Carter Jonas Lettings reviews in Oxford

★★★★★ 5/5

Trustpilot

Fulham flat letting.

The re-letting of our flat in Fulham has just been completed following a schedule of re-fitting and improvements. Carter Jonas has provided excellent support and advice throughout. We found the lettings staff to be friendly, approachable and effective. We were kept fully informed throughout and the level of service and communication was continued by the admin.team once tenants were found. It is what one would expect from a long-established multi-disciplinary national property partnership.

RICHARD · 24 November 2022

★★★★★ 5/5

Trustpilot

Superb!

Our experience with Carter Jonas was excellent. We had quite a few hurdles to overcome to be able to purchase our new home and Ed was always helpful and persistent in overcoming the difficulties. I feel we had a great relationship with Ed, he is friendly and was very professional throughout the process. All employees that I interacted with at Carter Jonas were polite and responded promptly to all my enquiries.

John · 3 February 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs - AVOID- AVOID - AVOID

AVOID at all costs. Still waiting to resolve and still no response from the below. Nearly 4 months now after handing the keys back. Terrible company.After responding to a request to advise carter Jonas how to help me, still no further in obtaining the rent deposit back. Total delay technics.Completely unproffessional company - Whilst trying to get my rent deposit back, the Senior Building Surveyor suggested, 2 unqualified statements. I am yet to have my monies back, or even paret there of.1, All electrics and data cables should be removed from the floors and walls. Seriously, this was part of the reason we rented the place originally. He had no idea what the landlord required either.2, 2 different cracks that had appeared in entire building was because the decorator had not even visited. I cannot believe he could even suggest this. It was obvious that the old building needing regular decoration, which we did, regularly. It was obvious the decorator had been in. If he thinks he is qualified, then I would check his training certificate, of course after 3 months cracks could appear in an old building. Because of his attitude, I will not be using Carter Jonas for any of my future ventures.I have just sent you an email, after your response. Awaiting a positive reply

Chris · 16 December 2021

★★★★★ 3/5

Trustpilot

I would like to say thanks to Carter…

I would like to say thanks to Carter Jonas and her whole helpful staff. specially MADDY as soon we contact her regarding any issue about flat she is straightway on it. MADDY very helpful and try to resolve issue on the spot if incase she cannot do that she make sure that this issue get resolved ASAP. I think personally Carter Jonas is lucky to have very helpful staff like others and Maddy.

Ajit · 7 November 2022

★★★★★ 5/5

Google

Happy with Carter Jonas Service! Very responsive staff (Jenna was responsible for us). Got everything sorted quickly. Thanks.

Sören · 22 June 2023

★★★★★ 5/5

Trustpilot

Very professional

Very professional. Zoltan kept us on his books and contacted us when a specific place came on the market 8 months after I mentioned what we wanted

C · 3 August 2022

★★★★★ 5/5

Trustpilot

Nice experience

I urgently needed to rent a flat when I was required to return to on-site working. Tanya Hall from Carter Jona's Oxford branch was really helpful with facilitating my communication with the landlord and providing useful information about the move. With her help, I managed to complete all the documents and secure the flat in less than a week, which saved me a lot of hassle. This was the first time I used Carter Jonas, and I would consider using it again in the future.

TQ · 22 November 2021

★★★★★ 5/5

Trustpilot

Amazing team.

Naomi at Carter Jonas has been amazing, it was a massive hurdle for me with selling and then renting and extremely stressful on the selling end (with a different agent I must add) but she made it quite easy for me as I haven't rented for about 18 years. The whole experience with Carter Jonas has been great and I would highly recommend using them if you can.

Vanessa · 5 April 2023

★★★★★ 5/5

Trustpilot

We highly recommend Naomi Hazell to any seeking for a property to rent in Oxford

I and my wife have been extremely happy with our experience with Carter Jonas, more specifically with Naomi Hazell, during our search for a property to rent. Thanks to her, we found a flat that we liked on Banbury Road. Throughout this process, she has been extremely responsive, professional, and kind. We were well informed. We would confidently suggest her to our friends if they are looking for a property - in fact, we already did. Plus, if we need to search for a property in the future for whatever reasons, we would surely get in touch with Naomi Hazell and Carter Jonas. As I said, I would recommend her without any reservation to anyone that is lookign for a property in Oxford.

Galip · 31 October 2021

★★★★★ 5/5

Trustpilot

Excellent service from Julia Wilson

We had the pleasure of choosing Julia Wilson and Carter Jonas from a field of five local Oxford estate agents. Although the rates she quoted and the apartment estimate was similar from all agents, we chose Julia because we liked her personality, she was amenable and professional and realistic about the sale. No smarm, no slick talking, Julia possesses empathy and gave us confidence in her ability to sell our property.This was a difficult sale due to Covid circumstances. People moving away from cities and houses the popular option. Throughout the sale she kept in touch with sound advice and information. We were most grateful to her and Carter Jonas for providing such an excellent and thorough service, at an extremely competitive rate.Many thanks to you all.

