Carter Jonas Lettings reviews in Oxford

★★★★★ 5/5

Trustpilot

Great service

Great service. We had a nightmare selling our house not because of the buyers that Carter Jonas introduced to us but because of drop outs further down the chain that just set everything back time and again. Throughout the whole process Carter Jonas remained positive and keep us informed every inch of the way. I can't thank you enough guys. We certainly couldn't have done it with out you

Mike · 13 July 2023

★★★★★ 5/5

Google

Great service from Tanya and the team!

Matt · 22 May 2024

★★★★★ 5/5

Google

Really good service. Quick to reply and very professional. Kind, friendly team. Naomi Hazel has been brilliant with us.

Alex · 26 August 2023

★★★★★ 5/5

Google

We sold a property with the professional help of Carter Jonas and the sale was completed in December 2014. From our initial meeting with Isabella, we knew we were in safe and capable hands and from the moment we instructed the sale, the whole team were fantastic from start to finish. The photographer took care and attention to get the best pics, Julianna from the team was constructive with presenting the property in its best light with many attributes and Isabella was committed to each and every house viewing. Her guide price was the price we achieved and we were of course, very pleased. The sale did fall through (unexpectedly) at one stage of the game, due to the purchaser not being able to get the lending they required, however as soon as this became apparent, the property was actively remarketed immediately and a second offer (for more) was secured within a day or two. The property sales team (particularly Isabella who managed our sale) and the property lettings team gave considerable time to visiting our property and another property that we are hoping to buy soon and gave us advise on property valuations and rental values to enable us to help make some decisions. We are very grateful for their help and support over the last few months or so and would highly recommend them for property sales and rental. Thank you Carter Jonas

Darren · 24 June 2015

★★★★★ 5/5

Google

Just rented a flat through Carter Jonas. Tanya Hall was brilliant and very professional. All things were settled within few days.

Kelvin · 22 June 2023

★★★★★ 5/5

Google

It was truly nightmare to get a room at Oxford in the month of April-May, but when I saw the advert from Carter Jonas and selected them, it was smooth and got the room quickly. Ms Tanya Hall and the team helped me along the way. I would recommend to go with them.

Arup · 22 June 2023

★★★★★ 5/5

Google

We had a very smooth Transaction with Carter Jonas. Tanya was amazing every step of the way to help complete our tenancy agreement. The moving in date went without a hitch. Love our little place and the support we have had making it happen. Thankyou Tracy and Robert Martin- Yew Tree Farm Alfreton

Robert · 22 June 2023

★★★★★ 5/5

Google

Very efficient and excellent customer service - Louise and the wider team made the process of finding a new place to rent painless and straightforward

Matt · 16 July 2025

★★★★★ 5/5

Trustpilot

I can highly recommend Carter Jonas

I can highly recommend Carter Jonas. I have used them to let my properties for many years and they provide a client focussed service to finding the right tenants quickly and secure the best rent. There have been no issues with the tenants. They manage the process of supporting me to do the tenant change over with great care and attention. They are also a pleasure to deal with.

Sue · 15 June 2023

★★★★★ 5/5

Trustpilot

Great experience in Fulham

Very positive experience finding a rental home in Fulham. Sam was super helpful and efficient with great level of communication- we could not have asked for more. Thank you!

Nicki · 14 September 2022

★★★★★ 5/5

Trustpilot

Wayland and his team were excellent

Wayland and his team were excellent. They are all very knowledgeable within property and very communicative throughout the process. I will definitely use them again. Thanks v much.

Liam · 18 October 2022

★★★★★ 1/5

Trustpilot

Terrible service and poor communication

Several things went wrong when trying to sell my apartment.The person that was responsible for selling my apartment left the company. They didn't tell me anything. I only got to know this when I contacted the office 1 month after my apartment was listed and I hadn't heard anything thus far.A second point was that I was promised by the agent that they would clean my apartment for free. In the end all they did was vacuum cleaning the bedroom carpet. The rest they then claimed it was a misunderstanding. Does cleaning an apartment means cleaning one carpet only?Finally, they gave my name to several viewers. Who then found me online and contacted me directly. Is it even legal to reveal my personal details to prospective buyers for no reason? GDPR anyone?I ended up switching to another agent. Communication was really bad, and I think that's the base for trust. But trust had been violated already when they fooled me with the promises of cleaning the apartment.EDIT: I sent an email to the address provided by Carter Jonas below but they never replied. These comments here on Truspilot are probably just automatic bots. They couldn't care less about what went wrong.

Nuno · 11 April 2022

★★★★★ 5/5

Google

I had a good experience moving in to a property renting with Carter Jonas, they were very helpful and quick to answer my questions, particularly Tanya HallPositiveResponsiveness, Quality, Professionalism, Value

Jonathan · 22 June 2022

★★★★★ 5/5

Trustpilot

I recently purchased a flat and Kate…

I recently purchased a flat and Kate Stevens from Carter Jonas was representing the seller at the time, she was new in the Mayfair office, nonetheless she’s responsive, honest and professional. She was flexible and patient when the service providers I hired didn’t show up and I had to reschedule a few times. She made sure I was taken care of when she was in holidays. So thank you very much Kate! All the best.

