Langford Russell Orpington reviews

★★★★★ 5/5

Trustpilot

Grazie, Acorn and Ruggero!

My experience with Acorn was seamless from start to finish. Ruggero expertly handled all my enquiries and smoothened the process with the referencing company. Whenever I had a question or a problem, I called him directly and he always solved it. He was upfront and honest, and I never felt pressured into renting -- it was my own choice. When my old landlord ignored my request for a reference, Ruggero chased it up and put my mind completely at ease. I appreciated his help greatly and told him as much so I'll say it again: grazie mille, Ruggero. I hope you get to put your feet up too : )

Torera · 4 September 2021

★★★★★ 5/5

Trustpilot

We had a fantastic service from Jack…

We had a fantastic service from Jack Mallon from the Peckham office showing us 2 properties in the area. Jack went out of his way to explain and answer all we needed to know about the properties and the area. He understood very well the type of properties we are looking for and was really willing to help. We were very impressed with his skills, knowledge and politeness. Me and my partner agree that Jack is by far the best estate agent we encountered.

Marta · 1 September 2021

★★★★★ 5/5

Trustpilot

Christian has been an extremely helpful, friendly and made us have a seamless experince buying our first property.

Christian has been an extremely supportive, helpful and insightful agent to work with. We are first time buyers, so have a lot of questions, queries and have asked to see the flat we’ve bought through Christian and acorn multiple times and he’s always there, with fast responses helping us every step along the way, we’re very grateful that he’s seen us through this process!

Savannah · 28 June 2023

★★★★★ 5/5

Google

We had a brilliant experience with Langford Russell, Orpington Branch. We sold our house during the pandemic. Our agent Keith Shuttle was fantastic, very supportive and explained everything thoroughly. They took control of the sale and arranged 14 viewings on a Saturday within a week of it going onto the market. I was heavily pregnant at the time and felt safe with all the covid precautions the agents took whilst we went out for the day. Following the open day we had 4 offers at and above asking price. Keith kept us informed every step of the way and was proactive in pushing things foward with the sale . He communicated regularly with the agents involved in our purchase and we are now settled in our new house!! Thoroughly recommend. Thank you Keith & Langford Russell.PositiveResponsiveness, Quality, Value

Anna · 25 August 2021

★★★★★ 1/5

Trustpilot

Don't choose Acorn to manage your household

We are a household of 11 flats in South East london and Acorn has been appointed for the Estate Management. Their service has been lacking in communication, the contractor they used we doing such a poor job that they had to come multiple times, we have outstanding issues for more than 10 months and still, there is no sign they're gonna get fixed any time soon. However, they are very good at sending us the bills for paying the service charges. They also got to blame us for some of the delays. Outrageous. Stay away.

Giancarlo · 18 August 2021

★★★★★ 5/5

Trustpilot

Excellent experience

I have had an outstanding service from Acorn's property management team including Laura Whelan & Conor Norris since August 2019. I'd like to mention Amanda McPherson as an outstanding property manager; she is friendly, professional & efficient. She has been there whenever I've needed something.Furthermore when I sold my property, Daniel Milligan valued it in an honest & professional manner, securing the asking price on the first day of viewing. Throughout the sale, Dominic Lloyd, Leo & Sharon Costen made it a smooth and trouble free experience. Thank you

Basuli · 16 August 2021

★★★★★ 5/5

Trustpilot

I had a really good interaction with…

I had a really good interaction with Acorn recently. They were very accommodative and helped me alot in finding the exact place I wanted. Especially Crystal from Forest Hill branch was literally personally involved and drove me herself to all the properties. She’s continued checking on me even after i shifted and solved the issues I had. Highly recommended if you are looking for a new place to move .

