Langford Russell Orpington reviews

★★★★★ 5/5

Trustpilot

Jade's very professional attitude and…

Jade's very professional attitude and feedback to any questions or problems that arose was both refreshing and reassuring. Everything was followed through in a timely fashion and the service could not have been better

Customer · 17 April 2023

★★★★★ 5/5

Trustpilot

Louise was reassuring & helpful

Louise was reassuring & helpful throughout the whole process - couldn’t fault her at all! Thank you for everything, we feel really lucky to have moved in so quickly from putting in an offer.

Ella · 2 April 2023

★★★★★ 5/5

Google

We had a brilliant experience purchasing our property with Langford Russell Orpington branch. Special thanks to Paul for being very proactive, responsive and genuinely very helpful pre-purchase, during the move and also after the move. Highly recommend this branch for buyers and sellers. Thank you.PositiveResponsiveness, Quality, Professionalism

Sangeetha · 25 August 2021

★★★★★ 1/5

Trustpilot

I recently had a disappointing…

I recently had a disappointing experience with Acorn and Letting Agents while looking for an apartment. I came across a beautiful apartment listed for £1,500 per month and proceeded to submit my documents for the rental application, highlighting my salary of around £85,000. However, the process took a turn for the worse when I received a call from the agency.During this call, I was informed that the property owner was asking for more money to rent the apartment, raising the price to £1,600. To make matters worse, the agent used unprofessional language and stated, "we found someone better than you." They implied that I would need to pay the increased amount if I wanted the property, which I found highly unprofessional and disrespectful.As a potential tenant, I expect to be treated with respect and professionalism throughout the rental process. Unfortunately, my experience with Acorn Estate Agents and Letting Agents fell far short of these expectations. I will be looking elsewhere for my housing needs and encourage others to do the same if they value professionalism and respectful communication

Johnny · 16 May 2023

★★★★★ 5/5

Trustpilot

A great service

The experience was as stress-free as it could have been. The online video tour was absolutely beautiful; Brendan and Jack were very easy to contact. They lined up a small selection of buyers who were chain-free, and we accepted a brilliant offer within 24 hours. We’re very happy with the service.

Dreana · 14 August 2020

★★★★★ 1/5

Trustpilot

Avoid at all costs.

Avoid at all costs.William at their Gravesend office withheld offers on a house I’m selling. I was selling two properties with this agent, and I got repaid by William, a convincing liar, advising me to sell to a buyer in a chain who was selling their house through Acorn but withholding an offer from a first time buyer for £19,000 more than the offer put forward. He told me the first time buyer ignored his follow up calls, however voice recordings prove he told them we had sold to a private buyer. An absolute lie. Acorns compliance manager, after my complaint, played down this devastating and costly experience stating ‘ I am sorry that William indicated to xxxxx that you had accepted a “private” offer. I have listened to the call and confirm that this was said. Neither William nor I have an explanation for this being said.’‘ In summary to the above, I am satisfied that William believed that was acting in your best interests’ ‘ I have made it clear to William that his communications must improve.’So no point in making a complaint for them acting illegally.I’d suggest avoid at all costs.As you can see from their reply , when they verbally tell someone a lie to deter them from filling out their own offer form - they put the onus back on the third party for not being formal. - tricksters.And William didn’t miscommunicate an offer I’d accepted- he made it up as there wasn’t one. They were still actively showing people the house for weeks after. He lied at the time of his phone call to someone making a verbal offer (clearly deterring them) shouldn’t Acorn be obliged to pass verbal offers on ?William didn’t want the first time buyer submitting a ‘formal’ offer, he lied so he could sell two houses and get two commissions- plain and simple.

Dave · 9 May 2023

★★★★★ 1/5

Trustpilot

I'd give 0 if I could.

Viewing was arranged but I got a call minutes before to ask to reschedule for the next day. Fast forward to next day: no answer and agent just happened to not be around so said they'd get him to call back... no call and now closed. Waste of two days.

