Trusted Agent profile · Oxford
★★★★★
1,055 reviews across 2 platforms
Mayfield House, 256 Banbury Road, Oxford, OX2 7DE
Part of Carter Jonas, see every office.
Carter Jonas's office in Oxford, at Mayfield House, is rated 4.5 out of 5 across 1,055 reviews on two platforms, including 545 Google reviews rated 4.8.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
1/5
TrustpilotAwful misleading company
Awful misleading company. Thoroughly deceiving an very pushy lowest of the low avoid like the plague especially Oxford office… misleading bunch of people
Hi Mark, we are sorry to hear you did not have a positive experience with us. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will happily look into this further for you. Thank you.
5/5
GoogleTanya was absolutely amazing. I can’t recommend her enough she helped me as if she personally knew me. She went above and beyond to help me secure the rental property for me and my family.
Hi Ellen and Zach, thank you for the lovely review. We are delighted that Tanya was able to help you secure the right rental property for you and your family. We hope you enjoy your new home!
5/5
GoogleGreat service, very helpful staff. Maddy was amazing, supported with all queries and if there were any issues in the property this has been resolved very quickly. Many thanks Carter Jonas for all your hard work.
Hi Alexandra, thank you for your review. We are so pleased to hear that you are so happy with the service and support provided to you by Maddy. Please do not hesitate to contact us if you need anything else at all.
5/5
TrustpilotCarter Jonas estate agents
James Reynolds assisted me greatly. He answered all questions promptly and facilitated access to the property twice for viewings.
Hi Anthony, thank you for your review. We are pleased to hear that you had such a positive experience with Carter Jonas. Please do not hesitate to contact us if there's anything else we can do for you.
5/5
TrustpilotVery professional and reliable
Very professional and reliable. Mandy was super knowledgeable, responsive and maintained an excellent level of communication throughout the process. I highly recommend them and looking forward to working with them again in the future.
Hi Anastasia, thank you for your review. We are so pleased that you had such a positive experience with Carter Jonas, and with Mandy in particular. Please do feel free to contact us if you need anything else at all.
5/5
GoogleClaire was brilliant! She was super friendly efficient and got back to me with all our queries . Would highly recommend.
Hi Kate, thank you for your review. We are so pleased to hear how happy you are with the service you received from Clare. Please do not hesitate to contact us if there's anything else that you need.
5/5
GoogleThe team at Carter Jonas did a great job over the last six months with our move. They marketed the property very well, responded promptly with helpful input where needed and assisted us greatly in getting to a good outcome on the sale. We were very impressed and are very happy to recommend them to others.
Hi Graham, thank you for taking the time to write a review. It's great to hear that you had such a positive experience with our Sales team in Oxford. Please do not hesitate to contact us if there's anything else we can help you with.
5/5
GoogleClare and her colleagues have been nothing but amazing. The whole process has been smooth and our move in date to our new property is soon. Clare has responded to every single one of my emails and all of my questions, nothing has seemed too much at all I’m very grateful. Thank you for making this stressful time in our lives a little easier.
Hi Claire, thank you for your review. We are delighted that Claire and the team were able to make your moving process run as smoothly as possible. Please do not hesitate to get in touch if you need anything else at all.
5/5
GoogleCarter Jonas helped us find and move into an amazing flat in Oxford in less than 14 days. Jenna was incredibly nice and helpful throughout the whole process. Highly recommended.
Hi Sebastian, thank you for your review. We are delighted that Jenna and the team were able to find the perfect flat for you in less than 2 weeks! Please do let us know if there's anything else we can help you with.
1/5
TrustpilotDon't rent property from these people Poor Service and Poor Communication
Myself and my partner moved into a property 1st July 2021 we signed a 3 year tenancy agreement throw circumstances we moved out on 31st July 2023 we were told that we would loose £564.00 of our £1036.00 deposit when we moved out we were a bit annoyed about it but were told this was because of the cost to them or the Landlords for readvertising the property we then found out that their was new tenants moving in on the 2nd August which made us slightly annoyed before we moved out we got professional cleaners into clean the house the day before we moved out the house was spotless.We moved out on Monday 31st September 2023 we waited and waited for the rest of the money to be paid into our bank account which never happened the house was suppose to be inspected by an independent person on the same day we moved out but this never happened the house was inspected on the first 01/08/23 then the new tenants moved in on the 2nd July 2023 we eventually got a copy of the report which shocked us apparently the house was dirty and uncleaned which was a load of rubbish.We eventually got an email from Rebecca at Carter Jonas saying that they were going to give us back £60 out of a £1036.00 deposit which I rejected they were taking a further £372.00 for cleaning the house and £100.00 for tidying up the garden we asked for copies of the receipts we eventually got a receipt for the cleaning of the house which is just a bog standard receipt which has no date when the cleaning was done or the actual address of the property we are still waiting for the receipt for the work done in the garden so we are still fighting this.
Hi Graham - We are sorry to hear about your experience and we have reviewed this with the office involved. In line with an early termination of a tenancy before the end of the fixed term the landlord can claim on reasonable losses incurred for having to re-let the property prior to otherwise agreed. The end of tenancy process involves a full schedule of condition checkout which is then compared to the report which is compiled when a tenancy starts. Both these reports are carried out by an independent third party and are designed to provide a factual and impartial view of the property’s condition. As with any deposit negotiations where a landlord is looking to make a claim, invoices and/or quotes will be used to prove any reasonable costs or losses that have been incurred as a result of any action or inaction during the tenancy. We are sorry to hear you feel there has been a poor service and poor communication. Should you wish to discuss this further with a member of our team, please do email us at feedback@carterjonas.co.uk.
