Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent and professional service from Julia Wilson. Friendly, immediately responsive and provided consistently intelligent advice. We were particularly grateful for her patience and empathy when we pulled out at the last moment during the first attempt to sell our house in December last year.
Chris · 26 August 2023
Agent replied · 21 June 2024
Hi Chris, thank you for your review. It's great to hear that you were so happy with the service provided to you by Julia. If you need anything else at all, please do get in touch.
★★★★★ 5/5
GoogleMoira Anderson has been very proactive and helpful during the course (still ongoing) of the sale of my father's house. She has been sympathetic to our wishes, kept us fully and regularly informed about potential purchasers and visits and always available to speak to. I would recommend her to other sellers.
Kate · 22 June 2020
★★★★★ 5/5
GoogleTanya and the Lettings team were very personable, approachable, and helpful in securing our tenancy. The process was very smooth and our questions were always addressed promptly and fully. Thank you!
Adam · 31 May 2024
Agent replied · 21 June 2024
Hi Adam, thank you for your review. We are delighted to hear that Tanya and the team were able to make the lettings process run as smoothly as possible for you. Please do let us know if we can do anything else for you.
★★★★★ 1/5
TrustpilotAs other GENUINE reviews have indicated..
they are the lowest of lows. I mean, the bar is not set high to begin with due to their line of work. God help anyone that crosses unfortunate paths with this outfit.
Honest · 12 April 2024
Agent replied · 12 June 2024
Hello, we are sorry to hear you did not have a positive experience with Carter Jonas this time around. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will happily look into this further for you. Thank you.
★★★★★ 5/5
TrustpilotGreat move in
Monika was great. The whole tenancy process was easy to deal with and efficient!
Pierre-Emmanuel · 5 June 2021
Agent replied · 12 June 2024
Hello Pierre, thank you for taking the time to leave us a review. Our team are always happy to hear from a happy client. Please do not hesitate to contact us in the future.
★★★★★ 5/5
GoogleClare selwood has been fantastic start to finish, great communication and has been very smooth. Carter jonas are fantastic as a team
Chantelle · 4 October 2024
Agent replied · 25 October 2024
Hi Chantelle, thank you for your kind review. We are so pleased to hear that you are so happy with the service provided to you by Clare. Please do let us know if there's anything else we can do for you.
★★★★★ 5/5
GoogleCarter Jonas and Tanya in particular were very efficient and professional in supporting us in securing our rental near Oxford. Communication was precise and informative and we were able to secure a very comfortable home in a very competitive environment. Many Thanks Carter Jonas
Peter · 22 June 2023
Agent replied · 21 June 2024
Hi Peter, thank you for your review. It's great to hear that Tanya and the team were able to help you with securing your Oxford rental. Please do not hesitate to get in touch if we can help you with anything else.
★★★★★ 5/5
TrustpilotGreat experience
Great experience - very straightforward and supportive; transparent and easy to use as a rental tenant. Excellent service.
Peter · 26 November 2024
Agent replied · 28 December 2024
Hi Peter, thank you for your positive review. It's great to hear that you have had such a great experience whilst renting with us. Please do let us know if there's anything we can help you with.
★★★★★ 1/5
TrustpilotAbsolutely appalling service
Absolutely appalling service, escalated my enquiry up to stakeholders after trying for a week to get a response from the staff at the Oxford office. received an apology and a promise someone would call, however on the one occasion someone did return my call it was to promise to call back, which on one ever did. Avoid.
Kirsty · 28 January 2022
Agent replied · 12 June 2024
Hello Kirsty, we are sorry to hear that you did not have a positive experience with Carter Jonas, this definitely not the standard we strive to provide for all of our clients. Please can you email further details of this situation to feedback@carterjonas.co.uk and we will look in to the matter as soon as possible.
★★★★★ 5/5
TrustpilotGreat experience
We had a fantastic experience with Nicholas. He kept us informed throughout the process & had been really helpful & instrumental in the negotiation of a property we’re in the process of buying. Would thoroughly recommend !
Tess · 15 May 2025
★★★★★ 5/5
TrustpilotVery happy with the service from Carter…
Very happy with the service from Carter Jonas. They helped with all parts of the purchase including the challenges that arose during the process. Very good communication at all times. My particular thanks to Ed who pulled out all the stops to facilitate the completion on the day.
Paul · 3 February 2023
Agent replied · 12 June 2024
Hi Paul, thank you for your positive review. It's great to hear that you are so happy with Ed and the team's assistance throughout the process of your purchase. Do let us know if we can help you with anything else.
★★★★★ 1/5
TrustpilotCarter Jones a joke, Terrible estate agent
If i Could give them zero I wouldI contacted these people 4 times regarding a property and left My details with no responseI booked an online viewing and got no responseIf you are selling or buying keep away they are ignorant and useless And it had nothing to do with Covid so please do not use that as an excuse
Martin · 3 July 2021
Agent replied · 12 June 2024
Hello Martin,We're very sorry to hear about your experience.We would very much like to find out what happened here. Please could you send your details to marketing@carterjonas.co.uk so we can look into the matter for you?
