Breckon & Breckon (Letting & Management) reviews

★★★★★ 5/5

Google

We were looking for property to rent for our family of 4 and had to find it very quickly due to our timing arrangements. B&B were very disciplined and prompt in responding to our requests, showing us the property that we liked, leading us through signing the documents and moving is smoothly - great experience, after many houses changed, very unique!

Anna · 4 August 2026

★★★★★ 5/5

Trustpilot

We recently worked with Chardonnai on a…

We recently worked with Chardonnai on a protracted sale and she was very proactive and helpful in keeping lines of communication open between all parties and helping to secure the completion. Thank you Chardonnai for your assistance!

Lucy · 18 September 2026

★★★★★ 5/5

Google

We were interested in the purchase of a new build at Deansfield Park represented by Breckon & Breckon Summertown. We were greeted by Brooke at the property, whom gave us a thorough tour and plenty of information about the property. She was professional, polite and answered all our questions. She followed up and even sent us the bus timetables which was one of our queries. Unfortunately we were outbid for this property but Booke kept us in the loop during and after the bidding.

Julie · 22 July 2024

★★★★★ 1/5

Trustpilot

Illegally charging for cleaning

We are currently in a dispute over a minute fraction of our deposit, as Breckon and Breckon has charged us for cleaning despite the move in condition and move out condition being near identical. When we asked (several times over several days) for evidence that the cleaning was actually required to return it to the move-in standard, they provided us with a falsified invoice. We discovered it was false based on the metadata edit history, and the letting agent admitted in an email after this that it had in fact just been edited to change what the invoice said.

Cleo · 22 September 2026

★★★★★ 1/5

Google

We are currently in a dispute over a minute fraction of our deposit, as Breckon and Breckon has charged us for cleaning despite the move in condition and move out condition being near identical. For three small details that were different (one of which being a plastic bottle cap on the couch), we agreed that we would pay for that subset of the cleaning once provided with an itemised invoice. After days of asking, they provided us with a falsified invoice. We discovered it was false based of the metadata edit history, and then the letting agent admitted in an email that it had in fact just been edited to change what the invoice said, and refused to send us the original invoice. Also watch out for an illegal clause in their contract which states that the tenant must pay for end of lease cleaning. This is a violation of the tenancy act 2019.

Cleo · 22 September 2026

★★★★★ 5/5

Google

Very professional excellent service Ashleigh-S was fantastic understanding our issue that we had. She gave us advice whilst also being very supportive and efficient in communicating, very fast responses for our next rental property. Ashleigh was very polite friendly with a very professional approach.

Ian · 5 October 2025

★★★★★ 1/5

Trustpilot

Incompetent.

As a Waterside resident I am disappointed by the inaction of B & B to rectify their mistake in placing a large and totally inappropriate sized bike shed slap bang in front of our houses. The ugliest eyesore imaginable. I, and many other residents have repeatedly asked for it to be moved to an alternative location. It is acknowledged that the size is incorrect for this site…..four months in and we are still being told by this company that the “case is in hand”. If this is a measure of their competence I strongly suggest you DON’T entrust this company to act on your behalf in something as complex as a house sale or rental.

Amanda · 10 September 2026

★★★★★ 5/5

Google

Overall good sevice, they found a buyer before the property had even gone up online. Joe was very helpful, even provided final meter readings once the sale had completed. Only improvement I feel could be worked on is the sales progression, with more regular updates as i did have to call up a few times. but would use them again.

Mike · 16 March 2025

★★★★★ 5/5

Google

We bought our house through Breckon & Breckon. Patrick was our main contact and was wise at every turn. Sonia and Joe were always helpful too.

Mervyn · 2 October 2026

★★★★★ 5/5

Trustpilot

We had a fantastic experience with…

We had a fantastic experience with Breckon and Breckon. In particular, we are really grateful to Brooke for all of her help. Brooke was extremely kind, helpful, and knowledgeable about the home buying process. Thank you Brooke! 👍

E · 13 July 2026

★★★★★ 5/5

Google

I have let in Oxford through Breckon and Beckon for several years now. Throughout this time I have been very satisfied indeed with the courteous and efficient way in which they have rendered both the letting and management process. It sems to me that all the staff concerned manage to balance the interests of landlords and tenants in a highly professional and fittingly balanced manner for both parties, explaining all options/ choices/decisions calmly and fully. I would certainly recommend them to anyone looking to let a property, or indeed seeking to rent one.

