Trusted Agent profile · Oxford
★★★★★
1,055 reviews across 2 platforms
Mayfield House, 256 Banbury Road, Oxford, OX2 7DE
Part of Carter Jonas, see every office.
Carter Jonas's office in Oxford, at Mayfield House, is rated 4.5 out of 5 across 1,055 reviews on two platforms, including 545 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Carter Jonas Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GoogleI have dealt with the lettings part of this branch to organise a flat rental. The service, care and attention to detail were exceptional. Tanya played an important role in providing a smooth transition as I moved to Oxford. Can highly recommend, especially with respect to some of their competitors.PositiveProfessionalism
Hi Sascha, thanks for the feedback! We're very happy to have helped, and are here if you need anything more.
1/5
TrustpilotThis company does not settle its…
This company does not settle its accounts. It acts on behalf of National Highways and is grossly inefficient.
Hi Christopher, we are sorry to read your review. We have looked into this for you and believe that the relevant teams have been in touch directly to resolve any outstanding issues or payments. If you wish to discuss the matter further, please do contact us on feedback@carterjonas.co.uk. Thank you.
5/5
TrustpilotA big shout out to the team at Carter…
A big shout out to the team at Carter Jonas! Great to work with, professional, organised, friendly manner. Thanks for everything - its been a pleasure working with you.Kind regards
Hello, thank you for your review. It's always great to hear positive feedback about our teams' professionalism from those who work alongside them. We look forward to working with you again in future!
5/5
GoogleThey made the moving in process seamless, the apartment was clean and everything in good condition. I will definitely use them again when my contract is over
Hi Atim, thank you for your kind review. We are so pleased that you have had such a positive experience with us and that the moving process was as seamless as possible. If you need anything else at all, please do contact our office.
5/5
GoogleI rented a property through Carter and Jonas and what a smooth process it was throughout. Excellent service by Jenna and Axata and so accommodating, including facilitating a key pick up at the oddest of hours due to unforseen circumstances.
Hi Misbah, thank you for your review for our Oxford team. We're so pleased to hear we were able to make the rental process as smooth as possible for you! Please do let us know if there's anything else we can help you with.
1/5
TrustpilotWorst Experience with a letting agency
Worst Experience with a letting agency. They never do the job unless you tell them you are going to complain to the council or sue them, and more than that, they are extremely rude, arriving at the point they insult their customers. Oh, I should not forget to mention they lie when advertising their properties!
Hello Sterie,We're very sorry to hear about your experience.Unfortunately, there were a few issues (some beyond our control) which we have resolved or are chasing third parties to resolve. If there is anything else that requires attention please could you send your details to marketing@carterjonas.co.uk, alternatively you can contact our local office directly newbury@carterjonas.co.uk, 01635 263020 so we can look into any other outstanding matters for you.
5/5
Googleamazing bunch of people, highly recommend.
Hi Sophie, thank you for your kind review!
5/5
TrustpilotCarter Jonas sales experience
Carter Jonas (Bishops Park) were wonderful as always in the sale of our properties - great communicators and knowledgeable professionals in their field. Thank you!
Hi Ann, thank you for your review. It's great to hear how impressed you were with the professional service you received from our Sales team in Bishops Park! Please do not hesitate to get in touch if you need anything else.
1/5
Trustpilot-Mess about with people and waste…
Fulham Branch, 361 Fulham Palace Road-Mess about with people and waste buyers’ time...lie.-GDPR: asks for bank statements but did not provide any guarantee that this information would be stored safely. Did not ask for my permission to be added to their database.-Sales manager was borderline racist, explaining to me what “a round number meant in English” with a very patronising tone...AVOID at all costs!
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
GoogleI can highly recommend Carter Jonas and Julia Wilson. She was very helpful getting the best price for my house. Her professional and friendly approach made the process easier. She was always available to handle every question. Thank you Julia.
5/5
TrustpilotWe sold our property in Fulham with the expertise of Carter Jonas
We sold our property in Fulham with the professional help and expertise of Wayland Ward-Smith of the Fulham Palace Road office.Wayland achieved the asking price and the property sold with little fuss or stress so I can only thoroughly recommend using Carter Jonas to sell a property.
Hi Tim, thank you for your review. We're so glad we were able to help make the sale of your home as stress-free as possible for you! Please don't hesitate to contact us in future if there's anything else we can help you with.
