Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GooglePaige has been absolutely fantastic throughout our tenancy application process. She was professional, helpful, and went above and beyond to ensure everything progressed smoothly. When there were issues with the referencing outcome, Paige took the initiative to review the rent shares and worked hard to help us achieve a successful result without the need for a guarantor.
She kept us informed, responded promptly to our queries, and made what can often be a stressful process much easier. Her dedication, attention to detail, and willingness to find solutions were greatly appreciated.
We are incredibly grateful for all of Paige’s support and would highly recommend her to anyone looking for a knowledgeable, approachable, and committed letting agent. Thank you, Paige, for all your help!
Angeline · 4 July 2026
Agent replied · 13 July 2026
Thank you for your wonderful review.
We're delighted to hear that Paige McCann made such a positive difference throughout your tenancy application. Finding solutions and supporting applicants through every stage of the process is something we take great pride in, and it's fantastic to know that Paige's dedication, proactive approach, and clear communication helped make the experience as smooth and stress-free as possible.
Your kind words about her professionalism, attention to detail, and commitment to achieving the best outcome are greatly appreciated, and we'll be sure to share your feedback with her.
Thank you for choosing Breckon & Breckon, and we wish you all the very best in your new home. 🏡
★★★★★ 5/5
GoogleThe Sales team at Breckon & Breckon are superb. Thanks to Patrick's exceptional market knowledge and negotiation skills, I achieved an excellent price quickly. Sonia, and the entire team's, genuine care and endless support at each step of the way was remarkable. Phone calls and emails are answered and actioned immediately - this experienced team know what they're doing and really gets on with things! Trustworthy and professional to a fault, I loved working with them and count my blessings that I chose Breckon & Breckon to sell my home. I can't recommend them highly enough. True Five Star service!!
Rachel · 4 July 2026
Agent replied · 13 July 2026
Thank you so much for your review. We are pleased that Patrick, Sonia, and the rest of the team were able to make your sale as smooth and successful as possible. We pride ourselves on market knowledge, communication, and offering robust support in what is a significant change for sellers and buyers. We appreciate your kind words, and wish you all the best, and thank you again for choosing Breckon & Breckon.
★★★★★ 5/5
GoogleI had a very positive experience working with Breckon & Breckon. The letting process was smooth and efficient, and communication was clear throughout. I was kept updated at every stage, and the team helped me secure suitable tenants in a short time. Overall, I’m very satisfied with the service and outcome.
Mike was efficient, responsive and professional throughout the letting process. He always replied promptly to my emails and offered helpful advice, for example, suggesting we test the market with the proposed rent before considering any adjustment. He handled everything smoothly and made the process stress-free. I really appreciate his effort and support.
Yuen · 5 December 2025
Agent replied · 5 December 2025
Thank you so much for your kind words! I’m delighted to hear that the letting process was smooth and efficient and that communication throughout met your expectations. Keeping you updated and making the process stress-free is always our goal, so it’s great to know we achieved that for you. I really appreciate your feedback on the advice and support provided, it was a pleasure working with you to secure suitable tenants quickly.
★★★★★ 5/5
GoogleHonestly cannot thank you guys enough for everything,
Micheal is a credit to this company has helped me through every step and has been a top man
Everyone at the office in oxford was so polite ,welcoming and it was so professional in there.
We’ve had bad experiences before with other estate agency’s (I won’t name and shame)
But you guys are the best ones I’ve ever delt with!!!
Again I can’t thank you guys enough for everything you’ve done
Alex · 8 October 2025
Agent replied · 3 December 2024
Thanks for the 5-star review Alex, it's really appreciated!
★★★★★ 5/5
GoogleBrooke from Brekon and Brekon was absolutely amazing! From start to finish, she was always available to call or email, and her responsiveness was unmatched. Buying a property is one of the biggest challenges you’ll ever face, but Brooke made the entire process seamless and stress-free. She kept me updated every step of the way, was incredibly thorough, and went above and beyond to ease our transition. Brooke is truly a credit to the team, and I sincerely hope her efforts are formally recognised. I couldn’t recommend her highly enough, thank you, Brooke!
