Langford Russell Orpington reviews

★★★★★ 5/5

Google

The team at Langford Russel have been very professional in dealing with the sale of our home. A particular thank you to Sienna for all her hard work, calm words, expertise and positivity. It made a huge difference to our experience and our ability to stay calm even when things got tricky.

Matthew · 15 May 2025

★★★★★ 5/5

Trustpilot

Acorn - Northumberland Heath - FTB - Excellent Service

I had the pleasure of working with Acorn Northumberland Heath to purchase my first home in Erith and would like to thank the Team for making this such a pleasant experience. Shoutout to Amelia Giles and Layton Thomas for their hard work - you guys are amazing. Attentive, professional and excellent service received throughout the process.

Michael · 26 August 2023

★★★★★ 5/5

Trustpilot

Jonathan was amazing with our recent…

5 stars.Jonathan was amazing with our recent house hunt. He listened to our brief and called us as soon as a property was available - we saw it before it was even online which gave us an edge against the competition viewing. It was exactly what we were after and we put in an offer straight away. It's not often you find an estate agent that listens to your brief AND follows the process right through to exchange, but Jonathan did it all and was invaluable to us. He kept us calm during the stress of solicitors etc and helped chase up all relevant parties which really is above and beyond. I wouldn't hesitate to recommend him to anyone house hunting / looking to sell their property, for a great service with a smile!

Miss · 4 March 2020

★★★★★ 1/5

Trustpilot

Property Managers can't manage anything

I had an amazing experience with guys in sales team - very friendly, attention to detail service - till I sign the rental contract.From when the tenancy of our dream home has started, our nightmare began.The property manager is an absolute nightmare.She (I would like to name her if possible for other people's sake) asked if she can visit a property for gas inspection, in less than 24 hours notice.We told her it is impossible to arrange it at last minutes as we are both working in office and need at least few days to see if it is possible to arrange a work from home option. Also contract clearly states that agent/landlord require at least 24hours notice for a visit. No reply by the time of the visit next day - one of us urgently managed to wait for a visit. No one has come.Then she has arranged another round of gas inspection and property inspection on 14th Feb so one of us has agreed to work from home to attend a visit.Then she has emailed us that the visit will be 5th of Feb.We were so confused and told her we have arranged out time for a visit on 14th of Feb as originally agreed.She then told us she has mistaken a date and confirmed the visit will be 14th of Feb.On 14th of Feb, she hasn't visited our property although we confirmed several times, no phonecall, no email.On 17th of Feb, 3 days later, for the first time she emailed us as per below."I did call and the person I got through to advised a property inspection was not arranged so I was unable to attend on Friday."Not sure what she meant - anyways,1. When sales team contacted both myself and my partner, all went through perfectly fine, and no-one else would answer our mobile.2. She would have been able to ring our door bell on 14th Feb 9am -12pm as agreed. We have stayed in property for a whole day just in case they are running late. No visit/phone/email on the day, and next 3 days.Before signing a contract we have agreed with a landlord that the property to be freshly painted. That was part of our rental agreement.Property management team has assured it will be done either the day we move in or few days after we move in.It still hasn't happened.All of this happened within 6 months from the day we moved in.We have few experiences with other agents but by far Acorn is the worst.We like a property itself but not happy with the way it's managed.Landlords, tenants, please avoid this agent at all cost. Before you end up like us.

Akiko · 18 February 2020

★★★★★ 5/5

Trustpilot

Sidcup to the seaside

We initially had Kelly value our home just as the Sidcup Branch of Acorn opened. It was almost a full year until we put the house on the market with Acorn (we’d initially gone with another EA), and Kelly arrived with the same warmth, enthusiasm and intent as before. In order to sell our house, I was impressed at how Kelly just didn’t look at the price and numbers, she’d taken into account the style and type of property we lived in and was able to contact those people whom she thought it would appeal. From this we had quality viewings, not quantity. We had realistic conversations about house prices. Our views on this were always respected whilst recommendations were backed up and essentially we were happy to trust Kelly.Kelly kept in good contact with us through the entire process, some hand holding towards the end when the pressure was on for all parties concerned, Kelly understood our concerns and did her best to understand the emotional side of selling the house whilst dealing with the office side.We thoroughly reccomend Kelly (and Paul) and the entire Sidcup Acorn team. Their approach felt up to date, progressive and personal and we now live in our dream house by the sea. Thank you.

Jaron · 28 January 2020

★★★★★ 3/5

Trustpilot

Okay, but could certainly improve.

A solid if not great estate agent. They know the SE London area well and the fact they can utilise their customer base across their branches is a positive.Initially very eager to get the flat on the market and take our business; very confident of a quick sale but when viewings failed to convert into offers for the first couple of months, updates were infrequently offered despite chasing. That said, once an offer did materialise our account manager Leon was very good in handling the process on our behalf and remained available for any other questions we had until the process concluded.

