Thomas Brown Estates ORPINGTON reviews

Hi Esther. So nice to hear that your Fun Friends young adult trip to Thorpe Park was a success, and that you all had a great day out. It was a pleasure to be able to help, and it’s a cause that Dave & I are happy to support with further donations to enable other fun events for your special group. Thanks. Darren.

Thank you for taking the time to post your 5 star review - and thank you for choosing Thomas Brown Estates to market and sell your property. We try very hard to maintain our 'Number One Agent' status!

Hi Sue. Thanks for taking the time to post your 5 star review - it's much appreciated by all of the team here. I will pass your comments onto the team. Thank you for also choosing Thomas Brown Estates to market and sell your property.

Hi Algert. Thank you so much for your glowing 5 star review! I will pass your kind words onto Liz our Sales Progressor - and thank you for choosing Thomas Brown Estates to sell your property.

Thanks very much for your review Lorraine. Kind regards - Darren Brown

Hi Chris. Thank you for your very positive 5 star review, and thank you for using the services of Thomas Brown Estates to sell your property.

Hi Debbie, Thank you for taking the time to leave us a glowing 5 star review - and for recommending Thomas Brown Estates to your friends and family.

Hi Vydaisha, Thank you for your review, much appreciated! Enjoy your new home.

Dear Jacqueline I am sorry you felt it necessary to leave a poor review following your conversation with us, however having listened to the call myself I would like to clarify a couple of points. As you know you were not permitted to view because you requested viewings on properties around 40% over your budget. Unfortunately government guidance is clear with regards to viewings due to COVID19, no ‘speculative viewings’ should be conducted. This means if an applicant cannot reasonably demonstrate they are in a position to purchase a prospective property, they should not view. For the safety of our staff, our vendors and our applicants we wholly support this position in these difficult times. The agent you spoke to tried to explain this to you in a calm and reasonable manner, but you would not accept the explanation, and the conversation went round in circles until you were told the call would be terminated as it was going nowhere. We do fully understand that this position, which is totally different to our normal viewing practice, can be frustrating sometimes, however all agents are in the same situation with regards to these rules, and rightly so. Please feel free to call me on the office number if you would like to discuss this matter further. Regards David Thomas Branch Partner

Dear Mr Sharma I am sorry you have felt the need to leave us a poor review, and that you missed out on the property you were offering on. I can understand to some extent your frustration, however we are always acting in the best interests of our client the vendor who we take instructions from. I would like to take the time to clarify a couple of points: You were fully aware that we always keep properties on the market until we obtain enough information from a buyer to ensure they are serious and can complete a purchase. In this instance you were away and there was a delay in us getting this information from you, as a result further viewings were booked for the weekend. When we finally got all the information we needed from you on the Friday (4 days after your offer was accepted) we contacted the vendor who informed us that they still wanted these viewings to go ahead. As you know this resulted in another offer that the vendor subsequently accepted. As I said we must, and always do follow instructions from our vendors. The exposure we offer often means there are multiple people trying to buy a property, in this instance there were six parties offering, obviously we can only sell to one meaning five missed out, including yourself. Finally you did not ‘simply receive an email informing you your offer was no longer acceptable’. Our system logs every communication with every person we deal with: You were called at 9.20 by my colleague who had a conversation with you for 2.06 minutes (I have listened to the call recording), only then were you sent the confirmation email at 9.28. I would like to take this opportunity to wish you all the best in your property search, and we hope you find your dream home. David Thomas Director

Hi Vince. Thank you for taking the time to leave us a review. The whole team (and in this case, especially Chris and our two sales progressors Shane & Katie) are always happy to receive positive reviews. We hope we can be of assistance again one day.

Hi Esther. So nice to hear that your Fun Friends young adult trip to Thorpe Park was a success, and that you all had a great day out. It was a pleasure to be able to help, and it’s a cause that Dave & I are happy to support with further donations to enable other fun events for your special group. Thanks. Darren.

Hi Kira, Thank you so much for your glowing 5 star review! I will pass your kind words onto the team here, and we hope you are now enjoying your new property.

