Carter Jonas Lettings reviews in Oxford

★★★★★ 5/5

Google

I worked with Julia Wilson and her team. They were all excellent - very responsive and nothing was too much trouble, I highly recommend them.

Steve · 24 December 2023

★★★★★ 5/5

Google

We have been with Carter Jonas, Oxford for 20 years and have always found them to be incredibly professional, communicative and honest in their approach. Chris and Tanya have a fantastic team and their knowledge is valued. I would highly recommend Carter Jonas, Oxford.

Nick · 16 April 2025

★★★★★ 1/5

Google

Tayna/Director from Carter Jonas Oxford lied to me prior to starting a AST. I have this in an email. The house historically had issues with cluster fly's when I asked about the dead zombie fly's after seeing about 100 dead fly's in the house pre signing an AST for 12 x months. She said: "the windows have just been closed in the house".& the house house been empty for months. I believed her. I have had maggots/hatching in my sons bed after, rats in the lounge coming up from gaps in the floor, bats, mice, no heat for 10 days. 1 x hob on to cook on. Cloth moths eating my clothes. The director Tayna and the property manager are now trying to get me to pay for the landlords yearly property maintenance jobs. The house has woodchip wallpaper form the 1970's peeling off the walls, tas that wont turn off because the threads have worn. I reported this and now they are trying to charge me for repairs, the walls are so damp in the bedrooms the curtains rails fell off the wall. Years of filler dodgy maintenance done, they are trying to charge me to get a DIY person in the put them up again! They are now trying to take my deposit off me for things I have not done. DO NOT SIGN THE INVENTORY if you move in, until you have to do your own inventory/against there's, they will only try to do the same to you. Photograph everything, test/turn on full power everything before you sign it. Cooking facilities, shower, taps, heating. Inside every cupboard, leave no stone unturned.Cleaning standard windows, curtains rails are secure. Just photograph everything put it in a PDF file, even the external garden areas. The are trying to charge me for leaves that have fallen on the ground to be cleared! After my AST ended.

M · 22 June 2023

★★★★★ 5/5

Google

We just managed to get our first home and Julia has played a key role to make it happen. With a very short notice from the previous owner that we need to exchange in two weeks, Julia provided essential advices to us and chased all the parties on hourly basis. Although I am not her direct customer, I know the exchange would not happen without her effort. I will definitely come back to Julia again in future and highly recommend her decent service.

Kerr · 22 June 2023

★★★★★ 5/5

Google

Tanya at Carter Jonas was exceptional at helping me to find my new home, giving advice and support which is really great in these uncertain times. Tanya and her team were professional, courteous, supportive and have remained in contact with me post move and I am really grateful to Tanya and her team, I have recently had such a bad experience with another agency, its great to actually find such amazing people who have restored my faith ! I wholeheartedly recommend Carter Jonas in particular Tanya and her team (Oxford) a Massive Thank You and so happy to make this recommendation.PositiveResponsiveness, Quality, Professionalism, Value

Julie · 22 June 2021

★★★★★ 5/5

Google

Excellent service and Jenna Bugler was so efficient and helpful in my search for a rental property. Would most definitely recommend.

Ciara · 22 February 2024

★★★★★ 5/5

Google

Had a great experience with Carter Jonas. Tanya Hall was friendly & helpful and the process was organised, well communicated and as stress-free as a property transaction can be. Highly recommended!

John · 22 June 2023

★★★★★ 5/5

Google

I have dealt with Carter Jonas for many years in Oxford in my property finding business. Julia Wilson is my main contact there and she has always acted in the most professional manner in my many dealings with the companyPositiveResponsiveness, Professionalism

