Trusted Agent profile · Oxford
★★★★★
1,055 reviews across 2 platforms
Mayfield House, 256 Banbury Road, Oxford, OX2 7DE
Part of Carter Jonas, see every office.
Carter Jonas's office in Oxford, at Mayfield House, is rated 4.5 out of 5 across 1,055 reviews on two platforms, including 545 Google reviews rated 4.8.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GoogleJulia Wilson has been an excellent help, hard working and friendly during our slightly problematical sale and purchase but I am glad to say that with her assistance we are now in the final run up to completion.
Hi Michael, thank you for your review. We are so pleased to hear that Julia has provided such excellent support through your selling and purchasing process. Please do not hesitate to get in touch if you need anything at all.
5/5
GoogleTanya Hall and her team at the Oxford Carter Jonas office provided exceptional service, helping us find and move into a new home within just three weeks. Their professionalism and efficiency were outstanding. We highly recommend their services.
Hi Nicolas, thank you for your review. We are delighted to hear that you are so happy with the outstanding service offered to you by Tanya and the team! Please do let us know if there's anything else that we can do for you.
5/5
GoogleI have recently sold a 4 bedroom property in Abingdon with the Carter Jonas Oxford branch. Special thanks to Simon McConnell and Kate McKinnon for their professionalism and excellent communication throughout the whole process. I highly recommend - thank you!
Hi Sarah-Jane, thank you for your review. It's so great to hear that you are so pleased with the professional service provided to you by Simon and Kate. Please do not hesitate to contact us if you need anything in future.
5/5
GoogleTanya Hall is one of the best people I have ever dealt with over email. She has always answered my queries on the day they were sent. She is very polite and professional. On the odd occasion that she hasn’t been able to help me she has directed me to the right person to help me.
Hi Teresa, thank you for your review. We are delighted that Tanya has been able to provide you with such an efficient, professional service. Please do let us know if we can help you with anything else at all.
5/5
GoogleI definitely recommend Carter Jonas in Oxford. Tanya Hall was incredibly responsive and professional during our property search. She's the best real estate agent I've ever dealt with. Overall, I was completely satisfied with the service they provided for my move to Oxford.
Hi Hansol, thank you for your lovely review. It's great to hear that you were so impressed with the service provided to you by Tanya. Please do let us know if there's anything else that we can help you with.
5/5
GoogleWe used Carter Jonas in Oxford, England to rent out our property and I was overall very satisfied with the service they provided. I didn´t have to do any chasing as things progressed nicely in a timely manner and they were very good at getting back to me with updates. Their rates were also much better than the other common letting agencies. The only small thing that can be improved is the delay between tenants paying the rent to Carter Jonas and the day it is received by the landlord, if that can be reduced it would further increase the satisfaction. But overall I would recommend Carter Jonas.
Hi Setareh, thank you for your feedback. We are pleased to hear that you are satisfied with the services provided to you by our lettings team in Oxford. Please do not hesitate to get in touch if there's anything we can help you with.
5/5
TrustpilotGreat Service
We used Carter Jonas in Oxford, England to rent out our property and I was overall very satisfied with the service they provided. I didn´t have to do any chasing as things progressed nicely in a timely manner and they were very good at getting back to me with updates. Their rates were also much better than the other common letting agencies. The only small thing that can be improved is the delay between tenants paying the rent to Carter Jonas and the day it is received by the landlord, if that can be reduced it would further increase the satisfaction. But overall I would recommend Carter Jonas.
Hi Setareh, thank you for your feedback. We are pleased to hear that you are satisfied with the services provided to you by our lettings team in Oxford. Please do not hesitate to get in touch if there's anything we can help you with.
5/5
TrustpilotExceptional staff members at Carter Jonas !
We have being with Carter Jonas for about 3 yrs now and find them exceptionally helpful from starting the rental process to moving onto a second property .
Hi Susan, thank you for your review. We are delighted to hear that you feel so well-supported by Mo, Will, James and the team! Please do not hesitate to contact us if you need anything at all.
5/5
TrustpilotCarter Jones has been managing our…
Carter Jones has been managing our property for over ten years and hopefully will continue for much longer. Their professionalism and dedication gives us the piece of mind any owner wants. Being overseas, we require a company that thoroughly looks after the flat, efficiently attending our needs as well as our tenants’. We fully trust them and recommend their services.
Hi Valeria, thank you for your review. We are always delighted to hear how well we support our clients, especially those that have been with us for many years. Please do not hesitate to contact us if there's anything else we can help you with.
