5/5
GoogleCarter Jonas have been excellent. The entire team - with special mention to Tanya, and Lorna - have been polite, professional, and responsive.
Agent replied · 21 June 2024
Hi James, thanks for the review - we're happy to have helped!
Trusted Agent profile · Oxford
Carter Jonas Lettings reviews in Oxford
★★★★★
1,055 reviews across 2 platforms
Mayfield House, 256 Banbury Road, Oxford, OX2 7DE
Part of Carter Jonas, see every office.
Carter Jonas's office in Oxford, at Mayfield House, is rated 4.5 out of 5 across 1,055 reviews on two platforms, including 545 Google reviews rated 4.8.
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Reviews
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
Google1/5
TrustpilotDon’t waste your time
We decided to use Carter Jonas as our first estate agents. Worst decision of our lives - they wasted a month of our lives. Having looking at a property on their site , we really liked the look of it and requested a viewing . The viewing went well , I would say that was the only positive aspect. After the viewing , we were told to fill out some forms to excel in our application for the property . However , unexpectedly the estate agent that showed us around the property randomly went on holiday for 2 weeks without giving us any information or warning . Meaning we had to talk to some random estate agent that didn’t really have any idea what was going on. Although this was our only choice so we had to proceed anyway as we really wanted this property. So as told - we filled out the forms and about a week later we were told our application was successful. And they immediately asked for payment which we found odd. We were also told we needed a guarantor as apparently a £800 a month appointment wasn’t affordable between 2 full time workers earning more than enough money to pay . Anyway regardless , we agreed and provided one . Even then , apparently that was still not good enough . After paying for the deposit and having our viewing and being left in the dark for so long we were told our application was unsuccessful because of our age ?? Baring in mind we had a viewing at the very start and the estate agent could see how young we were (19) . We don’t see how she would effect anything if we are both earning and in full time employment? So they’re telling us we will never be able to get our first property because we are too young ?not everyone stays living with their parents until they are 30. If age was an issue why did they not mention that at the very start upon application? Instead of wasting our time and getting our hopes up. It’s just funny how they took payment from us straight away when they already had in mind that they would say no . All in all , our first experience was a terrible one and we will not be using this company again . If you like being discriminated against your age , having your time wasted and getting constantly asked for details to prove you can pay for a cheap apartment, then I suppose this company is perfect for you .
Agent replied · 12 June 2024
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotHelpful and efficient from Team Gary maintenance.
As a tenant with Carter Jonas for the past 10+years. Through the reviews I would like give a mention to our very reliable maintenance man Gary Rendall for the estate.I contacted Gary as my drains were blocked he arrived when he said, and sorted the problem great service! Thankyou Team Gary
Agent replied · 12 June 2024
Hi Sandra, thank you for your review. We are delighted to hear that you have had such a positive renting experience with us over the last decade! Please do not hesitate to get in touch if you need anything at all from us.
5/5
GoogleGreat experience with all the Team at the Oxford branch, including Tanya. As a contractor they are a great company to do business eith
Agent replied · 16 April 2026
Hi Joshua, thank you for your review. We are so pleased to hear that you had such a great experience with Tanya and the team. Please do let us know if there's anything else that we can help you with.
5/5
TrustpilotWhile looking for a home desperately I…
While looking for a home desperately I got introduced to Marina Kimpton at South Kensington office. Might I say it was a real pleasure. Not only she got me the apartment I needed in a couple of days but with the requirements I wanted. I would strongly advice anyone looking for an aprtament to get in contact with her. It was a true pleasure thank you very much.
Agent replied · 12 June 2024
Hi Walid, thank you for the lovely review for Marina and our South Kensington team. We're so glad we were able to help you find an apartment that met all of your requirements!
5/5
GoogleFirst class service from Tanya and the team at the Oxford office.
Agent replied · 21 June 2024
Hi Paul, thank you for your positive review. It's great to hear that you were so happy with the service provided to you by Tanya and the team. Please do not hesitate to get in touch if you need anything else at all.