Adam · 22 January 2020

★★★★★ 1/5

Trustpilot

Exceptionally poor property management…

Exceptionally poor property management company. As others have noted, constant changes to the account manager, cancelled appointments, accusations of not being up to date with payments (lots of time spent proving I made early payments), claim they had keys for showing property only to find they didn't on the day requiring me to rush home, attempt at getting us to pay for another deep clean at check-out and to top it off 2 month wait to have our deposit returned. The sheer incompetence of Acorn is incredible and would avoid at all costs.

Don · 24 November 2019

★★★★★ 5/5

Google

I am really happy to supply a glowing reference for Langford & Russell Estate Agents and in particular Keith Suttle, who looked after me from the beginning. Moving home is the most stressful time for anybody and Keith literally took over and handled everything for me. This man went above and beyond what I could ever have hoped for and I have no hesitation in recommending these incredible Estate Agents Jane LowndesPositiveResponsiveness, Professionalism

Jane · 25 August 2021

★★★★★ 5/5

Trustpilot

Professional and Meticulous

My husband and I would like to thank Mauricio for the immense help towards finding our flat. He and Sian did a meticulous job through the renting process. I appreciate the level of professionalism and dedication put towards their job. I would highly recommend these agents in case of finding a perfect home. Thanks to the entire team for performing a wonderful job.

Bhavana · 12 December 2022

★★★★★ 2/5

Trustpilot

I have mixed feelings about my…

I have mixed feelings about my experience with acorn because it's not nice having to judge the company due to one member of staff behaviour. Fair enough a ccj was found on my file but as soon as the ccj came up the staff responsible for my case became uninterested, stopped returning and picking my calls. I had to track him down through the company phone. He basically did not care. Bare in mind my deposit money is still with the company. After a few days of receiving completely air from the agent, I gave up and wanted and requested for my money back. There was no need to get rude to them because im sure thats what they expected but the level of professionalism was -0! My partner and myself was extremely appalled. I had to leave and find another lettings agency elsewhere.

D33 · 4 August 2019

★★★★★ 5/5

Trustpilot

Property sold!

I asked 3 different estate agents to value my property and Acorn, Swanley returned the best, most realistic valuation with very comparable rate of commission. They produced an impressive, high standard brochure for my property. Within one week I had approximately 6 positive viewings and within 3 weeks I accepted an offer and have just exchanged on the sale.I’d like to thank all the team at Acorn for their due diligence, dedication and professionalism throughout, in particular Hayley Gardner-Bryant, Kieron Russell and Mark Sugarman, who showed great team work throughout.I highly recommend Acorn Estate agent, if your considering to sell your property.Margaret, Swanley

Karin · 1 August 2019

★★★★★ 5/5

Trustpilot

Izabela Wrobel is a star

I have been dealing with Acorn for around a year i can not say i have had the best experience and if i knew it was going to be anything how it is i would not of used them but since Izabela Wrobel started dealing with me and my apartment my thoughts of acorn have dramatically changed. Izabela Wrobel sticks to her word and does her job very well but still treats people like they are humans. Izabela has been a massive help. I honestly believe if Acorn worked in the way Izabela does that would not have many problems and have tenants that love living where they do.

Jade · 23 July 2019

★★★★★ 1/5

Trustpilot

Bad is too much rating for Acorn

Bad is too much rating for Acorn. They get my advance amount and they didn't make the house ready to move in for the promised date. Instead tell house is not ready they are blame insufficient document for referencing for one of the person moving in. In the final mail they are asking give us few more days to make the house ready. No proper response. I lost the amount paid for property movers.If you believe these guys, they will make you to stand in the streets with your household things.

Suren · 10 May 2019

★★★★★ 5/5

Google

Oliver, Sienna and co sold our house in a difficult market. They provided some good suggestions as to how we could make our house more attractive to buyers and were very professional, supporting us through the maze of selling a property.

Keith · 16 January 2026

★★★★★ 5/5

Trustpilot

Thank you

Jamie at Welling was extremely helpful and was always updating us on the sale of our family home whenever there was a change or any progress made, however small. This contact was all important especially when the selling and buying of a home can be so stressful. The contact with our seller’s estate agent was basically an automated email every few weeks - No comparison! Jamie made the whole experience a lot less stressful and I would have no hesitation in recommending Acorn in the future. The personal touch made all the difference. Thank you Jamie

Louise · 19 April 2019

★★★★★ 5/5

Trustpilot

Olivia was outstanding in the service…

Olivia was outstanding in the service she provided my wife and I! She was very helpful, diligent at her work while showing a strong determination to succeed on our behalf. We can’t thank you enough for your honesty, care and professionalism throughout. You’re the best! Jonny & Miriam 🙌🏻🙌🏻

Jonny · 18 December 2023

★★★★★ 5/5

Trustpilot

Taylor Moutarde Top Class Estate Agent

Acorn was one of three estate agents who worked on the sale of my house. Taylor Moutarde identified the final price it sold for in his original estimate, where others had stated more but did not deliver. Taylor then went more than the extra mile in securing a sale and then getting it through when the buyer's solicitor was repeatedly failing to respond or communicate. I would recommend him very highly.

