Every review we hold for the ORPINGTON office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent service from start to finish. We were kept up to date with what was happening on a regular basis and the sale to our eventual buyer went through to exchange of contracts in less than 2 months.
Anne · 17 October 2024
Agent replied · 24 October 2024
Hi Anne. Thank you for taking the time to post your 5 star review - I will pass your very positive comments onto the team. Thank you for also choosing Thomas Brown Estates to sell your property, it was a tricky sale at points, but we got there pretty quickly!
★★★★★ 5/5
GoogleI never thought I'd ever be giving an estate agent 5 stars...but in fairness to them they thoroughly deserved it. …
Barbados · 22 May 2025
Agent replied · 22 April 2026
Hi Pete. Thank you for taking the time to write a very positive 5 star review - we really do appreciate it. Please do recommend us to your family and friends. Cheers!
★★★★★ 5/5
TrustpilotVery happy with their service
Very happy with their service. Viewed quite a few properties in Orpington. The representative Amy was always very professional and friendly, giving us all the details we needed and not pushy with the sale. After we decided on the property we wanted to buy, she also helped a lot. The service had a lot of personal touch, really making you feel you are a valued customer.
QING · 19 March 2020
★★★★★ 5/5
TrustpilotFirst time buyers during COVID
First time buyers during COVID - we had a great experience with Thomas brown from start to finish. They were proactive in their service - easy to contact and quick to respond to queries / give updates. Everyone we dealt with were friendly and professional and I would both recommend to other buyers and use to sell our property when the time comesThanks especially to louise and Sean that helped us most during our purchase
Guest · 2 November 2021
Agent replied · 6 July 2023
Hi... Thank you for your 5 star review - it is much appreciated. I will pass your kind words onto Shane on our Progression Team, and Louise on the sales side of the office. As a team we always work hard to get our sales through to a successful exchange and completion. Enjoy your new home.
★★★★★ 5/5
GoogleGreat communication and support from initial conversations about marketing our property in the current market to exchanging contracts. Members of the team always available when needed and provided constructive advice and support on both selling and purchasing.
Louise · 10 October 2024
Agent replied · 24 October 2024
Thank you for taking the time to post your 5 star review - I will pass your very positive comments onto the team. Thank you for also choosing Thomas Brown Estates to sell your property, and we hope that you will soon be enjoying your new home!
★★★★★ 5/5
TrustpilotGreat communication and support from…
Great communication and support from initial conversations about marketing our property in the current market to exchanging contracts. Members of the team always available when needed and provided constructive advice and support on both selling and purchasing.
L · 9 October 2024
Agent replied · 29 October 2024
Thank you for taking the time to post your 5 star review - I will pass your very positive comments onto the team. Thank you for also choosing Thomas Brown Estates to sell your property, and we hope that you will soon be enjoying your new home!
★★★★★ 5/5
TrustpilotFriendly helpful service
Mrs · 30 July 2026
★★★★★ 5/5
TrustpilotSuper efficient, proactive- really pleased
Having had our property on the ,market for over 18 months with another agent, we decided to give Thomas Brown a try as we had seen numerous sold boards around the area. Within 3 months our property had sold. Chris was exceptionally efficient and helpful. Thomas Brown were far more proactive at marketing the property than the previous agent.Would highly recommend Thomas Brown. .
Mandy · 27 May 2020
★★★★★ 5/5
TrustpilotAbsolutely fantastic service received …
Absolutely fantastic service received from this company nothing seemed to much trouble for them as this was a difficult buy and time for me Helen was so good at her job would certainly recommend this company.
Mr · 22 September 2017
Agent replied · 6 July 2023
Thanks for your glowing review Stephen, I met you and you son at the property a couple of times myself, and you were both a pleasure to deal with. Good luck with the refurbishment! Kind regards David Thomas
★★★★★ 1/5
TrustpilotSellers beware!
