Carter Jonas Lettings Oxford reviews

★★★★★ 5/5

Trustpilot

In safe and experienced hands

Having managed an old property letting for 26 years I decided to place the renovation - much needed - and management in the hands of Rebecca Gee at Carter Jonas . She has project managed extensive work , which , although expensive was done to the highest standards and is entirely satisfactory . She understands completely what is required for a successful letting in contrast to what I in the past have chosen according to my own , perhaps antique , tastes. the work was done in a predetermined timeframe and estimates were adhered to . I can certainly recommend Rebecca as a sound adviser and am most grateful to her .

John · 28 August 2026

★★★★★ 5/5

Trustpilot

recently completed the sale of Burnfoot…

recently completed the sale of Burnfoot Avenue with Carter Jonas and cannot thank Leo and the team enough for their support throughout the process. Leo was professional, proactive, responsive and always willing to pick up the phone and talk things through when needed. His communication was excellent from start to finish, and he consistently kept things moving during what became a complex and sometimes stressful transaction. What stood out most was that I always felt Leo genuinely cared about achieving the best outcome and was prepared to go the extra mile when challenges arose. His advice was calm, practical and honest, which made a huge difference throughout the sale. I would also like to mention Maddie in the office, who was incredibly helpful and supportive. Nothing ever seemed too much trouble, and she went out of her way to assist with administrative issues and paperwork when I needed help. That level of personal service is rare and very much appreciated. I would have no hesitation in recommending Leo, Maddie and the Carter Jonas team to anyone looking for a knowledgeable, professional and genuinely supportive estate agency. Thank you all for your hard work and dedication.

Catherine · 8 June 2026

★★★★★ 1/5

Trustpilot

A lax attitude and a fluid application of the law. Avoid.

I have a property and am due to renew the contract with the tenant in June. The tenant has requested that they pay 12 months in advance as they are unable to provide work references in the UK. We also have a 12 month fixed term contract due for renewal in June. I asked if this was still possible, given the new renters legislation and was assured by the branch that it was. That was a month ago. Yesterday I pushed back and requested that they double check with their legal team and, of course it will not be legal to receive 12 months rent in advance from May 1st. If I hadn’t checked, it would have been June before I was made aware. This comes after the managing agent also instructed the tenant to open my mail when I suspected that something may have been missed by the mail forwarding service. She instructed the tenant to open my PERSONAL mail, rather than apologise to the tenants for any inconvenience and then forward it onto me as I had requested her to do. She then denied that she had done this, despite having copied me into the email chain where she did it and then offered no apology for breaking the law. All in all disgraceful, with a lax attitude to landlords and a rather fluid relationship with the law.

Laura · 23 April 2026

★★★★★ 5/5

Google

We had an excellent experience with Carter Jonas in Summertown, both as buyers and sellers. In 2025, we purchased our home through them and were very impressed with the experience. Ian Cattle managed the sale and was thoroughly professional and knowledgeable. He struck the perfect balance between presenting the house in a positive light while remaining honest and transparent. Because of that experience, we chose Carter Jonas to sell our own home, and Ian was brilliant. He took the time to really understand the property and the local area, and his proactive approach meant we secured a buyer quickly and smoothly. We wouldn’t hesitate to recommend Carter Jonas and Ian Cattle to anyone looking for a professional, knowledgeable, and trustworthy estate agent.

Verity · 2 April 2026

★★★★★ 5/5

Google

Could not rate this company any higher, the process was great, they were very welcoming and really helpful. A special shoutout to Tanya for looking after us. There was no pressure, no hard sell with the rental, they were very quick to reply, really helpful with the application which was made a little harder as we were living in Northern Ireland at the time but not any fault of Carter Jonas. We love the house and feel safe and secure with Carter Jonas Highly recommend this company! Steve & Louise

Steve · 16 February 2026

★★★★★ 5/5

Trustpilot

Accommodating, Straightforward, Reasonable

The letting agent we worked with, Tanya Hall, was just fantastic -- a real pleasure to work with. Besides being friendly and straightforward and accommodating in showing the property, she followed through consistently at every stage of the letting process. It was (to me) a complicated process--perhaps we were a complicated case--and Tanya was always there to answer questions promptly, to reassure, and to step in to make sure the process proceeded smoothly when it looked as if it otherwise would not. It was a pleasure and a relief to feel that we were in safe hands, that there was human reasonableness instead of an irrational and inflexible 'bureaucratic system' to engage with--and a great pleasure to find when it was all done that our confidence was well-placed.