HL · 23 October 2022

★★★★★ 5/5

Trustpilot

Very pleased with our experience

Very pleased with our experience in renting an apartment in Fulham with Carter Jonas. Kate Stevens was great at setting up multiple viewings and helping out (even after hours) with minor snags. Would recommend!

Chris · 30 October 2021

★★★★★ 1/5

Google

If I could give zero stars I would, the amount of stress and PTSD, this company have caused me trying to move house is too much. The most horrific customer service I’ve ever had to deal with, also and the rudest staff going. Avoid these people at all costs.

Samuel · 27 July 2024

★★★★★ 1/5

Google

Contacted to view a couple of different properties and never received a response. Whenever I’ve popped in or called them up the staff have been consistently rude and unhelpful. That’s just the start considering the horror stories I’ve heard from others about this dreadful company. Avoid at all costs!

Charlie · 27 July 2024

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service. Been waiting since we moved in (9 months) to have a window fixed with zero compensation. We’re paying extra utilities all winter because a window won’t close. I call up about blocked drains and the response I get is not ‘I’m really sorry all your drains are blocked let us get someone out to check out what’s going on and maybe try stop your gardens flooding’ but instead they say ‘we can get someone there but if you’re putting random stuff down the drain you’re paying for it’Customer service is shocking and they appear now to care at all or trust the people that pay them every month. It’s been so hard to get anything fixed by them half the time it’s been easier to just fix it myself than even try and raise the issue.

Jodi · 7 February 2022

★★★★★ 1/5

Trustpilot

Appauling service

Appauling service, can't speak to anyone, no one returns calls or emails and at the end of the Tenancy it's proving almost impossible to get my deposit back despite being told it will be paid in full. Depsite handing back the property in good order and being told I would get my deposit back in full, 6 weeks later I'm still waiting. I kept getting told it was being processed and even got an email saying it had been paid and was in my account (my bank confirmed this was not the case). No one picks up the phone, head office numbers listed on the web site are dead, when you leave a voice mail on a mobile no one gets back to you and I now cant get a repsonse to an email. This is the worst experince I have ever had when dealing with an agency regarding a tenancy. If you have any sense you would avoid this company

Anton · 7 February 2022

★★★★★ 1/5

Trustpilot

I DO NOT Recommend Carter Jonas

I used Carter Jonas to sell my house in North Yorkshire - found them to be very very poor and slippery - strongly recommend you avoid them. The contract they use is unfair - it appears to be infinitely long and had key termination clause info missing. Their valuation "expert" at one point was trying to run backwards suggesting I reduce HIS suggested asking price by £100k. In the end, I did sell the house for much closer to the asking price. When a buyer was found they repeatedly told me it was a short chain with a cash buyer which was a lie. Often avoided replying to my emails, avoiding my calls and not returning calls (In a meeting, on holiday, off sick etc). I also discovered that they chose not to tell me about other interested buyers and had not let them view the property while it was under offer. RECOMMENDATION : AVOID

Gill · 29 January 2022

★★★★★ 5/5

Google

I would like to say a big thank you to Carter Jonas Oxford team who are very supportive and efficient with their service, especially Tanya Hall and her team.

Frances · 22 June 2022

★★★★★ 5/5

Google

I had a great experience securing my rental property with Carter Jonas. Tanya was easy to communicate with, friendly and professional throughout the process. Thank you Tanya!PositiveResponsiveness, Quality, Professionalism

Charlotte · 22 June 2022

★★★★★ 4/5

Google

Faced with the difficult task of finding someone to handle the sale of our long-time family home, our initial meeting with Julia Wilson from Carter Jonas made our choice a much easier one. We felt as if we were in safe and sensitive hands with Julia from the outset. We are very grateful to her for finding the right buyers for the house and for making the process as pain-free as possible in difficult circumstances. Thank you!

TMDS · 22 June 2022

★★★★★ 1/5

Trustpilot

Would not rent from them again if my life depended on it.

Having rented a property through Carter Jonas and made several complaints regarding the state of the property, there lack of response regarding these complaints was just the push we needed to buy a house. It was only then did I receive an email asking if I would like to meet at the property to discuss repairs. Let’s be perfectly honest this wasn’t for our benefit. Having made arrangements to hand back the keys we took time off work and waited at the property, only to be stood up - yes people they didn’t bother meeting us to do the final inspection or take the keys. This lead to a formal complaint being made and guess what the only call we have received from them was to thank us for the high standard we left the property in and to say we would be receiving our full deposit back - they couldn’t even get that right - wanted bank details even though they’d been taking rent. Anyway a long story short I wouldn’t recommend them, I wouldn’t rent a property through them again. They were happy for us to live with black mouldy bathroom, broken fencing, unusable cooker hob, window seals gone, broken door latches and locks etc etc. oh and this property is owned by HS2 which makes this standard of living even more outrageous. We had a leaking central heating pipe, phoned the emergency number and as water sprayed out through the wall, I was told someone would be out to fix it the following day.

Debi · 14 January 2022