Bond Oxborough Phillips Okehampton reviews

★★★★★ 5/5

Google

Very helpful, knowledgeable staff who arranged viewings for us at very short notice. Jess was particularly helpful showing us what turned out to be pour next home. Thanks guys.

Simon · 18 July 2023

★★★★★ 5/5

Google

Can't thank Emma enough for all of her hard work and patience throughout the whole process. She was totally supportive and professional 👏 at all times. Couldn't have done it without her. A very big thank you 😊 …

Jackie · 13 June 2022

★★★★★ 3/5

Trustpilot

Local estate agent

Local estate agent, came up with a sensible valuation and asking price. Kept us informed throughout the sales process. Experience was marred by the agent who completed the sale on the day who did not read the water meter because he did not have screwdriver, causing us additional administrative activity.

Marlborough · 15 February 2020

★★★★★ 1/5

Trustpilot

Unprofessional & Rude

Contacted them regarding a property they had on their books and asked perfectly reasonable and relevant questions about it and the boundary. No realising the telephone was still on, I was described as "a pain in the bum bum" and that she "didn't like me". I have experience unprofessional people before but they have plumbed new depths. Warning to prospective sellers! If this is the way they treat prospective buyers BEWARE!

Philip · 19 October 2023

★★★★★ 5/5

Google

Excellent, professional and friendly service from our first phone call through to Completion. The whole team were brilliant and Robin went out of his way to help us. I wouldn't hesitate to use them again.PositiveResponsiveness, Quality, Professionalism, Value

Brenda · 13 June 2022

★★★★★ 1/5

Trustpilot

Lettings at BOP Wadebridge - what a shambles!

My experience of the last 2 years as a landlord and (premium service) client included: - Maintenance issues left unaddressed - Flawed property inspection and condition reporting - A missed deadline for electrical certification - Inability to source and engage contractors when needed - No rent increase advice during tenancies, despite very strong market conditions - Constant need to check appropriate follow-up action has been taken - Sudden departures of Lettings Manager and staff without explanation - Rental statements lacking key information - Replacement Lettings staff with no real estate experience - Chaotic closure of client account True, we received compensation from the business owner for some of these failures - after pressure. But what we really wanted was a reliable and professional service. The ongoing service inadequacy created effort and stress instead of reducing it. Why not just leave? Because a nasty clause in the small print of the firm's property management contract means it can only be terminated together with the existing tenancy. So, put up with poor service or evict your tenants - how ethical! It's clear whose interests BOP are protecting most. The good news is there are several alternatives nearby...

J · 27 January 2023

★★★★★ 1/5

Trustpilot

Awful

Awful! Through Barnstaple Bond Oxborough I went to view a property that was described as "country side views". I noticed some building at the back and to the side, but was told by Sara that as far as she knew the building would stop there. She also mentioned that some of the neighbouring properties had been mowing grass into the field at the back & implied that that field was owned by a "farmer". I put in an offer, told Bond Oxborough that I was in a hurry to purchase because my mother was temporarily in a care home & I wanted to get her out asap & into the property I was buying. The seller took about 4 weeks to get her forms to my solicitor, & only upon receiving them did the truth come out. The field at the back was owned by a property developer, & when I googled the area I discovered that hundreds of new homes are intended for the land at the back of the property (Larkbear property development plan)! If I had known that, I wouldn't have put in an offer, let alone wasted £535.00 on a survey! I then had to search for another property, & I found one through a different estate agency. End result of getting involved with Bond Oxborough (Barnstaple branch), £535.00 wasted. 4 weeks wasted. Mother's move from care home to my intended bungalow delayed, during which time her health has deteriorated, & a few weeks later has ended up in hospital. Disgusted with the untruths I was told at the viewing. As an estate agent they are supposed to be knowledgeable about the properties they sell, & the local area. I would never recommend them to buyers. If you do buy through them, do everything to check that they are telling the truth & giving an accurate description. Try & get them to send the info they give you in an email so you have hard copy.

Sbrown33325 · 24 January 2023

★★★★★ 5/5

Trustpilot

Really cared about the sale going through

Really cared about the sale going through. Were so persistent in prompting seller for information. Made sure we got to the completion day we wanted. Very approachable and came back straight away to messages. Really appreciated all their help.