1/5
TrustpilotBuying problems
Updated:I just learnt that CJ did not send their client my 2 page letter with multiple written offers that I provided a link to through the CJ portal. I’m glad I’m not paying them to sell my house., , , , , , Original:Attempted to buy a property CJ were marketing.Put in my offer, they had a response from the seller but didn’t tell me at that point. Meanwhile, they were contacting other people to try to get viewing booked in so they could start a bidding war on a house that had not sold in 6 months.Eventually, I tried to speak to them to ensure my final offer was as good as it could be for their seller, couldn’t get hold of them so sent them an email explaining what was on my mind and why I wanted to speak to CJ.... they forwarded it to the seller without my consent. The poor sellers were trying to sell and had reduced their price, I wanted to offer asking price but CJ were clearly after a bidding war. Eventually abandoned calls with them and used their online “Make an offer” Page With offer, terms, my broker, my solicitors details all there... only to get a call asking what my enquiry was about and then asking what I’d like to offer! Would I sell with them having experienced this side, unlikely, would I consider buying through them... never through the same office.Buying a house is hard enough without worrying about agents trying to inflate their bonus at the expense of the seller and buyer.
Agent replied · 12 June 2024
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
GoogleI had a very excellent experience with a member of your staff Clare Selwood, she delt with my issue efficiently and professionally. I am very well pleased. Highly recommend 👌 I also would like to commend Fred Oyayi who was also exceptional and professional aswell. Weldone guys …
Agent replied · 21 June 2024
Hi Eni, thank you for your kind review. It's great to hear that you received such a professional service from multiple members of our team in Oxford. Please do let us know if there's anything else we can do for you.
1/5
TrustpilotDO NOT ISE THIS COMPANY.
DO NOT ISE THIS COMPANY.please listen to my advice, they lie all the way through their operation. I had to pull out of a house move the day I was expecting the keys to my new house with a newborn baby because of the absolute incompetence of FIONA and JESS. It totally ruined our lives. They Lied about bad credit and said we failed the checks WHEN WE DIDNT. I literally have had the worst experience I’ve ever had with estate agents and on top they lied to my guarantors. THEY LIED I promise you guys do not use this estate agents. They lie. I’ve never in my life experienced something so stressful. The day I was supposed to pick my keys up they lied about the referenceing. It passed !! I pulled out of the deal because of their incompetence. Disgraceful and the worst experience I’ve ever had. Please listen to me and do not use this estate agents
5/5
GoogleExcellent services by Carter Jonas team and especially Maddy!
Agent replied · 21 June 2024
Hi Samuel, thank you for the review. It's great to hear that you are so happy with the service you have received from our Oxford team, and especially Maddy. Please do let us know if there's anything else that we can help you with.
5/5
TrustpilotAbsolutely fantastic service from start…
Absolutely fantastic service from start to finish! The whole team, at every point of the journey - from viewing, completing contracts to settling in - have been friendly, helpful and professional throughout. Highly recommend - thank you Carter Jonas Bishops Park team!
Agent replied · 24 August 2024
Hi Jacob, thank you for taking the time to leave a review. We are delighted to hear that you have received such a fantastic service from our team in Bishops Park! Please do let us know if there's anything else that we can help you with.
5/5
TrustpilotExceptional!
Andrew Maddock couldn’t have been more helpful throughout the purchase of our property, from initial viewing until final move in day! In fact he went beyond the call of duty, chasing up solicitors etcWe are very grateful for all the support we had from Carter Jonas as purchasers
Agent replied · 12 June 2024
Hi Catherine, thank you for your review. It's so good to hear that Andrew provided you with such great support during your time with us. Please do let us know if there's anything else that we can do for you.
5/5
GoogleI had a very excellent experience with a member of your staff Clare Selwood, she delt with my issue efficiently and professionally. I am very well pleased. Highly recommend 👌 I also would like to commend Fred Oyayi who was also exceptional and professional aswell. Weldone guys …
Agent replied · 11 December 2024
Hi Eni, thank you for your kind review. It's great to hear that you received such a professional service from multiple members of our team in Oxford. Please do let us know if there's anything else we can do for you.
