Carter Jonas Lettings Oxford reviews

★★★★★ 4/5

Trustpilot

A smooth and well-managed process.

Monika and the team at the Carter Jonas Newbury office were brilliant in helping us rent our property. Thanks to their efficiency, we were able to move in just two weeks after our first viewing, and the process was smooth from start to finish.

DARCEY · 5 May 2026

★★★★★ 5/5

Trustpilot

We had an excellent experience…

We had an excellent experience purchasing our home through Carter Jonas. From our first viewing through to completion, the team was professional, knowledgeable, and responsive. They kept us informed throughout the process, were always happy to answer our questions, and helped ensure everything progressed as smoothly as possible. Buying a house can be stressful, but their proactive communication and attention to detail made a real difference. We always felt that they were committed to keeping everyone updated and moving things forward. We would happily recommend Carter Jonas to anyone looking to buy or sell a property. Thank you to the whole team for your excellent service and for helping us purchase our new home.

N · 11 July 2026

★★★★★ 5/5

Google

What do you want and expect from an Estate Agent? First the best price for your property. Prior to instructing Carter Jonas I had received two independent valuations. Kate McKinnon advised me in her opinion those valuations were far too low and suggested a figure considerably higher. I was a little ambivalent but decided to instruct Carter Jonas to market the property at their valuation. Secondly to obtain a buyer. Within a few days of going on the market Kate had arranged several viewings which culminated in an offer being received. Whilst below the guide price the offer was considerably more than the other two valuations. I was prepared to accept this offer but again was advised that I should let Carter Jonas try and negotiate an increase on the offer. This they did which to my amazement resulted in a substantial increase on the original offer which I was more than pleased to accept. Thirdly professionalism, honesty and transparency. These qualities were shown throughout the transaction.Kate McKinnon kept me fully informed throughout and promptly returned my calls. I cannot recommend Carter Jonas highly enough and in particular Kate McKinnon. I would also mention Ian Cattle who seamlessly took over whilst Kate was on holiday and couldn’t have been more helpful. Thank you to you all

Melvin · 16 February 2026

★★★★★ 5/5

Google

We've recently arranged a house move with Carter Jonas, and needed it done quickly. Louise D was there from start to finish, squeezing us in on the day for a viewing and helping us through the offer, referencing and the move. Everything was in double quick time, she was always available by email or on the phone and always supportive. Really really grateful, thank you.

Billy · 16 August 2025

★★★★★ 5/5

Trustpilot

Recommendation Fulham Branch

We sold a property and bought a property through Carter Jonas Fulham. Leo and the team were very helpful and expertly guided us through the process. We would definitely recommend them.

Petra · 29 May 2026

★★★★★ 5/5

Trustpilot

Andrew Maddock went above and beyond…Highly recommended

Andrew Maddock went above and beyond what we deemed to be an estate agents role.

Burn · 15 September 2026

★★★★★ 2/5

Trustpilot

Tenants are not treated as 'customers' in my experience.

I'd be positive if I could be, but I feel like a cash cow and not a customer. The previous agents engaged me in rent reviews, I felt like a valued tenant to them and the owner. For reasons I don't know, they were ousted by Carter Jonas last year 'and then the problems started'. 18% rise last year! These agents just assert rises. They set other houses at a high rent, then point AT THEIR OWN HOUSES to argue the prices have gone up. I sent a reply to their rent proposal this year, they claimed my proposal did 'not comply with tenancy law'. They admit market rate for my house last year has come down (the ONS data says so, too), yet they want more rent from me. 'Go figure' ! They like to assert things and don't seem to like you challenging them. Maybe they think the tenants work for them? They aggressively push rental prices for sitting tenants that my neighbours felt they had to leave, and the owner lost thousands when Carter Jonas could not find any renters at the price they were asking, so had to drop the rate again! What a waste. If they'd just had sensible rises, the owner would have ended up with more money and happy tenants!