The · 26 March 2025

★★★★★ 5/5

Facebook

I can not rate the guys at Bond Oxborough Phillips, Okehampton enough. Elliot, Elle, Adam, and the whole team have been fantastic in their expert knowledge, help and support through what was a tough house move. Their fun, honest communication, no nonsense, tell you exactly how it is approach was very refreshing and they have been an absolute pleasure to work with. Thank you guys. 😀👍 ⭐️⭐️⭐️⭐️⭐️

Ian · 29 November 2023

★★★★★ 5/5

Google

Brilliant service from start to finish...Emma kept us informed every step of the sale...special mention for Elliot who got a soaking during a viewing. We thoroughly recommend BondOx Okehampton branch! Thankyou Mark,Emma and Elliot. Best wishes Graham&May Hows.PositiveResponsiveness, Quality, Professionalism, Value

Graham · 26 August 2021

★★★★★ 5/5

Google

I can not rate the guys at Bond Oxborough Phillips, Okehampton enough. Elliot, Elle, Adam, and the whole team have been fantastic in their expert knowledge, help and support through what was a tough house move. Their fun, honest communication, no nonsense, tell you exactly how it is approach was very refreshing and they have been an absolute pleasure to work with. Thank you guys. 😀👍

Ian · 15 December 2023

★★★★★ 5/5

Google

A delightful experience overall, usual ups & downs as with any sale. Elliot, Elle, Adam & the team were friendly, very helpful, offering good realistic advice. They went above & beyond to ensure things moved along, keeping me updated all the way. I would highly recommend this amazing team!

Sarah · 25 September 2024

★★★★★ 5/5

Google

Very helpful people, Elle was very proactive in keeping the momentum going through the buying process, and kept us informed with regular updates

Chris · 13 June 2023

★★★★★ 5/5

Google

We have had a very protracted (9 months) process which has had multiple collapses and participants. Emma and the team at BoP have been patient, persistent and practical. Just what is needed.

Dawn · 13 June 2022

★★★★★ 5/5

Google

We recently purchased a property via Bond Oxborough Phillips, and have to say that I was impressed with their professionalism, responsiveness, and diligence in pursuing the sale. Many thanks to Emma and the team at Okehampton.PositiveResponsiveness, Professionalism

Richard · 26 August 2021

★★★★★ 5/5

Google

The whole team were helpful, friendly and professional, Emma was incredible! They took a genuine interest in both selling my house and helping me to find a new home. I would definitely recommend them.PositiveResponsiveness, Quality, Professionalism

Jeanette · 26 October 2021

★★★★★ 5/5

Google

The best estate agents i have ever dealt with, by far.

David · 29 November 2025

★★★★★ 5/5

Google

Adam was very helpful and friendly. Emma was very efficient. Telephones were answered quickly and there was good communications. would recommend.

Sharon · 13 June 2023

★★★★★ 5/5

Google

Emma, Elliot and Robyn have all been amazing and very supportive during the whole process. Always quick to get back to you and pro active chasing for updates. We have dealt with bond ox for over a year now and they have always been positive and just a great team in general. We will defiantly use them again and wouldn’t hesitate to recommend. They managed to get us under offer in a couple of days over the asking price!

Dani · 13 June 2022

★★★★★ 5/5

Google

Good estate agent will use again

Matthew · 7 January 2026

★★★★★ 1/5

Trustpilot

Totally incompetent

The most incompetent, unprofessional and downright dishonest Estate agents you will ever come across. They have consistently lied to us about the property we were purchasing, at one point saying our offer was accepted and then we find out they were still taking viewings. Prior to that another property we were bidding on was sold to someone else at below market price without even having the decency to ring us and ask if we would like to increase our bid. Time and again our calls go unanswered and the lady who works there is incredibly rude and needs to work on her customer service skills. I urge people not to use them as you have many options in the area. We have lost track of the lies they've told us. In a nutshell their lies and incompetence have left us in a really awkward position that had they just been honest with us, we wouldn't be in.

Nick · 2 September 2021

★★★★★ 5/5

Google

I have had the pleasure of Emma Champion selling my last house but with another company so after tracking her down to Bond Oxborough Phillips I asked her to sell again for me, once again she was brilliant continously keeping me informed, sorting out any problems, liaising with all interested parties to keep communication going and always remaining professional. This lady will go above and beyond and i will definitely be using Bond Oxborough Phillips to sell again.PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 26 August 2021

★★★★★ 5/5

Google

Everything about our experience with BOP has been postive from start to finish! They really have made selling our house a breeze and I would use them again in heart beat (should I ever chose to move again). The team are enthusiastic about selling homes and providing a great service which is a great start for anyone wishing to sell their home. Their enthusiasm and positivity was maintained throughout the entire process. They are very responsive with answering the phones and responding to emails. I also felt they were very proactive in both generating interest in the house as well as keeping the momentum going the offer was accepted - staying on the ball and keeping everyone in the loop as the house sale progressed. These guys are great.PositiveResponsiveness, Quality, Professionalism, Value

Susan · 26 August 2021

★★★★★ 1/5

Trustpilot

Very Unprofessional

The Okehampton branch sent me a personalised mailing about placing my property with them for sale. I pointed out by email that there was glaring error in their leaflet when they used the work FORM instead of FROM in a leading sentence. I received a flippant reply from the manager saying they had noticed the error after the document was sent to print - but "they were only human" - not much of an apology. So guess which agent I won't go with when I sell later in the year?

Patricia · 18 July 2021