5/5
TrustpilotGreat service
David Sinclair Advice is always amazing, the knowledge that him and his team have is great. Highly recommend his services in the york area.
Agent replied · 12 June 2024
Hello Dan, thanks for the positive review. We aim to provide expert local knowledge, tailored to individual clients. We are happy to have helped!
1/5
GoogleUnfortunately I had a terrible experience with one of there sales team sue. Frankly she seemed adamant to just get me off the phone. Not what you want when trying to find the right retail unit. Really you want someone that’s willing to help find what your looking for otherwise I can just use right move. What a shame
Agent replied · 21 June 2024
Hi Aaron, we’re really sorry you did not have a positive experience with us on this occasion. If you would like any further assistance with your search for a retail unit, please email feedback@carterjonas.co.uk and we will pass your details onto our team who will be happy to help.
5/5
GoogleWe had a great experience with Rachel W., I would def recommend.
Agent replied · 16 April 2026
Hi Juliana, thank you for your review. We are so pleased to hear that you had such a great experience with Rachel!
5/5
GoogleWe have recently become tenants under a Carter Jonas Let. The whole process was much more straightforward and professional than past experiences we’ve had through other letting agents. Tanya Hall was extremely quick and efficient at answering our enquiries and helping us complete our application and subsequent formalities. She was a pleasure to deal with. Thank you Tanya!PositiveResponsiveness, Professionalism
4/5
GoogleI've found my experience with Carter Jones extremely satisfying. They've been very responsive and have kept me up to date every step of the way of my tenancy agreement. They were very polite and professional and were happy to answer and explain any queries I had. Special mention to Lynsey Simpson who's been great in dealing with my particular requirement.PositiveResponsiveness, Professionalism
5/5
GoogleJenna Bugler has consistently delivered professional service for our rental properties. She responds promptly to requests and enquiries, ensuring efficient communication. Additionally, she excels at finding suitable tenants and managing the entire process seamlessly, from initial interest to the start of the tenancy.
Agent replied · 21 June 2024
Hi Jane, thank you for the great review! It's so great to hear about how well Jenna has supported you throughout your time with us, and that you are so impressed with her professional service. Please do not hesitate to get in touch if there's anything that you need at all.
5/5
GoogleTracy has been nothing but fantastic . She bent her back to make sure my relocation was as smooth as can be and I'm so grateful
Agent replied · 21 June 2024
Hi Caroline, thanks for the feedback - we're very pleased to have helped! If you need anything else, you know where we are.
5/5
TrustpilotNothing was too much trouble
We purchased our house through Carter Jonas. Kate McKinnon was fantastic at communicating and chasing the chain. Nothing was too much trouble. Thanks Kate!
Agent replied · 12 June 2024
Hello Clayton, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
1/5
TrustpilotPoor communication start to finish
I’ve never known as estate agents make the process so complicated. Poor communication lies at the heart of this review but considering the business they are in, effective communication is everything. As a vendor, sales or letting, you need to consider your purchasers/tenants experience. A poor experience can result in a real loss of revenue. Go elsewhere
Agent replied · 12 June 2024
Hello, we are sorry to read your review. If you would like to send some more details about your experience to feedback@carterjonas.co.uk, our team will be happy to look into this further for you. Thank you.
5/5
TrustpilotThank you
Jessica is our property manager, she is so helpful, she solves our problems quickly. Thank you for help, we are so happy to work with you.
Agent replied · 12 June 2024
Hello Pelin, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients.
5/5
TrustpilotHighly professional and experienced…
Highly professional and experienced local agents that found us great tenants for our property. They offered us a great team to work with and every interaction with every member of the team have been effective and pleasant. Would definitely recommend.
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Tell us what you need and we'll put you in touch. Carter Jonas Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
