Breckon & Breckon (Letting & Management) reviews

★★★★★ 1/5

Google

We had a deeply frustrating experience with this agency. The property was advertised with a move-in date of 30th July, which was then pushed back multiple times without clear explanation. We arranged a van and cancelled a holiday based on the original date, only to be told much later that the earliest possible move-in would be 22nd August. Communication was inconsistent, and we were given little confidence in the timelines provided. Would not recommend based on this experience.

Beth · 7 August 2025

★★★★★ 5/5

Google

We are renting a flat through Breckon & Breckon. The flat is great, but I have been incredibly impressed with the property management. Any issue that's come up has been fixed very quickly, and our contact is responsive and friendly.

Oscar · 13 June 2026

★★★★★ 1/5

Trustpilot

AWOL Oxford Waterside

They manage Oxford Waterside, which we all pay into, but they don't bother to respond to issues. Katie simply does not respond to emails. That has been my experience.

Deniz · 1 May 2026

★★★★★ 5/5

Google

I had a fantastic experience with Breckon & Breckon. The team was professional, friendly, and incredibly efficient throughout the entire process. They made everything feel smooth and stress-free, always keeping me informed and providing clear, helpful advice. Their knowledge of the market and attention to detail really stood out, and it was clear they are dedicated to delivering a high standard of service. Nothing was ever too much trouble, and everything was handled with great care and professionalism. I would highly recommend Breckon & Breckon to anyone looking for a reliable and trustworthy estate agent. A truly five-star experience!

Siam · 5 April 2026

★★★★★ 1/5

Trustpilot

Avoid as Tenant

We were excellent tenants who paid rent on time every month and maintained the property to the best of our abilities, yet Breckon & Breckon attempted to withhold £517 from our £1,125 deposit - nearly half of what we paid. They charged us for window mechanism repairs that were carried out a month after we vacated and after the property had been re-let to new tenants, despite their own check-out report making no mention of any window damage. They also tried to charge us £300 for bathroom redecoration due to "mould damage" when their own inventory photographs clearly showed the bathroom ceiling was already chipping and black with mould when we moved in. We had no choice but to take the dispute to independent adjudication through mydeposits. The adjudicator reviewed all the evidence and awarded the landlord just £10 out of the £517 they claimed, effectively rejecting 98% of their deductions. This result speaks volumes about their approach to deposit deductions. Breckon & Breckon may be good for landlords who want an agent that will aggressively pursue deposit deductions, but tenants will only suffer from unfair charges and having to fight for what is rightfully theirs. If you do rent through them, take extensive photographs at check-in, document everything, and be prepared to challenge any unreasonable deductions. Good tenants deserve fair treatment, not to be used as a revenue source for routine property maintenance.

Vaibhav · 4 April 2026

★★★★★ 3/5

Trustpilot

Know what you're getting yourself into

There is much to say about the state of renting in general, but Breckon & Breckon Summertown, in Oxford, truly puts a unique touch on the experience. The sales team will quickly rope you into an agreement, wherein you'll sign up for a third party service called LetAlliance, wherein they'll score you to see if you are good enough to rent with them. We passed, but it all left a funny feeling of our great country's historical past of "othering" those who do not own a property themselves. I am happy to have left this part of my life behind me. Throughout our tenancy, communication with Breckon & Breckon was less than satisfactory. Responses to our queries were often delayed, and we frequently had to follow up multiple times to get any action taken. This lack of responsiveness added unnecessary stress to our renting experience. Maintenance issues were another point of contention. Simple repairs took longer than expected to be addressed, and there seemed to be a disconnect between the agency and the landlords. This inefficiency made us feel like our comfort and well-being were not a priority. Upon moving out, we faced unexpected charges deducted from our deposit. Despite leaving the property in a better state than when we moved in, we were billed for services that were neither communicated nor agreed upon. This left a sour taste at the end of our tenancy. In summary, the management by Breckon & Breckon in Summertown left much to be desired. I would recommend future tenants to document everything meticulously and ensure all agreements are in writing, using precise wording, as they will find any way in which they might be able to void it. It’s essential to be proactive when dealing with this agency to safeguard your interests. Mind you, all agencies are likely at the same level and I would rather recommend renting off smaller developers, who manage their own property. At least that's worked the best for us over our renting years.