Judith · 25 October 2021

★★★★★ 5/5

Trustpilot

Residential sale, Oxford

We chose Carter Jonas to sell our North Oxford home because of the company's client profile and because we were so impressed with Julia Wilson when she visited to give us a valuation. Julia asked us a range of detailed questions about the property and, in subsequent discussions, it was evident that she knew precisely how to present it to the market in order for us to achieve the best possible price. From our first meeting through to exchange of contracts and completion, Julia worked tirelessly to ensure the process was as smooth as possible, despite the complications of the Covid lockdown. You take a leap of faith when you choose your estate agent, so it is particularly satisfying when your agent more than meets your high expectations.

Phil · 21 October 2021

★★★★★ 5/5

Google

First time renting a house, so me and my partner were both nervous and didn't really know what we was doing. Thankfully the agent (Clare Selwood) who helped us made this process very easy and understanding. She was there every step of the way and answered all of our questions without an issue. Couldn't be any more happier.

Joe · 24 December 2023

★★★★★ 1/5

Trustpilot

Avoid they treated me appalingly

I had a disgusting experience selling my house through Carter Jonas.Despite teliing them I wanted to keep my sale private to my neighbours, one month before my move they went round each house in my close, (apart from mine) with a A4 sheet of paper advertising a photo of my home and letting people know they had sold it, therefore disrespecting my need for privacy.Worst company i have ever had the misfortune to use.

Peters · 20 August 2022

★★★★★ 5/5

Trustpilot

Seamless purchase transaction

The purchase of our home was professionally handled. From the initial call, the viewing, and then to the days after we got the keys we were dealt like a partner and the team at the branch handling the sale of the property provided the patience and knowledge with their vested experience to support us on the entire journey of the process. Well done to Ed and the team - they are heads and shoulders ahead of the other local agents by a long margin.

Darian · 7 October 2021

★★★★★ 5/5

Google

Tanya was the most helpful estate agent I ever dealt with so far thank Tanya and team

Gustavo · 22 June 2023

★★★★★ 5/5

Google

This estate agent are really quick to get the repairs done which is what we had problem with with the last one. They are super quick at replying so my mind is at ease. We liaised with a lady called Jenna and she was fantastic. She got back to me quickly with all of my questions and tried to help as much as she could.

Stephanie · 22 June 2023

★★★★★ 5/5

Trustpilot

Professional & friendly service

Professional & friendly service. Sam Jarvis kept us abreast of all developments in real time and understood our needs very well. Well done Sam Jarvis & Carter Jonas Team.

Shaun · 21 March 2022

★★★★★ 1/5

Trustpilot

Avoid

I used a "partner" at Carter Jonas as a valuer for a statutory lease extension for a property that I own. The individual concerned wrote an initial valuation report in which I found (after spending ten minutes reading it) several mistakes. He was rather reticent to correct them, but did so after a bit of argument. I also had to argue with him in order to get him to lower the valuation estimate, which is clearly in the interest of the client in contracts such as this. During these discussions he said at one point "a few hundred pounds here or there doesn't make any difference." Well, maybe it doesn't matter to him because it's not his money, but it clearly matters to the client! I was not very pleased by his attitude overall, and his work (which is routine at best) was expensive, and careless. Would definitely not use Carter Jonas again.

S · 1 October 2021

★★★★★ 5/5

Trustpilot

Igor has let our properties for several…

Igor has let our properties for several years and out of all agents I’ve dealt with in 20 years, Igor and his team have been diligent, efficient and proactive. 5* service

Raphael · 29 October 2021

★★★★★ 5/5

Trustpilot

Professional and nice to deal with

We selected Carter Jonas to act on an executors’ sale of a flat in Bishop Mansions because of their experience of handling transactions in this complex. We were not disappointed and very pleased with the service we received from Wayland Ward-Smith and Mandy Jacobs. They showed the flat to a number of potential buyers in a very short period of time and secured an offer at the asking price. The transaction was then delayed due to challenges in obtaining Probate but we received good advice on how to manage the delay and they also kept the intended purchaser advised so that they acquired the property when formalities had been completed

Mr · 19 August 2021

★★★★★ 5/5

Trustpilot

Julia Wilson of Carter Jonas Oxford

Julia Wilson of Carter Jonas Oxford office was the complete professional in handling the sale of our house. Astute in her market analysis, attentive to detail in handling viewings and unfailingly informative as to the stage of process with potential buyers. She put together a great deal for us.

Jake · 5 June 2024

★★★★★ 5/5

Google

I have already posted a glowing review in relation to the Carter Jonas team at Oxford but yet again the team have been super supportive and helpful in a variety of ways, Maddy in particular who is my go to person at Oxford, and who goes above and beyond to help and is proactive and responsive. I am so happy, feel valued, real quality of service, I cant recommend the team enough.PositiveResponsiveness, Quality, Professionalism

Julieanne · 22 June 2022

★★★★★ 5/5

Trustpilot

Professional service second to none

We used Carter Jonas's Fulham branch (Wayland Ward-Smith) to sell a much loved flat in January. We have used the branch on two previous occasions and again could not fault the service. We achieved almost 10% above asking price and were impressed with the professionalism with which the transaction was handled. The communication was clear and advice was offered where needed. We unreservedly recommend the branch and will use Wayland when we next come to buy or sell property in the area.

Meredith · 18 July 2021

★★★★★ 5/5

Trustpilot

Outstanding service from Sam and the…

Outstanding service from Sam and the team at Carter Jonas Fulham Palace Road. Highly professional and nice people too - will definitely use again

Chris · 14 September 2022