5/5
TrustpilotFantastic letting agents
Fantastic letting agents! Work with these guys on many property rentals of all shapes and sizes including developments which are newly complete and brought to the market. The service is friendly and the delivery is spot on each and every time. Would highly recommend Carter Jonas and enjoy working with David, Grace and the whole team.
5/5
GoogleTanya Hall at Carter Jonas offered an efficient and helpful service. I would recommend their support.
Hi Eleanor, thank you for your review. It's great to hear that you are so happy with the service provided to you by Tanya. Please do not hesitate to contact us if there's anything else that we can do for you.
5/5
TrustpilotBrilliant from start to finish of the…
Brilliant from start to finish of the rental process. Always quick to answer and reply to emails.
Hi Emma, thank you for your rveiew. It's great to hear that you received such a communicative service throughout your time with us. Please do let us know if there's anything else that we can help you with.
5/5
TrustpilotWe recently purchased our house through…
We recently purchased our house through Carter Jonas and the whole process was assisted greatly by their staff, particularly Andrew Maddock. We experienced, what we now understand to be, the usual lack of communication from solicitors and it was the professional efforts of Carter Jonas that kept our purchase on track.
Hi Andrew, thank you for leaving us some feedback. We pride ourselves in making a difficult process simple. Please do not hesitate to contact us in the future.
5/5
TrustpilotNaomi and the Carter Jonas team have…
Naomi and the Carter Jonas team have been extremely helpful, professional, kind and efficient throughout the renting process. All queries are responded to quickly and courteously, and Naomi made the whole process very smooth and comfortable.
Hi Becky, thank you for your positive review. We are delighted that Naomi and the team were able to make the renting process as smooth as possible for you. Please do not hesitate to get in contact if you need anything else.
5/5
GoogleMaddy and the team at Carter Jonas have been extremely helpful throughout our time living in one of their properties. They respond fast and are very accommodating to any resident requests.
Hi Ryane, thank you for your review. We are so pleased to hear that you have had such a positive experience with Carter Jonas and with Maddy in particular. Please do not hesitate to get in touch if we can help you with anything else.
5/5
GoogleHaving recently exchanged contracts for the sale of our house, we are very pleased with the service received from Carter Jonas. A regular stream of viewings, several offers at, or close to, the guide price, and - after a couple of months - the serious offer that went all the way to survey, enquiries, and then exchange. We received helpful advice at every stage. The whole team was excellent. I especially want to commend Julia Wilson, who always delivered on her promises and - particularly in the run up to exchange - helped to smooth out delays and bumps in the road with really good communication.
Hi Chris, thank you for your lovely review! It's great to hear that you are so happy with the service provided to you by the team, and particularly Julia, throughout the sale of your home. If there's anything else that we can help you with, please do get in touch.
5/5
GoogleWe recently moved house, our main point of contact was Rachel Williamson , we have nothing but glowing things to say about her , her customer service was impeccable nothing was too much trouble and she was extremely efficient and fast , definitely 5 Stars.
Hi Hazel, thank you for your review. We are pleased to hear that you received such an 'impeccable' service from Rachel. Please do not hesitate to contact us if you need anything else at all.
5/5
GoogleTanya and Clare were wonderful throughout the whole lettings process! They were responsive, efficient, clear, and extremely helpful!
Hi Jenna, thank you for your review. We are so pleased to hear that Tanya and Clare provided you with such a great service. Please do not hesitate to contact us if you need anything at all.
5/5
GoogleI recently rented a property in Oxford and it was made possible by Tanya Hall at Carter Jonas. Tanya is super efficient and helpful and she went above and beyond to help me secure me the property. I wasn't able to view it in person and Tanya provided excellent videos and descriptions which were very accurate and helped me with the lease timing. Superb service.
5/5
TrustpilotAndrew has been consistently brilliant…
Andrew has been consistently brilliant and I have found the whole team at Carter Jonas reliable, trustworthy and supportive through every step. I have been back in touch with questions and to ask advice years after our initial contract and Andrew has always done his utmost to help. Many thanks.
Thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
5/5
GoogleI have rented property through Carter Jonas for 7 years now. They are reliable, organised, and keep me updated on the property. They were very successful at marketing the property and negotiating above asking from the tenants.
Hi Richard, thank you for your review. It's great to hear that you have received such a reliable and organised service from our Lettings team in Oxford over the last 7 years. Please do let us know if there's anything else that we can do for you.
5/5
TrustpilotCarter Jonas have been fabulous agents…
Carter Jonas have been fabulous agents to rent with, we are so well looked after, repairs or any queries dealt with promptly.Tasha, Dana and Sophie are real assets to the company. So pleasant and helpful when contact and will always go the extra mile for you. We much appreciate your help always. Thank you all. 🙂⭐️Highly Recommend these agents!
Hi Veronica, thank you for your review. It's great to hear that you feel so well looked after by our dedicated team. Please do let us know if there's anything else we can do for you.
5/5
GoogleDealing with Lynsey at Carter Jonas was like a breath of fresh air, nothing was too much trouble for her and she was very quick at responding. Rented a property in Daventry with her due to relocating from Wales and the whole transaction happened whilst we were still in Wales. Being so far away made absolutely no difference to the high level of service she provided us with. Thank you Lyndsey for your hard work and attention to us, you really are a true asset to the company.PositiveResponsiveness, Professionalism
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