Trusted Agent profile · Oxford
★★★★★
1,055 reviews across 2 platforms
Mayfield House, 256 Banbury Road, Oxford, OX2 7DE
Part of Carter Jonas, see every office.
Carter Jonas's office in Oxford, at Mayfield House, is rated 4.5 out of 5 across 1,055 reviews on two platforms, including 545 Google reviews rated 4.8.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
TrustpilotSmooth process
James was very good at communicating through the whole process and easy to contact. Thanks for helping me find my first home !
Hello, thank you for your positive review. We're delighted to have been able to help you find your first home - we hope you enjoy it! Please don't hesitate to contact us if we can help you with anything else in future.
5/5
GoogleWe have just been through the process of letting a property through Carter Jonas with the help of Clare Selwood. She has been a great help and has responded promptly to any questions and concerns we have had and is always really nice to talk to over the phone.
Hi Connor, thank you for your review. It's great to hear that you have had such a positive experience with our Lettings team in Oxford, and with Clare in particular. Please do not hesitate to give us a call if you need anything at all.
5/5
TrustpilotHappy Days
We are 1 month in with our 12 month lease. We are loving the appartment and making full use of the amenities (Gym, Work space). Mass and Amrita are extremely helpful and friendly. We may well extend our stay :)
Hi Andrew, thank you for your review. We are glad to hear that you are settling in well at your new appartment and feel so well supported by our dedicated on-site team. Please do not hesitate to get in touch if there's anything at all that we can help you with.
5/5
GoogleThe company have been amazing from start to finish. I had plenty of questions to ask, which Clare Selwood has ensured to find out answers to and get back to me in reasonable time frame. Everyone has been polite and easy to deal with making this process stress free!
Hi Jessica, thank you for your lovely review. We are delighted to hear that Clare and the team have been so helpful and supportive throughout your time with us. If there's anything else that you need help with, please do give us a call.
5/5
Google好评： 专业, 响应能力, 质量 I would really recommend Carter Jonas from my heart. Simon Mcconnel and Julia Wilson are very helpful getting the house which we wanted. We love the house so much. They are professional and friendly approach made the process easier. Simon was always available to handle every question enen after the purchase. A big thanks to Simon and Julia.PositiveQuality, Professionalism, Value
5/5
TrustpilotI would like to thank Ms Lajla Turner from the Kensington Office.
I would like to praise Ms Lajla Turner from the South Kensington office. She gave me great advice about the decor of the flat. I followed her advice and in less than two weeks she had found me a suitable tenant with almost the asking price. Ms Turner provided us with very reliable reference checks and the right tenant. She worked w/ends and even during her week's holiday and throughout was extremely constructive, courteous and helpful not only to myself but also to the tenant. A very smooth and pleasant experience!
Hello Dora, thank you for taking the time to leave us such positive feedback. Our team are always happy to hear how we have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotWe used Carter Jonas to sell out flat…
We used Carter Jonas to sell out flat and they couldn't have done a better job.Wayland and Mandy were friendly, professional and got the job done.Would definitely use again, many thanks
Hello Faith, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported for our clients. We are happy to have helped!
5/5
TrustpilotThe all encompassing care and service of Carter Jonas in Barnes.
My rental property has been in the excellent care and management of Carter Jonas since 2019 .The team at Barnes have always been available to assist me with decision making and any queries that have arisen in this time .I trust their judgment and expertise in all areas .I have found them to be completely honest and straight down the line .The most important criteria to me is that they genuinely care about what is the best outcome for me as a landlord equally delivering a first rate service for the tenant.Any issues regarding the upkeep of my property are reported to me straight away, nothing is left lingering or forgotten.The tradesmen they use are fair priced and professional.I have found the team to be kind , personable and welcoming.I rest assured being with Carter Jonas.
Hello Dympna, thank you for taking the time to write us a review. We are very happy to have helped. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
5/5
Google100% recommend this company. Tanya Hall was amazing and would advise to ask for her.
Hi Chris, thank you for your positive review. We are so glad that you were so happy with the service provided to you by Tanya. Please do get in contact if we can help you with anything else.
5/5
TrustpilotGreat agency to work for
We provide Carter Jonas Bishops Park (Igor) with photos and plans and they are great to work with. They are always on the ball and communicate really well between us and also the occupants of properties making it really easy for us to get the best out of a property. Not everyone takes the time to setup with tenants or the owners of a property as well as the Bishops Park branch do. They are a pleasure to work for.
Hi James, thanks for the great star rating! We look forward to continue working with you in the future.
5/5
TrustpilotExcellent service from Carter Jonas in Fulham
I am landlord and Carter Jonas with their Fulham office provided a great service. All my previous experiences with estate agents were to say the least quite disappointing. Unlike the other estate agents their staff were very helpful and polite. Great customer care and service. I deal with various people at their Fulham, branch and whilst they all provide a great service, Igor Simonov deserves a special mention. He goes the extra mile to look after his clients and their properties and does it with swift efficiency and kindness.
Hello Luigi, thank you for taking the time to leave us a review. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotI am very happy that I ended up renting…
I am very happy that I ended up renting through this superb agency. I didn't think there was such a good organization in a rental and sales agency. I thank all the staff who work in this agency for their involvement and understanding.
Hi Remus, thank you for your positive review. We are delighted to hear that you have received such a great service from the Carter Jonas team. Please do not hesitate to contact us if there's anything else that you need.
