Trusted Agent profile · Oxford
★★★★★
1,055 reviews across 2 platforms
Mayfield House, 256 Banbury Road, Oxford, OX2 7DE
Part of Carter Jonas, see every office.
Carter Jonas's office in Oxford, at Mayfield House, is rated 4.5 out of 5 across 1,055 reviews on two platforms, including 545 Google reviews rated 4.8.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
TrustpilotExtremely helpful team
Sam & Igor were incredibly helpful through the process. I really appreciated their willingness to open the flat up for me several times. It felt like a seamless process & I would highly recommend the team.
Hello Clarissa, thank you for taking the time to leave us some feedback. Our team are always pleased to hear how well our clients feel supported. We are happy to have helped!
5/5
TrustpilotGreat estate agent
A very personal and understanding service. Andrew was never pushy and always remained calm, even when things seemed to be stalling on our sale.I would not hesitate to recommend!
Hi Claire, thank you for your review. We're so glad that Andrew was able to help you with your sale. If there's anything else we can help you with, don't hesitate to get in contact.
5/5
TrustpilotKate and the team have provided a…
Kate and the team have provided a great service helping us to find a property to rent and till today, we are more than satisfied with the support provided on the property management side. Big thank you Carter Jonas.Danielle
Hello Daniella, thank you for leaving us some feedback. We pride ourselves in supporting our clients the best way we can. Do not hesitate to contact us in the future.
5/5
GoogleMy husband and I rented our first house through Carter Jonas. Tanya were our lovely agent and we have had the best service that we can imagine. We went through a quite few agencies that time and we didn't get help we wanted. Carter Jonas agency offer the best help, they are very helpful, they responded very quickly to any questions and they make you feeling so safe and relaxed with all documents. Thank you Carter Jonas
1/5
TrustpilotDangerously untrustworthy
Untrustworthy, lazy, never call back as promised and two weeks before our move into a rental property, having sold our house, our tenancy application was cancelled. We had agreed to pay a year up front, take the property as soon as it was available and met every demand such as the credit checks etc. But a worker in Carter Jonas decided not to try to make the deal go through for whatever undisclosed reasons she may have had. My advice would be if you want a roof over your head don’t go anywhere near Carter Jonas.
Hi Richard, we're sorry to see your review. If this is something you'd like to discuss further and clarify with our team, please email feedback@carterjonas.co.uk. Thank you.
5/5
GoogleThe service we have received right from the beginning of our rental process has been great. Tanya has always been helpful, any problems that we have encountered have been dealt with and rectified promptly and efficiently.
Hi Helen, thank you for your review. It's great to hear that you received such an efficient service from Tanya. Please do let us know if there's anything else that we can do for you.
1/5
TrustpilotWorst renting experience of my life.
Worst renting experience of my life.I can go on and on about our awful experience with this branch of Carter Jonas but I don't want to waste any more of my life with this lot so I’ll try to keep it brief, factual and informative. (Also if you look at trust pilot and see the ratio between good and bad reviews, the number of reviews people that rated 5* have left and also read some of the reviews, its clearly incentivised to leave a good review, my opinion).If anyone would like the FULL detail, please get in contact with me and I’m happy to show you everything I have and explain in detail.From day 1 it seemed like this branch of Carter Jonas were against us. They were never on our side when it came to the numerous amount of disputes we had with the landlords property - the landlord even slipped up and told us how Pauline (an associate at Carter Jonas) was pulling the strings on some of the disputes we had, advising the landlord to just shrug us off (might have been just pushing away the blame).Move-in was horrible, the place was disgusting, rubbish left in the garden, broken cabinets, lights, holes in the walls, unclean, dead animals and insects and lots, LOTS more. We were simply brushed away when we complained about the condition of the property time and time again, however we made sure to take as many pictures as we could and save all the emails as we knew Carter Jonas and the Landlord would try their luck.When it finally came to leaving the dump, they decided to charge us over £700 for cleaning and damages. We admitted there were a few minor cleaning issues (couple of stains on the carpet, outside windows needed wiping, sink needed wiping, a few crumbs left on a counter etc.). The checkout was done by Jessica, a property manager, she failed to read the original inventory report and took pictures of problems PRE-DATING our tenancy! She also failed to read the numerous emails we sent complaining about the state of the property which we later used as proof that the problems were already there before we moved in! To add insult to injury Carter Jonas decided to pay over £400 for a full house clean when the cleaning problems could have been fixed by a professional cleaner in a matter of 30 minutes.Now clearly I’m biased but we disputed this £700 with TDS, I have a report from the Tenancy Deposit Scheme (TDS) adjudicator which backs our case and everything I’ve said, in the end we got almost £500 back from TDS. Okay im rambling now.. here's the facts:In our 1 year tenancy we experienced; 1 dodgy fuse box 2 major leaks3 hundred holes in the house4 billion spores of mould7 mice in the house20~ broken bits of furniture/fixingstons more stuff but ive spent enough time on this now
Hi Ruhul, we're sorry to read your review about your experience. If you would like to discuss anything further, please email feedback@carterjonas.co.uk to speak to a member of our team.