Stephen · 22 June 2022

★★★★★ 5/5

Google

very good, very helpful - would recommend their services

Meg · 16 March 2026

★★★★★ 1/5

Trustpilot

Double standards, bad service and disrespectful treatment

I had a very bad experience as a tenant through CJ. I rented a flat through this office for more than 5 years. I had serious issues with both the flooring (tiles peeling off, looking ugly with a risk of harming our feet) and also with the parking ceiling constantly dripping some strange liquid. I kept reporting these issues to CJ but to receive nothing other than useless evaluation visits, unfulfilled promises to fix, and later a very cheap fix for only the tiles that made things look even worse.I would have tolerated all the above (as I’m generally a chilled person!), however, what made extremely unsatisfied with the treatment of these people is seeing their extremely unpractical process and disgusting double standards as I was checking out from the flat. As part of checking out, I was required to hire a professional cleaning company to clean the flat, which I did happily. Strangely, when I offered them to take a look at the flat before I leave, they said they cannot do that “because I’m still a tenant” so they can only check after I leave. A few days after I left, they came back to me with saying that they are not happy with some details of the cleaning including a list that chases some microscopic limescale here and there. What’s annoying was not only that their “high standards” suddenly showed up (after years of ignoring my serious maintenance issues), but also that they did not allow me to deal with the issues my self “as I’m no longer tenant”. So, facing bureaucracy in its most stupid form possible, I had no option other than going through dozens of emails between the cleaning company and the team of CJ to arrange a re-cleaning. You would think that would solve the issue, right?! No, because CJ don’t care about your time and haven’t even checked that the re-cleaning is done to their “standards”. Finally, I was left with no other option than paying CJ an extra to hire their own cleaning service to make sure that it’s done to their satisfaction.What is further annoying is that through the torturous communication with CJ team on the matter, I tried to reach out to some of their managers as the treatment seemed very unfair and illogical (I haven’t faced something like this throughout my 8 years stay in the UK), but all I received from the managers were robotic careless answers that we are extremely busy and we don’t have the time to pick a call. So, at the end, I felt that it was indeed disgusting how disrespectful people can be when they think they don’t have to treat you well. They show you extreme care when you are paying, but they’re not willing to speak for 5 minutes when you’re checking out.I would avoid dealing with these people as a tenant at any cost.

Mohamad · 11 May 2023

★★★★★ 5/5

Google

We have worked with Carter Jonas Oxford for a number of years now and have always had a fantastic experience from all of the staff there. From start to finish, they are always professional and very responsive. Communication is always clear, …

Kevin · 16 April 2025

★★★★★ 1/5

Trustpilot

Awful lettings agency - AVOID

Carter Jonas took over my rental flat from Touchstone. They were impossible to get hold of and our letting agent NEVER answered her phone. We were paying for another one of their flats gas and electric for 2 YEARS and received no help whatsoever and resorted to contacting our MP. We gave notice to move out on the day rent was taken and was told that if I’d informed them 9 hours earlier it would have been a months notice, but as I informed them on the day the rent came out they made me pay for 2 more months. The fire alarm rang for 48 hours leaving the large fire windows open in the block and they refused to help as it was a weekend, during the winter! The 6 flats froze and was a huge health and safety issue! The communal bin shed was a hazard and despite going out and cleaning it myself by hand we were still sent threatening emails stating that we’d (the block of flats) all be charged for bulky waste disposal if it wasn’t cleared. I’ve now not lived there for 2 months but I’m being made to pay the gas and electric usage from between leaving and the new tenants moving in. We were not sent the cleaning report from when I moved in ready for our inspection until after it had been done so we were left to pay excessive cleaning fees despite the flat being freshly painted and beautifully maintained. They don’t care about you as people, they are only concerned about money, a very cold company. Overall an awful experience and would strongly advise any prospective tenants to avoid this company.

Kirsty · 26 April 2023

★★★★★ 1/5

Trustpilot

Avoid avoid avoid do not rent from this…

Avoid avoid avoid do not rent from this agency, they do not do repairs, they give you false promises to redecorate. Me and my two children lived in my opinion unreasonable conditions for two years and because I complained I was left fighting to get my deposit back, I can honestly say I would rather live on the streets before I would use this agency again. I owed my own properties before my personal circumstances forced me to look at rentals, I wouldn't even use them to rent my own property in the future. Stay clear!!

Jenny · 25 April 2023

★★★★★ 5/5

Google

We received an excellent service from Jenna from the start of enquiry to moving into our property. Jenna supported us with any queries we had, highly recommend Jenna and team!