Faheem · 8 October 2025
Agent replied · 5 February 2025
Thanks Faheem for your very kind review. It has been a pleasure helping you and your family purchase your new home! I wish you all the best for the future, best wishes Brooke & the New Homes team.
★★★★★ 5/5
GoogleWe had an outstanding experience working with Ms. Brooke Milner and the New Home team at Breckon & Breckon during our recent new home purchase. From start to finish, Brooke was professional, dedicated, and incredibly communicative. She was always available to answer our questions, provided valuable insights, and guided us through every step of the process with patience and expertise. Her support, along with the entire New Home team, made the experience smooth and stress-free. We truly appreciate their efforts and highly recommend their services!
Elham · 5 October 2025
Agent replied · 6 February 2025
Thank you so much for your kind words, It has been my pleasure helping you both purchase your home and I hope you enjoy it for many years to come! Best wishes Brooke & the New Homes team.
★★★★★ 5/5
TrustpilotCheryl and the team were wonderful
Cheryl and the team were wonderful. They guided me through the process, making viewings easy and straightforward, always with feedback from the viewer.
They were always on hand with advice about the market and spent time and energy giving me a very personal experience.
There were a few bumps and lumps down the chain when I did find a buyer but the team managed the stress positively and realistically and we managed to progress without any problems.
I had a few hurdles to leap through with my purchase and Cheryl always listened and took the stress out of the situation.
I would thoroughly recommend Breckon and Breckon. They give a very personal experience and a lot of support throughout what can be a nerve wracking experience. They are very knowledgeable and I felt very safe and incredibly well looked after in their hands.
Sophie · 25 June 2026
★★★★★ 5/5
TrustpilotA very positive experience with Brooke at Breckon & Breckon
We had a very positive experience working with Brooke Milner at Breckon & Breckon during the purchase of our home.
Brooke was helpful, responsive and approachable throughout the process. She answered our questions clearly, or made sure she found the right answers when needed, which made the process feel much easier to navigate.
What stood out most was that her support did not stop once the transaction was completed. Even after we moved in, Brooke continued to help with questions about the property and supported us in resolving a few small issues.
Overall, we really appreciated her professionalism, responsiveness and willingness to go the extra mile. We would happily recommend Brooke and Breckon & Breckon to others.
Kuba · 10 June 2026
★★★★★ 5/5
TrustpilotI had a fantastic experience with the…
I had a fantastic experience with the team throughout my house purchase, especially Brooke! The process was much longer and more complicated than expected, but they were supportive, professional, and communicative from start to finish.
They were always available to answer my questions, kept me updated on progress, and took the time to explain what was happening whenever issues arose. Buying my home was very stressful, but their patience and support kept me sane!
Thank you girls at the Summertown office xx
Abigail · 7 June 2026
★★★★★ 5/5
TrustpilotThank You, Breckon & Breckon and Brooke Milner
I am extremely grateful to Breckon & Breckon for their outstanding support throughout my home-buying journey. From the very beginning of searching for a new home to completing the contract, they handled everything smoothly and professionally.
I would especially like to thank Brooke Milner. Her professionalism, prompt communication, and genuinely kind personality were incredibly helpful throughout the entire process. Honestly, I don’t think I could have completed this home purchase without her help.
I highly recommend Breckon & Breckon and Brooke Milner to anyone looking for reliable, professional, and caring service.
Jaehyoung · 28 May 2026
★★★★★ 1/5
GoogleI live in a property managed by Breckon & Breckon (hopefully not for much longer). The management has been disgraceful, and after making numerous complaints, I took the company to the First Tier Tribunal, and won on numerous points, exposing significant service failings and unlawful practices by Breckon & Breckon. I am so glad that having endured months of bulling by the team at this company, which has played neighbours off against each other and created a deeply toxic environment, the company's failings have finally come to the fore. I cannot stress just how profoundly unprofessional Breckon & Breckon is. I look forward to making further complaints about the stress this company has put me under to the Property Ombudsman, as well as bringing further Tribunal applications for years not yet reconciled. Shame on you, Breckon & Breckon.
