Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThey never return phonecalls or…
Property manager on holiday during check out.
We’re just in the process of ending our tenancy and I thought it worth a second review because of how useless they have been, again. They never return phonecalls or messages. It takes weeks or even months to get anything fixed on the property. It took 3 months to get the double glazing fixed in the middle of winter. When we phoned about an issue with our back door lock we were threatened with a £99 lock smith charge if it was in any way our fault (we fixed the damaged key ourselves for £2.50 and then called them out for the lock issues). The process is so slow that we just bought the replacement blind for our sons room rather than wait any longer for Breckon (they took 2 weeks and we were being woken up at dawn every day). The main property manager went on holiday during the week of our check out with no one else being provided as a replacement contact and adding unnecessary delays to the return of our deposit.
Unknown · 19 December 2022
★★★★★ 5/5
View AgentsGreat company to offer our service to
We have been offering our services to Breckon & Breckon for over 2 years and can honestly say that all of the team are a pleasure to work along side. I feel apart of the team.
It’s never too much trouble mainly for Debs to pop down and fetch the keys for properties. She is always happy to help. All the team are credit to Breckon!
Naomi · 17 February 2019
Agent replied · 19 February 2019
Thanks for taking the time to leave a review; it's good working with you and thanks for providing such a great service,
★★★★★ 5/5
GoogleI recently utilised Breckon & Breckon's services for finding a flat in Oxford and worked directly with Annabel Barnes. I found her to be practical, efficient, and reliable. Her prompt responses and clear communication made the process …
Ricardo · 2 October 2023
Agent replied · 21 July 2023
Thank you for the lovely review, I am pleased I was able to help your move go smoothly, Annabel.
★★★★★ 5/5
View AgentsVIP service treatment by an A-team
I could be in UK or abroad, the team at Breckon & Breckon is always present should anything happen to my rental property. Long time ago as a student I used them as a tenant they were super-helpful and professional; 20 years later, as a landlord the service is just awesome. I highly recommend this agency as I am sure they are the best rental agency in Oxford.
J · 28 February 2017
Agent replied · 3 April 2017
What a wonderful review - thank you!
★★★★★ 5/5
GoogleLuke, Patrick (& Elise & Lucy when they were involved in the earlier stages) couldn’t have been more professional, reliable & diligent. Dealt mainly with Luke & he was so thorough & helpful in keeping us up-to-date at every stage of the sale. Thank you v much for everything again - much appreciated.
Ariane · 22 April 2022
Agent replied
It has been a pleasure working with you, thank you for choosing Breckon & Breckon to look after the sale. Thanks, Luke and the Summertown Team.
★★★★★ 5/5
GooglePerfect place to find your dream home
Nirosha · 17 March 2025
Agent replied · 26 April 2024
Thank you Nirosha for your lovely 5-star review!
★★★★★ 5/5
GoogleUpdate 2: The washer died on me and it was replaced with a washer/dyer (so that solved the dryer situation). Moreover, the agency took precautions about the covid-19 before the government did, so that was good! …
Nelson · 2 October 2023
Agent replied · 20 July 2023
Thank you for your review Nelson. I am sorry to hear there was a confusion with the parking and dryer, please contact Jodie Smith our lettings manager to discuss further on 01865 201111.
★★★★★ 5/5
GoogleExcellent service and friendly informative staff.
Annette · 16 March 2025
Agent replied · 17 August 2024
Thanks for the 5-star review Annette!
★★★★★ 5/5
GooglePatrick at Breckon & Breckon was the agent for our purchase and in the chain we were in he was definitely the agent that did the hard work and came up with the ideas to solve the last minute problems that got us all over line. Now in our new home and very happy. Thank you!PositiveResponsiveness
Mertyn80 · 13 July 2021
Agent replied · 2 June 2024
... and thank you for your fantastic review! Patrick is really pleased with your kind words and good luck with your new home.
★★★★★ 4/5
View AgentsA good agency
I moved in a flat from Breckon and Breckon earlier in January and I thought that all together they have been nice, organised and quick to respond to our requests and questions before and during our move. The fees that we had to pay as tenants may be higher that some other agencies but I would say that it is so far definitely worth it.
Claire · 17 January 2018
Agent replied · 18 January 2018
Thanks for taking the time to submit a review Claire and we're delighted to hear that you have been pleased with our service. If you have any problems at any point please just get in touch.
★★★★★ 5/5
GoogleFirst class service from Breckon and Breckon, while buying our new property. From the very start, Patrick and Luke offered excellent professional help and guidance which continued right through to completion. At the same time, Lucy provided superb administrative support above and beyond what i would normally expect. A brilliant team.