Georgina · 18 October 2021

★★★★★ 1/5

Trustpilot

Worst ever property management service…

Worst ever property management service and horrible staff. Agency is so favourable to landlords and are not at all considerate to tenants. We had massive water leak and half of false ceiling fell down mid nite in living room due to rain and some builder left work half done repaired upstairs. No emergency number worked nor the landlord responded and water was dripping from electrical lamps. I and my pregnant wife were left with no help and hazardous to stay at home. This happened on Saturday and I had to leave email to agency and couldn’t do much. Got call from agency on Monday with simple inconvenience apology. Eventually the fix took 20 to get back to original and when we asked for compensation, team lead of acorn was so rude to me saying it’s all owner side and she can’t do much and house was in habitable state where actually we had just one room and difficult for my pregnant wife to move around. It’s so evident that owner pays this agency money so they can go to any level to support them though they are wrong. At the end they wrote email again favouring owner saying they have gone above and beyond to help and are willing to reduce £100 in the rent for one month (of £1275) which is so cheap. Also email they write is so rude and unmannered favouring the owner.

Vinayak · 12 January 2019

★★★★★ 5/5

Trustpilot

Great Service

Will and the team are fantastic.Will communicated well throughout the process and kept me updated.Will is an exceptional individual as well as very talented in this field.He really knows his stuff. Absolutely on point and well ahead of the market. Surely he must be one of the best in the country.I am delighted with the outcome and very grateful. Thank you so much.

Ursula · 24 October 2022

★★★★★ 5/5

Trustpilot

I have the best experience with acorn

I have the best experience with acorn - the lettings negotiator Stephanie Carson is amazing she has been very professional she has given the correct information she is always available and very bubbly , she had time to listen to me . really lovely I thought she was a manager the way she conducted herself .

Donna · 9 June 2023

★★★★★ 1/5

Trustpilot

Giving estate agents a bad name

We bought a house from Acorn in Peckham. The process was made infinitely less pleasant due to the actions of the Acorn team, and at various points the sale almost fell through as they destroyed any sense of mutual trust. Luckily we actually met the vendor half way through the process, and she herself made us feel much more comfortable about proceeding.Dealing with George, the Peckham branch manager, was particularly painful, as he was invariably rude and put undue pressure on the process with transparent sales tactics. I'm hugely relieved to have completed the process and not have to deal with him ever again.James was our point of contact more generally, and was better, but lied to us at least twice (just the times we caught him), which did nothing to improve our dim view of Acorn as an agency. It's no wonder that estate agents have a bad reputation.

Ed · 5 November 2018

★★★★★ 1/5

Trustpilot

Incessant and stress-inducing agents

Today I received yet another unsolicited call from Acorn (today it was Ryan), despite numerous agents telling me they will remove my details from their database and despite me telling them that I DO NOT want anything to do with them - in particular, since they sent a letter to my dead father! When I originally met with Acorn - which I regret immensely! - I told them about his death, but it seems that selling properties is more important than leaving people to grieve! Edit: Regarding Acorn’s reply stating I did not contact them in July, I did include customer service in my email to Brendan Kennedy last year informing him that I did not want to be contacted again by Acorn and you obviously did nothing! I will email you again in the remote hope that Acorn will leave me alone once and for all!

Jill · 17 October 2024

★★★★★ 1/5

Trustpilot

I would strongly advise landlords to avoid Acorn

I would strongly advise landlords to think twice before using Acorn to manage their property. During a two-year tenancy, Acorn failed to carry out any inspections, leaving my property completely unmonitored. As a result, there is now serious damage and strong evidence of unauthorised subletting, which they failed to investigate properly. When I raised this issue, their response was that “no formal investigation could be carried out due to lack of evidence.” That lack of evidence exists only because they didn’t do their job. Regular inspections are a basic duty of a managing agent, and Acorn completely neglected this responsibility. They claimed they “attempted to arrange inspections a few times” but took no further action when the tenant refused access, no escalation, no written warnings, no notice served, and no communication to me as the landlord. This level of inaction falls far below professional standards and represents clear mismanagement and a breach of duty of care. To make matters worse, they offered just £250 compensation, which is insulting given the financial loss and distress caused. I’ve now had to escalate the matter to their directors and the Property Ombudsman for investigation. If you’re a landlord looking for a reliable, proactive agent, avoid Acorn. Their lack of accountability and professionalism has been extremely disappointing.

Penny · 27 October 2025

★★★★★ 5/5

Google

Every strong work by the team on our sale and purchase, the whole team (Jacob, Siena, and Oliver) were able to progress things very quickly in line with our timeline.

Saurabh · 26 March 2026