Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI would highly recommend Carter Jonas
I would highly recommend Carter Jonas. I have used them for many years. Their service is outstanding, they always give solid advice and have always found high quality tenants for my properties. They are also proactive in giving support to busy landords. I always ask for their advice before making any property decisions as well.
Sue · 18 May 2021
Agent replied · 12 June 2024
Hello Sue, thank you for taking the time to write us such lovely feedback. Our team are always happy to hear how well we have supported our clients.
★★★★★ 5/5
GoogleClare Selwood from Carter Jonas provided a wonderful and proffesional service! She was very responsive and very helpful
Boris · 22 August 2024
Agent replied · 25 October 2024
Hi Boris, thank you for your positive review. It's great to hear that you are so pleased with the service provided to you by Claire. If there's anything else that you need, please do let us know.
★★★★★ 5/5
TrustpilotProfessional service
Ed was extremely helpful and professional, he made the whole process go smoothly.
Matt · 7 November 2024
Agent replied · 28 December 2024
Hi Matt, thank you for your review, It's great to hear that you have received such a professional service from Ed. Please do not hesitate to get in touch if you need anything else in future.
★★★★★ 5/5
GoogleTanya, Clare and Jacqueline have raised the bar for service and customer care. They made a stressful time much less stressful.
Highly recommended.
R · 22 May 2024
Agent replied · 21 June 2024
Hello, thank you for your review. We are so pleased that Tanya, Clare and Jacqueline were able to make everything as stress free as possible for you! Please do not hesitate to contact us if there's anything else that you need.
★★★★★ 5/5
GoogleBeing 1st time tenets we needed quite a lot of help !! Clare selwood at carter jonas was a diamond, such a pleasant helpful and considerate person, thank you for your kind support. Terence
Terence · 25 September 2023
Agent replied · 21 June 2024
Hi Terence, thank you for your lovely review for Clare - we're so pleased to hear that we've been able to make your first rental experience such a positive one. Please do let us know if you ever need any further assistance with anything else.
★★★★★ 5/5
TrustpilotTheir letting team that we dealt with…
Their letting team that we dealt with was very good and professional. Zoltan from their Fulham Palace office was very responsive and good at sorting things out very quickly with the Landlord for us. All in all a very smooth experience between the viewing and singing the tenancy. I would recommend them.
Htet · 27 October 2021
Agent replied · 12 June 2024
Hello Htet, thank you for taking the time to write a review for us. We pride ourselves in making an often complicated process simple our clients. Do not hesitate to contact us in the future.
★★★★★ 5/5
GoogleWe enjoyed an excellent service from Kate McKinnon with clear advice, punctual appointments and effective liaison throughout the property purchase process.
William · 18 June 2024
Agent replied · 21 June 2024
Hi William, thank you for your review. It's great to hear that you received such an excellent service from Kate. Please do not hesitate to contact us if you need anything else at all.
★★★★★ 4/5
GoogleJulia Wilson handled our sale of a flat 6 months ago. She did an excellent job and was very professional and responsive. She gave good advice on the value of the property and which solicitor to use.
Stewart · 22 June 2023
Agent replied · 21 June 2024
Hi Stewart, thank you for your review. We're so pleased to have been able to help you with the successful sale of your flat. Please don't hesitate to contact us in the future if there's anything else we can help you with.
★★★★★ 5/5
GoogleFantastic service from Jenna at CJ Oxford, she helped us find a beautiful house to rent and made the entire process very smooth. Thank you!
Adam · 23 March 2024
Agent replied · 21 June 2024
Hi Adam, thank you for your review. We are so pleased that Jenna has been able to find you your new home and made the process run as smoothly as possible for you. If there's anything else that you need, please do let us know.
★★★★★ 5/5
GoogleWould highly recommend the Carter Jones Banbury Road office and in particular Tanya Hall. Viewings were easy to organise, very helpful and responsive and have found a great place to live in a short amount of time!
Sanja · 22 June 2021
★★★★★ 5/5
TrustpilotSmooth sale through Carter Jonas
We sold our house in Fulham through Wayland Ward-Smith at the Fulham Palace Road office.Wayland achieved close to asking price and the house sold smoothly with Wayland keeping a close eye on the conveyance progress. I would recommend Carter Jonas to sell a property.
Ed · 8 October 2022
Agent replied · 12 June 2024
Hi Ed, thank you for your review for Wayland and our Fulham team. We're delighted to have been able to help with the sale of your home. Do let us know if we can help you with anything in the future.
★★★★★ 5/5
TrustpilotA pleasant experience
We have been in our rental property now for near on a year, the experience with dealing with our letting agent has been easy and simple. As it’s a new home there are always snagging issues, however with either a simple call or email the issues have been resolved. Highly recommend.
Ricky · 20 October 2021
Agent replied · 12 June 2024
Hello Ricky, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
★★★★★ 5/5
GoogleI am very much impressed by all the thoughtful, warm, friendly, speedy, tender, and professional assistance provided by Clare, Naomi, and Kate : ) Lots of thanks to Carter Jonas! I wish you all the best!
