Langford Russell Orpington reviews

★★★★★ 5/5

Trustpilot

Best service you could ask for

I can’t thank Mark and Hayley and all of the team at Acorn Swanley enough! Always chasing on our behalf and updating us regularly. Buying your first home is tough as you have no idea what is supposed to happen but these two kept me sane throughout the whole process and I would recommend them to everyone! Thanks again!

Sophie · 16 July 2019

★★★★★ 5/5

Trustpilot

Acorn were professional from start to…

Acorn were professional from start to finish with the sale of my Fathers house. They regularly kept me informed of the progress of the sale.

Allyson · 23 June 2025

★★★★★ 5/5

Trustpilot

Fantastic estate agents

Excellent service. A very smooth purchase. Kept me well informed & educated throughout. Proactive at all times. Particular shout out to Charlie who supported us - he’s an absolute credit to Acorn! Superstar sales agent.

Darrell · 26 June 2023

★★★★★ 5/5

Trustpilot

From the moment I saw the property…

From the moment I saw the property Kieran has been polite, friendly, helpful. I have always had pleasant interactions with everybody i speak to and they have all given me great customer service.

Tawanda · 18 August 2023

★★★★★ 5/5

Trustpilot

Mark was amazing

Mark was amazing Helped our purchase go through within 5 weeks! Would highly recommend was prompt at getting back to me with answers I’d asked and also called most days to update with necessary information Great work Thank you!

Stacey · 16 February 2023

★★★★★ 5/5

Google

Excellent staff and performance. Quick sale and exchange/completion plan. Thoroughly recommended.

Patrick · 26 March 2026

★★★★★ 5/5

Google

We have just sold our property through Langford Russell and were very happy with the service throughout. Oliver was excellent at keeping us and our buyers updated throughout. Would happily recommend them.

Suzanne · 25 August 2023

★★★★★ 5/5

Google

We are really happy with the service we received from LR and Will Particularly who did an exceptional job when we bought our house through them. He was professional, friendly, and attentive to all our needs, questions and preferences. He helped us find the perfect home for our family and he managed all communications with the seller. Will also handled all the paperwork and all issues we had smoothly and efficiently. We would like to recommend Langford Russell estate agents in Orpington to anyone looking for a home. They are the best in the business!

Ife · 25 August 2023

★★★★★ 5/5

Trustpilot

Cailey Howard: excellent property manager.

Cailey Howard, who is my property manager at Acorn, has been absolutely wonderful. She is personable, efficient and swift to sort out any difficulties that arise and I feel that my property is being very well managed. Thank you so much Cailey for all your work.

Anita · 12 April 2022

★★★★★ 1/5

Trustpilot

Terrible Avoid Avoid Avoid!!!!!

Much like the comment below at time of writing this, I would also put Zero if I could. We have had the misfortune to come into contact with acorn, the lack of communication, and rudeness over the phone when you do finally get to someone is a joke. I think the staff forget they are speaking to humans, maybe they have too many clients as they cannot juggle Tenants and landlords at all. This has been the same for everyone we have had the misfortune to speak to. I would choose any estate agent over these, they are just looking to exploit tenants and landlords whilst providing no service at all!

Cameron · 11 August 2023

★★★★★ 5/5

Trustpilot

Just want to say a massive thank you to…

Just want to say a massive thank you to Vincent Bui!!! He was absolutely helpful throughout our property hunting process, and he managed to find us an amazing property. He was patient, kind and understanding. He is literally the best estate agent at Acorn! And thats not even me exaggerating. Thanks once again Vincent!!!!

Lisann · 28 August 2020

★★★★★ 5/5

Trustpilot

great client service

great client service, very responsible team, well structured and clear communication. I absolutely recommend Mauricio if you need to find a house, in a city like London he really took care of my situation with housing, very reliable and considerate.

Maryam · 1 December 2022

★★★★★ 5/5

Trustpilot

Thanks to Chris the Acorn Manager she…

Thanks to Chris the Acorn Manager she got me back in to work right away. Lovely woman excellent at what they do. Thank you

Gary · 9 February 2024

★★★★★ 5/5

Google

Great experience with this agency. Our agent was responsive, helpful, and made the whole renting process smooth and stress- free. Highly recommended.

Nima · 11 December 2025

★★★★★ 1/5

Trustpilot

If I could rate this company a zero, I would.