Dear Becky I’m sorry that you felt the need to leave such a bad review. You may or may not be aware that every single point of contact with us, calls, emails and letters are fully logged on our system. As such I can confirm: Your parents were fully aware the property was going to be remarketed by the vendor, in fact we have two separate emails from them actually telling us to advise the vendor to remarket the property. They were also fully aware that is what the vendor was planning to do as negotiations had hit a stalemate and their best and final offer had been rejected. During the two-week period we were trying to re-negotiate the deal between both parties there are 50 entries on our system, many of which are very detailed, demonstrating our determination to get the deal through. Actually, there is not a single working day during this period that there is not at least one entry relating to this sale. We fully understand that it is regrettable for all parties when a sale breaks down, but it happens sometimes. As agents we want the deals to go through as much as anybody, there is nothing worse than starting all over again from the beginning - that is why we employ two branch-based Sales Progressors, and why we fight so hard to make sure deals stay together. We are always acting in the best interests of our clients the vendors, and if they instruct us to remarket their property that is what we must do. Your parents have been invited to visit the branch so that we can demonstrate how much effort we put into trying to save this deal, and that offer still stands. If in the meantime they would like to discuss the matter further, I am always available for them. Best regards David Thomas Branch Partner

John, I have listened to the recording of the conversation you had with my staff member and I’m shocked at YOUR behaviour. We have not been dishonest in any way and had you let my member of staff finish what she was trying to explain to you would have understood that. Viewings often continue for a short period after an offer has been accepted whilst we are collating the information we need to qualify the buyers funding. Had you viewed you would of course been able to offer yourself, however you did not tell her you already had a viewing booked until the end of the conversation, by which time you were told we were not booking any more viewings. She would have explained we are only carrying out the viewings that have already been booked, including yours, as per the vendors explicit instructions. The person that has had their offer accepted is also fully aware the property is not under offer to them until they provide us with proof of funding. Full transparency. My staff member could not have been more polite during the conversation despite your poor attitude. Even after you became abusive and hung up she called you back to try again to explain the situation you were abusive again and hung up again. John, I don’t appreciate my staff being spoken to in the way you did during both conversations when they are only trying to help you, and under exceptional conditions at the moment. You left her very upset, this not acceptable behaviour. I’m more than happy to discuss this directly if you would like to. David Thomas Branch Partner

Hi Jo. Thank you for your 5 star review - we really do try to 'go the extra mile' here at Thomas Brown Estates - and I'm pleased that you've experienced that in your recent transaction with us. Thanks again.

Dear Ms Sanaz Sabouri WilliamsI am sorry you have felt the need to leave us a poor review, and that you missed out on the property you were offering on. I can understand to some extent your frustration, however we are always acting in the best interests of our client the vendor who we take instructions from. I would like to take the time to clarify a couple of points:The property you viewed was empty, very small and required complete renovation, for many that viewed 5 minutes was actually too long. Even with the current COVID viewing time restrictions, viewings on regular properties are substantially longer. Furthermore we are continuously taking applicants back to view properties they are buying, there would have been more than ample time to see the property going forward had your offer been accepted. Regarding our agent being on the phone, the agent you met received a message from the office regarding a viewing that had cancelled 30 minutes after yours, and simply glanced at his phone long enough to read the message. This message, the time and its content are ‘burnt’ into our system, you are welcome to view it at our office.Your comment regarding ‘lack of transparency’ refers to the fact we would not reveal the figures other parties have offered. We are always acting in the best interest of our vendors, to reveal these figures would only put them at a disadvantage which is why agents don’t do it. In any case its not always the higher offers that are accepted for many different reasons.The exposure we offer often means there are often multiple parties trying to buy a property, obviously we can only sell to one party meaning others miss out, including yourself in this instance. We fully understand that it is frustrating and disappointing to those applicants. We take extreme exception to your unfair comments regarding our ‘professionalism and respect, and that agents are crooks’. We are an extremely professional and fair company working to the very highest standards, which is why we have outsold every other branch in the Bromley borough for the past 4 years.I would like to take this opportunity to wish you all the best in your property search.David ThomasDirector

Hi Mr Cooper. Thanks for taking the time to post your 5 star review - it's much appreciated by all of the team here. Thank you for also choosing Thomas Brown Estates to market and sell your family home.

Hi Debbie, Thank you for taking the time to leave us a glowing 5 star review - and for recommending Thomas Brown Estates to your friends and family.

Hi Peter. Thanks for taking the time to post your 5 star review, and for your kind and positive words - it's much appreciated by all of the team here. Thank you for also choosing Thomas Brown Estates to market and sell your property.

Hi Alison. Thank you so much for your 5 star review! I will pass your kind words onto the whole team here in the branch - and we also thank you for choosing Thomas Brown Estates to sell your property. Thank you!

Hi Anne. Thank you for taking the time to post your 5 star review - I will pass your very positive comments onto the team. Thank you for also choosing Thomas Brown Estates to sell your property, it was a tricky sale at points, but we got there pretty quickly!