Sellers be aware! We expressed an interest in viewing a property marketed by this firm based in Orpington, however after answering a few of their generic questions were advised that they are “Too busy to facilitate a viewing”. “Why” I hear you cry, we were advised as we have not got a firm offer on our current property. The property in question was first listed for sale; July 2019, a further 5 price fluctuations then followed, with properties typically selling within a few months, one would have thought that they would have been going above and beyond to shift it. Clearly not and one is left wondering what they are doing and telling the vendors....It begs the question. Good luck to the poor sellers and beware to the rest considering this firm.
Imran · 11 February 2020
Agent replied · 6 July 2023
Dear Mr Jamil, thank you for your review. I have checked our records and cannot find an applicant profile, live or archived, under your name so I can only assume you would have been registered under a different name or person. As such I am unable to know the situation behind your experience, or the property this relates to, and I would invite you to contact the office to discuss the matter further. What I can tell you is we would NEVER say we are too busy to conduct a viewing. We accompany around 98% of all viewings and in the unlikely event we cannot fit an applicant somewhere into our 7-day availability, we would contact a vendor to see if they would like to take it direct. What you may have experienced is a vendor stating they do not want to take viewings from applicants who are not in a 'proceedable' position, which sometimes happens, and is of course out of our control. 2019 was a record year for us, in fact we sold more properties than any other Estate Agent in the Borough of Bromley (London's largest borough), we wouldn't achieve those numbers by turning down viewings. We take all complaints very seriously and I would urge you to contact me directly on dave@thomasbrownestates.co.uk so that I can look at the circumstances behind this case, and respond accordingly.Kind regardsDavid Thomas
★★★★★ 5/5
TrustpilotExcellent
Excellent, professional service. Viewings were back-to-back during open day and sale was finalised just 2 days later. Got good, sound advice and was kept fully updated with progress right through to completion. Very smooth. Very happy.
Steve · 26 May 2017
Agent replied · 6 July 2023
Dear Steve, thanks for your positive feedback, you were a pleasure to work with as well, enjoy your new home!
★★★★★ 1/5
TrustpilotThey over-value your house ...
I would like to add that buyers please beware of Thomas Brown over-valuing your house; they do this to get your custom. The other thing is that they will tick the box on your contract which says you are allowing third parties to contact you, such as solicitors. We were surprised to receive unwanted 'phone calls. I looked at the contract that we had signed and the box had been ticked for us. This is downright deceitful and very unprofessional and I continue to look upon Thomas Brown with the very lowest regard. Avoid! ADDENDUM: the one thing I am not is a liar and my contract was definitely ticked by the Thomas Brown employee and not by me. This is a deceitful and unprofessional manner in which to carry on your business and you should be ashamed of yourself. I will also tell my tale to everybody that I know.
Nicola · 14 November 2019
Agent replied · 6 July 2023
Dear Nicola, thank you for your review. We do take ALL our reviews very seriously and we constantly strive to improve where we can. Therefore, if you would like to contact me directly either via a call to the office, or via email I would be more than happy to have a chance to discuss any grievances you may have.GDPR is also a matter we take extremely seriously. We always ask GDPR consent questions and we always act accordingly. None of our customers are contacted by anybody they are not expecting to contact them. Regards Darren Brown (Director)
★★★★★ 5/5
TrustpilotAbsolutely great company
Absolutely great company. Special thanks to Helen, Amy & Tania for helping us with our purchase. On a different note please do not underestimate the customer offer regardless whatever price the seller marketing the house.
Shaidul · 9 November 2017
Agent replied · 6 July 2023
Thank you for taking the time to leave a review Shaidul, and for recognising some of the staff that helped along the way. Kind regards Dave
★★★★★ 5/5
GoogleWe used Thomas Brown to sell our ground floor maisonette having had a very poor experience with another agent. The service we received was helpful and friendly from the whole team. Their local knowledge was unrivalled and we felt confident with them from the moment we signed up.
The dedicated sales progession team helped to achieve an amazingly fast completion. We would not hesitate to recommend Thomas Brown.