5/5
GoogleCarter Jonas is a fantastic firm. Whether your buying or selling or renting I cannot rate them highly enough. Chris Way is my main point of contact on lettings. A real professional with the ability to see options and opportunities a long the way.
1/5
GoogleAbsolutely DREADFUL. Unresponsive, unprofessional, arrogant bunch of people. AVOID at all cost, do not use. They are a total joke of a company who so called manage HS2 properties. Stay away from them and HS2, you have been warned!!!
Hi Ritchie, we are sorry to hear you did not have a positive experience with Carter Jonas on this occasion. If you would like to send some more details of your situation to feedback@carterjonas.co.uk, a member of our team will be happy to look into this for you.
5/5
GoogleCarter Jonas Oxford branch were fantastic helping me arrange a rental property. The whole process was very quick, I'd moved in 3 weeks after first making an enquiry. All the staff I dealt with were extremely helpful and friendly.
Hi Sarah, thank you for your review. We are so pleased that our Oxford team were able to help you find a rental property so quickly. Please do let us know if there's anything else we can help you with.
5/5
TrustpilotConsiderate Estate Agents
Aileen, Alison, Ann, Debbie and Stan have all been absolutely amazing over the years. They have a personal investment not only towards the Landlord but also more importantly towards the tenant. They are a true vision of how estate agents should be. Thank you for restoring faith back into this industry!
Hello Alyma, thank you for taking the time to write a review. We pride ourselves in supporting all our clients as best we possibly can. We are happy to have helped!
5/5
GoogleCarter Jonas, particularly Tanya, were extremely helpful and friendly getting everything sorted before and after the move and were very prompt replying to questions and issues. They were also very quick sorting issues with maintainence which was a pleasant surprise compared to previous letting agent experiences.
5/5
GoogleOur move went very smoothly, every one involved in the hand over was very efficient, a few snagging problems have been fixed with a few outstanding problems soon to be sorted. Overall a very satisfactory outcome
Hi Donald, thank you for your review. It's great to hear that our Oxford team have been able to assist you with your move and ensure that everything has run smoothly. If you need anything else at all, please do get in touch.
5/5
GoogleIt has been a pleasure dealing Clare and the rest of the team, very friendly and extremely helpful. Excellent communication throughout the whole process and nothing was too much trouble. I would definitely recommend Carter Jonas.
Hi Steve, thank you for your review. It's great to hear that you had such a positive experience with Clare and the team. If there's anything else that we can help you with, please do get in touch.
5/5
GoogleWe recently moved into a new Flat and the process was made absolutely pain-free by Carter Jonas. Lynsey was very helpful and quick to respond to any quiries we had. Highly recommended if you want a hassle-free movePositiveResponsiveness, Professionalism
5/5
TrustpilotIt is the beginning of our search for a…
It is the beginning of our search for a property and we met with Sam and Charlotte who were charming and well informed. The viewings went well which could also mean it is the end of our search! We would certainly recommend Carter Jonas - they are very much a cut above many other agents.
Thank you for taking the time to leave us some feedback. Our team are always happy to hear from a happy client.
5/5
GoogleJenna Bugler of Carter Jonas has been so much responsive and helpful in resolving all complains fast and promptly. Thank you Jenna
5/5
GoogleThis was my first time renting and I thought it would be quite a daunting task! but Jenna and the Carter Jonas team surpassed my expectations and left me thinking what all the worry was about! 👍 …
Hi Paul, thank you for your review for Jenna and our Oxford team. We're delighted to hear that we have been able to make your first time renting such a positive experience. Please do let us know if there's anything further that we can help you with!
5/5
GoogleWe recently moved into a property advertised with Carter Jonas. We found Tanya Hall who works in the Oxford office to be extremely professional in all aspects of our transaction. I would highly recommend her & Carter Jonas.
Hi Eddie, thanks for the great review. We're very glad we could help and are always here if you need anything else.
1/5
TrustpilotIn my personal experience and opinion…
In my personal experience and opinion these people are criminals plain and simple. When you point out their mistakes they treat you like dirt, I had never encountered evil people like this before. I would warm anyone thinking of renting or buying with them to think again, I never want to be treated like this again it was a horrible experience.
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Carter Jonas Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