Syeda · 15 November 2024

★★★★★ 5/5

Trustpilot

Great team at strood!*****

We couldn’t be happier that we have sold our home with Acorn. The whole team have been absolutely amazing! We Didn’t feel pressured to sell at all, not like other estate agents you can feel pressured into being pushed for a sale. From start to finish you have all been so friendly. We couldn’t be more thrilled we have sold our home through You.Everyone has kept us so informed and every member we have dealt with has been so patient and professional. Our house sale Almost fell through and josh sladden kept it all together and always communicated with us to let us know what was happening. Josh went above and beyond for our house sale and we truly cannot thank him enough. He is a credit to the team! Thank you to everyone involved in our sale, Jonathan, Jamie, josh and anyone else who we have dealt with. You’ve all been amazing! Thank you Acorn I’ll definitely be recommending you. Mr & Mrs Temple :-)

Carl · 28 June 2021

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid

We recently moved into a property managed by Acorn in East Dulwich, London - sold to us using images that were not truly representative of the condition of the house. We were incredibly excited to move into a clean, well maintained new property after searching for so long. We really felt like we’d found the perfect house to make a home in - this was NOT the case. 
Prior to move in it was stressed to Acorn that a professional, deep clean was imperative as one of us had recently been discharged from hospital having undergone life saving surgery on his lung. When we arrived, not only had the deep clean not happened, but we discovered numerous hazardous faults with the property. Acorn later admitted to us (Cailey) that nobody had actually inspected the property prior to our move-in. I believe the term used was ‘overlooked’.Hazards that we discovered:
- There was a faulty light fitting in the hallway with exposed live wires that were tripping the electrics in the house - the temporary fix was a small piece of cardboard between the live wire and the metal light fitting. Luckily one of us is a qualified electrician and safely dealt with this. - The outdoor decking (that was beautiful in the pictures) was rotting and soft to tread on in places - extremely hazardous. - Broken glass and ceramic tiles scattered in the garden.- Thick layers of dirt and dust behind furniture in bedrooms.- Black mould in the kitchen.- Cracked tiles on the bathroom floor. - Broken burglar alarm on the exterior of the property that was hanging off.The member of our household who had just been released from hospital was advised by his surgeon to vacate the property due to the thick layers of dust discovered in his bedroom. 
After a long stressful slog of us chasing Acorn to resolve these issues they eventually sent a maintenance man who was lovely. He told told us the property was unsafe and he’d been telling them for years that work needs to be done.Not only were Acorn incredibly unhelpful despite us being clear that we wanted to work TOGETHER to resolve the issues we had, they tried to tell us that the issues we had were ‘cosmetic’. Collectively, our experience with Acorn has been extremely stressful and has had a huge negative impact on us over the past few months. After a total lack of urgency from Acorn to solve the issues we had, we were given no choice other than to vacate the property off our own accord. The stress of living there with no hope of our situation improving became too much.Acorn are now trying to take our deposit off us to pay for the months rent we refused to pay.If you are thinking of letting through Acorn PLEASE reconsider - it really isn’t worth the stress.

Tom · 11 June 2021

★★★★★ 5/5

Google

We are really happy with the service we received from Louise Martin from Langford Russell. We recently purchased our house and Louise was very helpful from start to completion and even after sale as well. We visited the property so many times and Louise was always available to show us the property. Thank you.

Shabnam · 27 January 2024

★★★★★ 5/5

Trustpilot

Mauricio is outstanding!

Mauricio is an outstanding property consultant. From the beginning, he demonstrated an in-depth understanding of the market and worked diligently to understand my needs. His professionalism, attention to detail, and proactive communication made the entire process seamless. I found the perfect place thanks to Mauricio's expertise. I wholeheartedly recommend him to anyone seeking a smooth and personalized property search experience.

Henry · 4 September 2023

★★★★★ 5/5

Trustpilot

Amazing Service

We recently sold our Flat and bought a new one and had a fantastic experience with Acorn. The process was smooth from start to finish, and I couldn’t be more satisfied. A special thanks to Lamar and Katie, who were absolutely amazing, professional, responsive, and genuinely helpful every step of the way. Highly recommended!