Zoe · 13 September 2026
Agent replied · 23 September 2026
As there remains a right of appeal, which has now been exercised, it would be inappropriate to comment further on the detail of the decision at this stage.
Evidence was provided to the Tribunal by the chair of the Woodstock Close Leaseholders' Association, who expressed support for the management approach adopted since Breckon & Breckon's appointment three years ago, and for the work undertaken to address historic issues prior to their appointment.
Breckon & Breckon remains committed to providing professional property management services and working in the best interests of its clients and leaseholders.
★★★★★ 5/5
TrustpilotNot all estate agents are the same
Not all estate agents are the same, some stand out and Breckon & Breckon are one of the stand outs. Professional, proactive, thoroughly nice people to deal with. Shout out for Kelly, who got to know me and what I was looking for and found me my dream home.
Thank you Kelly and the team!
Debbie · 23 March 2026
Agent replied · 26 March 2026
Hi Debbie, it was a pleasure getting to know you and securing your dream home; we can't wait to see it when you have put your spin on it! All the best for the future, Kelly & the New Homes Team
★★★★★ 5/5
GoogleWe had a fantastic experience purchasing our new home in Barton Park with the help of Brooke and the New Homes team at Breckon & Breckon. Brooke was extremely helpful, professional, and always responsive to our queries, making the process smooth and stress-free. Her support and attention to detail were truly appreciated. We are grateful for all her assistance and highly recommend Breckon & Breckon to anyone looking to buy a new home.
Jain · 8 October 2025
Agent replied · 6 February 2025
Thank you so much for your kind words, It has been my pleasure helping you both purchase your first home and I hope you enjoy it for many years to come! Best wishes Brooke & the New Homes team.
★★★★★ 1/5
GoogleVery disappointing behaviour, Strongly advise avoiding Breckon & Breckon
We have had an utterly exhausting and deeply disappointing experience with Breckon & Breckon lettings during our tenancy renewal for a property in New Hinksey.
The agency demanded a rent increase of £150/month, insisting it reflected market value. Yet, their own "Best Price Guide" showed we were already paying above the local market average. Facing an artificially inflated demand, we had no choice but to serve notice to vacate, an unbelievably stressful and disruptive situation to be put through, especially with my wife being pregnant at the time.
To our absolute shock, immediately after we gave notice, they re-listed the property publicly at £200/month lower than what they demanded from us, and £50/month less than our original rent.
When we complained, staff initially admitted the mistake, telling us "we will of course look to rectify this". But in the end, they took zero accountability, brushing off the sudden price drop in their Final Viewpoint Letter as simple "market fluctuations" over a matter of weeks.
Pushing out good, reliable tenants with misleading rent demands, only to drop the price for someone else the second we said we had to leave fells utterly rubbish (for both tenants and landlords alike). The lack of empathy and basic professionalism during an already vulnerable time for our family was appalling!
We are taking this matter to The Property Ombudsman (TPO). I strongly recommend both prospective tenants and landlords to steer clear from Breckon & Breckon.
Romain · 4 August 2026
Agent replied · 20 August 2026
Thank you for taking the time to share your feedback. We are genuinely sorry that you remain dissatisfied with the outcome of this matter.
Throughout the tenancy rent review process, our team communicated with you on a number of occasions regarding the landlord's proposed renewal terms and the options available to you. Following receipt of your notice, further discussions took place regarding the possibility of remaining in the property, including the opportunity to renew at the same rental figure at which the property was subsequently marketed at. .
We take all complaints seriously and have fully investigated your concerns through our formal complaints procedure. As this matter is now being referred to The Property Ombudsman, it would be inappropriate for us to comment further on the specific details in a public forum. We will, of course, cooperate fully with the Ombudsman and abide by their decision.
