Carter Jonas Lettings reviews in Oxford

★★★★★ 5/5

Google

We have been tenanting with Carter Jonas for over 8 years with great pleasure. The service is prompt, professional with any repairs to the rental being fixed immediately. Staff are very kind and helpful. Highly recommend renting from Carter Jonas who carry out a good vetting on both tenant and landlord side.

Niloufer · 25 September 2023

★★★★★ 5/5

Google

I have rented property through Carter Jones for nearly 18 months now. During this time I have liaised mostly with Maddy P. She is an excellent ambassador, is highly efficient, organised, direct and prompt with actions. These attributes support my rented home in being safe and functional. Great service which is much appreciated.

Tracey · 26 August 2023

★★★★★ 5/5

Google

Excellent service provided by everyone ive spoken to during our process of renting our first property. Very helpful team!

Tracy · 16 April 2025

★★★★★ 5/5

Trustpilot

House sale

Excellent advice from Wayland and his super-efficient team. We put the house on the market in the middle of summer and achieved an excellent price despite the economic slow down. You really couldn't ask for more thoughtful and well-judged advice or a more friendly service from start to finish. This office has very strong local knowledge and a great work ethic.

Isobel · 15 December 2022

★★★★★ 4/5

Trustpilot

We chose Carter Jonas to sell our…

We chose Carter Jonas to sell our property. Ed was excellent throughout the period. I have to say that initially wasn't impressed with the photographer that took the photos. Speaking to Ed, this was quickly resolved and another photographer was employed and the photos were so much better.Our house sold within the first week. From there everything was fairly smooth and Ed was around to help with questions and queries.

Jan · 7 October 2021

★★★★★ 5/5

Google

From the initial enquiry, through to the day-to-day maintennance of the flat that I'm now renting, Carter Jonas have been excellent at every stage. Maddy, the property manager for this flat, has always been prompt to respond to any emails, and is warm and welcoming over the phone. Definitely makes a change from previous letting agents that I've used; I can highly recommend!PositiveResponsiveness, Quality, Professionalism

Luke · 22 June 2022

★★★★★ 5/5

Trustpilot

Marina was concise and efficient in…

Marina was concise and efficient in helping me with my property search. Felt so painless compared to other experiences.

J · 23 February 2022

★★★★★ 1/5

Trustpilot

Horrible agency

Horrible agency. They do not care about tenants at all, they fee are ridiculous and very expensive. They charge for everything. They are very tricky with tenants ( read your contacts and everything they give you to sign very careful ).They do only care about money. Consumer services is horrible. I have not met such rude people in my life, I hope never to have to use their services anymore. I was in a difficult situation (and dear I have to pay for it).They take advantage of people.

Luis · 15 October 2017

★★★★★ 5/5

Google

Very easy to deal with. Even filling out all the paperwork, was quick and simple. No printing out and sending it back. Lynsey and the team always got back to via email when I requested information or if needed help. If I had a issue it a question it was answered as quick as possible.PositiveProfessionalism

Sarah · 22 June 2021

★★★★★ 5/5

Trustpilot

Sam the Great

Sam was great. Always available. All the office worked quite well.

Joe · 24 January 2023

★★★★★ 1/5

Google

This is not only the worst letting agency in terms of services provided, but they are willing to cheat to steal your money, starting with Anton Frost. They are unresponsive, rude, unhelpful. When the tenancy ended they claimed crazy amount of money for redecorating and cleaning, that was completely unjustified. After we disputed the claim with a judge, they provided photographs of the house that were up to three years old (!!!) as proof. They even provided photos of signs on the wall, and a receipt (at this point, fake) for painting the very same walls. Too bad the date on the signed wall photos was few days after the supposed repainting had happened! Avoid like plague.

Mario · 23 June 2017

★★★★★ 5/5

Google

Tanya was very response and professional and we quickly found and leased a perfect home.PositiveQuality, Professionalism

Guy · 22 June 2022

★★★★★ 5/5

Google

Wonderful stress free experience and very helpful

M · 11 August 2025

★★★★★ 5/5

Trustpilot

First time we’ve needed to rent a property.

Fiona and Sarah helped us through the rental process which we’d never done before. They were always there on the end of the phone to help us through the process.

Denise · 21 October 2024

★★★★★ 5/5

Trustpilot

Great service from Carter Jonas

Great service from Carter Jonas, special mention to Maddy Peris. She is very quick at respond and always helpful.

David · 8 November 2021

★★★★★ 5/5

Trustpilot

A wonderful estate agent to work with

A wonderful estate agent to work with. I had such a great experience working with this lovely team, truly a pleasure from start to finish. Everyone has been incredibly friendly, approachable, and professional, making the whole process feel easy and comfortable.

Noel · 19 July 2025

★★★★★ 4/5

Google

My overriding concern, as conveyed to Chris Way, was to have a high quality tenant. Unlike certain other agents whom I have dealt with in the past, they took this on board fully, and did not to push anyone unsuitable. A high quality tenant has now signed, and I am pleased to recommend Chris and his team.

Bullfrog377 · 22 June 2020

★★★★★ 5/5

Google

Carter Jonas were brilliant from start to finish when we were looking to rent our next property. Tanya couldn't have been more helpful and went the extra mile to make sure we had all the information and everything we needed. I would highly recommend Tanya and Carter Jonas to anyone looking to rent in and around Oxford.

Jordan · 22 June 2020

★★★★★ 5/5

Trustpilot

Carter Jonas - You are the best!

We are very grateful to the Carter Jonas agency and manager Becky for a quick and high-quality solution to the problem with the boiler in our rented house. This was very important for us. You are the best! Thanks a lot.

Nataliya · 19 March 2024

★★★★★ 5/5

Google

Clare Selwood from Carter Jonas was a fantastic person that help us find a new place for my family. She was extremely helpful in showing us multiple properties and help us throughout the process. I would have given 10 starts if there was that option!

M · 24 December 2023

★★★★★ 5/5

Trustpilot

Really swift and organised process…

Really swift and organised process recently moving into our new rental house. CJ have been helpful throughout and kept us up to date with updates and contracts throughout.

Charlotte · 31 October 2024

★★★★★ 5/5

Trustpilot

Great experience throughout

When we were looking for an Estate agent to help us with the rental of our property we initially met a few. We chose Carter Jonas based on the efficiency and courtesy from the start of Fiona who came out to meet us and helped us out with some important understanding of our rental property from the start. We did not regret the decision.

Dolly · 30 March 2022

★★★★★ 1/5

Trustpilot

Utter rubbish

Utter rubbish, went for a house something on my credit file at a old address which was not on credit report! refused to give holding deposit! but house is through HS2 so going to chase them for the money as these sharks act as agent!

Peter · 13 December 2023

★★★★★ 5/5

Google

Myself and my partner have had excellent service from Carter Jonas, particularly from Maddy who has been really helpful in the 10 months that we’ve been here. She’s been very quick and responsive to all queries, and has been a breath of fresh air from previous rental properties. We would definitely recommend their services to anyone looking to rent.PositiveResponsiveness, Quality, Professionalism, Value

Catherine · 22 June 2022