JohnC · 22 April 2022
Agent replied · 18 November 2024
Thank you for such a fantastic review. It was a real pleasure to help you secure your investment purchase and we hope to be able to help with many more over the coming years.
★★★★★ 5/5
GoogleIt was a great experience to rent my house with them, even though I don't speak English enough, they were patient in handing over the keys and all the questions I had, I was promptly answered by email. recommend 👍🏽 …
Karen · 22 April 2023
Agent replied
Thank you for your review, we like to help our tenants as much as possible, so lovely to hear we were able to help you with all questions promptly. We hope you enjoy your new home.
★★★★★ 5/5
TrustpilotCannot speak highly enough of the…
Cannot speak highly enough of the Breckon team in Headington. From our first valuation meeting to the completion of the sale, we received fantastic support from Matthew and his team!
David · 24 October 2022
★★★★★ 5/5
GoogleI recently bought a property through Luke at Breckon & Breckon. I found him very easy to deal with and professional. I had a few problems during the process, and he was always understanding and helpful. I would certainly use Breckon & Breckon once I can face doing this again.
Lewis · 22 April 2022
Agent replied
Thank you Lewis, you’re always welcome. I hope you enjoy living in your new apartment! Many Thanks Luke
★★★★★ 4.6/5
View AgentsFeedback on Letting Services
Service was prompt, professional, efficient, with good attention to detail and customer service. Ashleigh Swales was excellent to deal with and would certainly use B&B again as a result.
Brendan · 15 November 2022
★★★★★ 5/5
GoogleReally helpful, thorough, kind.
Pippa · 16 March 2025
Agent replied · 14 August 2024
Thank you so much for the 5 star review Pippa!
★★★★★ 5/5
GoogleBreckon and Breckon ( Summertown Branch) handled the sale of our flat very professionally and kept us informed throughout the process. We can highly recommend their services and would like to thank both Patrick and Luke for their hard work!
Runa · 22 April 2023
Agent replied
Thanks Runa, it has been great working with you. All the best for your future plans!
★★★★★ 5/5
GoogleProfessional, friendly and efficient service.
Unusual for a buyer to recommend an estate agent but based on my recent experience of the Oxford based New Homes Team I felt it warranted some positive …
David · 2 October 2023
Agent replied · 1 June 2023
Thank you for your review, it was a pleasure assisting you with your purchase. Wish you all the best in your new home. Matt and the New Homes team.
★★★★★ 2/5
GoogleAt first they seemed nice and trustworthy. The process was quick and painless and they seemed quick to reply and offer their support. But after 6 months of me living in the property they are still failing to fix issues that I had raised …
Harry · 16 September 2022
Agent replied
We are sorry to receive your review Harry but are unaware of what property you are renting through us. Can you please contact our customer services manager, Louise Passfield, on 01865 201111 who would like to help you.
★★★★★ 5/5
View AgentsExcellent service
Sam was helpful and supportive. She kept us informed and solved problems quickly and efficiently.
Maria · 9 February 2017
Agent replied · 10 February 2017
Thank you very much for your review, its much appreciated.
★★★★★ 1/5
GoogleMoney orientated and regimental letting agency with belittling attitude:
- hefty moving in fee
- repeated fees for every contract extension (only effort involved is changing a date on the previous paperwork)
- after initial first year, every extension needs to be for another 12 months with no earlier exit possible without paying full 12 months rent
- compulsory for tenant to take out and pay for additional 'tenants liability insurance' policy
- moving out fee
- final inspection visit done by external company whose fees need to be paid by tenant
Lucy · 22 April 2022
★★★★★ 5/5
GoogleFirst class service from Breckon and Breckon, while buying our new property. From the very start, Patrick and Luke offered excellent professional help and guidance which continued right through to completion. At the same time, Lucy provided superb administrative support above and beyond what i would normally expect. A brilliant team.PositiveResponsiveness, Quality, Professionalism
John · 28 June 2021
Agent replied · 27 June 2024
Thank you for such a fantastic review. It was a real pleasure to help you secure your investment purchase and we hope to be able to help with many more over the coming years.
★★★★★ 5/5
GoogleWell done Annabel! You found us a lovely tenant. Thank you so much for all of your hard work, assistance and prompt communication and responses.
Elizabeth · 17 March 2024
Agent replied · 9 December 2023
Thank you for your lovely review Liz, it was a pleasure helping you find a tenant! From Annabel and the lettings team.
★★★★★ 5/5
GooglePatrick Tustian of Breckon & Breckon Summertown looked after the sale of my property. He and his colleagues were professional and effective throughout, showing excellent knowledge of the marketplace and valuable skills and experience. I would have no hesitation to use them again. Well done. Adam
Adam · 22 April 2022
Agent replied · 28 May 2024
Thank you Adam, glad we could be of assistance!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