Jaime · 22 June 2023

★★★★★ 5/5

Google

Carter Jonas entire team and Jenna are exceptionally professional. We have heard nightmare stories about estate agencies/agents and were glad that Jenna took care of the process. Especially since we emigrated it was such a daunting experience and Jenna always answered all our questions:) Living at our home for past months and the continued professional service we experience in event of repairs from Maddy. All we can say is wow 👌. A superb team!!! We appreciate you all!

Lucille · 22 June 2023

★★★★★ 5/5

Trustpilot

My overall experience with Carter Jonas…

My overall experience with Carter Jonas has been great. Maddy in particular has been a huge help and with whom I’ve had the most correspondence. She is quick to respond to your queries and find a resolve to any issues. My relationship with Carter Jonas started in April 22 where they helped me to get the flat of my dreams at the time! The process was quick and simple and I cannot thank them enough. Sadly my tenancy has come to an end due to the landlord selling, however, Carter Jonas has been a huge help (AGAIN) in helping me with the move! I highly recommend this Agency. If you’re thinking about using them, do it!!

Nikita · 21 April 2023

★★★★★ 5/5

Google

Very professional service. Jenna was brilliant - she helped us will all our questions and made the process super easy and stress-free for us. Thanks to Jenna and the Carter Jonas team, we're now very happy in our new home.

Natasha · 22 June 2022

★★★★★ 5/5

Google

Over the past two weeks, my wife and I have been working with Carter Jonas in entering into a tenancy agreement for one of the properties they manage. Thus far, they have been spectacularly professional and prompt with their communication. In all dealings they have surpassed the standard practice for provided policies, provided information, standard certifications, and more. I am very pleased to recommend their services to you for whatever your housing needs.

Andrew · 25 October 2023

★★★★★ 5/5

Trustpilot

Carter Jonas Residential Lettings…

Carter Jonas Residential Lettings Richmond, SurreyAileen Robertson and her team gave us fantastic service whilst our house in Richmond was rented out for 2 years during an overseas assignment. From gathering a great set of prospective tenants to the final family who have rented our home, Aileen and here team have given us peace of mind - at a very decent price! From prompt collection of rent to quick response to maintainance requests, it's been a breeze. I'd recommend them to any prospective landlord.

Steve · 8 February 2021

★★★★★ 5/5

Google

Simon stepped in and oversaw the sale of our house where a large corporate had failed. From the start he offered excellent advice and support, quickly secured a chain free buyer in a difficult market and saw the transaction through from offer accepted to completion in 4 weeks. Overall we were delighted with his service and would recommend Carter Jonas to anyone looking for a professional, honest and successful agent. Thank you Simon and the team!PositiveResponsiveness, Quality, Professionalism

Angela · 22 June 2021

★★★★★ 5/5

Google

Returning to UK after many years abroad, we thought finding a new home would be daunting. Kate McKinnon helped us with our quest and purchase. Kind, helpful, patient with our endless queries and always friendly and cheerful, she made the whole process, which had to be continued from abroad, as smooth and stress free as was possible in complicated circumstances. Thank you, Kate, we couldn’t have done it without you!

Charlotte · 24 December 2023

★★★★★ 5/5

Google

All the staff at Carter Jonas are friendly and extremely professional. Kate dealt with our sale from start to finish and was exceptional. She was quick to reply to all emails and telephone messages which made the whole experience of selling our house easier. I genuinely do not think we would have achieved a sale without all the hard work Kate put in. I would highly recommend anyone who was considering moving to instruct Carter Jonas.

Shelley · 27 July 2023

★★★★★ 5/5

Google

Tanya made our move to Oxford seamless, and communicated clearly throughout.

Sam · 27 July 2024

★★★★★ 5/5

Google

Our renting procedure did the Carter Jonas. They gave helping hand always when we needed. All paper work went easy and quick. The staff very professional. Rachel our agent was very kind, helpful and she always was next to us if needed her. Thank you for your hard work. Strongly recommend this agency if you want buy or rent.

Beatrix · 27 July 2024