Bella · 28 May 2022
Agent replied · 28 May 2023
Hi Bella. Thank you for your very positive review - the team here at Thomas Brown really appreciate it. Thank you.
★★★★★ 5/5
TrustpilotVery pleased with Thomas Brown Estates
Very pleased with Thomas Brown Estates. They were very informative and helpful throughout the whole process of selling my bungalow.My sales progress person - Liz - contacted me regularly throughout the sale and responded promptly if I had any questions. I would definitely recommend them.
Shirley · 28 March 2024
Agent replied · 23 August 2024
Hi Shirley. Thank you for your 5 star review - and for using the services of Thomas Brown Estates to sell your property. I will pass your kind comments onto Liz, our Sales Progressor. Thank you.
★★★★★ 2/5
TrustpilotDoes the job but terrible experience
Thomas Brown does get the job done as required and will keep on top of things but the reason for the poor experience is due to the company trying to take advantage of us and on a few occasions lying about certain things.We were first time buyers so everything was very new, we were relying on the kindness of people in this company to help us understand the process.Our first horrible experience came from an individual who after our offer was accepted tried to tell us why we should do things (financial wise) in house at Thomas Brown without telling us all of the facts. Our bank actually told us the full truth and when I went back and said we will be doing the mortgage with our bank was told that part of the agreement of accepting the offer (according to the sellers) was that we did everything in house. This was an absolute lie and was confirmed at the end of the purchase when we met the owners who stated they said no such thing. The individual involved wanted the commission. We got it right at the time and stood our ground and stayed with our bank.After this stress we had further problems from another individual. We were led to believe that people were waiting for us to sign the contract so we ended up in one day receiving our documents and reading everything about the house we were buying and signing to give back. This was unnecessary and rushed for us with a lot of stress involved as further up the chain no one was ready while we were led to believe we were the last.The final nail in the coffin so to speak was choosing a date of completion. We were renting and explained we had to give two months notice. We were pushed by the same individual who said they were confident that the contracts would be exchanged in time for the completion date agreed. If this was true we would have to give our notice before exchange had taken place. This individual didn't tell us to give notice but led us into a false sense of confidence as they clearly wanted the sale to go through. Of course the exchange didn't take place and we were looking to be homeless. After many weeks of stress the problem higher up in the chain we didn't know about was sorted, but we were assured by this individual at the time that everyone knew we had to give 2 months notice. Once we met our seller we found out they had no idea we had to give 2 months and thought it was only 1 month.Overall Thomas Brown will get the job done as they advertise but be cautious if you're a first time buyer as they will take advantage of your lack of knowledge. One final piece of advice I would give is after your initial offer has been accepted make contact with your buyers or sellers as you are more likely to get the full truth from them.------------------------------------------------------------------------------Dear Mr. Thomas;Unfortunately I am not able to respond to your reply in here so I had to edit our first review instead.I have emailed Helen in the office requesting for you email address so I can forward emails proving to you some of the things we stated in our review. I was told by her that she would forward my email to you. By all means if you would like to receive the emails I am talking about, feel free to contact us. For some of the other issues reported, I am sorry we will not be able to present you with written records once most of the conversations happened over the phone.Finally, we were surprised by the lack professional standards and the poor management especially with regards to our online review as one would expect that companies such as yours would care about client's statements and experiences more seriously in order to improve customer service.By all means we do not wish to continue a discussion about what went wrong and what went right as we are very happy with our new home and moving on with our lives. We sincerely wish that other clients have a much better experience than us and we hope that our review will help you with that.Your sincerely,Miss Barbaro & Mr. Kensit
Miss · 12 July 2019
Agent replied · 6 July 2023
