidays much to my surprise!), honest (which is a rarity in this game), friendly, with the right level of enthusiasm, easy to talk to and upfront. As a Landlord it is so iimportant to have continuity, I got to know the whole team who were always a delight, happy to answer any questions, quick to respond and most importantly trustworthy. I never felt they were spining a yarn! I'm so happy to be working with Igor, Ana and Zoltan - they have found me lovely tenants so I am a very happy landlord. I really cannot recommend highly enough!
Hello Fatima, thank you for writing such positive feedback. We aim to provide honest, helpful and tailored advice to our clients. Do not hesitate to contact us in the future.
5/5
GoogleWe viewed a property with Carter jonas Oxford all enquiries regarding the property was answered thoroughly. Nothing was to much trouble excellent communication with all the members of staff. Tanya was extremely professional and polite.nothing was to much trouble very thorough and quick responses.we love our new home thank you so much
Hi Gillian, thank you for your review. It's so great to hear that you had such a positive experience with Tanya and the team and that you are settling in well at your new home. Please do let us know if you need anything at all.
5/5
GoogleCarter Jonas has been wonderful and incredibly easy to work with throughout the start of our tenancy. They have been consistently available for any query, no matter how small. Our primary point of contact, Rachel, has been on top of every concern and went above and beyond to help us resolve an issue with Openreach to get our internet sorted. Their efficient tools, detailed inventory checklists, and prompt responses make for an exceptional service. This is by far the best experience I’ve ever had starting a new tenancy!
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Tell us what you need and we'll put you in touch. Carter Jonas Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