★★★★★ 1/5
TrustpilotVery disappointing - Avoid Breckon & Breckon Lettings
Very disappointing behaviour, Strongly advise avoiding Breckon & Breckon
We have had an utterly exhausting and deeply disappointing experience with Breckon & Breckon lettings during our tenancy renewal for a property in New Hinksey.
The agency demanded a rent increase of £150/month, insisting it reflected market value. Yet, their own "Best Price Guide" showed we were already paying above the local market average. Facing an artificially inflated demand, we had no choice but to serve notice to vacate, an unbelievably stressful and disruptive situation to be put through, especially with my wife being pregnant at the time.
To our absolute shock, immediately after we gave notice, they re-listed the property publicly at £200/month lower than what they demanded from us, and £50/month less than our original rent.
When we complained, staff initially admitted the mistake, telling us "we will of course look to rectify this". But in the end, they took zero accountability, brushing off the sudden price drop in their Final Viewpoint Letter as simple "market fluctuations" over a matter of weeks.
Pushing out good, reliable tenants with misleading rent demands, only to drop the price for someone else the second we said we had to leave fells utterly rubbish (for both tenants and landlords alike). The lack of empathy and basic professionalism during an already vulnerable time for our family was appalling!
We are taking this matter to The Property Ombudsman (TPO). I strongly recommend both prospective tenants and landlords to steer clear from Breckon & Breckon.
Romain · 1 August 2026
Agent replied · 4 August 2026
Thank you for taking the time to share your feedback. We are genuinely sorry that you remain dissatisfied with the outcome of this matter.
Throughout the tenancy rent review process, our team communicated with you on a number of occasions regarding the landlord's proposed renewal terms and the options available to you. Following receipt of your notice, further discussions took place regarding the possibility of remaining in the property, including the opportunity to renew at the same rental figure at which the property was subsequently marketed at. .
We take all complaints seriously and have fully investigated your concerns through our formal complaints procedure. As this matter is now being referred to The Property Ombudsman, it would be inappropriate for us to comment further on the specific details in a public forum. We will, of course, cooperate fully with the Ombudsman and abide by their decision.
★★★★★ 5/5
GoogleOutstanding service from Brook! Brooke's expertise and guidance made the purchase of my new home a breeze.
Her solicitor recommendations were invaluable, and her communication was impeccable.
Huge thanks also to Kelly, who was fantastic on the day of the property visit for measurements - her patience and helpfulness were truly commendable.
The dealings with Brooke was exceptional, and I highly recommend Breckon and Breckon.
Thank you Brooke!
Vivienne · 5 October 2025
Agent replied · 2 July 2025
It has been a pleasure helping you move to your new home and we wish you both many happy years there! Best wishes Brooke, Kelly & the New Homes Team
★★★★★ 5/5
TrustpilotI had a delightful and seamless…
I had a delightful and seamless experience with Breckon & Breckon. I am thrilled with the flat I'm currently renting! I found this company very easy to communicate with. The whole process of viewing the property, submitting an offer, and securing the flat was very straightforward.
Side note: After picking up my keys from the Breckon & Breckon office, I went to my new flat and found that they had left little courtesy packages for me. There was toilet paper and toiletries in the bathroom, and a little kitchen kit with dish soap, a tea towel, etc. in the kitchen. I found this detail very kind and welcoming. I have never experienced a letting company this thoughtful!
My letting agent, Charlotte, was fantastic! She was professional and helpful. She was understanding and made everything about the rental process and the specific property easy to understand. I am very grateful to her and could not be happier with the lovely flat in which I am now living.
ELiza · 29 May 2025
Agent replied · 7 July 2025
Thank you so much for your kind words! We're absolutely delighted to hear that you had such a positive experience with Breckon. It's wonderful to know that you found the process smooth and straightforward, and that our team was easy to communicate with throughout. We're especially glad you appreciated the welcome packages, we always aim to make our tenants feel right at home from day one. If there's anything you ever need, please don't hesitate to get in touch. Wishing you all the best in your new flat!
★★★★★ 5/5
GoogleThank you Chris, Joe and Sonia, we appreciated your support to sell our house. The team was great. There was always someone to speak to and made us feel confident and connected.
