Carter Jonas Lettings reviews in Oxford

★★★★★ 5/5

Trustpilot

Exceptional service and unwavering support from Carter Jonas!

Exceptional service and unwavering support from Carter Jonas!Recently, we encountered a significant floor issue in our rented apartment, but thanks to Carter Jonas, the entire process from identification to resolution was handled with utmost professionalism and efficiency. They went above and beyond in addressing the leakage problem, which necessitated a complete flooring replacement. Additionally, the outdated and damaged bathroom was completely renovated.Their work was truly outstanding, delivering not only a functional solution but also a stunning new design. Despite the scale of the project, they completed it within the promised timeframe.We wholeheartedly recommend Carter Jonas for their exemplary service and invaluable assistance. Thank you for your exceptional support throughout this endeavor.

Renuka · 18 February 2024

★★★★★ 5/5

Google

Carter Jonas have been friendly and efficient. Appreciate their prompt communication as well. No complaints, a pleasure to deal with.

Ben · 16 March 2026

★★★★★ 5/5

Trustpilot

The team at Carter Jonas

The team at Carter Jonas - Andrew, David and Rupert were excellent all the way through.There were a number of hitches, not of our making, but their communication to resolve these was excellent. They were both calm and determined to get things sorted out and get our sale through

Mr · 14 October 2022

★★★★★ 5/5

Google

I had a fantastic experience with Carter Jonas. The team was professional, efficient, and made the entire move-in process smooth and stress-free. Communication was clear throughout, and any concerns were addressed promptly. I highly recommend their services to anyone looking for a hassle-free moving experience. Thank you for making this transition so seamless!

Metodi · 16 April 2025

★★★★★ 5/5

Google

This was my first time renting a house, and I couldn't have been any happier with it being Carter Jonas, very helpful and alot of wonderful people.There was no stress in anything, and any concerns or questions are solved straight away.

Natasha · 22 June 2023

★★★★★ 5/5

Google

Had a great experience with Carter Jonas from the start. Very professional and responsive, especially Clare who made this all happen because she went the extra mile. Would recommend.

B · 23 March 2024

★★★★★ 5/5

Trustpilot

Absolute pleasure dealing with Matt…

Absolute pleasure dealing with Matt Brookes and the Carter Jonas team in general. Whenever there’s a problem he’s been on the case with bags of initiative and very knowledgeable. He somehow makes things seem effortless and is always very calm and measured. The property we’re moving to is very special indeed and I know it’s been complex with the efforts needed to have it compliant and ready for us, for which I’m super grateful.

Richard · 25 April 2024

★★★★★ 5/5

Trustpilot

Great service with a lovely team

Toby · 18 June 2026

★★★★★ 5/5

Google

I would like to take the time on leaving a 5 star rating for the service and support we have had from Clare from Carter Jonas she has supported us in getting back to us quickly with updates and gave brilliant advice throughout our move to make it more easier quicker and relaxed especially being so near to Christmas she has made it run very smoothly We wish you all have a merry Christmas and thank you again Clare for all your hard work and support From Milly Dobson and Daniel Pointer

Milly · 30 December 2023

★★★★★ 5/5

Trustpilot

Professional ,courteous ,caring and…

Professional ,courteous ,caring and result focussed. Naomi and her team delivered on letting our home swiftly and were friendly, knowledgeable and communicative at each stage in the process. Coming from a property background I found the service offered first class and would thoroughly recommend.

Andrew · 1 February 2023

★★★★★ 5/5

Google

Kate and the team were an absolute pleasure to deal with during our purchase with them. The whole process was very smooth on their side and we couldn't of asked for a more pleasant and confidence inspiring experience.

Branagh · 27 July 2023

★★★★★ 5/5

Google

Carter Jonas provided an excellent service from start to finish. The team was helpful, organized, and always available to assist with any queries. The move-in process was handled professionally, and I truly appreciated the attention to detail. I wouldn’t hesitate to recommend them to others. Thanks again for your outstanding service!

Tanq · 16 April 2025

★★★★★ 5/5

Google

Tanya was super helpful and helped make a speedy move as easy as it could have been. A lovely touch with a moving in gift too.