5/5
GoogleIt’s the second year Carta Jonas, Summer town office helped me with my property letting, Chris and his team are professional, efficient and supportive, I highly recommend them and will come back again.
Hi Jane, thank you for your review. It's great to hear that you are so happy with the professional and supportive service offered to you by Chris and the team. Please do not hesitate to get in touch if there's anything we can help you with.
1/5
TrustpilotCarterjonas discriminates against…
Carterjonas discriminates against disabled people i have a recording of Bobby Lee telling me the reason the Fairhaven estate declined to rent to me is because I am disabled as an ex service man I find this unacceptable I was told to stop shouting but when I played the recording back the only shouting was from Bobby Lee I am taking this up with the ombudsman also they think asking for more details at the bottom of this review some how makes it better
Hello Wayne, we are sorry to read your review. Please could we ask you to send some additional details to feedback@carterjonas.co.uk so we can look into this with you and the team? Thank you.
5/5
GoogleJenna was so helpful throughout our recent move. She was able to answer every question we had and resolved all queries as soon as possible. She was able to keep us updated at all times and I would highly recommend Carter Jonas and in particular Jenna, thanks so much for all your help 😊 …
Hi Sophie, thank you for your review. It's lovely to hear how Jenna and her team have helped you throughout your recent move. We hope you enjoy your new home and please don't hesitate to let us know if there's anything else we can help you with in the future.
5/5
GoogleI rented a property managed by Carter Jonas in Milton Keynes for 3 years. Never had any major issues and Maddy has been very helpful and responsive to any queries or issues that I've ever raised. I would thoroughly recommend Carter Jonas as a renter to anyone that wants a smooth and professional renting experience.
Hi Abdul, thank you for your review. We're so glad to have been able to help you with the process of renting your home. Do let us know if there's anything else we can help you with.
5/5
TrustpilotGreat Assistance from Carter Jonas
I have rented my apartment in Chelsea via Carter Jonas for over 25 years. In all that time I found the staff incredibly helpful with all the different tenancies down through the years. I would especially like to compliment Lara and her team in the Lettings department of the Marylebone office and Lajla and her sales team in the South Kensington office.
Hi Patrick, thank you for your review for our Marylebone and South Kensington teams. Our teams are always pleased to hear how well we support our clients, especially those that have been with us for many years. Please don't hesitate to contact us if there's anything we can help you with.
1/5
TrustpilotI put up with Carter Jonas managing my…
I put up with Carter Jonas managing my property badly for 10 years, made several complaints and they did try and rectify. Recently sold the property through CJ as I had difficult tenants at the time who refused viewing access. Only solution was to allow the tenants to leave which CJ did without my approval. The sale eventually went through after 10months. During that time the property was empty but CJ said they would keep an eye on it as I was 4 hours away. Utilities have not been closed down properly by CJ despite them telling me they did it, had letters from bailiffs and now a £2k electric bill for an empty property.Use another agent!
Hi Sam, we are sorry to hear that you did not have a positive experience with Carter Jonas this time around. Please could you send some additional details to us on feedback@carterjonas.co.uk so we can look into this for you? Thank you.
5/5
TrustpilotExceptional!
Rupert Reeves at Carter Jonas provided an exceptional experience in his management of a very complex group of lots including properties and land sales. His prompt action, responses and excellent communication at all times and with all parties enabled sales to progress extremely efficiently and effectively. His experience, commitment and tenacity together with his wise advice at critical points were invaluable, helping bring the sales to a successful conclusion. I cannot recommend him and Carter Jonas highly enough.
Hi Andrew, thank you for taking the time to leave a review. We are delighted to hear that you received such an exceptional service from Rupert! Please do not hesitate to get in touch if there's anything else we can help you with in future.
1/5
GoogleDO NOT TRUST THIS COMPANY. THEY ARE A SCAM!! They take holding deposits from everyone who go for a viewing. They say yes to everyone by saying “the landlord is happy to proceed with the application” after i provided them all my documents. They then take £379 as “holding deposit” to still keep the house on the market (i always thought the holding deposit is to keep the property OFF the market). After calling them multiple times, they are still refusing to give the holding fee back. The only nice person was the agent who showed us the property and i’m only giving the star for him.
Hi Virginia, we are sorry to read your review and would like to discuss this further with you. Please can you send some additional details to feedback@carterjonas.co.uk so we can understand more about your situation. Thank you.