M · 15 July 2026
Agent replied · 22 July 2026
It was a pleasure working with you on the sale of your house. As a close-knit sales team, we always strive to provide highly responsive and personal support throughout the process. Having our property management team in place also meant we were able to respond quickly and efficiently to any work you required on the property, ensuring everything was handled as smoothly as possible.
★★★★★ 5/5
GoogleCharlotte is professional, super friendly and nice! She helps me on different stage of renting applications!
Zhengyang · 15 September 2026
Agent replied · 22 September 2026
What a lovely review, thank you! We’re so pleased that Charlotte has made the rental application process easy and has been there to help you along the way. She’ll be delighted to hear your kind words. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotExceptional Service
The team in Witney went out of their way to assist in a very tricky sale. There are always on hand to liaise between the buyers and both sets of solicitors to get the move completed. Infact it is true to say they went above and beyond to help and kept me informed throughout. I cannot recommend them enough, with special thanks to Rosie, John and Julia who are all very professional
Nick · 12 March 2026
★★★★★ 1/5
GoogleWe were excellent tenants who paid rent on time every month and maintained the property to the best of our abilities, yet Breckon & Breckon attempted to withhold £517 from our £1,125 deposit - nearly half of what we paid. They charged us for window mechanism repairs that were carried out a month after we vacated and after the property had been re-let to new tenants, despite their own check-out report making no mention of any window damage. They also tried to charge us £300 for bathroom redecoration due to "mould damage" when their own inventory photographs clearly showed the bathroom ceiling was already chipping and black with mould when we moved in.
We had no choice but to take the dispute to independent adjudication through mydeposits. The adjudicator reviewed all the evidence and awarded the landlord just £10 out of the £517 they claimed, effectively rejecting 98% of their deductions. This result speaks volumes about their approach to deposit deductions.
Breckon & Breckon may be good for landlords who want an agent that will aggressively pursue deposit deductions, but tenants will only suffer from unfair charges and having to fight for what is rightfully theirs. If you do rent through them, take extensive photographs at check-in, document everything, and be prepared to challenge any unreasonable deductions. Good tenants deserve fair treatment, not to be used as a revenue source for routine property maintenance.
Vaibhav · 4 May 2026
Agent replied · 8 April 2026
Hi Vaibhav,
Thank you for taking the time to share your feedback. We’re sorry to hear you were unhappy with the deposit return process.
Any proposed deductions were made based on the information available at the time and in line with our responsibilities to the landlord. Where a dispute arises, we fully support independent adjudication through the deposit protection scheme and, as in this case, we complied fully with the adjudicator’s decision.
We take all feedback seriously and will continue to review our processes to ensure fairness and transparency for both tenants and landlords.
Thanks, Louis Passfield (Operations Manager)
★★★★★ 5/5
GoogleChris Shahab and the team at Breckon & Breckon do a great job managing my properties. They respond and act quickly on any queries and actions required. As I live in Australia this gives me great peace of mind .
Steve · 11 February 2026
Agent replied · 6 February 2024
Thank you for your review Stephen, Chris enjoys looking after your investment properties and working alongside you to offer you a great property management service.
★★★★★ 5/5
GoogleElise, Emma and Wayne were an exceptional team of agents! They were so helpful, and proactive - photos to accepting an offer above the asking price in 5 days! They supported us through every step and were really friendly and kind. I cannot recommend them highly enough!
Victoria · 12 December 2025
Agent replied · 19 December 2025
Thank you, Victoria, for your kind words. It was a pleasure working with you on both your sale and purchase. We hope you enjoy your new home! Elise & the Abingdon team.
★★★★★ 5/5
TrustpilotBrooke Milner has been excellent to us
Brooke Milner has been excellent to us. She is always smiling, cheerful and optimistic to us as new buyers. She alleviates anxiety and gives information with clarity. We appreciate her for being so patient with us. She has guided us every step of the way.
Breckon& Breckon gives excellent service. We wish them all the best and recommend them to all home buyers.
Sneha · 31 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
