Trusted Agent profile · Oxford

Carter Jonas Lettings reviews in Oxford

4.5

★★★★★ Excellent

1,055 reviews across 2 platforms

Mayfield House, 256 Banbury Road, Oxford, OX2 7DE

Part of Carter Jonas, see every office.

Carter Jonas's office in Oxford, at Mayfield House, is rated 4.5 out of 5 across 1,055 reviews on two platforms, including 545 Google reviews rated 4.8.

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4.8 / 5

545

Reviews on Google

This office

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510

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Oxford office, from every platform, shown as written. First names only.

5/5

Google

My partner and I were struggling to find accommodation in Oxford and Tanya Hall turned out to be the miracle worker we needed. We had several phone calls where she gathered information on what we were looking for and she managed to help us get a place that we love being in. Many thanks Tanya and the Carter Jonas team! We couldn't be happier!

Adam · 22 June 2022

Agent replied · 21 June 2024

Hi Adam, what a lovely review - thanks for taking the time to send it. We're very happy to have helped you find a place that you love being in!

5/5

Google

Julia Wilson has been a very great help with marketing our Flat. Her kind and efficient endeavour is a credit to Carter Jonas and her prompt replies to our concerns is commendable. Well done Julia. Rev WMB

Michael · 27 June 2024

Agent replied · 26 August 2024

Hi Michael, thank you for your review. We are so pleased to hear that you are so happy with the service provided to you by Julia. Please do not hesitate to contact us if you need anything else at all.

5/5

Trustpilot

Great letting experience!

Working with Sam was a great experience from start to finish. The viewing of the property was setup quickly with no fuss and the whole letting process was seamless.Overall a great experience from Sam and the Fulham team and would definitely use them again!

Jason · 9 February 2024

Agent replied · 12 June 2024

Hi Jason, thank you for your review. We are so pleased to hear that you had such a positive experience with Sam and our esteemed Lettings team in Fulham. If there's anything else that we can help you with, please do get in touch.

5/5

Google

The whole process was very smooth and professional. Tanya was friendly and helpful throughout. Would highly recommend.

Ed · 16 April 2025

Agent replied · 16 April 2026

Hi Ed, thank you for your review. We are so pleased to hear that Tanya was able to make the whole process run as smoothly as possible for you. Please do not hesitate to get in touch if there's anything else that you need from us.

5/5

Google

Tanya and team are fabulous!! We're so glad we found them and they found our wonderful home

Emily · 16 April 2025

Agent replied · 16 April 2026

Hi Emily, thank you for your review. It's great to hear that you had such a positive experience with Tanya and the team throughout your property search. We hope you are settling in nicely!

5/5

Trustpilot

Would highly recommend Carter Jonas

Carter Jonas offered a fair and constructive valuation, constantly professional, great communication throughout, open and honest feedback. Successfully achieved a sale price beyond the guide price. Would highly recommend Fred and his team at Carter Jonas.

Mark · 8 July 2024

Agent replied · 24 August 2024

Hi Mark, thank you for your review. We are delighted to hear that you are so happy with the professional service provided to you by Fred and his Sales team. Please do not hesitate to get in touch if you need anything else at all.

5/5

Google

I was very pleased with the service provided to me as a landlord when renting my property. In particular Jenna was very helpful and professional not only helping me to manage some works that needed undertaking at the property but also finding me a new tenant swiftly. I would highly recommend their services

Kevin · 22 June 2023

Agent replied · 21 June 2024

Hi Kevin, thank you for your review. Our teams are always pleased to hear how well we have supported our clients, and we're so glad we have been able to help you with the letting of your property.

5/5

Trustpilot

Super Star Agent

I have been letting my flats through Lajla in the Carter Jonas St Kensington office. Lajla is lovely and very professional. She always goes the extra mile and even writes back to me on the weekends and at night. Lajla always looks after her tenants and her landlords. She’s my “go-to” agent.

Martin · 15 July 2023

Agent replied · 12 June 2024

Hi Martin, thank you for your positive review, it's always great to hear how well we support our clients! If there's anything else we can help with, please do get in touch.