Dear Miss Barbaro and Mr KinsittThank you for your review. Your comments were quite unexpected given the effort that went into a particularly difficult sale, and that your last email to our Sales Progressor said ‘Thank you very much for everything. We are very happy.’We would have welcomed an opportunity to discuss any concerns before this stage, and you are still more than welcome to come into the office and talk through your concerns with one of the partners and our branch Sales Progressor Helen. We can recap on the issues that arose, and, as much as possible due to data protection restrictions, and show you the hundreds of notes and emails that made up this sale.In the meantime I’ll respond to your comments below:I do need to say straight off that nobody is forced to use our Financial Services brokers and no deal is secured upon condition of using them, this has never been the case and never will be. However, as is normal in any branch with access to brokers, ALL potential buyers MUST talk to a broker as part of the offer qualification process, only once an offer has been accepted. We are acting in the best interest of our vendors and we need to know that an applicant can, or is likely to succeed in a purchase of their property. Many of our applicants come to us with another broker in place, which is absolutely fine, but in order to completely understand the buyers situation we need to get the information first-hand, which involves just a short conversation over the phone. There is never any hard selling whatsoever during this short process, and no follow-up from the brokers if it is not wanted. These simple checks at the beginning of a sale saves potential expenditure from buyers and sellers from failed sales on solicitors, surveys, searches etc, and is partly the reason our ‘fall through rate’ (number of accepted sales not getting through to completion) is consistently under 10% (currently 5%), when the national average is currently 35%.With regards to the sale itself, we are all aware that it was a particularly troublesome transaction. Problems arose from every angle, but I can see from the many emails and notes that you were kept up to date truthfully with every development. I’m sure you will agree that it was not helped by your landlord being inflexible, and your contract having a 2-month notice period on the tenant side, which is rare. We always advise not giving notice until exchange of contracts, and that was the case in this instance. You were forced to give notice earlier that you wanted by your landlord refusing to allow the tenancy to turn periodic (roll). There were also problems at the top of the sale chain and you’ll appreciate we have limited control over this by virtue of the fact we can only speak to agents outside our sectoin, not solicitors and clients.Overall we wouldn’t have done anything differently, and with the many problems that arose its very impressive that the chain didn’t collapse. As I said please do engage with us and we can discuss further…Finally, for the protection of all clients, vendors and buyers, we are members of The Property Ombudsman Scheme, and if you are still unhappy with the service from us a case can be raised directly with them.I truly hope you enjoy your new home.RegardsDavid Thomas
★★★★★ 5/5
TrustpilotExcellent engagement overall
Excellent engagement overall. Kept me posted throughout the process end to end. Very good market knowledge and connections to move quickly.
Vinod · 3 April 2025
Agent replied · 8 June 2026
Hi Vinod. Thank you for your 5 star review - much appreciated.
★★★★★ 5/5
Google★★★★★ Excellent Service Again!
This is the second time we’ve worked with Thomas Brown, both buying and selling, …
Lijin · 22 April 2025
Agent replied · 28 May 2023
Thank you for another 5 star review Lijin - and thank you for using our services again. The team are always happy to receive positive reviews. We hope to see you again next time you are ready to move!
★★★★★ 5/5
TrustpilotRecommended
16 viewings within 5 days and a sale within a week - I really cannot complain. All staff, particularly Chris and Amy, were great, and a huge mention to Helen who is worth her weight in gold. Quite frankly we would not have exhanged without her - so thank you! Would recommend to anyone and would use again if we move in the future.
Jefve · 24 January 2019
★★★★★ 1/5
TrustpilotAn extremely unpleasant experience .....
Very disappointed and shocked at how little communication there was; we had to ring them for feedback from viewings. We only had 2 viewings in 11 weeks! They promised accompanied viewings, but we had to carry out both of them. We could have done with more help and expertise considering we had not sold for 18 years but we were left completely in the dark floundering around like dying fish. N.B. This is a true and accurate reflection of our selling experience with you and I do not want to discuss it now; it is far too late.
