Langford Russell Orpington reviews

★★★★★ 1/5

Trustpilot

There are plenty of other companies I’m sure

Improve!!! Repair/repairs not carried out. Oversized side garage door no handle so foxes sleeping there at night faeces everywhere. Boiler in garage kept going off due to open door - wind. 4 property managers in 4 months - not a good sign. I’d be interested to see their job description. The last one was the worst by far. I put all details in writing e.g leaving date except handing keys over. Fortunately I left after 4 months (I purchased a property nearby) but continued to pay bills until tenancy ended (6 months). I personally Gave keys back mid December to Langford Russell Orpington - no receipt. At a later date I asked for receipt - sorry system down therefore no record. Apparently tank in loft burst mid January according to a neighbour but I was never advised. Apparently my fault - I should have left heating on for 2 months or drained pipes. No deposit returned to me!! Company advised TCS that I gave keys back 19 January 2024 after leak. A blatant lie. Why would I want to keep keys when I couldn’t wait to leave. I was too trusting. I wrote to Mr Deveney head of management explaining my situation - no reply. Cest la vie.

Theresa · 15 July 2024

★★★★★ 5/5

Google

Will from Langford Russell helped with the purchase of a house, he was very responsive to emails. Will went the extra mile when assisting other aspects in the process of buying our property.

Ricky · 25 June 2024

★★★★★ 5/5

Trustpilot

Would recommend Acorn Estate Agent

Would recommend Acorn Estate Agent, my property was sold within a week of being on the market, Dammy was ace, he provided me with relevant information, and kept me updated throughout the process. I have received excellent service from Acorn, I love the fact that all the staff are willing to help with queries. Would use your services again, unfortunately won’t be moving anytime soon, found my dream home. Thank you guys....

Tj · 4 December 2019

★★★★★ 5/5

Trustpilot

Glad I changed my estate agent to acorn

I had to change my estate agent as the previous one was not great at communication for the sale of a property. Jake the team at Acorn, took over and seemed more proactive and kept you up to date even if there was no good news to share which is key. My main point of contact was Dammy who was friendly and would keep you updated. When the transaction was close to completion they saw this through to the end which was much appreciated.

Mr · 1 September 2025

★★★★★ 5/5

Google

Great Service and advice from Will Leggatt and the team when purchasing properties with Langford Russell. Will is always available to take calls when required. Also great back up service from Oliver and Louise.

Rob · 26 May 2024

★★★★★ 5/5

Trustpilot

Melissa was kind and caring

Melissa was kind and caring, was professional, and efficient. I will remember her kindness towards me, Grace was very kind, and the team as a whole showed care, and made me feel welcome. Thank you Melissa xx jus xx

Jus · 17 February 2024

★★★★★ 2/5

Trustpilot

So disappointed.

Im a landlord and this was going ok, albeit with the usual chasing, until recently. now i’ve had a manager who doesn’t respond, then gives mixed messages sometimes in the same email, has not paid the tenants back their deposit, and has been wildly slow or unresponsive on repairs. I am in despair of finding a competent management company. This isn’t it. Update: I’ve since complained. but the approach is still very much “sorry for the frustration, let us try to dump the cost on the tenants, failing that we will dump them on you.”

Alison · 24 June 2024

★★★★★ 5/5

Trustpilot

Absolutely amazing customer service and…

Absolutely amazing customer service and support from Amelia Giles throughout the sale of my property. Amelia is an exemplary member of staff and highly recommend to other potential property sellers. Amelia kept me updated regularly and worked so hard chasing 3rd parties on my behalf.

Connor · 15 September 2023

★★★★★ 1/5

Trustpilot

I want to share my terrible experience…

I want to share my terrible experience with Acorn Group Gravesend, agent name is Izzy. My wife and I were very interested in renting a property through this agency and we were confident that we met the financial requirements. However, the agency found a negative credit history on my wife's record and refused to allow us to rent the property.We were promised that our holding deposit would be refunded, but now it has been two weeks and we have still not received our refund. We have contacted the letting agency several times, but they have been extremely unresponsive and unhelpful in the process. We understand that credit checks are a part of the rental process, but it is not okay to misrepresent the requirements and then refuse to refund the deposit. The unprofessional attitude and lack of transparency from the agency have left us agitated and deeply unhappy.Overall, I would not recommend Acorn Group Gravesend to anyone after this terrible experience. They showed a lack of empathy towards our situation and refused to be transparent in their dealings. If you are looking for a reliable, transparent and honest letting agency, I suggest that you look elsewhere.