1/5
TrustpilotI rented a tidy commercial site to…
I rented a tidy commercial site to Railtrack by means of Carter Jonas as their agent. It was for a year. Carter Jonas were allegedly managing the licence and agreed reinstatement of the site afterwards. From the beginning it took 6 months to get the rent. The site was left in March 2024 like a building site, with so much debri left that it is impossible to rent out again in its present state. The person from CJ tasked with checking the site at the end of the rental period, just didn’t bother and now says there’s no evidence that was how it was left. ( I will not mention her name at present as she does appear to be trying to get me a contact number for the main contractor responsible for this mess ) Sam Dean,from CJ, who had taken over as my contact for the deal, now says he knows nothing about it, in spite of emails from him in June apologising for his lack of action. He refuses to answer the phone to me or reply to my messages. How professional is that? CEO - Richard Bruce take note. You are employing a bunch of USELESS CLOWNS at your Warrington office, who seem to think that once they have got the business, they can ignore the promises they have made and deny all future responsibility. Never has it proved so true - the saying that self praise is no recommendation. DO NOT believe the hype of this amazing, professional and efficient company. Nothing could be further from the truth. My contacts at Carter Jonas, Warrington, have proved totally useless, lying, and will promise anything to get the business, and produce NOTHING. I dread to think how much Railtrack are wasting by employing this bunch of cons.
Hello, we are sorry to read your review. The head of our Warrington office would like to speak with you directly on this and has left a message for you. Please feel free to call them back on the given phone number or send some additional details to feedback@carterjonas.co.uk so we can look into this further for you. Thank you.
5/5
GoogleJonas Carter agency has been amazing, very big thank you Rachel Williamson and all the colleagues involved on the process of our new home. We are very happy with kindness and professionalism shown up to day. Best experience so far on the rent process!
Hi Timy, thank you for your review. We are so pleased to hear that you are so happy with the friendly and professional service provided to you by our Oxford team. Please do let us know if there's anything else that we can help you with.
5/5
GoogleIt’s always a pleasure to deal with Carter Jonas! The lettings team was very helpful when I was about to enter into a tenancy agreement, and then when I decided to extend my tenancy for another year. I was mostly dealing with Kate Edwards who always responds to the emails in a timely manner and explained all requirements I needed to comply with very well.
Hi Monika, thank you for your review. We are pleased to hear that you are so happy with the services offered to you by our Lettings team in Oxford. Please do not hesitate to contact us if there's anything else that you need.
5/5
GoogleAlways proffesional staff on Carter Jonas that helped me when i had a few problems and they were very responsive to solve as soon as possible the problems. Maddy is always there to help and i can say she is very proffesional and responsive which helps us as a lot as we don t have to wait for ages to solve our problems.PositiveResponsiveness, Professionalism
Hi Symonna, thank you for the kind review - we're very to have helped! We're here if you need us for anything else.
5/5
GoogleMy partner and I were struggling to find accommodation in Oxford and Tanya Hall turned out to be the miracle worker we needed. We had several phone calls where she gathered information on what we were looking for and she managed to help us get a place that we love being in. Many thanks Tanya and the Carter Jonas team! We couldn't be happier!
Hi Adam, what a lovely review - thanks for taking the time to send it. We're very happy to have helped you find a place that you love being in!
5/5
GoogleJulia, from Carter Jonas Oxford, was incredibly helpful and kind during the early stages of our home-buying journey. As first-time buyers, we truly appreciated the time she took to clearly explain the process and guide us when we didn’t know where to start. Her support made a real difference and gave us much more confidence. We’re very grateful for her help.
Hi Garcia, thank you for your review. We are so pleased to hear that you received such a personable and supportive service from Julia throughout the purchase of your first home. Please do not hesitate to contact us if there's anything else that we can do for you.
1/5
TrustpilotThis company discriminates
This company discriminates. I enquired as to viewing a property to rent. I was told that in order to be considered to rent the property I would have to pay 12 months rent up front. This is due to their vetting system being based on earnings not household income. As a full-time working lone parent I rely upon my income being supplemented; despite earning an average UK wage. Carter Jonas don’t count universal credit or any other income supplements when considering your affordability. Thus, discriminating against lone working parents. I have rented all my life, my current property is the same monthly rent as the property I enquired about and I have lived there for 7 years; paying the monthly rent without fail. I was told I wasn’t able to view the property and was made to feel ashamed. Please avoid this company if your circumstances are that of mine- their are other estate agents who value equality and diversity and basic human rights.
Hello, we are sorry to read your review and are disappointed to hear about your experience with Carter Jonas. We would like to look into this further for you, please could we ask you to send some additional details including the office you dealt with to feedback@carterjonas.co.uk.
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