Vivian · 5 December 2025

★★★★★ 5/5

Google

This was the third time I've used Breckon and Breckon for finding a tenant, and for the third time the process went as smoothly as it possibly could have. Communications from Phoebe, Kathryn, Hannah, Debbie and Louise have always been frequent and efficient. I'll be back when this tenancy comes to an end. Thank you!

Martin · 16 March 2025

★★★★★ 1/5

Google

Highly recommend to avoid such petty agencies who just want to extract as much money from customers as possible. No flexibility, understanding or accountability can be seen here. No responsiveness, the extractor fan, reported promptly, wasn’t fixed in 1 year! Even after leaving the property in exact same condition as was received they charged me, even for things that weren’t even present in the flat to begin with! They provide no service, are extremely rude once you sign the contract and will make moving out the worst experience of your life!

Mrunmayee · 11 November 2025

★★★★★ 5/5

Trustpilot

Excellent!

From start to finish our experience with Brooke has been excellent. Communication, response times, updates on progress, were all first class. I cannot recommend Brooke highly enough. Thanks for everything. Mark & Gemma

Mark · 10 July 2026

★★★★★ 5/5

Google

We have recently completed the sale of my late mothers house in Central Oxford and Patrick and the Breckon team could not have been more supportive and professional - it was always going to be an emotional journey but Patrick made it much more smooth and less stressful thank you again to the whole team! Josie

Josie · 6 January 2025

★★★★★ 1/5

Trustpilot

Appalling and disgraceful managing agents

Appalling. I own a property at Woodstock Close which is managed by Breckon & Breckon. Since they took over as property managers, service charges have gone THROUGH THE ROOF. They show no respect towards leaseholders, ignore communications, and treat us with arrogance bordering on contempt. There are so many issues with this company - from them claiming to seek the most competitive prices for works and simultaneously charging 15% commission on all major contracts, to their abject failure to monitor regular contractors such as the cleaner, leading to contractors billing without performing works - a problem which persisted unchecked for over a year. Breckon & Breckon have no regard for leaseholders, they don't care how our money is spent, they don't care about offering a professional service and they ignore highlighted issues and emails from leaseholders. All they care about is charging as much as they can and making the maximum amount of money for themselves, at the utter expense of leaseholders' financial welfare and mental health. I am in the process of gathering all evidence to make a formal complaint about this company to the Property Ombudsman and likely tribunal. I will also consider taking my story to the press as B&B's contempt for residents and good practice is nothing short of scandalous. They need scrutiny, and soon. * additional comment - the fact that Breckon & Breckon attempt to gaslight my feedback on their appalling management practices by suggesting I am bitter about my sale collapsing and that I "blame" them is completely inappropriate and immature and says everything anyone needs to know about this company and its conduct. My review did not even mention my sale, which is personal information. My sale did fail as the seller pulled out due to service charges making the property unmortgageable. But to dismiss my legitimate concerns by making innappropriate volatile personal comments is utterly unacceptable. Leaseholders wishing to sell are struggling due to the charges and properties at the Close are not selling and sitting on the market. But only the Ombudsman/law would ever make this Breckon & Breckon reflect on its conduct. The real life observable impact of its management has zero impact on its operations. I am preparing a complaint for the Property Ombudsman and Tribunal. This company ignores ALL communications with me, and the feelings of the chair of the WCLA (an unofficial group I am not legally obliged to be part of or engage with) is absolutely not a reflection of many leaseholders who are extremely unhappy about Breckon & Breckon's conduct and are not being listened to by the WCLA or Breckon & Breckon. The conduct of this company is deeply ill-advised and unrofessional and it will be answerable to the Ombudsman and the law. And likely the press. Shocking.