Louise · 22 April 2024

★★★★★ 5/5

Google

Carter Jonas Oxford made the process of renting our lovely home incredibly easy. Moving can be so stressful and we cannot thank Maddy Peris enough for the smooth move and continuing to help with any questions we may have. We would highly recommend Carter Jonas and especially Maddy.PositiveResponsiveness, Professionalism

Matthew · 22 June 2022

★★★★★ 5/5

Google

Tanya is great, helped me so much in my move. Thanks for being patient with me returning contracts when my WiFi was less than reliable…

Evie · 22 April 2024

★★★★★ 5/5

Google

Very good service Nothing was too much bother. All of the staff that I had contact with were friendly and approachable My main point of contact was Sammy Morgan who was definitely 5 star, keeping me up to date with the progress and quick response to any queries.

Karen · 6 May 2025

★★★★★ 5/5

Google

I just want to say a massive thank you for Naomi who was going with me through the process of getting the flat which I am renting. Very professional, helpful with a lot of patience as I have been asking a lot of questions! Thank you again 🙂 …

Marcela · 16 April 2025

★★★★★ 1/5

Trustpilot

Greedy profiteering

This companies accounting is ridiculous, I am paying ground rent (for a property 30 years old ... pure profit) and 'service charges' (there is NO service provided) that has increased over 20% every year for 3 years to profit them and yet they cannot understand a monthly DD paying them all this money and insist on sending out massive bills. What an absolute joke.

Anonymous · 11 September 2024

★★★★★ 1/5

Trustpilot

I have recently rented a property…

I have recently rented a property management by this company and i honestly have nothing positive to say, they are simply unprofessional and can’t do simple maths which led to us owing more in deposit than was firstly stated due to a mistake in the initial payment stated, then when picking up the keys to our property they were in an envelope in the office they did not ask for IDs to check we were the home owners, then coming to when we didn’t not want to renew our tenancy they would give us a days notice about viewings being conducted a week before we were due to move out ! they cause me and my house mate nothing but stress and i would avoid at all costs if you can!

Lily-rose · 23 April 2025

★★★★★ 5/5

Google

Having recently exchanged contracts for the sale of our house, we are very pleased with the service received from Carter Jonas. A regular stream of viewings, several offers at, or close to, the guide price, and - after a couple of months - the serious offer that went all the way to survey, enquiries, and then exchange. We received helpful advice at every stage. The whole team was excellent. I especially want to commend Julia Wilson, who always delivered on her promises and - particularly in the run up to exchange - helped to smooth out delays and bumps in the road with really good communication.

Chris · 26 October 2023

★★★★★ 1/5

Trustpilot

Terrible

Terrible, Terrible , Terrible . Communication and an unenthusiastic unproffessional attitude scores a zero .When you phone you can never get hold of anyone, if your lucky enough to catch them after many and I mean many attempts they cut you short as they are off to another meeting. State they will phone back next day, but never ever do. Phone back the next day .When they eventually do, if they do they take a week or more to respond to emails or calls with no apology for delay in repling ..And so the cycle gos on. We were interested in a property however due to the unproffessional service , it has now completely put us off the property .Sad to say and we feel sorry for the vendors but we are out and are moving on looking else where. Carter Jonas seriously, with a big S , need to review their agents customer service skillls .Based on our experience we would never ever use this company to sell our property . UPDATE it is now the 5th of October, we contacted CJ once again explaining our concerns with their agent poor communiacation skills and that we would like to discuss the property offer with another agent in their office and trust that we would not have to wait weeks for them to get back to us .Guess what, its approx 3 weeks now, and again nothing, ..no reply at all.

Anna · 23 October 2023

★★★★★ 5/5

Trustpilot

Seller

I couldn't recommend Fred at Carter Jonas highly enough. Great knowledge, kept us informed through out - outstanding communication. Proactive and helpful. Thanks Fred

Customer · 20 July 2025

★★★★★ 1/5

Trustpilot

Awful misleading company

Awful misleading company. Thoroughly deceiving an very pushy lowest of the low avoid like the plague especially Oxford office… misleading bunch of people

Mark · 28 April 2024

★★★★★ 5/5

Trustpilot

Isabelle Branson 5* at Wandsworth

Isabelle Branson at the Wandsworth Common office - 10/10 for a fabulous, focused and honest service. Throughout she gave honest, constructive, solution based feedback. She worked tirelessly, with a smile always on her face, to move forward even when my property, stubbornly insisted on throwing challenge after challenge at her. Once we secured a buyer she diligently drove it over the line. I think with anyone else it may have not proceeded given the buyers market we are in. I can't thank her enough and I am delighted I chose Carter Jonas and Isabelle in particular as my agent.

Nicky · 14 October 2023