Angry · 23 October 2020

★★★★★ 5/5

Google

Very good service and support throughout the house sale. Initially Paul but on leaving the Orpington office Will became the lead man, although the entire office staff were also very supportive, even when there were problems. Sincere thanks Terry

Lorna · 25 August 2022

★★★★★ 5/5

Trustpilot

Dammy Ajanaku was a great Estate Agent!

Dammy Ajanaku, from Acorn Estate Agents, managed our purchase process very smoothly. He answered our questions quickly and was keen and flexible to show the property a few times. Thanks Dammy!

David · 19 May 2023

★★★★★ 5/5

Trustpilot

Professional

We bought our house through the Sidcup branch of Acorn in October 2020. We dealt with Kelly and we were really impressed at how approachable she was and hugely appreciated the regular updates on our purchase. The purchase went smoothly and Acorn were a pleasure to deal with throughout.

Charlotte · 11 November 2020

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, sold our house in one day. Pictures looked great lots of advise and support from Matt and his team. Kept us informed of progress and quickly dealt with any issues.Would recommend using Acorn to anyone considering selling their property.

Patricia · 15 April 2022

★★★★★ 5/5

Trustpilot

Very good chaps

I had an excellent experience with Acorn! Their professionalism and dedication made the entire process of buying my property seamless and stress-free. Kevin and Lamar were very helpful whenever needed. I highly recommend Acorn

Mete · 3 December 2024

★★★★★ 5/5

Trustpilot

Katlyn was amazing from start to…

Katlyn was amazing from start to finish. She kept me up to date with everything that was happening and answered every question I had.She was very professional and was avaliable when I needed anything.

Kylie · 13 December 2022

★★★★★ 5/5

Google

Appreciate the work Jack Frendo did for us, found a great flat and promptly arranged the application!

Ivan · 4 December 2025

★★★★★ 5/5

Google

Will was absolutely amazing in helping us find our dream home.

T&T · 25 June 2024

★★★★★ 5/5

Google

Langford Russell went above and beyond for me, arranging to view all three rental properties in the same day. Christopher Forde was super helpful throughout the process and quickly responded to all my queries and questions.

Polly · 25 August 2022

★★★★★ 5/5

Google

Keith was professional at all times and very knowledgable of the area . From start to finish he kept us informed of the progress of our property we were buying. Would definitely use this estate agent if We ever moved again .PositiveQuality, Professionalism

Denise · 25 August 2021

★★★★★ 5/5

Trustpilot

11 Glendale

Ruby has been so helpful and attentive throughout the whole move process she is an absolute credit to your team and goes abouts and beyond to help I’m so gratfull she was by my side whilst moving what a gem

Romero · 15 February 2022

★★★★★ 1/5

Trustpilot

If only I could rate -5

If only I could rate -5Spare yourself from stress, trauma and disrespect, after paying 13% full management fees. If you come across Adam Slaney as the representative of Acorn, do not believe a word he will say. He will only make sure he onboards you, even at the cost of your mental health. He will not do due diligence to find a good tenants for you and will lie just to get in your pocket. He will lie to you about the tenants (that they are good and has been with Acorn for many years and had never been a problem) but the moment they enter your property they will turn into a nightmare.The property managers like Lisa lewis and Siobhan Smith are equally awful. You will be at their mercy to get rent or get any news about your property. Even after paying full fees every single month, they wont bother to inform the rent is delayed, which was every single month. Acorn representative will lie to you that they will check your properties. But they will never do that, they will never inspect your property or give you report. They can even change the locks and not bother to give you copies. These are bunch of con-agents including Nichole Lindsay. They will make you buy this guarantee and that warranty, but when it will be time to use them they will just put you on the pedestal and lie. They always work against you even after taking money which I found strange. They always wants to fix things that tenants have broken and tried to pass on to me as my duty. They kept on ripping me off with this or that without giving any explanation. Not only this they will also tell you “consider yourself lucky that you are getting the rent at least (even if its not in full or on time”.Acorn completely ignored any responsibility of getting me a bad tenant who doesn't pay on time and has been damaging my property. Also for strange reason they had been siding with the tenants and not trying to get them out (knowing very well that I with a young child and need to move back into my own property because of the cost of living crisis). Subtly threatening me with all the UK anti landlord laws over the phone. I am scared of loosing money, my home but they don't care. Anything matters to them is to rip out more money from me in the name of fees and services.If you have any respect for your time and hard earned money, avoid these people like plague.