★★★★★ 5/5
GoogleGreat service and a friendly team! :-)
Rupert · 16 April 2025
Agent replied · 16 April 2026
Hi Rupert & Vicky, thank you for the positive review!
★★★★★ 5/5
TrustpilotGreat service
We have now bought twice through Carter Jonas and sold once. On all occasions they have been incredibly helpful, professional and supportive. Andrew Maddock in particular goes above and beyond to ensure that everything progresses well. He has single handedly held chains together, and takes the time to ensure that everyone is informed. I have no reservations in recommending them.
Katharine · 8 June 2021
Agent replied · 12 June 2024
Hi Katharine, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
★★★★★ 1/5
TrustpilotAbsolutely unprofessional
Absolutely unprofessional. They Ignore your emails. Communication is terrible.
Paul · 12 February 2026
★★★★★ 5/5
GoogleJust rented a house via Carter Jonas and I have to say that my experience dealing wiht Jenna and her colleagues was excellent. I would recommend them over every other local estate agent I had dealings with whilst looking for a new home.
Mutleydoguk · 22 June 2023
Agent replied · 21 June 2024
Hello, thank you for your review. We're so pleased to hear about your experience with our Oxford team. Please let us know if there's anything else we can help you with.
★★★★★ 5/5
TrustpilotProfessional, honest and down to earth
I would describe Carter Jonas as highly professional and very upmarket but with zero pretention and very down to earth. We had a great experience working with Rupert and felt like our potential buyers were given the right experience which, ultimately, led to selling for a good price and then a relatively easy transaction. We would highly recommend.
Iain · 7 October 2021
Agent replied · 12 June 2024
Hello Iain, thank you for taking the time to write us a review. Our team are always happy to hear how well we have helped our clients. Please do not hesitate to contact us again in the future.
★★★★★ 1/5
TrustpilotDo not use these Agents
I wish there was a zero option. Shocking service whilst renting. They tried to keep our entire deposit and claim for things they themselves had removed and damaged that they had never resolved. Had to go to arbitration and we got our deposit back. Bunch of crooks. Our case was particularly stressful and I will be going public with it.
KAREN · 24 May 2021
Agent replied · 12 June 2024
Hello Karen, we are very sorry to hear about your experience. On this occasion, this was in the remit of the landlord, and we acted on our client’s instructions based on the information provided to us. If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
★★★★★ 5/5
GoogleI was able to speak to Clare Selwood and she was very helpful thought out the entire process from initial viewing all the way to moving in
Richard · 15 June 2024
Agent replied · 21 June 2024
Hi Richard, thank you for your review. It's great to hear that you had such a positive experience with Clare and the team in Oxford. Please do let us know if there's anything else that we can help you with.
★★★★★ 1/5
TrustpilotAwful from start to finish.
Awful from start to finish.. crooks never get a deposit back even when you’ve had professionals come in done deep clean always find something wrong to keep your deposit
Mark · 1 May 2024
Agent replied · 12 June 2024
Hi Mark, if you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will happily look into this further for you. Thank you.
★★★★★ 5/5
GoogleHad a great service from Rachel Williamson when renting our first ever property. Great communication whenever needed and always willing to help with any questions we had throughout the process! She was a big help!
Eleanor · 24 December 2023
Agent replied · 21 June 2024
Hi Eleanor, thank you for your review. We are so pleased that Rachel provided you with such a great service, we hope you enjoy your new home!
★★★★★ 5/5
GoogleIt's been a pleasure dealing with Jenna and Helen at Oxford Carter Jonas. Excellent communication throughout and extremely diligent. Would highly recommend working with them : )
Richard · 24 May 2024
Agent replied · 21 June 2024
Hi Richard, thank you for your review. We are so pleased to hear that you received such a great service from Jenna and Helen. Please do not hesitate to contact us if there's anything else that we can help you with in future.
★★★★★ 5/5
TrustpilotEd and the team at CJ are Great!
We dealt with Ed and the team at CJ on our recent purchase. They were knowledgeable about the property and the area, accommodating and most importantly excellent communicators and readily available to progress things at the right time. I would thoroughly recommend them to others.
Ed · 10 March 2023
Agent replied · 12 June 2024
Hi Ed, thank you for your review. We are so pleased to hear that you were happy with the service provided to you by Ed and the team. Please do not hesitate to get in contact if there's anything else we can help you with in the future.
★★★★★ 5/5
TrustpilotGreat team
Really helpful team made our relocation to a rental property very easy. Good communication and friendly service.
Jerry · 4 November 2024
Agent replied · 28 December 2024
Hi Jerry, thank for your review. It's great to hear that you received such a helpful and friendly service. Please do not hesitate to contact us if there's anything else we can do for you.
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