John · 4 November 2024

★★★★★ 5/5

Trustpilot

Great experience- team of wonderful and helpful people

The whole team at Breckon & Breckon have been so amazing thoughout our house purchase process. We had most regular contact with Brooke who was incredible at keeping us informed every step of the way and was always happy to answer any questions we had. We’d have honestly felt pretty lost without her and we’re beyond grateful for all the support, assistance and reassurance she gave us. Great experience and the most lovely team.

Emily · 14 May 2026

★★★★★ 5/5

Trustpilot

Excellent estate agent

Excellent estate agent, especially John Bouwer who went above and beyond. Managed to sell a difficult house for a good price. Thank you

Fiona · 2 June 2026

★★★★★ 2/5

Trustpilot

Choose another leasing agency!

I highly recommend you choose another leasing/renting agency if you can-- there are many better managed ones in the Oxford area. During my renting period of 3 months with them, Breckon and Breckon provided very little flexibility, communication, and understanding. The flat was not as described/advertised nor was clean when I moved in. And after paying additional money to opt into flat fair- they still were overly punitive when I moved out. I cleaned the property thoroughly and they still charged me for an additional cleaning because they found one strand of hair... and took a picture of it as proof. They also lied and tried to charge me for a late checkout which flat-fair disputed. They are not a trustworthy nor delightful business to work with.

Sachi · 13 May 2025

★★★★★ 5/5

Google

I bought my property throught Breckon & Breckon, by the end of 2022. Their help was critical to simplifying an otherwise lenghty and complicated process. Now, after some experiences in letting the flat with other agents, I decided to come back to Breckon & Breckon, certain that their professionalism in the sales' service is comparable to the the lettings' one.

Jose · 5 December 2025

★★★★★ 5/5

Trustpilot

Highly recommended

John kept us informed throughout our purchase and was very helpful in keeping the momentum going throughout the process. I can’t recommend Breckon and Breckon highly enough.

Gerald · 24 April 2026

★★★★★ 5/5

Google

Friendly, responsive and professional from offer taking to screening to acceptance. The flat was in great and clean condition when I arrived. Little things like soaps and toilet roll and welcome note were nice touches and greatly appreciated. Highly recommend Breckon & Breckon from a first time renters experience.

Radders · 4 March 2026

★★★★★ 5/5

Google

I recently rented an apartment via Breckon and Breckon (B&B) who provided a polished and professional service from start to finish. From my initial inquiry about renting a property to the punctual viewing and then all the way through to signing the contract and getting the keys B&B were friendly and efficient. Great customer service too in the follow-up comms, Phoebe and Louise are ace. Special thanks to Ollie who continues to impress with his excellent recall of every contractual detail.

Rich · 22 April 2022

★★★★★ 5/5

Google

I rented my flat through the Breckon & Breckon Summertown office in early 2019. As it was the first time I had rented out, the process at first seemed a bit daunting. But Rhys, Phoebe, Jodie and team were excellent, explaining things really clearly and showing a lot of patience with my questions. Since we rented the flat out, Rhys has been really responsive to any of my questions, answering me clearly and concisely. The monthly statement with breakdown of costs is really useful too. The team are an approachable, friendly and professional bunch. I can't recommend Breckon & Breckon Summertown office highly enough. James

James · 22 April 2022

★★★★★ 5/5

Google

There is no doubt in my mind that if we had taken our £1m+ property to any other Estate Agent, then it would not have sold so quickly at the price finally agreed. Through the contacts of Luke Mazonowicz, although the property was marketed, we were able to receive an offer within just a few days of the house being on the market. The selling process was not that smooth as there were potential problems with the survey, problems with tenants and solicitors disagreeing over a 'Covid Clause'. Throughout the pressure to complete quickly and yet at the same time evict tenants, come up with extra documents, do searches and agree over completion dates, Luke remained a) contactable b) positive and c) helpful. Mention should also be made over the brochure produced by Breckon and Breckon. The pictures taken - in particular the kitchen - were superb. Breckon had previously marketed our property in 2016 (a buyer dropped out) so some of the preparatory work had already been done. This gave us confidence. There were delays, true, but outside of Breckon's control. Even though Luke was not always in the office he always replied to emails and phone messages quickly, informatively and professionally. One suggestion: it would be helpful if Breckon and Breckon produced a (branded) folder listing useful (though not recommended specifically) contacts for removals, builders, electricians etc etc. We went from houseowners (of 27 years standing) to tenants and so had to clear our enormous house of furniture in a short time. Some advice in terms of finding new accommodation and emptying the existing house would have been a useful add-on. Competitors to Breckon and Breckon Lettings do provide such help.