Alice · 12 June 2025

★★★★★ 5/5

Trustpilot

Strood Office

We previously had negative experience with another agent and lost time trying to sell the house through them.As soon as we realized that the sale was going nowhere we change the agent to Acorn (Strood) who remarketed the house for us.From the moment Acorn representative Scott visited us and took the pictures the whole process right to the exchange and completion was absolutely pain and stress free.We personally have delt with Jon and Jamie who are not only professional, friendly and just pleasant guys to deal with, but are also very handsome 😁😁( hello Jon and Jamie and thanks for everything you have done!!).If we were to sell the house again there would be no other option to choose from - we would go with Acorn again!Once again we want to thank Acorn and everyone in the company for their hard work and whish them all the very best in their personal life and the business.Thank you!Karina and Natasha.

Unhappy · 14 April 2021

★★★★★ 5/5

Trustpilot

Acorn Estate agents Highly recommended

Acorn Estate agent are highly recommended and trustworthy.Moving house can be stressful but we had confidence in the teams ability.At each stage Daniel Joe and the team remained professional and supportive give good advice.Daniel Milligan is clearly very experienced and kept us informed and updated at every stage during the sale of our house. Nothing was to much trouble .Excellent service and fantastic value for money Even scanning documents to our solicitor for us to help us progress more swiftly.

Kim · 12 April 2021

★★★★★ 5/5

Trustpilot

Rainham Acorn

Rainham Acorn - I was purchasing a property they had up for sale. Mark and Abbie have been absolute godsends, my solicitor lacked a little with communication but they were so informative & supported me and their seller massively. Spoke almost daily, some times more keeping me updated. Very happy first time buyer. Thanks Mark and Abbie, I owe you!

Emma · 17 August 2023

★★★★★ 5/5

Trustpilot

Great experience with Blake

We will shortly be moving into our new rented property, which has been organised through Blake. We have used many of the big agents in the past, and this has been our most positive experience by far - after seeing the flat on Rightmove, Blake arranged a viewing for us within a few hours and by the next day had secured the flat for us. He has been extremely responsive whenever we have had questions, and generally everything has progressed very smoothly and quickly. We've also dealt with Sian who has also been very professional. From a tenants perspective I highly recommend.

Jennifer · 9 March 2021

★★★★★ 5/5

Trustpilot

Acorn at Blackfen are wonderful - 10/10!

Acorn at Blackfen are wonderful! Don’t be put off by their fees, there is always room for negotiation, but bear in mind, you do get what you pay for and I think Acorn are worth every penny.From the moment we were introduced, and we discussed the terms and conditions, I went away and compared them to other local estate agents who we had around. Despite coming out as the dearest in commission, I felt a confidence with Kevin (our sales rep) that he meant every word he said and I trusted him to sell our house.Once signed up, Kevin and the team worked together. Kevin was always calling to keep me updated with house viewings, progress etc. If I called Kevin and he wasn’t available one of his team (namely Poppy) would be available to chat. Likewise, when it came to viewings, if Kevin wasn’t able to make the date/time arranged, Poppy would step in. There was even an occasion when the receptionist Tegan stepped in to drop off some keys as Kevin and Poppy were unavailable. Great teamwork! When it came to exchange and completion Kevin was always in contact with our solicitor and also kept us in the loop at all times. If there were any questions that needed answering from our buyers, Kevin would immediately inform us, so that we could get these answered straight away to avoid any hold ups.I would happily (and do) recommend Acorn! 10/10!

Karen · 18 February 2021

★★★★★ 5/5

Trustpilot

Acorn at Blackfen are wonderful - 10/10!

Acorn at Blackfen are wonderful! Don’t be put off by their fees, there is always room for negotiation, but bear in mind, you do get what you pay for and I think Acorn are worth every penny.From the moment we were introduced, and we discussed the terms and conditions, I went away and compared them to other local estate agents who we had around. Despite coming out as the dearest in commission, I felt a confidence with Kevin (our sales rep) that he meant every word he said and I trusted him to sell our house.Once signed up, Kevin and the team worked together. Kevin was always calling to keep me updated with house viewings, progress etc. If I called Kevin and he wasn’t available one of his team (namely Poppy) would be available to chat. Likewise, when it came to viewings, if Kevin wasn’t able to make the date/time arranged, Poppy would step in. There was even an occasion when the receptionist Tegan stepped in to drop off some keys as Kevin and Poppy were unavailable. Great teamwork! When it came to exchange and completion Kevin was always in contact with our solicitor and also kept us in the loop at all times. If there were any questions that needed answering from our buyers, Kevin would immediately inform us, so that we could get these answered straight away to avoid any hold ups.I would happily (and do) recommend Acorn! 10/10!