Shu · 22 June 2023
Agent replied · 21 June 2024
Hi Shu, thank you for your review for our Oxford team. We're so glad to have been able to provide you with the assistance you required. Please don't hesitate to let us know if there's anything we can help you with in the future.
★★★★★ 5/5
TrustpilotI found dealing with Alison Norton on…
I found dealing with Alison Norton on the purchase of the property very professional.
Andrew · 26 September 2024
Agent replied · 23 October 2024
Hi Andrew, thank you for your review. It's great to hear that you were so impressed with the professional service provided to you by Alison. Please do let us know if there's anything else we can do for you.
★★★★★ 5/5
TrustpilotExcellent letting agents.
The Carter Jonas team manage the letting on our house as we have temporarily relocated overseas. They have been excellent. The whole team is very professional and dedicated, looking after both the interests of the landlord and tenants. I would highly recommend.
SSF · 3 December 2022
Agent replied · 12 June 2024
Hello, thank you for your review. We're delighted to have been able to help you with the letting of your home. Please don't hesitate to let us know if there's anything else we can help you with.
★★★★★ 1/5
TrustpilotUP THERE IN THE WORST AGENTS
UP THERE IN THE WORST AGENTS! CARTER JONAS WORKS FOR THE LANDLORD, NOT THE TENANT! CARTER JONAS DON'T GIVE A TOSS ABOUT THE TENANT. ALL ABOUT THEIR COMMISSION!!! BREACH OF CONTRACT, CONSTANT EXCUSES!!!
GAL · 4 September 2023
Agent replied · 12 June 2024
Hello. We're sorry to hear about your experience with us. If you would like to provide some further information, please email feedback@carterjonas.co.uk and a member of our team will be happy to look into this for you.
★★★★★ 5/5
GoogleLynsey Pickett helped me to find a great place to stay. Lynsey was very helpful and responsible. She took take of all my requests carefully and answered all my questions in detail. I am giving a 5-star review to Lynsey!
Renyuan · 22 June 2020
★★★★★ 5/5
TrustpilotWhite Hart Lane specifically
White Hart Lane specifically! I haven't used another agent for 20 years, including during a number of Co ownership changes - I believe I belong there! All the ladies are polite, careful and so conscientious. I have had, and continue to have, total confidence in them. What more can I say! T
Tim · 30 May 2021
Agent replied · 12 June 2024
Hello Tim, thank you for taking the time to write us such a positive review. We are always happy to hear how well we have supported our clients. We are very happy to have helped!
★★★★★ 5/5
TrustpilotReview of Lettings and property management - Bishop’s Park teams, Fulham
My experience with both the Lettings team and Property management team in Fulham (Bishops Park branch) over the past 3 years has been nothing but good. All staff, especially the managers, are a delight to work with and are very knowledgeable and responsive and flexible to need. I can highly recommend them.
Ann · 12 May 2021
Agent replied · 12 June 2024
Hello Ann, thanks for taking the time to leave such wonderful feedback - we're very happy to have helped!
★★★★★ 1/5
TrustpilotTerrible moving out process
Terrible moving out process. Forcing professional cleans on tenants last minute & trying to wrongly charge
SO · 5 August 2024
Agent replied · 23 October 2024
Hello, we are sorry to read your review. If you would like to discuss this further, please send some further details to feedback@carterjonas.co.uk and a member of our team will be happy to look into this for you. Thank you.
★★★★★ 5/5
TrustpilotVery good company
We rented a property through Carter Jonas in Barnes, never having used this particular company before. We were immediately impressed with the entire team, their professionalism and personable manner. Having now vacated the property, the whole process was seamless and unobtrusive, with viewings arranged whilst we were still resident at the property made incredibly easy and convenient. Aileen has assisted us throughout this process and has communicated amiably and very efficiently throughout our tenancy. We would not hesitate to use Carter Jonas again to buy or rent a property.
Craig · 20 January 2022
★★★★★ 5/5
GoogleVery professional and helpful. I had a couple of issues when moving in, but everything was sorted out very quickly.
Ryan · 22 May 2024
Agent replied · 21 June 2024
Hi Ryan, thank you for your review. We are pleased to hear that you had such a positive experience with our dedicated team in Oxford. Please do not hesitate to contact us if there's anything else that we can help you with.
★★★★★ 5/5
TrustpilotWe had very good service from Carter…
We had very good service from Carter Jonas when recently using this company with our rental property.My only comment would be that a little more knowledge of the area and amenities would have been more helpful.
Philippa · 30 April 2023
Agent replied · 12 June 2024
Hi Philippa, thank you for your review. We are so pleased that we were able to help you with your rental property. Please do get in contact if we can help you with anything else at all.
★★★★★ 5/5
Trustpilothighly recommend
I would not hesitate to highly recommend Ed Westmacott and the Carter Jonas team to anyone looking for the best estate agent to market their property and closely manage the whole sale process throughout. Throughout the entire process Ed remained very proactive, supportive and communicative.
JC · 16 May 2022
Agent replied · 12 June 2024
Hello, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we support our clients. We are happy to have helped!
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