5/5
TrustpilotAll very easy and smoth
All very easy and smoth - Sam was excellent and the after care team to sort any minor issues have been great too
Hello - thank you for your positive review. We're so glad we have been able to make this process as smooth and simple as possible for you. Please don't hesitate to contact us in future.
5/5
GoogleWe have had the best experience with Carter Jonas in Oxford: we were followed through every step of the process with great professionalism and kindness.
5/5
TrustpilotOrganised, responsive and highly competent
Yet again, Carter Jonas has found us some excellent tenants, the whole process was extremely smooth and stress-free, excellent photos were taken of the empty property and the listing was live on right-move very quickly, we couldn't be more pleased with Igor and Sam Jarvis and everyone at Carter Jonas
Hi Rosie, thank you for your review. It's great to hear that you are so happy with the service provided to you by Igor and Sam in our Bishop's Park office. Please do let us know if you need anything else at all.
5/5
GoogleWe purchased our house through Carter Jonas. Kate McKinnon was fantastic at communicating and chasing the chain. Nothing was too much trouble. Thanks Kate!
Hi Clayton, thanks for the lovely review! We're very pleased to have been able to help you purchase your house.
4/5
TrustpilotFast
I needed a furnished apartment to wait for me by the time I arrive to the country. I wasn’t able to check the place myself, and I had no UK bank account, and Covid was around. So I needed a lot of flexibility, fast responses, clarity. I got all this, the Banbury Road office in Oxford (Tanya and Kate) were very helpful. Thanks a lot.
5/5
TrustpilotGreat Service by Carter Jonas
The process of getting me a house to rent was so nice and I am really happy with the place. I found few issues with things in the house when I came and they helped me really very quickly. The team was fast to get everything sorted and help. I am really impressed with the service Carter Jonas has provided me in last few months and I hope they will keep up the good work
Hello Sahil, thank you for leaving us some feedback. We aim to make an often complicated process simple for our clients. We are happy to have helped!
1/5
TrustpilotWouldn't even take 6 months rent up front
I think this has to the most judgemental company I have ever dealt with and I'm 54 years old. They wouldn't even accept 6 months rent up front on a property! If you don't fit into their pigeon hole requirements then you aint got no chance of renting a property.
Hi Warren, thank you for your feedback. We understand your frustrations with this situation, and as you know the rental market is particularly competitive at the moment, with each of our properties receiving multiple enquiries and offers. These are then reviewed by our landlords, who select tenants based on their own criteria and preferences, which we then feed back to applicants. We are sorry that you weren’t successful with your application this time around, and would be happy to look into this further for you if you want to send some additional details to feedback@carterjonas.co.uk. Thank you.
5/5
TrustpilotFantastic service!
Having just moved into a new area Maddy Peris at Carter Jonas Oxford could not be more helpful. She was always ready to answer my questions via any means, calls, texts, emails. She always calls when she says and she keeps me updated on any issues I raise and is always transparent with me. Always a joy to deal with and other estate agents customer service/ property managers could learn a thing or two from her!Rebecca
Hello Rebecca, thank you for taking the time to leave us some feedback. We pride ourselves in making an often complicated process simple for our clients. We are happy to have helped!
5/5
GoogleCarter Jonas, but particularly Tanya Hall, have been great in ensuring that we had a stress-free move into our new home. They were very attentive to all our concerns and very quick to process things as well as support us with any issues we faced.
5/5
TrustpilotExcellent Service
Excellent attention throughout a prolonged sale complicated by the purchasers circumstances.Reassuring advice in difficult times was especially helpful. Ed Westmacott and his team provide a first class service.
Hello, thank you for taking the time to leave us some feedback. We pride ourselves on making a complicated process simple for our clients. We are happy to have helped!
5/5
TrustpilotWe found our flat through Carter Jonas…
We found our flat through Carter Jonas that were really helpful and great throughout the whole process. Kate was very professional and always prompt in our correspondence.
Hello Dimitra, thank you for writing us feedback. We aim to offer simply better advice for our clients. Do not hesitate to contact us in the future.
1/5
TrustpilotDon’t waste your time
We decided to use Carter Jonas as our first estate agents. Worst decision of our lives - they wasted a month of our lives. Having looking at a property on their site , we really liked the look of it and requested a viewing . The viewing went well , I would say that was the only positive aspect. After the viewing , we were told to fill out some forms to excel in our application for the property . However , unexpectedly the estate agent that showed us around the property randomly went on holiday for 2 weeks without giving us any information or warning . Meaning we had to talk to some random estate agent that didn’t really have any idea what was going on. Although this was our only choice so we had to proceed anyway as we really wanted this property. So as told - we filled out the forms and about a week later we were told our application was successful. And they immediately asked for payment which we found odd. We were also told we needed a guarantor as apparently a £800 a month appointment wasn’t affordable between 2 full time workers earning more than enough money to pay . Anyway regardless , we agreed and provided one . Even then , apparently that was still not good enough . After paying for the deposit and having our viewing and being left in the dark for so long we were told our application was unsuccessful because of our age ?? Baring in mind we had a viewing at the very start and the estate agent could see how young we were (19) . We don’t see how she would effect anything if we are both earning and in full time employment? So they’re telling us we will never be able to get our first property because we are too young ?not everyone stays living with their parents until they are 30. If age was an issue why did they not mention that at the very start upon application? Instead of wasting our time and getting our hopes up. It’s just funny how they took payment from us straight away when they already had in mind that they would say no . All in all , our first experience was a terrible one and we will not be using this company again . If you like being discriminated against your age , having your time wasted and getting constantly asked for details to prove you can pay for a cheap apartment, then I suppose this company is perfect for you .
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
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