Sudarshana · 16 January 2023

★★★★★ 5/5

Trustpilot

My partner and I viewed properties over…

My partner and I viewed properties over the weekend and the level of service was AMAZING! I would definitely recommend Leon and Acorn to anyone looking to buy their first home :) Thank you again Leon!!

Lily · 8 August 2022

★★★★★ 5/5

Trustpilot

Fab viewing

We viewed a property with a young man called Kieran, all I can say is WOW. He was absolutely amazing, what a lovely young lad. Knew everything about the property, didn’t hesitate on any questions we had to ask, he was by far the best estate agent we viewed a property with and we viewed alot! Thanks so much again Kieran, you are a total gem to acorn estate agents.

Daisy · 23 October 2023

★★★★★ 5/5

Trustpilot

Acorn in Welling were very friendly

Acorn in Welling were very friendly, polite and efficient throughout the sale of my property. Jake, Katlyn and Matt were there to answer questions and deal with any problems that occurred and make sure everything ran smoothly. Very happy with the whole transaction. Thank you.

Mrs · 3 February 2021

★★★★★ 5/5

Trustpilot

Great staff.

I have to say that the staff at Acorn (especially Tanya Weise) are incredibly skilled at liasing with tenants. It can often be a hard and thankless position but Tanya fulfills her brief with enormous patience and sensitivity.

Nicola · 21 April 2022

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costsUsed Acorn in order to rent my property near London Bridge for a year.The entire experience with them was a farce from start to finishAfter six months Acorn emailed me asking me for £250 to repair some of the lights in the property telling me that it was a ’legal requirement’ as the lighting was ‘unsatisfactory’. My lighting has been checked only 6 months before when the property has been prepared for rental. When I checked with an independent electrician they informed me there was nothing wrong with the property’s lighting and there was no legal requirement to fix the lighting- an additional income stream for Acorn?-£600 was mysteriously deducted from one of my monthly invoices. I repeatedly queried where this amount went. I was told it had bounced back due because I had altered my account details. I was repeatedly assured that this money would be paid to me at the new account details. I sent repeated chaser emails as to its whereabouts and told that it had been put towards a new washing machine. This was never evidenced in the invoicing. This amount has still not been paid to me despite repeated emailsAcorn lost the property's window and post box keys, blaming the loss on the tenants. I contacted the tenants directly and they said they had returned them to Acorn. Neither set of keys have never been returned to me and I have had to pay for new sets to be cut. Acorn are unconcerned and have not refunded me for losing the keys. Back office blames front office and vice versa.Acorn told me that I needed to purchase a new mattress for an incoming tenant. When I pushed back on this they told me I would lose the tenant. I reluctantly agreed and purchased a mattress- the tenant moved out after 5 months and Acorn told me to remove a brand new mattress [at a hefty removal cost] for the next set of tenants. Such a waste.Acorn failed to forward me information about a council tax payment until it was seriously overdue and the council threatened to close my account. The first time Acorn made me aware that there was an outstanding Council Tax payment was when I was emailed a final notice- which means they had received several statements prior to this date and had not contacted me. Acorn then had the audacity to email me telling me to deal with the situation [i.e. make the payment] immediately because they were repeatedly receiving correspondence from the council because the bill was so seriously in arrears. Up to this point I had idea that a bill was even due to be paid as I had never been informed!This company is a HORROR SHOW.Save yourself the hassle and unpleasantness and use any other lettings agency but them.

Sparklebard · 25 March 2020