Donald · 20 May 2026

★★★★★ 5/5

Google

Rachel was absolutely lovely and professional all throughout the process. We were in a rush to get it processed and she was incredibly quick and supportive of that and we ended up moving into our new place in under 2 weeks which was better than we had previously hoped for.

Grace · 16 December 2025

★★★★★ 5/5

Trustpilot

Ben Glendewar

Ben Glendewar was excellent in managing our property and in organising the departure of our tenants when we decided to sell the house. He kept me in the loop all the time - he has excellent communication skills, and dealt expertly with all the departure details such as deposits etc.

Helen · 15 December 2025

★★★★★ 5/5

Trustpilot

Smooth and Hassle‑Free Experience from Start to Finish

I had a great experience throughout the entire process, from the initial search right through to moving into the apartment. All the executives were highly professional while also being extremely helpful. The agreement signing and handover of keys were completely hassle-free. They also supported me with raising name‑change requests with the local council and energy providers. The team was always available at the agreed times and responded promptly to all my queries. Overall, the experience was smooth and very well managed.

Sushant · 28 April 2026

★★★★★ 5/5

Trustpilot

Quality rather than quantity - works for me!

Listed in June, not a million viewers but given that we had an intervening (and disruptive) election and budget the 3 views we had gave 2 repeat views and an offer in August. I am happy to have quality rather than quantity! Also kept us informed of the progress of the sale - a better option sometimes than relying on your conveyancer/solicitor. Helped liaise with the buyer, and finally got us over the line! Happy days and a new adventure on the horizon with our next project house!

Andrew · 4 December 2024

★★★★★ 5/5

Trustpilot

Superb start to finish service.

From start to finish Carter Jonas were helpful, proactive and friendly in helping us sell our late fathers property. Whlist the property is in a lovely setting it requires a lot of work to bring it up to todays standards. It was also once part of a large country estate and there were various issues with regard to shared facilities and access rights. CJ halped guide us through the process and came up with proactive suggestions on addressing those sticking points. If their lead agent was away for any reason someone immediately stepped in and ensure progress was not interupted.

Mr · 12 April 2026

★★★★★ 5/5

Google

We found our perfect home with Carter Jonas. They gave us a professional and helpful service to find the next step for us. Rachel was great and did a fantastic job with our application as well as being super responsive and understanding. Thank you very much

Hannah · 16 December 2025

★★★★★ 5/5

Google

I had a fantastic experience with Carter Jonas. The team was professional, knowledgeable, and incredibly efficient throughout the entire process. They made everything feel smooth and well-managed, always keeping me informed and providing clear, expert advice. Their attention to detail and commitment to delivering a high standard of service really stood out. It’s clear they genuinely care about their clients and go above and beyond to ensure everything is handled seamlessly. I would highly recommend Carter Jonas to anyone looking for a reliable and trustworthy estate agent. A truly five-star experience!

Siam · 9 April 2026

★★★★★ 1/5

Trustpilot

Awful service

Awful service! I went to view a house with my 17 year old son and we really liked it. We dealt with Nyah from the Shrewsbury office and I got the impression that she immediately discriminated against us. She was giving us false figures to try and put us off saying the deposit was higher than it worked out at, also that the council tax was 2 grand higher than it actually is! It was as if she did not believe we could afford such a house. Then told me that as we are both self employed we would have to prove income for 3 years. As I knew this was not correct, my husband phoned a few days later and she told him self employed was fine and we’d need to provide bank statements for 1 year for referencing and would he like to apply for the house. He asked why she had told me completely different information and she got completely defensive and then said we could not apply. Good luck to the landlords with her being in charge of managing their property.