5/5
GoogleWe were very lucky to have Tanya showing us around our new house. She was really great at keeping in contact and getting responses from the landlord. We are grateful she helped us every step of the way in a somewhat complicated process and was always reassuring and positive. We couldn't have asked for better support.
Hi Helen, thank you for your review. It's great to hear about how supportive Tanya was during your property search. Please do not hesitate to get in touch if you need anything at all.
5/5
GoogleI was looking for a rental in Oxford and was lucky to find Tanya at Carter Jonas who helped me secure something right in the heart of Jericho. It was a madly competitive scene with places disappearing after only minutes after being listed. But she was wonderfully reassuring and made the process feel much less stressful. Carter Jonas as a company has been extremely responsive to work with - I'm very grateful!
Hi Christine, thank you for taking the time to leave such a lovely review - we're glad we could help you through the rental market and secure a property for you! We hope you enjoy your time there, and are here if you ever need us again.
5/5
GoogleWe had a fantastic experience with Carter Jonas, Oxford. Tanya was exceptionally helpful and professional and made sure the process was well organised and stress-free. Could not recommend her service highly enough!PositiveResponsiveness, Quality, Professionalism
Hi Lucy, thank you for the feedback! We're always here if you need us for anything else.
5/5
TrustpilotHighly recommended
Carter Jonas have been the letting agents for our house for the past 5 years and their service was exemplary, so when we decided to sell, they were the natural choice. They not only found a buyer within a short period of time but also made sure that they were genuine and that the chain was solid. The house sale has just completed and we are extremely happy. Highly recommended.
Hi Rich, thank you for your review. We are delighted to hear how well our team has supported you over the years and that they made the process as smooth as possible for you when you decided to sell. Please do not hesitate to get in touch if you need anything else at all.
5/5
TrustpilotCarter Jonas - Fulham
Carter Jonas Team was really supportive, reactive and flexible when we rented our House. the Support Services were also very reactive. Great experience and great client caring - Special thanks to Sam Jarvis
Hi Howard, thank you for the lovely review for our Fulham team. Our teams are always pleased to hear how we have supported our clients!
5/5
GoogleI’m very happy with the service I’ve received from Carter Jonas, and Christopher in particular. From the moment I enquired about a rental, he’s been really helpful. It can be hard to understand how a country’s rental process works when you come from abroad, but thanks to him - and the agency -, it was a smooth experience for me. They were accommodating to my situation and delivered excellent service!
Hi Muhammad, thank you for your lovely review. We are so pleased to hear that Chris and the team were able to help you throughout the rental process and made sure everything went as smoothly as possible for you. Please do not hesitate to get in touch if we can help you with anything else.
4/5
TrustpilotAs a landlord in Fulham for 36 years
As a landlord in Fulham for 36 years, I have used a variety of lettings agents, including Sullivan Thomas before they became Carter Jonas. I was pleasantly surprised with the professionalism of the Carter Jonas team (Igor, Sam, Zoltan and Ana). Everything from their cheerful phone manner, to finding a good tenant and conducting references, was top notch. As I live abroad, it is important for me to trust that my property is in good hands. Thanks to the lettings team for a great job!
Hi Janet, thank you for your lovely review for our Fulham team. Our teams are always pleased to hear how well we have supported our clients, and we're so glad we have been able to help you with the letting of your property.
