5/5
GoogleVery professional and friendly, I can't thank Clare enough for all her extra effort and helpfulness.
Trusted Agent profile · Oxford
Carter Jonas Lettings reviews in Oxford
★★★★★
1,055 reviews across 2 platforms
Mayfield House, 256 Banbury Road, Oxford, OX2 7DE
Part of Carter Jonas, see every office.
Carter Jonas's office in Oxford, at Mayfield House, is rated 4.5 out of 5 across 1,055 reviews on two platforms, including 545 Google reviews rated 4.8.
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Reviews
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
Google1/5
TrustpilotUnprofessional
Unprofessional. Made an offer on a property which they acknowledged, chased after couple of weeks, no reply to emails, avoiding phone calls, no response whatsoever. I Just found out that they sold the property.
5/5
GoogleKate McKinnon did a fantastic job navigating the sale, we are very grateful to her.
Agent replied · 16 April 2026
Hi Nicholas, thank you for your review. It's great to hear that you are so happy with the service you received from Kate. Please do let us know if there's anything else that we can do for you.
5/5
GoogleWe have been a supplier to Carter Jonas in Oxford for over 8 years. We have found them to be totally professional at all times. Chris and his team are a pleasure to work with. In long standing business relationships a degree of trust and support on both sides is welcomed and appreciated. We look forward to the next decade
5/5
TrustpilotHigh-quality experience with Carter Jonas
Sam and Anamaria from the Fulham location were very easy to communicate with from the outset of my partner and I looking for a flat through to our move into our new home. They supported us in every step of the way and answered any questions we had timely and effectively. My experience with Carter Jonas has been excellent, highly recommend!
Agent replied · 12 June 2024
Hi Diana, thank you for the lovely review about our Fulham team. Our teams are always so pleased to hear how we have supported our clients! Don't hesitate to contact us in the future.
5/5
TrustpilotA great experience with Carter Jonas to…
A great experience with Carter Jonas to find out flat in Balham. Would highly recommend them, Olivia was very helpful!
Agent replied · 12 June 2024
Hi Emma, thank you for taking the time to write us a review - we're very happy to have helped!
1/5
GoogleThe agent of Carter Jonas is very dishonest, unhelpful and not professional.
Agent replied · 27 May 2025
Hello, we are sorry to read your review. If you would like to send some further details of your situation to feedback@carterjonas.co.uk, a member of our team will be happy to discuss this further with you. Thank you.
5/5
GoogleWe live abroad and depend on Carter Jonas to manage tenancy on our house in the UK. The professionalism and peace of mind they provide has been invaluable. Communication and problem solving are stellar. Highly recommend.
Agent replied · 21 June 2024
Hi Anne, thank you for the great review. We are delighted to hear that you are so happy with the service provided to you by our Lettings team. Please do not hesitate to get in touch if you need anything at all.
5/5
TrustpilotSuperb service - especially from Maddy
We have been with Carter Jonas for a number of years and have always received prompt, friendly service. Any issues have been resolved swiftly, and they have always been available if we've had questions. Maddy in particular (Senior Property Manager) has always been sure to look after us and take on board our requests, which is greatly appreciated!
Agent replied · 12 June 2024
Hi Lauren, thank you for your review highlighting the helpful service you have received from Maddy and our team. Please let us know if we can help you with anything else in the future.
5/5
GoogleTanya and the whole team were brilliant from start to finish! Above and beyond!
Agent replied · 16 April 2026
Hello, thank you for your review of Tanya and our Lettings team in Oxford. Please do let us know if there's anything else that we can do for you.
1/5
TrustpilotStuck up, horrible people!!!
Terrible service. Terrible manners. Even the homeowner we loved the house of had negative opinions of the agents. We specifically drove 30 miles to speak in person having not managed to get anyone on the phone and they shuffled us out the door within 2 minutes of us arriving, and other people there (some with new-born babies who were being shunned) were all shocked at how they were treating the people who walked in.Stuck up, self-centred, snobby and clearly paid far too much and it's lead to them being far too big in their boots. Really appalling and not any way to treat people in this day and age - people we spoke to were older and 100% not up to date/living in the old ages in their approaches e.g. bordering on bullying and saying degrading comments. We were left absolutely speechless at some of their choices of words. Definitely avoid if possible. Completely shocked at how unprofessional they were. Very tempted to raise to HQ but how blatantly they were behaving stopped us as it's clearly normal for them and they must be accepted for this to happen - must be allowed from the top down! AVOID this agency!!!Chasing calls on viewings wouldn't work, emails wouldn't work, going out our way to do a "walk in" to the office didn't work... they need lessons in decorum and manners to put it frankly. A complete joke.