Chris · 22 April 2022

★★★★★ 5/5

Google

We Viewed Deansfield Park in Ickford. Melissa was a great help, although there is no show homes she was still able to provide a great overview of the development via the 3D model. We also found her knowledge of the market and local area exceptional. We did not buy at this stage but will certainly be in touch when in a position to proceed to see what developments Melissa has at that time. We viewed a few new developments over the weeks and found other agents to not have as much knowledge of the area or provide a reassuring confident service.

A · 22 April 2022

★★★★★ 5/5

Google

Wow! We have moved house now. Patrick at Breckon and Breckon Summertown went above and beyond the call of duty following up with solicitors and making sure that the chain was moving in the right direction and there were no significant hold ups. The team's knowledge of the area and the current market meant that we were able to secure the house we wanted in a highly competitive environment. To make the sale we needed to find a buyer right away and the team were out the next day, got the brochure signed off and we were on Rightmove and had viewings lined up in no time at all. Fantastic service! Well done and thanks guys!

Michael · 10 March 2022

★★★★★ 5/5

Google

My friend and I just bought a share ownership house and Lucy Morris has been really helpful from beginning to end. She has been in contact with us regularly and made our first experience on buying the house the smoothest possible. Thank you Lucy, we really appreciated all your help and support during this months :)

Rosa · 17 March 2024

★★★★★ 1/5

Trustpilot

They’re just sitting there to loot…

They’re just sitting there to loot money. Hardly any service provided. They’ll eat your deposit money for sure. The customers are the only sufferers here, whether you pay a deposit or a reposit. They do not value customer’s money at all. Even after spending 250 on reposit and 400 on end of tenancy cleaning they’re charging 240 extra for dumb reasons.

Customer · 21 October 2025

★★★★★ 5/5

Google

Working with Breckon & Breckon has been an outstanding experience from start to finish. Annabel from letting team and Chris from property management team went above and beyond to ensure that every detail was handled with professionalism and care, making the entire process smooth and stress-free. I felt thoroughly supported throughout my journey, and their attention to detail and commitment to customer satisfaction exceeded all expectations. Breckon & Breckon undeniably provided a 5-star service, and I wouldn't hesitate to recommend them.

Candice · 26 March 2025

★★★★★ 5/5

Trustpilot

Exceptional Service

From the very start George was a pleasure to deal with. His communication was exceptional and the tips he gave meant our house sold with the first viewing. He and the team looked after us so very well, making sure we were kept updated and responded to our many questions in a prompt and thorough fashion. My husband and I would recommend them 100%. Thank you all so very much .Mr & Mrs Howarth. Oxford

Vixen · 9 October 2024

★★★★★ 5/5

Trustpilot

Great service

From all the people we had to deal with during the process of selling and buying, Leah was the best! Always kept us up to date and chased anything she could, Leah was so helpful during this stressful time. I would highly recommend Breckon & Breckon.

Annette · 30 September 2025

★★★★★ 5/5

Google

Outstanding experience dealing with Mike and Jodie who helped me rent out my property! Very supportive people, a professional approach and excellent communication at all stages. Couldn’t ask for any better!

James · 16 March 2025

★★★★★ 5/5

Google

We are returning to Oxfordshire after years working abroad and Joe and Leah have been instrumental in making that happen despite some tricky circumstances they helped us to navigate a path with thoughtful creativity and tenacity which we truly appreciate and has led to the purchase of a really beautiful home, thank you to Breckon & Breckon.

Alex · 5 November 2025