Mo · 26 June 2023

★★★★★ 5/5

Google

Sold house more quickly than we could have dreamed especially during pandemic agent was very professional and took most of the pressure off us went over and above to help us with difficulties caused by lockdown by hand delivering signed documents to solicitor we could not have asked for more always there went we needed them. I highly recommend Paul Reid and his associates

Richard · 25 August 2021

★★★★★ 5/5

Google

We found our dealings with Sophie at Langford Russell to be professional and a pleasure. One of only a handful of Agents who follows up and takes an genuine interest in the requirement. We would highly recommend.

Maria · 4 December 2025

★★★★★ 5/5

Trustpilot

I would first of all say that Mr

I would first of all say that Mr. Mauricio is very good and very efficient in managing all my rental properties.

MR · 2 December 2025

★★★★★ 5/5

Google

We sold our house with Langford Russel and have had a really positive experience, so much so that two family members are now using them. Oliver valued the property, already had a strategy to sell and knew loads about the area, schools, and other key selling points. Compared to other estate agents that also viewed, Oliver definitely stood out as being more professional and had done his homework. William then took on our sale, and handled the open house, offers and sale process - he kept us in the loop the whole time and would highly recommend them.

Olivia · 26 May 2024

★★★★★ 5/5

Trustpilot

Thoroughly helpful service the whole…

Thoroughly helpful service the whole time, with up to date contact throughout which helped ease our nerves and answer the many questions we had as first time buyers. Mark has been fantastic from the beginning, even when we were unsure what we wanted from a property. Highly Recommend!

Rebecca · 13 May 2023

★★★★★ 5/5

Google

Thank you to Oliver and Lukass for everything you did for me. It was such a difficult move for me to do but they were there every step of the way to help me through. Best Estate Agent Locally. I can’t thank you enough.

Robert · 25 August 2023

★★★★★ 5/5

Trustpilot

Fantastic estate agent

Acorn have been absolutely amazing with the sale of our flat. They’re very professional, work really hard to find the right buyers and go above and beyond to ensure exchange and completion progress at pace. We cannot thank Oliver enough for all his hard work and we highly recommend using Acorn for a purchase or sale.

Mathilde · 19 June 2022

★★★★★ 5/5

Trustpilot

Friendly professionalism

As a property professional with over 20 years experience, I have been struggling recently when trying to purchase a new flat in London due to a lack of professionalism in a challenging residential market. Not so with Acorn and specifically, Christian Fellows, who has demonstrated great knowledge of the market in general and the property he is marketing on behalf of his client. Life would be so much easier if more estate agents acted with this level of friendly professionalism.

CHARLOTTE · 29 April 2024

★★★★★ 5/5

Trustpilot

ACORN BELVEDERE & ELTHAM

I cannot find enough words to praise the team at Acorn Estate Agents enough. Both Joe Buckle at the Belvedere branch and the progressor Dominic Lloyd at Eltham went above and beyond for me during an incredibly difficult and challenging sale. It's rare to find estate agents that are this conscientious, dogged and caring. I simply could not recommend them enough. Thank you!

Ms · 22 April 2021

★★★★★ 5/5

Google

The sale of our house and purchase of another was handled by Sienna, who was cheerful and efficient throughout the whole process. Would recommend Langford Russell to anyone, as well as use them again :)

Cristian · 27 November 2025

★★★★★ 4/5

Trustpilot

I am a landlord who has rented my…

I am a landlord who has rented my property through Acorn. Jamie Perrin has been amazing. He is reliable, responsive to questions asked and the best. I can't praise him enough for his work. Thank you.I am giving 4 stars instead of 5 because another staff member was dealing with my property previously who was very deffensive and unapproachable for years.

Landlady · 4 August 2021

★★★★★ 4/5

Google

In all the agencie was very good and professional we had no worries with them. Bradley is an amazing professional that kept as at ease and in the loop all the time. And we know are property is in safe hands. Many thanks to him and the team at Langford Russell.PositiveQuality, Professionalism, Value

Babis · 25 August 2022

★★★★★ 5/5

Trustpilot

Good selling experience

While it's difficult to find reliable property agents in this day and age, I have had a good experience with Acorn. They helped me sell my property, and despite the complexities involved that delayed the sale, James Keen and George Liney were patient, prompt and persistent.

Bhanu · 20 April 2023

★★★★★ 1/5

Trustpilot

I had a very disappointing experience…

My experience with this agency has been extremely frustrating. I never agreed to the new tenant, yet they are now asking me to pay money for something I did not approve or sign. Communication has been unclear and very stressful, and I felt constant pressure throughout the process. This has been one of the worst agency experiences I’ve had, and I would not recommend them.

Latha · 3 December 2025

★★★★★ 5/5

Trustpilot

What more could you ask for

I couldn’t ask for anything more from Mark and the team. Such a great service with lots of communication and the expertise to get the job done. Completed our chain twice and made what could have been a very stressful situation very smooth and easy. Thank you all!

Luke · 14 January 2023