5/5
TrustpilotFulham
Kate was very helpful with viewings and securing us our perfect house. Very pleased with the service.
Agent replied · 12 June 2024
Hello Natasha, thank you for leaving us some feedback. We are happy to have helped!
5/5
TrustpilotMaddy is very friendly
Maddy is very friendly, helpful and gets the the job when needed. Easy company to deal with.
Agent replied · 12 June 2024
Hello Sarah, thank you for five star review. We are happy to have helped!
5/5
Trustpilotms gozde balkan
Zoltan Dudas helped us so much, with his great follow up our offer is accepted by the landlord. Even we didn't rent the apartment, the process and management of Zoltan was very professional and kind. I highly recommend Carter Jonas Fulham and Zoltan Dudas as a negotiator.
5/5
TrustpilotReally happy with the service and help…
Really happy with the service and help provided by Monica through Carter Jonas, efficient work and perfect flat! Can’t recommend more! Thank you!
Agent replied · 28 December 2024
Hi Vanessa, thank you for your review. It's great to hear that you are so happy with the service provided to you by Monika. Please do let us know if there's anything else that we can help you with.
5/5
TrustpilotArabella & team
Arabella has been helpful and professional throughout the whole process.
Agent replied · 12 June 2024
Hi Henry and Winnie, thank you for your review about your positive experience with us. Please don't hesitate to contact us in the future.
5/5
TrustpilotHighly Recommended.
Highly Recommended.Carter Jonas could not have been more helpful in selling our home, particularly Ed and Rupert, who went out of their way to secure a buyer. The advice offered was first class and they kept us fully informed about potential problems and the progress in general.We can’t thank them enough.Pete and Karen
Agent replied · 12 June 2024
Hi Pete, thank you for your review. We are delighted that Ed and Rupert were able to help you with the sale of your home. Please do not hesitate to get in contact if you need anything else in the future.
1/5
TrustpilotDo not rent through these people - South Kensington office
Absolutely diabolical service. After signing the letting agreement for my student son a property manager was appointed who was nothing to do with Carter Jonas. We have been privy to so much email traffic with the 2 agents unable to agree who had responsibility for what. I’m yet to be convinced we will see our deposit returned and a the reference my son will need for his next flat. Please avoid these people as it is an incredibly stressful experience. I’m staggered with the lack of professionalism on display. I’ve made sure I’m telling my friends and colleagues about my experience.
5/5
TrustpilotHighly positive experience
Julia handled our mother's house sale with an incredible level of professionalism and kindness. She made every step of the way smooth and easy to manage. I would highly recommend her, as would our mother.
Agent replied · 12 June 2024
Hi Sarah, thank you for your review. It's so great to hear that Julia provided you with such a positive experience with your mother's house sale! Please do not hesitate to get in touch if there's anything else we can help you with.
5/5
TrustpilotCharlotte was friendly and efficient
Charlotte was friendly and knowledgeable - she came well prepared with local information concerning rental properties.
Agent replied · 12 June 2024
Hello Amanda, thank you for taking the time to leave us some feedback. We pride ourselves in offering helpful advice. Please do not hesitate to contact us in the future.
5/5
TrustpilotA fast way to find the perfect property with all the knowledge in place …
What I loved most about this experience is the trust - the trust that what I am interested in is real. Of course the quick follow ups and fast access to further information facilitated the enquiry , and full marks to Charlotte . Also Thankyou for the understanding that what is replied by Carter also takes time to digest . This respect is invaluable.
Agent replied · 12 June 2024
Thank you for taking the time to leave us a review. We pride ourselves in providing helpful advice. Please do not hesitate to contact us in the future.
5/5
GoogleOur experience with carter Jonas was seamless from start to finish I must give a special mention to clare who was in constant contact with us always able to help no problems at all it just could not of been better
Agent replied · 21 June 2024
Hi Nigel, thank you for your review. We are delighted that you had such a positive experience with Carter Jonas, and with Clare in particular. If you need anything else at all, please do not hesitate to contact us.
5/5
TrustpilotEfficient and Effective
Helen dealt with the sale of the house brilliantly. Great communication throughout the process and made the whole thing seamless.
Agent replied · 28 December 2024
Hi Sasha, thank you for your review. We are delighted to hear that you felt so well-supported by Helen throughout the sales process. Please do not hesitate to get in touch if there's anything else we can help you with.
5/5
Googlegreat overall professionalism by Rachel Williamson, happy to help no matter how small or large the issue may be if there is any, absolute pleasure to deal with.
Agent replied · 25 October 2024
Hi Tom, thank you for your review. It's great to hear that you had such a positive experience with Rachel, and that she was able to assist with any and all issues! Please do let us know if there's anything else that we can do for you.
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Carter Jonas Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