If I could rate this company a zero, I would. We had a viewing booked for 5:30pm, we arrived at the property on time and continued to circle the building looking for the estate agent. At 5:40 I began calling the branch to find out where the estate agent was, I called a total of 15 times (the branch does not close till 6) and failed to reach anyone. After driving to the property, paying for parking, calling the branch, circling the building for half an hour, we gave up and returned home. I then called the branch the next morning to be told, the agent was at the property till 6… however we called the doorbell of the property many times and called the branch 15 times, with no success. The company is unprofessional and lacks any knowledge on how to communicate. WILL NOT USE THIS COMPANY AGAIN.

Jamie-may · 2 August 2023

★★★★★ 5/5

Trustpilot

Excellent service.

We used Acorn Gravesend to sell our property.William Cornwell (Will) was both personable and professional in all our dealings with him - to the extent that, if needed, he contacted us even on his days off. We had valuations from 5 agents but Will/Acorn really stood out and we are delighted we chose them.Our neighbours saw how quickly our house sold and have now also sold their house with the Acorn Gravesend team - can't get a better recommendation than that.

Kate · 31 July 2023

★★★★★ 4/5

Trustpilot

We appreciate the fact that Acorn staff…

We appreciate the fact that Acorn staff, in particular Mr Franco, who took over dealing with the sale of our property, worked efficiently and at the pace we were at, in order to achieve the smooth sale of our property.Overall, his approach suited us, as within a reasonable time slot, he was responsive to our queries and questions pertaining to the processes and procedures involved in successfully, executing the sale of our property. Thank you!

Mrs · 7 November 2023

★★★★★ 5/5

Trustpilot

Fantastic service

Amelia was such a great Negotiator. She worked tirelessly to make sure that my completion date was not missed. She was so good at her Job. Would definitely recommend him and would want her to handle my next move.

S · 23 December 2022

★★★★★ 5/5

Trustpilot

High level of service and do what they say they will.

Stuart, Beth and the team did a good job in a difficult market and the service was good at all times from them.

George · 21 February 2024

★★★★★ 5/5

Google

Shout out to Will Leggatt who helped me have a smooth house purchase. Very professional, friendly and helpful.

Steven · 26 May 2024

★★★★★ 5/5

Trustpilot

Thank you Max Williams

I would like to thank Max Williams for the efficient way that he helped me in the process of purchasing my property. He made a very difficult and stressful process come to fruition with ease. So grateful my family and I are in our new home.From Mei and Xiu He

Mei · 28 May 2021

★★★★★ 1/5

Trustpilot

We recently contacted Acorn regarding a…

We recently contacted Acorn regarding a flat for rent in Tamworth Place, Croydon. From the beginning we told the agent that we were family (2nd cousins). We arranged the viewing, when we arrived they didn’t have the keys to the flat so we rearranged to the following business day and they cancelled again as they didn’t have the key. Since we liked the building, we submitted our offer after the letting negotiator suggested that the landlord was offering discounts to most tenants. Next minute, the landlord rejected it due to the cost (bearing in mind it was the same reduction given to everyone else but whatever, that’s fair enough). Next minute, the landlord said he doesn’t allow HMOs, at this point we had already made it clear that we’re family and if that’s the case they didn’t specify it in the property advertisement. We thought that either the landlord or the agency were making excuse after excuse to stop us from renting that place. We cleared it again, confimed we’re family and didn’t hear back from them at all.I called again, spoke to a senior lettings negotiator who advised they need evidence that we’re family such as a DNA test or our birth certificates to prove we have the same surnames. Obviously being second cousins we won’t have the same surname, so I offered to write a binding document which they refused because they wanted our parent’s birth certificates (bearing in mind we’re not underage and we’re NHS nurses). Under GDPR, it’s not legal to ask for someone else’s data without their consent especially without telling us how you’ll handle that data. It’s very clear they didn’t want to rent to black Spanish people but what do you expect if your property is in Croydon, Acorn could have been honest about the situation instead of running us around for a almost a week and to be honest they shouldn’t be taking on racist landlords with ther gentrification plans. Integrity over money. Safe to say we won’t ever deal with them again.

May · 6 July 2023

★★★★★ 5/5

Google

It was great dealing with Jack , he has made this whole process of renting our house smooth and painless.

Paul · 18 December 2025

★★★★★ 5/5

Google

Great service, Will was great through the whole process and wouldn’t hesitate to use for future sales/purchases

Matt · 26 May 2024