Star · 21 October 2018
Agent replied · 6 July 2023
Dear Star Speller, thank you for your review. As we have not had concerns raised by any vendors in recent times, the team are a little in the dark as to who you are and what property this review relates to. We do take ALL reviews of our service very seriously and constantly strive to improve where we can, therefore if you would like to contact me directly either via a call to the office or my email I would be more than happy to have a chance to discuss any grievances you may have. Please contact the office directly and they will provide my direct email or arrange a call from me. Many thanks, David Thomas
★★★★★ 5/5
TrustpilotIt was a pleasure working with Thomas…
It was a pleasure working with Thomas Brown estate agency. We (me and wife) moved in orpington in 2013 and it was Thomas brown who helped us to find house of our liking, fast forward to 2018 when we (me, wife and small one) decided to move to USA for pastures new, it was none other we could have trusted then Thomas Brown agency, they made viewing to sale seemless for us, especially when we were packing for our big move. Our contracts were exchanged when we were in States and it was absolutely no hassle to us.I will always recommend Thomas brown orpington to anyone who is looking for my kind of satisfaction.
Mr · 13 August 2018
Agent replied · 6 July 2023
Dear Mr and Mrs MarkaleThank you so much for trusting us again with the sale of your property, returning clients (and recommendations) make up a considerable percentage of our business and you were a pleasure to deal with again. The staff and I would like to wish you the best of luck with your new adventure in the USA... Kind regards Dave Thomas
★★★★★ 5/5
TrustpilotAbsolutely brilliant from start to…
Absolutely brilliant from start to finish. Chris took time and great care in photographing my house to make sure the pictures showed how nice it wasSomeone was always on hand if i needed to ask a question relating to my sale. Helen and Melissa (the progression team) worked tirelessly to push the sale and purchase though. We had contemplated using “all inclusive” estate agents that report to do the same thing but cheaper, but the whole team at Thomas Brown were worth their weight in gold. Hopefully we won’t move for a long time, but if we do I’ll definatley use them again
Mrs · 4 April 2018
Agent replied · 6 July 2023
Dear Mrs Storey, thank you very much for your excellent review. Chris take his photography very seriously (with good reason as its your properties 'shop window') and he will be delighted that you noticed, it still amazes us how bad some agents pictures can be! We wish you all the best in your new home, and would be delighted to welcome you back as a valued customer. Kind regards Darren
★★★★★ 4/5
TrustpilotThomas Brown Estates
Thomas Brown Estates were great throughout the course of purchasing a property through them.The only negative was when our offer was accepted the person I spoke with was quite pushy when I was trying to ask questions about what would happen next and only seemed fixated on us not negotiating on the price as opposed to considering our questions were to do with being first time buyers, not about finding ways to reduce the price.Otherwise, everyone else we have dealt with has been really lovely and have kept us informed every step of the way. The progression team were wonderful!
EH · 2 March 2018
Agent replied · 6 July 2023
Dear Emily, thanks very much for taking the time to leave a review. I'm sorry you felt we didn't listen to you at the point of your offer. I can see that the vendor had insisted that we point out they would not entertain any re-negotiating on the price during the sale process. I think that's what the sales negotiator you were dealing with was trying to convey, but I am genuinely sorry that you felt we did not answer your questions at the time. In fact what happens once the offer is accepted is that an email is sent to all buyers detailing exactly what we require, which would have answered your questions, but you would not have known that at the time of course. I have spoken to the sales team and they have fully taken your comments on board. I'm very glad to hear that the rest of the process went smoothly for you. Enjoy your new home! Regards Dave
★★★★★ 5/5
TrustpilotThomas Brown Estates are a professional …
Thomas Brown Estates are a professional and friendly group of people who are genuinely interested in their clients. The first thing that struck me was the care and attention they took to find out what I was looking for. The next was how they presented each property we visited and represented the interests of sellers as well.With their help, I was able to find the property I was after. They provided pre and after sales (progression) support throughout the journey.I am so pleased I chose Thomas Brown Estates and I will wholeheartedly recommend them to others and return to them in the future.
CC · 17 December 2017
Agent replied · 6 July 2023
Dear CC, we are always delighted to receive a glowing recommendation, many thanks for your detailed review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