Zoe · 9 October 2025

★★★★★ 1/5

Google

We had a GREAT start and the team were very helpful and lovely to deal with, but it went downhill when we moved out and an independent adjudicator sided with us and verified that Breckon and Breckon Summertown had used some extremely shady tactics to extort exorbitant end-of-tenancy charges from us (like covering damage in photos with pot plants and trying to charge us to fix it). Fortunately we had taken our own photos. It’s clearly a dodgy business tactic to charge the maximum amount of end-of-lease charges and see if people bother/have enough evidence to challenge it. Because of this I would 100% recommend that everyone uses the Flatfair Deposit Scheme option. Through the Flatfair system, an independent adjudicator can be appointed to make a decision on the final payment. The adjudicator sided with us and saved us £350+ and confirmed to us that Breckon and Breckon’s case to extort funding was baseless and they had tried to dupe us on several incorrect charges. I would also recommend that you take A LOT of photos when you do the walk-through and point out every single bit of damage pedantically, or they will try to charge you for it on the other end, and take your own DETAILED photos when you leave. Don’t get caught - take the Flatfair option and get an independent adjudicator because when you move out they will try to screw you out if every single cent and it’s a huge amount of stress. I’m extremely disappointed in Breckon & Breckon’s behavior because we loved dealing with their lovely team initially, but this has caused so much unnecessary stress and made us feel like profit was prioritized way above professionalism.

Courtney · 8 October 2025

★★★★★ 1/5

Google

Had a terrible experience with Breckon and Breckon as a tenant. They attempted to charge us over £550 in end of tenancy charges, stating damage to the flat and no cleaning being done. Their own check in and check out photos demonstrated the claimed damages were present BEFORE OUR TENANCY, as well as showing that the flat was to a sufficiently clean standard. Luckily enough, we were able to proceed through an arbitrator who agreed with us and reduced the end of tenancy charge to less than half of what was originally claimed. Not after a huge amount of stress on our part. I think trying to charge us for damages that were present prior to our move in is extremely disingenuous of Breckon and Breckon, and seems like an approach to try and extract as much money as possible out of tenants. If you are a tenant with B & B, beware! Finally, I see the normal response to these negative reviews is to offer to call an operations manager - I can say with all honesty, I would rather run through stinging nettles and have a lemon juice bath than deal with this organisation again.

Bobby · 5 October 2025

★★★★★ 5/5

Google

Pheobe was amazing. She ensured the whole transition was smooth. She found a tenant so quickly and took all the stress from us especially as we don’t live in the country. She kept us regularly updated and so quick to respond. We really appreciate all of your help and support.

Ciarán · 16 March 2025

★★★★★ 5/5

Trustpilot

Breckon and Breckon Bicester

Maxine at the Bicester office has gone above and beyond for us in managing the sale of our house. Always professional, but with a sense of humour- which is vital when in the stressful environment of buying and selling houses. Very happy to recommend Bicester Breckon and Breckon - if I was intending to move again (which I’m absolutely not!!) I would have no hesitation in using them.

Consumer · 12 August 2025

★★★★★ 5/5

Google

I had a very difficult time purchasing my first home but dealing with Brooke and Breckon was the positivity that i needed to complete the purchase. Brooke was kind, helpful and was more than capable in dealing with all my questions and concerns.

Basir · 16 May 2025

★★★★★ 5/5

Google

Just a few words to commend the continued excellent level of service I have received from Breckon & Breckon - in particular Annabel Barnes - in the recent letting of my property. It all went very smoothly with no delays or problems, Thank you. (Andy McColm)

Andrew · 16 March 2025

★★★★★ 5/5

View Agents

Recommended wholeheartedly!

I met with 6 different agents, including Breckon & Breckon, to determine who was the best fit to let ( and manage) my property. I picked Breckon & Breckon due to their hugely competitive rates and marketing practices. I wasn't disappointed, their photos, virtual tour and advertisement were all spectacular. I was inundated with offers, and was privileged enough to be selective when choosing a tenant. The communication was prompt, clear and diligent. A particular shout out to Ashleigh who was patient, understanding and articulate. She knew letting my property was a big (emotional) decision and handled it with tact, poise and professionalism. I cannot be more effusive of her - Breckon & Breckon have phenomenal agents. I would recommend them in a heartbeat, and I wouldn't hesitate to use their services again in the future.

Ella · 31 May 2023

★★★★★ 5/5

Google

Chris and Lucy have been fantastic in helping us to purchase a property as well as selling our property. I have always been super impressed with the communication; doing this via WhatsApp has made things so easy, quick and smooth. Both Chris and Lucy have not only been super professional but also great fun and a pleasure to deal with. I highly recommend.

Jo · 4 September 2026