Happily · 18 September 2026

★★★★★ 5/5

Trustpilot

Carter Jonas Chelsea and Kensington Office

Our Asset Management company have worked with Carter Jonas successfully over many years and would like to recommend Lajla Turner in the Carter Jonas Chelsea & Kensington office in particular. She is a breath of fresh air, sincere, professional and effective. A rare find in this industry

Conor · 3 August 2026

★★★★★ 5/5

Trustpilot

Carter Jonas Fulham Palace Road

We can't recommend Igor Simonov and his team at Carter Jonas on the Fulham Palace Road more highly. They were extremely professional and not only found us suitable tenants quickly, but also helped us find the relevant tradesmen we needed to get the flat up to scratch.

Susan · 13 July 2026

★★★★★ 5/5

Trustpilot

I found the Carter Jonas team extremely…

I found the Carter Jonas team extremely responsive and helpful during our search. James was exceptionally communicative, polite and friendly throughout the process. I would highly recommend Carter Jonas to friends. Thank you James for such a positive experience.

Titti · 4 September 2026

★★★★★ 5/5

Trustpilot

Birmingham Office

Birmingham Office . The customer care and service have been exceptional. Kam, you are truly the best always available, always patient, and consistently clear and transparent. You made everything effortless, and the entire process felt seamless from start to finish. Also a big thank you to Ellisia.

Trish · 12 July 2026

★★★★★ 5/5

Google

Shifting my family across the world was a daunting task, with securing a rental at the top of our priority list. Rachel Williamson and her team made our move to Oxford a great experience and as stress free as possible. Her prompt communication, ability to find a house we were happy with, and guidance through making it happen as soon as possible was second to none.

Reed · 16 February 2026

★★★★★ 2/5

Google

Where do I start? Sammy, our agent, has been absolutely fantastic, as helpful and responsive as anyone could hope for. The agent who showed us around the property was also brilliant. If this review were based solely on the Carter Jonas team, it would easily be five stars. Unfortunately, the entire experience was severely let down by their chosen referencing company, Blinc Referencing. The process with Blinc was nothing short of a nightmare. They requested an excessive amount of information, then repeatedly lost the documents we provided. After uploading the same documents again, they rejected them simply because they came from the same IP address, completely unreasonable. Despite a spotless 6+ year rental history, never missing a payment (even through Covid), a combined income more than 35x the monthly rent, and perfect employment references, we were somehow deemed not suitable. The referencing process dragged on for over a week, causing a great deal of unnecessary stress for no clear reason. Carter Jonas could significantly improve their tenant experience by choosing a more competent and reliable referencing partner. Until that happens, it’s hard to recommend the process, no matter how good the agents themselves are.

Harrison · 16 August 2025

★★★★★ 5/5

Google

We would like to take a moment to sincerely thank Rachel and the entire team for helping us find our first rental home in Daventry. A special thanks to Rachel, who supported us during the house viewing, and to both Rachel and Kate for guiding us through the entire process. We truly appreciate Rachel’s efforts in helping us move forward our move-in date by coordinating with the landlord, it made a big difference for us. We are also grateful for the smooth and hassle-free support provided in setting up our utilities, which made the transition much easier. As newcomers to the UK, we especially appreciate how patiently the team has responded to all our questions, both big and small, even after we moved in. Thank you once again for your continued support. Our best wishes to the entire team!

Raghavan · 16 August 2025

★★★★★ 5/5

Trustpilot

I recently sold my home through Carter…

I recently sold my home through Carter Jonas Marlborough and had a great experience from start to finish. I mainly dealt with Fred who I cannot recommend enough but also Nick and Helen who were also fantastic. They all provided clear, honest advice, marketed the property brilliantly, and kept me updated throughout the whole process.