5/5

Trustpilot

Prompt, professional and friendly service

We've had a great experience with Carter Jonas, who've managed the property we've been letting for many years, and have done so very professionally. Issues have been promptly resolved, and I never feel like they're avoiding us or fobbing us off (which I've found to be a problem with certain other similar companies). Special thanks to Liz Osborne, who always takes personal responsibility for us being happy with the property.

Steve · 13 May 2021

Agent replied · 12 June 2024

Hi Steve, thank you for leaving us a review. We pride ourselves on making a complicated process simple. Please do not hesitate to contact us in the future.

5/5

Trustpilot

Excellent service

Carter Jonas have always looked after my rental flat very well. Changeovers have always gone smoothly and although I manage the property myself they are quick and willing to step in with advice or physical help if I am not around. Very happy to recommend and special thanks to Sam Jarvis, Ana and Igor

Mrs · 12 May 2023

Agent replied · 12 June 2024

Hi Frances, thank you for the great review. We are so pleased to hear that Sam, Ana and Igor have been able to help you with your rental flat throughout your time with Carter Jonas. Please do not hesitate to get in contact if you need anything else at all.

5/5

Google

We cant Thank Rachel enough, she is excellent she always made sure she kept us updated at all times throughout the process and secured the house we have always wanted. Also want to say thank you to Rob.

Claire · 22 May 2024

Agent replied · 21 June 2024

Hi Claire, thank you for your lovely review. It's great to hear that you had such a positive experience with Rachel and Rob! Please do not hesitate to get in touch if there's anything else that we can help you with.

5/5

Google

Really impressed by the professionalism and efficiency of the team, especially Tanya who handled our property.

Joshua · 16 April 2025

Agent replied · 16 April 2026

Hi Joshua, thank you for the positive review - we are so pleased to hear that you have received such an impressive service from Tanya.

5/5

Trustpilot

Probably the most stress free move i've…

Probably the most stress free move i've ever had. Kate was extremely friendly and insightful at my viewing, answering any questions I had. The process of putting an offer in, having it accepted and then to the move in date was seamless. Kate and Ana were really responsive throughout the process and I felt they had my best interest in mind to ensure this was the case.

Charlotte · 26 October 2021

Agent replied · 12 June 2024

Hello Charlotte, thank you for taking the time to write a review for us. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.

5/5

Google

I carry out the fire safety and building safety assessments for Carter Jonas, i have to say, Maddy Peris, the lovely lady i have contact with is very meticulous in ensuring the safety of all their residents, any issues i find are dealt with immediately without question. Truly is a great company

Lee · 22 June 2023

Agent replied · 21 June 2024

Hi Lee, thank you for your review, and thank you for working with us to help ensure the safety of our residents, which is our utmost priority!

5/5

Google

Thanks to Tanya Hall & the team for a fantastic experience. Professional, friendly and helpful.

Anna · 16 April 2025

Agent replied · 16 April 2026

Hi Anna, thank you for your review. It's great to hear that you have had such a fantastic experience with Tanya and the team in Oxford. Please do not hesitate to contact us if you need anything else at all.

5/5

Google

We recently rented a flat in Milton Keynes managed by Carter Jonas, and we had a very positive experience. Our point of contact was Maddy, who was incredibly responsive and attentive throughout my tenancy. One instance that particularly impressed me was when our fridge broke down. Maddy promptly contacted the landlord and secured approval for a replacement since the fridge was beyond repair. Her prompt action ensured minimal disruption to our daily routine. Overall, I would highly recommend Carter Jonas Property Management to tenants looking for a professional and reliable agency. Maddy's attentiveness and promptness in resolving issues made my renting experience very positive. We eventually moved out because we were able to purchase our own place, but I would definitely consider renting through Carter Jonas again in the future.

Pwint · 13 August 2024

Agent replied · 11 December 2024

Hello, thank you for your review. We are delighted to hear that you have received such a reliable and prompt service from Maddy and the team! Please do not hesitate to get in touch if you need anything else at all.