Hayley · 18 October 2024

★★★★★ 5/5

Trustpilot

Sam Jarvis

Sam Jarvis was brilliant in the acquisition of the rental for our 2 bed property in Fulham. We wouldn't be living where we are now if he wasn't as quick and efficient with his email replies, always giving us in depth and great answers for any questions we had regarding the property. Naturally, renting somewhere for the first time in London was a tough experience, but having an agent like Sam who was extremely helpful and understanding with his replies made the process so much easier. Couldn't recommend more :)

Liam · 17 October 2024

★★★★★ 5/5

Google

Carter Jonas has been great in dealing with my urgent move. They gave me guidance every step of the process and made sure I knew everything I needed to in order to have a smooth experience. Special thanks to Rachel Williamson for providing that extra bit of support along the way. Thank you!

Alex · 16 September 2025

★★★★★ 5/5

Trustpilot

Great service

Despite being worried about finding a flat in London in the current state of the housing market, CJ made it easy for us to view the flat, did not pressure us to make an offer which made us feel comfortable, and when we did decide to make an offer they, especially Sam, were helpful in letting us know next steps. I also emailed several times with loads and loads of questions which were all answered quickly and with clarity which made me feel better about the whole process.

Emma · 8 October 2024

★★★★★ 1/5

Trustpilot

Renters beware

Rental property managed by this company on behalf of Hs2 on moving out half my deposit kept for issues not really fair, they wanted £20 for grass seed! As the lawn had died just one petty example, trying to get repairs done is difficult, they send individuals round who haven’t a clue, bodge job fix with promises to come back then never do, then charges on the tenant for issues that wouldn’t have arisen had the repairs been completed fully. The excuse - it wasn’t reported. Well have they tried their website?? Jobs reported but not actioned for weeks, when the emails are finally read, it’s all about the money and not the customers (renters). Would strictly not rent a property managed by this company ever again. They are not there for the tenants but solely to make money and for their landlords. Rented all my life moved a few times and always got all my deposit back in full. Until now.

Claire · 6 March 2026

★★★★★ 5/5

Google

I’m specifically sharing a review based on my engagement with Louise Deakin. She ushered me through the process of viewing a house for let through to securing the property professionally and efficiently. She had to navigate some complexity along the way, and it was very refreshing to have an estate agent be so solution-focused in response to bureaucratic red tape. Thanks for your pragmatic, no nonsense approach, as well as support and patience throughout the process, Louise!

Kendelle · 26 March 2026

★★★★★ 5/5

Trustpilot

Fantastic first-time buyer experience

We recently bought a property through Carter Jonas Fulham and Leo made our first-time buying experience extremely stress-free. With unmatched professionalism and patience, Leo guided us from start to finish. I'd also like to thank Wayland who also helped with this purchase. You know you're in good hands with Carter Jonas Fulham. Highly recommended!

Jonny · 31 July 2025

★★★★★ 5/5

Trustpilot

A Big Thank you to Robert McLaughlin…

A Big Thank you to Robert McLaughlin from Cater Jonas, Winchester Branch, who has been extremely helpful with the purchase of my new property, and gone above and beyond to make the deal happenRobert’s knowledge of local area is outstanding We are relocating areas and know very little of Bursledon and surrounding areas. We felt like we had known Robert for years, yet we had only having met him once. I can’t recommend Cater Jonas enough.

Alison · 10 October 2024

★★★★★ 5/5

Google

Due to being messed about by another letting agent we had been left without a property to move into and a deadline looming on the property we were vacating. Within a couple of days of viewing with Carter Jonas we had been accepted for a new property and referencing was well under way. The whole process has been slick and efficient and within a couple of weeks we had signed a tenancy agreement and had a confirmed move in date. Clare Selwood and the team have been extremely helpful all the way through the process and a pleasure to deal with.

Phil · 27 July 2024

★★★★★ 5/5

Trustpilot

My experience with Cater Jonas was really good

My experience with Cater Jonas was exceptionally good. Andrew kept my sale on track in what was a challenging journey and got it across the line. The whole sales team in Newbury were great.

Pd · 21 January 2026