Langford Russell Orpington reviews

★★★★★ 5/5

Trustpilot

Strood sale

We dealt with Jake and Chris from the strood office, they were great and communication was fantastic. From open day to completion was 14 weeks, they generated a lot of interest in our property and the photos turned out really well. Thanks Jake, Chris and the wider Acorn Strood team.

Louise · 21 October 2022

★★★★★ 5/5

Trustpilot

BEST ESTATE AGENT AROUND

Just want to say a massive thank you to Mark Sugarman who sold my property off market and managed to get above the asking price even though other agents told me it was less. I would highly recommend acorn as they are very professional

Remmi · 11 May 2023

★★★★★ 5/5

Trustpilot

Mark and Kieran were excellent…

Mark and Kieran were excellent throughout From staying in touch and arranging visits at convenient times to regular multiple daily calls and emails when the complications of exchange to completion happenedMade a very stressful time less so

David · 9 November 2023

★★★★★ 5/5

Trustpilot

We are clients of Acorn Dulwich

We are clients of Acorn Dulwich. James Keen is our highly experienced property representative for sales and lettings. We have been using Acorn Dulwich since 2010. Well worth having a conversation with Acorn Dulwich if you are buying, renting or letting.

Tim · 27 July 2023

★★★★★ 5/5

Trustpilot

I would recommend Acorn to anyone they…

I would recommend Acorn to anyone they were so helpful and kept us informed all the way through our sale. Special thanks to Jacqueline & Daniel for everything they did to help us.

Linda · 30 January 2024

★★★★★ 1/5

Trustpilot

Awful experience as a buyer

We had an offer accepted on a property being sold through Acorn earlier this year and were genuinely looking forward to progressing with the purchase.

Shannon · 20 September 2026

★★★★★ 5/5

Trustpilot

The staff at Acorn

The staff at Acorn, particularly Amelia, Katlyn and Jake, have been marvellous. They have kept us up to speed throughout the six months it has taken to sell our property. They are very helpful, friendly and utterly professional. Best agent I have ever dealt with and there have been a few!

Kate · 12 August 2022

★★★★★ 5/5

Google

I had the pleasure of dealing with Jack Frendo when arranging a short term rental agreement. His attention to detail and customer service was top notch with instant replies and proactive attitude.

Oliver · 25 November 2025

★★★★★ 5/5

Trustpilot

Thank you!

After loosing a flat we loved, Adam showed us a place that wasn’t even on the market yet. He had got to know exactly what we were looking for and this place was perfect for us. We have now moved in and couldn’t be happier! A massive thank you to Adam from the Forest Hill office for helping us out!

Kate · 23 February 2021

★★★★★ 5/5

Trustpilot

Great agents, flawless service and assistance

We recently rented a property through Acorn. Thanks to James Keen, the process was extremely simple and we could not have asked James to do anything more for us. Unfortunately we had some admin issues, but James was with us at every step and was more than accommodating. We would not hesitate to recommend Acorn or James.

Matt · 6 September 2021

★★★★★ 5/5

Google

Will and Oliver were great! Were extremely helpful even when a few issues arose. Very friendly and knowledgeable. Would highly recommend them both and Langford Russell.

Jamie · 26 May 2024

★★★★★ 1/5

Trustpilot

I recently made a formal offer on the…

I recently made a formal offer on the River House in Eynsford through Bromley branch with Daniel, the agent handling the property. Despite making five separate attempts to follow up, via email, voicemail, and messages left with his colleagues, I have received absolutely no response whatsoever.

Scott · 1 May 2026

★★★★★ 1/5

Trustpilot

An Incompetent Disappointment

My experience as a leaseholder under Acorn's management has been nothing short of a disappointment, prompting me to issue a stern warning to potential clients through this Trustpilot review.The evident incompetence within Acorn's management is glaringly apparent. Despite multiple complaints and escalations, the elevator in our building has been incapacitated for over a month. This sheer lack of responsiveness raises serious doubts about Acorn's ability to effectively manage and address crucial issues.Transparency, or rather the lack thereof, is a recurring theme in our dealings with Acorn. Unexplained price hikes and invoicing discrepancies have become the norm, creating an atmosphere of frustration and mistrust. It's frustrating that a basic expectation of clear communication and accountability seems to be beyond Acorn's grasp.A particularly egregious oversight is Acorn's failure to secure reasonable energy prices, resulting in an unaffordable increase for leaseholders. This level of negligence in negotiating favorable terms raises questions about the competence of Acorn in ensuring the financial well-being of those it claims to serve.To anyone considering Acorn for property management, my advice is to run in the opposite direction. The blatant incompetence, lack of transparency, and an inability to secure fair deals with service providers make Acorn a liability for any leaseholder.In summary, this review stands as a testament to the woeful inadequacy of Acorn's property management. My hope is that others heed this warning and think twice before entrusting their property to a company that has demonstrated such a staggering incompetence.