5/5

Google

Tanya was very professional, quick to respond to my enquiries and follow up with me on my transition as well as my moving in feedback . I am more than please with the service l had with Tanya as l moved from Zimbabwe and having people to support me felt good

Makanaka · 22 June 2023

Agent replied · 21 June 2024

Hi Makanaka, thank you for your positive review! We're very happy to have supported you through your move - we're here if you need us for anything else.

5/5

Trustpilot

Excellent and professional service for the sale of my late parent's estate.

I couldn't have been happier with the service we had from Carter Jonas for the sale of my late parent's estate. From the very start Rupert offered professional and excellent advice through all stages of the sale. He was great to communiate with, would always make himself available to discuss issues and progress. Thank you so much Rupert. I wouldn't hesitate to use Carter Jonas again.

Elaine · 8 October 2021

Agent replied · 12 June 2024

Hello Elaine, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us again in the future.

2/5

Trustpilot

Pretty disappointing overall.

Pretty disappointing overall.Our agent didn't particularly negotiate on our behalf and it felt like he was trying to please our buyers rather than do a good job for us. We didn't hear anything from him for 3 months after we accepted an offer, yet our seller's estate agent was in touch with us every few weeks to make sure things were on track. I eventually called our agent at the point of our purchase/sale almost falling through. He was oblivious to any problems we were having, hadn't been in touch with the chain or our solicitor or us. Over all it felt like paying for an online listing that we could have done easily ourselves. A significant amount of money for very little return. Go with an online agent and save yourself many thousands of pounds.

Vicky · 5 August 2024

Agent replied · 23 October 2024

Hi Vicky, we are sorry to read your review. Please could you send some further details to feedback@carterjonas.co.uk so a member of our team can look into this for you? Thank you.

5/5

Google

Carter Jonas were very efficient and helpful during the process of seeking to rent our current home. In particular Jenna Bugler, Senior Negotiator and Raj Bangar, property manager made the whole process as smooth as possible.

Gareth · 22 May 2024

Agent replied · 21 June 2024

Hi Gareth, thank you for your review. It's great to hear that you are so happy with the service provided to you by Jenna and Raj. Please do let us know if there's anything else that we can do fro you.

5/5

Google

Very happy with service, all the process was smooth and Tanya was very helpfull.

Marek · 16 April 2025

Agent replied · 16 April 2026

Hi Marek, thank you for your positive review. We are so pleased to hear that you received such a great service from Tanya.

5/5

Google

Really happy with the service Tanya and the team provided. Helpful and responsive throughout.

Matthew · 16 April 2025

Agent replied · 16 April 2026

Hi Matthew, thank you for your review. It's great to hear that you are so happy with the service provided to you by Tanya and the team. Please do let us know if there's anything else that we can do for you.

5/5

Trustpilot

Thank you Bishops Park

Thank you Bishops Park, Fulham Branch. Professional, Prompt and Personable at all times. Leo.. thanks for going beyond the call of duty and also thanks to Wayland and Amanda. They made a stressful time as pleasant as possible.

S · 8 April 2024

Agent replied · 12 June 2024

Hello, thank you for your review. We are delighted to hear that you are so impressed with the service provided to you by Leo and the team in our Bishops Park office. Please do let us know if there's anything else we can do for you.

5/5

Google

We recently rented a flat in Milton Keynes managed by Carter Jonas, and we had a very positive experience. Our point of contact was Maddy, who was incredibly responsive and attentive throughout my tenancy. One instance that particularly impressed me was when our fridge broke down. Maddy promptly contacted the landlord and secured approval for a replacement since the fridge was beyond repair. Her prompt action ensured minimal disruption to our daily routine. Overall, I would highly recommend Carter Jonas Property Management to tenants looking for a professional and reliable agency. Maddy's attentiveness and promptness in resolving issues made my renting experience very positive. We eventually moved out because we were able to purchase our own place, but I would definitely consider renting through Carter Jonas again in the future.

P.T · 27 July 2024

Agent replied · 26 August 2024

Hello, thank you for your review. We are delighted to hear that you have received such a reliable and prompt service from Maddy and the team! Please do not hesitate to get in touch if you need anything else at all.

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