5/5
TrustpilotHelpful and good communication
Hi Antony, thank you for your positive review!
5/5
GoogleRecently moved into my home. Jenna was so helpful with anything I needed to ask and so friendly. Wouldn’t definitely recommend Carter Jonas.
Hi Chloe, thank you for your review for Jenna and our Oxford team. We're so pleased to have been able to help you with the move to your new home. Please don't hesitate to let us know if there's anything else we can help you with in the future.
5/5
TrustpilotProfessional team
We really enjoyed our experience with Carter Jonas and Sam. There was no pressure at all but they were very professional and responsive.
Hello, thank you for your review. We are so pleased to hear that you had such a positive experience with Carter Jonas, and Sam in particular. Please do not hesitate to contact us if you need anything else.
1/5
TrustpilotWhat a mess in administration and blame…
A MESS in administration, making FALSE statements and BLAME the tenant in bad attitude!!!, , , Barnes branch. Two staff called to reserve a time separately for future tenant to come to viewing (They asked me to remove their names (The Associate Partner and the Assistant), not sure they were afraid of anything. But it’s fine for me as the fact that here is true.).The viewing was fine to me. But one day before the viewing one staff called and expressed no viewing on that day and asked for another day. It was also fine to me. Then another senior staff called and BLAMED and SCOLDED at me about the cancellation in BAD attitude and ARGUED with me. She was the senior staff of this company. Why the staff do NOT have any compromised before making arrangements? Why the senior staff use such BAD attitude to customer and not clarify that their staff was the one to cancel ???? Then they made up another story and called the landlord that I was not co-operate. What a nonsense and FALSE statement!!!!It’s their staffs fault and keep accusing others without any feeling sorry. I will keep to complain to outsider independence organisation if your company keep continuing to make false statements and accuse me like this.NOT RECOMMEND AT ALL!!!!
Hi Miss Tong. We’re sorry you didn’t have a positive experience with us on this occasion. If you would like any further assistance with this situation, please email feedback@carterjonas.co.uk.
5/5
GoogleI was able to find a great property that matches my requirements very fast. Louise had been very helpful and promptly addressed all my questions, which made the entire process fast and smooth.
5/5
GoogleWe have had nothing but a positive experience dealing with Carter Jonas, a particular mention must go out to the very pleasant Rachel Williamson at the Oxfordshire office, she really made a big difference when responding very promptly to our enquiries in a professional but friendly manner which is getting noticeably rare with a lot of companies nowadays, she’s a woman who just gets thing done !
Hi Annie, thank you for your lovely review for Rachel and our Oxford office. Our teams are always delighted to hear how they have supported our clients throughout their experience with us. If you need any further assistance from us in the future, please don't hesitate to get in touch.
5/5
TrustpilotGreat experience with Carter Jonas
Great experience with Carter Jonas! Very lucky to have come in contact with Kate from the team who found us a great property and helped ensure a very smooth and efficient transition. Grateful for all her service!
Hello Julia, thank you for leaving us some feedback. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
5/5
TrustpilotSam was very efficient and made the…
Sam was very efficient and made the move in process smooth. Thank you for supporting us.
Hi Hema, thank you for your review. We are so pleased that you had such a positive experience with Sam and that he made the process as smooth as possible for you. Please do let us know if there's anything else we can do for you.
5/5
GoogleAmazing service with very helpful staff, quick to reply and make the process of moving in stress free and easy. Thank you in particular to Tanya for making my move to Oxford so smooth!
Hi Fran, thank you for your review. It's great to hear that Tanya was able to make the moving process as stress-free as possible for you. Please do not hesitate to get in touch if you need anything else at all.
5/5
TrustpilotI have dealt CJ for more than thirty years…
I have dealt with CJ for more than thirty years under all their various ownerships from the founder onwards and found them prompt, polite, objective, fair and balanced in their views and actions between tenant and landlord. Aileen (Barnes/Mortlake) in particular is a dream to deal with. Always straightforward and very efficient. Highly recommended. T Wakefield
Hi Tim, thank you for your review. We are so pleased to hear that you have received such a reliable and prompt service from us over the last three decades. Please do not hesitate to contact us if there's anything at all that you need.
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