CP · 18 February 2021

★★★★★ 5/5

Trustpilot

Best service a landlord can get

I am an overseas landlord. Acorn team especially Lilia Ghenim and her back office team has been so helpful in coordinating the move with old tenants to new tenants. She made sure me being so far away is not a concern for anyone. Communication has been crystal clear, service provided is professional and moreover hassle free which is very important for an overseas landlord. Thank you Lilia and team for all the support.

Srini · 26 April 2022

★★★★★ 5/5

Trustpilot

FABULOUS FIRST CLASS SERVICE

Ok I recently purchased my new house through Dan in the Dartford branch. I can say that he was down to earth and very helpful in every aspect. He was continuously contacting me and updating me every step of the way. Sorting out numerous problems that unfortunately unfolded through the covid 19 with my purchase. I would thoroughly recommend them if you want your sale pushed through with no messing about. Dan was available on his personal mobile at all hours. He is very knowledgeable about all the criteria that I needed advice on and very personable. His professional attitude was second to none.... Acorn are Lucky to have such a driven member of there team. So was I. 😊

Donna · 11 January 2021

★★★★★ 1/5

Trustpilot

Asked if it would be OK to breach lockdown guidance

Our experience with Acorn has been an endlessly shambolic mire of incompetence and disregard.At numerous points, our multiple property managers (6 at last count) have outright flouted the guidance for letting agents and most recently asked if we could breach the Tier 4 lockdown in London before Christmas 2020 as we were moving out by asking if the landlord's son could visit (we have written correspondence to show the ombudsman should they try to reject this). All of this was done whilst witholding a fee they claim they are due, despite guidance saying otherwise.We've had to submit at least 3 formal complaints in the last 2 years and that doesn't count the constant battle to get anything done when something breaks. In the last 3 years they have:1. Refused to provide rental agreement after payment was provided.2. Left us almost 2 months without a working front door & over a week without heating.3. Sent an email saying our rent wasn't paid despite our bank statement saying otherwise. When they realised the error, they simply recalled the email and never even sent a courtesy apology.4. Asked if the landlord's son could visit December 23rd as we were moving out, despite Tier 4 restrictions in London.We have written correspondence confirming all of the above should they feel the need to argue.Avoid these guys at all cost.

Mark · 6 January 2021

★★★★★ 5/5

Trustpilot

Every one at Acorn Welling

Every one at Acorn Welling, were amazing from start to finish, especially Will & Matt

T · 11 May 2026

★★★★★ 5/5

Trustpilot

Acorn Kennington

Acorn, and in particular Adam Gould and Godefroy Herissay from their Kennington branch, come highly recommended. They were honest, professional, responsive and good-humoured throughout the entire process and were instrumental in getting the deal over the line. Not sure why buying/selling a property is as hard as it is, but the value of a good agent was made clear to us. If you are in Kennington and, like we were, overwhelmed with the number of property agents (every second shop seems to be one), would highly recommend dropping in to see Adam.

Ryan · 5 December 2020

★★★★★ 1/5

Trustpilot

A person called Vincent as an agent…

A person called Vincent as an agent from Acron Crystal Palace was extremely rude, was not wearing a mask during covid, wanted to compare my earnings against me. Contacted the office to complain about this person they hang up on me then I called again and spoken to a manager and still waiting for his call. Based on Vincent conversation he records all voice calls without any disclaimer, I told him it was out of law he did not care and wanted to argue showing he was better off them me. my and my friend was just stating that the flat looks different from the picture but he still argues and disrespects me ... I assumed customer service was number 1 but thought wrong ... I am still waiting on the Manager call. ... Contacted Yousef Branch Manager but seem for Him i am the wrong person as Vincent is never nasty ... I and my colleague are the victim here but seem they just want the sell of an apartment and let Vincent not to apologies for his behaviour. GREAT CUSTOMER SERVICE.

Rajesh · 2 November 2020