CLARE · 19 March 2026

★★★★★ 5/5

Trustpilot

Very happy

Very impressed with Fred and the team at Carter Jonas in Marlborough. I had a tight deadline and quick turn around - and Fred was was supportive and ‘on it’ through out the sale process. I would recommend 👍

Jodie · 10 July 2026

★★★★★ 5/5

Google

I used the lettings service of Carter Jonas, Oxford to let my apartment. The entire process was smooth and nothing seemed too much trouble. I really appreciated Tanya’s experience and prompt responses (even when away on holiday) which made the process stress free. Very happy to recommend, thank you Tanya ! Update **** After renting the apartment out for a year I then asked Carter Jonas to sell my property. Kate McKinnon was superb. It was so handy to use the lettings and sales as they were always up to speed and took extra care when arranging viewings with my tenants. I feel incredibly lucky to have had such good service. Thank you !

HJ · 22 July 2025

★★★★★ 5/5

Trustpilot

Brilliant experience with Carter Jonas Marlborough

We’ve just completed on the purchase of our new family home in Manton. Carter Jonas handled the sale of our previous house and the purchase of our new house very professionally. Both Fred and Helen have been a brilliant help with our house buying experience, with particular thanks to Fred for his advice throughout and for (sadly) helping us through the probate process on our new purchase. It’s been quite a long journey but we’re thrilled with the end result!

Louise · 14 July 2025

★★★★★ 5/5

Trustpilot

If you want impeccable service come to Carter Jonas!

I spoke to a number of agents and it was clear that Rupert at Carter Jonas was by far the most personable, efficient and supportive. He was brilliant throughout the whole process, and even though he stood to gain a small commission, he treated me as a valuable and important client. I couldn't recommend Rupert and Carter Jonas more highlyl

Alix · 20 January 2026

★★★★★ 5/5

Google

I appreciate Rachel Williamson of Carter Jonas Housing Agent with her exceptional service provided during my recent property search. From our first interaction, she demonstrated a high level of professionalism and courtesy with good communication through out the process. I am really impressed with the way she delivered expertise and her customer service. I strongly recommend Rachel Williamson of Carter Jonas Housing Agency to anyone looking for a reliable and approachable person, when searching for property.

Victoria · 16 August 2025

★★★★★ 5/5

Trustpilot

Newbury Rental Flat

Recently started renting a flat in Newbury through Carter Jonas and couldn’t fault the service. Both Monica and Sarah were responsive, transparent and reasonable in all interactions. Would definitely recommend.

Callum · 22 August 2026

★★★★★ 4/5

Trustpilot

A smooth and well-managed process.

Monika and the team at the Carter Jonas Newbury office were brilliant in helping us rent our property. Thanks to their efficiency, we were able to move in just two weeks after our first viewing, and the process was smooth from start to finish.

DARCEY · 5 May 2026

★★★★★ 5/5

Google

What do you want and expect from an Estate Agent? First the best price for your property. Prior to instructing Carter Jonas I had received two independent valuations. Kate McKinnon advised me in her opinion those valuations were far too low and suggested a figure considerably higher. I was a little ambivalent but decided to instruct Carter Jonas to market the property at their valuation. Secondly to obtain a buyer. Within a few days of going on the market Kate had arranged several viewings which culminated in an offer being received. Whilst below the guide price the offer was considerably more than the other two valuations. I was prepared to accept this offer but again was advised that I should let Carter Jonas try and negotiate an increase on the offer. This they did which to my amazement resulted in a substantial increase on the original offer which I was more than pleased to accept. Thirdly professionalism, honesty and transparency. These qualities were shown throughout the transaction.Kate McKinnon kept me fully informed throughout and promptly returned my calls. I cannot recommend Carter Jonas highly enough and in particular Kate McKinnon. I would also mention Ian Cattle who seamlessly took over whilst Kate was on holiday and couldn’t have been more helpful. Thank you to you all

Melvin · 16 February 2026

★★★★★ 5/5

Google

We've recently arranged a house move with Carter Jonas, and needed it done quickly. Louise D was there from start to finish, squeezing us in on the day for a viewing and helping us through the offer, referencing and the move. Everything was in double quick time, she was always available by email or on the phone and always supportive. Really really grateful, thank you.

Billy · 16 August 2025

★★★★★ 5/5

Trustpilot

Recommendation Fulham Branch

We sold a property and bought a property through Carter Jonas Fulham. Leo and the team were very helpful and expertly guided us through the process. We would definitely recommend them.

Petra · 29 May 2026