Angie · 4 January 2024

★★★★★ 5/5

Google

An excellent interaction with Adam Watkins from Langford Russell from the start till the end of process. Adam made sure to keep me informed about the progress and was very professional in all aspects of his approach. And of course was always available to discuss matters of concerns. I would highly recommend Adam and his colleagues for property related matters.

Sanjeev · 25 August 2020

★★★★★ 5/5

Google

We highly recommend this agency.Jacob and the tram did a very professional and great job.

Annabelle · 2 April 2026

★★★★★ 1/5

Trustpilot

Unresponsive and inefficient

Looked at a commercial premises through Acorn. Kept waiting around for them to send information to me. Then, I saw it was "under offer". Didn't tell them I'd noticed this, just kept chasing them for the information, which they kept saying would be along shortly. Quite clearly, in the usual vein of the arrogant and low IQ estate agent, they were playing me, keeping me hanging on the back burner. The property has now been "under offer" for 5 months. I could of been in there by now. This seems detrimental to the requirements of the vendor but, hey, when has an estate agent ever cared for anyone other than themselves?

Colin · 21 May 2025

★★★★★ 2/5

Trustpilot

Disappointed. At one point they defended the other party’s interest

I have just sold a property through Acorn London Bridge. My main impression throughout the process was that I was not in control of my sale.The biggest disappointment came from the agent acting on one occasion against my interest and in favour of the buyer although I was their paying customer: I instructed the agent to stick to a strict completion date (to avoid paying ERC on my mortgage) but she tried to convince me to bring that date forward by a few weeks to accommodate the buyers. Worse, the regional director then called me and applied psychological pressure to persuade me: claiming falsely that I and my solicitor were responsible for delays; asking what I would do if the transaction fell through and depicting a bleak picture of the rental market when I said I would rent the flat out.Moreover, the agent systematically refused to put me in direct contact with my buyers, which I found both infantilising and stressful: having to rely on second-hand accounts was clearly suboptimal especially at times when the enquiries from the buying side became counterproductive and somewhat unreasonable.Furthermore, obtaining simple changes to the listings on property portals required more insistence than it should have been necessary.I give 2 stars because they did find a buyer in a difficult market but I know that next time I will be looking to sell through another agent or, ideally, privately.

Fabrice · 9 December 2023

★★★★★ 5/5

Trustpilot

Natalia is excellent

Natalia is excellent. She was on top of everything, and very good to deal with. Very pragmatic and strong communication. There had been a huge issue with the prior management team and she did a lot to turn things around. You will be lucky to deal with her.

Elizabeth · 29 July 2022

★★★★★ 1/5

Trustpilot

Poor customer service as a managing agent

Acorn have been managing my property in London for a while and over the years there have been so many changes in managing agents, communication is not passed on. More recently in the past 6 months, when my regular property agent has been on annual leave Acorn have been unable to manage my property.In response to the below issue, whilst I appreciate the reply, the facts aren't correct as the ongoing issue has been closed without even considering my point of view. Acorn are unfortunately not wanting to rectify the situation. I will of course reach out to discuss it, as suggested. Thank you

Charlotte · 24 November 2023

★★★★★ 5/5

Trustpilot

Melisa from Acorn!

I called Acorn many times to resolve an on going matter with my tenants and Melisa Kurban handled the matter promptly and efficiently. I am pleased with the service as she was polite and concluded an issue that was taking months in a matter of days. I would recommend Melisa from the Dartford branch at anytime.

Sally · 31 January 2021

★★★★★ 5/5

Trustpilot

Positive perils of property buying

Many thanks to Harley from the Catford Acorn branch for all his responses to my questions and for helping me to make my move as smooth as buying a property can be.

Kathryn · 31 October 2023

★★★★★ 5/5

Trustpilot

Aysel Ermis is a lettings Negotiator of…

Aysel Ermis is a lettings Negotiator of The Acorn Grop. She is efficient and trustworthy. She is friendly and does her duty well. I appreciate her very much.

Peggy · 22 January 2024

★★★★★ 5/5

Trustpilot

We sold our house via Acorn Estate…

We sold our house via Acorn Estate Agents and would highly recommend this company. Charlie from Grove Park branch was helpful throughout the selling process and kept us updated with the progress of the sale. Thanks Charlie for your patience, help and guidance!

Miss · 26 November 2022

★★★★★ 5/5

Trustpilot

Best service you could ask for

I can’t thank Mark and Hayley and all of the team at Acorn Swanley enough! Always chasing on our behalf and updating us regularly. Buying your first home is tough as you have no idea what is supposed to happen but these two kept me sane throughout the whole process and I would recommend them to everyone! Thanks again!

Sophie · 16 July 2019